BigTime Software Reviews

Pros

I can't view most reports on my mobile phone and there's no way to create shortcuts for useful functions sometimes hidden deep within the app.

Cons

Unable to view most reports on the mobile phone and essential functions are sometimes buried deep within the app without the option to create shortcuts.

Pros

Lack of field name consistency poses a huge issue making reporting challenging. Customized calculation fields are also lacking a major software drawback.

Cons

Field name inconsistency poses challenges for reporting and the absence of customized calculation fields is a significant drawback.

Pros

Sometimes the software feels a bit finicky and reports might not work as expected if not used in a particular way. The impression is that it works best when integrated with QuickBooks.

Cons

The software occasionally feels finicky requiring specific procedures for expected functionality. Integration with QuickBooks seems to optimize performance.

Pros

Upon timesheet submission in BigTime it sometimes adds more rows with corresponding hours requiring vigilance in submitting hours due to occasional glitches.

Cons

When submitting timesheets in BigTime occasional additions of rows with corresponding hours occur necessitating vigilance due to occasional flaws.

Pros

Every time I've needed Tech Support they've been quick to resolve my issues ensuring I can resume work promptly. Many thanks!

Cons

This software has been flawless in my experience. Its user-friendliness and exceptional customer support make it a standout!

Pros

Once operational it meets expectations. Our previous bookkeeper had several customized reports that worked well. Good for ease of timesheet.

Cons

As the owner of a small engineering firm we encountered difficulties accessing human support for our new bookkeeper's training. Multiple requests for paid support yielded unclear responses and no follow-up steps leaving us without the expected human assistance. Expect challenges in obtaining human support requiring a significant investment of time and effort.

Pros

This is an excellent tool for keeping a record of your workflow and time in motion. Super easy to understand and can be accessed even outside the office. Once I forgot to submit my timesheet but I didn't have to worry since I can send it at home without installing any apps (but just fyi there is an available app you can install which is very awesome!)

Cons

On a couple of occasions there was a double entry for an activity I didn't perform. Although it appeared to be a glitch I believe it has been resolved. No more complaints.

Pros

BigTime appears to possess the type of flexibility that our company really needs in order to track our project budgets and time. We're excited to dig in to the capabilities of the software and make our process more efficient. The customer service experience so far has been stellar from the sales experience with Ty who was informative and communicative but not pushy to the onboard session with the executive who engaged our group well and covered a lot of material in a short amount of time. The customer service experience has been a big draw as it has instilled confidence in the product which is in itself a bit of an investment for our company not just in terms of money but also in terms of time and resources given to changing over our system.

Cons

As we're just starting with BigTime it's too early to identify any issues.

Pros

Best software for tracking the activity and expenses of any project. Has a very user-friendly interface and a large number of features.

Cons

I have no grievances with this software. The support has promptly addressed all my inquiries and it's reasonably priced.

Pros

Reduces back of house admin and makes it easier for our billable consultants. Gets rid of the paper and needless steps and tasks.

Cons

No issues discovered yet! After having several team members test it we're confident about going live.

Pros

I like that I can log in throughout the day see what time I've logged and make edits if needed. Team at BigTime support helped me figure out how to easily see who has logged PTO time so I can quickly push that into our payroll system.

Cons

Certain expense charges like field truck charges are challenging to link to timesheet entries. Figuring out how to ensure all field days have an associated field truck charge is still in progress. Being new to the software there might be an easy solution I haven't found.

Pros

Easy to use I love that it makes tracking and exporting sales to Quickbook so so easy. The support staff are very helpful all the time to solve any issues that you can have . I love the ability to watch webinar and speak directly with customer service any time I have a issue .

Cons

Manual syncing with QuickBooks Online is required but it's not a significant concern for me and overall I'm pleased with this software.

Pros

Very easy to use software and really helped me a lot. User- friendly and convenient. A must software!

Cons

None so far. Keep up the good work!

Pros

We were able to migrate cloud based stand-alone expense reporting timekeeping and project management to one platform

Cons

While its simplicity is a major attraction it may not be as comprehensive as platforms dedicated to a single function at times.

Pros

easy to use user friendly. easy to correct errors and edit entries. easy to have multiple rates and track tasks

Cons

The lack of automatic saving is a drawback. Having to manually hit save each time poses the risk of things not being saved which can be inconvenient.

Pros

A swift and intuitive time and billing solution. It allows for easy project management, precise time tracking, and seamless data export. Customizability adds to its appeal.

Cons

Permission groups can be complex; they sometimes grant unintended access to features. Forgetting to save or sync entries leads to data loss.

Pros

BigTime remains our top choice for timekeeping, crucial for accurately billing clients. We seamlessly create and send invoices, linking them to Quickbooks Online effortlessly.

Cons

I wish BigTime could sync with Quickbooks Online automatically. I often forget to do it manually, so automatic syncing would be a nice feature.

Pros

The billing rate system offers flexibility, allowing custom rates for various criteria. Reporting features enable tailored configurations, all presented through a clean and user-friendly interface.

Cons

Reporting lacks intuitiveness, especially with limited field options across different report types. Permission groups can inadvertently grant access to sensitive information.

Pros

BigTime simplifies attorney timekeeping, and the exemplary customer service is noteworthy. The support team patiently addressed numerous beginner queries during chat sessions.

Cons

Some features are difficult to navigate solo, requiring assistance through the chat feature on a few occasions.

Pros

Exceptional service and customer focus define this company. Their dedication to clients is truly remarkable.

Cons

I have no complaints about their service; I'm consistently satisfied and rate them 10/10.