Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
“fast and easy”
Pros
Adding entries is swift and effortless. Each expense can be logged in real-time due to the software's user-friendly nature.
Cons
It would be convenient to manually input category entries instead of selecting from a dropdown menu. Additionally, default values for projects/budgets would benefit single-project users like myself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Not Specified, N/A employees
Less than 6 months
“Fast, simple”
Pros
The centralized nature of everything is a major plus. Inputting and processing time is straightforward, streamlining the billing process.
Cons
The setup process was somewhat challenging; it took several attempts to configure it to our liking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Not Specified, N/A employees
More than a year
“Wonderful program”
Pros
Ideal for firms of any size, the website is universally user-friendly and greatly aids in time management, with a playful nod to its effectiveness.
Cons
There's absolutely nothing to dislike about the software, but due to space limitations, I must mention this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Does its job with”
Pros
Integration with QuickBooks simplifies tasks, while the responsive support team ensures timely assistance. The integrated task timer is a valuable addition.
Cons
While there's nothing I dislike about BigTime, there are certain features I wish it had, such as automatically creating tasks in new projects.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Oil & Energy, 11-50 employees
More than a year
“I still recommend this product after having using it for 10 years”
Pros
The ease of setup, smooth management, and seamless integration with QuickBooks for invoicing, expense reporting, and project data organization make BigTime indispensable. Time tracking is effortless, and built-in reports offer quick access to essential information.
Cons
The BigTime monitor isn't a service; it requires constant account login, which is a hassle. I hope it can transition into a more convenient service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Environmental Services, 11-50 employees
More than a year
“Efficiency that is well worth the money.”
Pros
BigTime enhances project time and expense management efficiency, fostering cohesive teamwork.
Cons
While I enjoy the simplicity of reporting, it could be better organized, perhaps with bullet points for clarity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“The software works great and whenever I've had any issues, I receive fabulous customer service”
Pros
This software is straightforward to use, with a fast syncing mechanism and consistently excellent customer service.
Cons
No grievances with this software; it's well-liked by employees, and I appreciate its seamless syncing with Quickbooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Spectacular 10/10”
Pros
BigTime impressed me most with its overall user-friendliness. It strikes a fine balance between professionalism and enjoyment, while also saving a significant amount of time.
Cons
Following our switch from the previous product, it took me a while to adapt to BigTime, but now, I'm fully committed to it and won't go back.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than 6 months
“It was a lot to take in during one training. Brannon was great and answered every question we had.”
Pros
Highly intuitive with all the necessary features. The integration with QuickBooks is seamless, and the platform can be tailored to meet specific company needs.
Cons
I'd appreciate the option to export specific project expenses to PDF instead of having to export all expenses with attached photos.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than 6 months
“Growing pains but at the end of the day will be worth it.”
Pros
Invoices are now more polished, and entering time is simpler. The immediate availability of assistance and step-by-step instructions enhances user experience.
Cons
Despite repeated attempts, I couldn't resolve an issue independently, leading to frustrating requests for assistance.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
More than a year
“We use BigTime for Professional Services Automation. It is great for our multilevel company.”
Pros
BigTime's versatility allows users from diverse backgrounds to track time and expenses effortlessly across various platforms. Its seamless integration with external accounting software further enhances its utility.
Cons
The software's terminology doesn't always match our company culture, leading to some naming issues. For example, "billable" means something different in BigTime than it does in our company.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
“Outstanding Time and Billing Product”
Pros
BigTime's user-friendly interface and robust features have streamlined my monthly invoicing process, providing valuable insights into staff utilization and project profitability.
Cons
There's nothing I dislike so far, but getting all the benefits does require investing some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“excellent on boarding session Brannon was superb!!!”
Pros
The software's simplicity and the option to replay recordings are highly beneficial.
Cons
I've used it with another company and can't think of anything I'd change based on my experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“User friendly and great service”
Pros
BigTime's seamless integration with QuickBooks has boosted productivity by streamlining time entry.
Cons
We'd like to be able to add customers and items in BigTime that sync with QuickBooks. It can be difficult to create new items in the middle of workflow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
“Taking our billing and time capture to next level”
Pros
Cloud-based and integrating seamlessly with QuickBooks desktop, BigTime offers a user-friendly experience with minimal support required. The inclusion of receipts in invoices and insightful profitability analysis enhances its value.
Cons
The setup process was challenging because there were no clear step-by-step instructions. I hope BigTime improves this for future users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than 6 months
“Cloud Time-tracking with quality support for small Professional Consulting businesses”
Pros
I required a solution tailored to my consulting engineering business that could interact with QuickBooks desktop and accommodate remote work. BigTime's logical setup, affordability, and responsive customer support have met my diverse needs.
Cons
Setting up tasks for individuals with different billing rates was tricky. I had to create a separate task for each person, which was inconvenient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 11-50 employees
Less than 6 months
“They make my life easy !”
Pros
The seamless integration with QuickBooks and user-friendly interface make BigTime a favorite among staff.
Cons
There's room for improvement in budgeting and hour allocations. The current setup is different from what we're used to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not Specified, N/A employees
More than a year
“System is okay, but doesn't have as many nice shortcuts as our old system.”
Pros
BigTime's retention of previous entries and easy login process streamline weekly tasks.
Cons
Lack of shortcuts for comments and restrictions on creating custom reports unless you're an admin can be frustrating. It's hard to find information you entered months ago.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Not Specified, N/A employees
Less than 6 months
“Switching to BigTime has saved us a large amount of time and makes our invoicing more accurate.”
Pros
The software's intuitiveness, customization options, and excellent customer support contribute to its ease of use.
Cons
Organizing reports can be overwhelming because of all the customization options. Once you figure out your goals and play around with it, it becomes easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Using BigTime has resulted in a much more unified, streamlined system that we absolutely love”
Pros
BigTime's array of tools has significantly improved communication, management, and invoicing processes across our organization.
Cons
Initially, there were concerns about compatibility and cost, but it integrated well with our networks and ended up being cheaper than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10