Total 499 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
Kate

Aulick Engineering, 50-99 employees

4.0

Saves us a lot of time.

Pros

I appreciate that the system is adaptable after you find out what you want it to accomplish. Also, I like that Customer Service collaborates with you to achieve your objectives.

Cons

Enforcing complete engagement in my workplace is challenging, which inhibits us from taking maximum benefit.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

S
Soncerie

Kugler Ning Lighting Design, 10-49 employees

3.0

Satisfactory!

Pros

The simplicity of use and setup, as well as the administration and faultless connection to QuickBooks.

Cons

Its unable to accomplish a task that Im used to, which is to be expected when switching systems.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

M
mary

Computer Hardware, 1-10 employees

Less than a year

5.0

A great application for project tracking

Pros

The invoicing could be more customizable, but the software's use is straightforward, especially in time-tracking projects. It produces reports for a good financial overview, and integration with QuickBooks is a notable feature.

Cons

The software's use is quite straightforward; however, it would be beneficial if there were more customization options for invoicing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Sammy

YOW Architects, 2-9 employees

5.0

Our Experience with BigTime has been pleasant.

Pros

With BigTime, easy navigation on all tabs makes everything easy. I also, like that all the management functions are kept fairly simple. There are many great ways to customize almost anything without overwhelming your learning. The great thing about most adjustments is that you really only have to set them once and then make small adjustments until everything is correct.

Cons

Nothing major to complain about.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

S
Scott

The iFish Group, Inc., 10-49 employees

5.0

Flexible and Adaptable!

Pros

This software makes training new employees very easy. I love linking to Quickbooks. When it comes to data entry, its much less hassle than previous software. A fairly smooth transition from previous software so far.

Cons

NA

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

R
Rhonda

CPA Business Advisors, Inc., 10-49 employees

4.0

Needs some updating but gets the job done!

Pros

I appreciate that the implementation of our production environment went smoothly and the staff provided training and support to help us with our deployment. In addition, I was very pleased with the configurable configuration of the platform.

Cons

Currently, there are no open support tickets and only a few glitches, but with the vendors attention, there is usually a way to fix them or find an acceptable workaround.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

I
Issac

Walker technologies , 2-9 employees

5.0

Review

Pros

The resource management tool of this software is amazing. It helps to reallocate the resources, assign and update the tasks.

Cons

None.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S
Shane

proHNS LLC, 10-49 employees

5.0

Super Affordable and Efficient!

Pros

In comparison to rival applications, BigTime is extremely affordable and simple to use. The customer service has also been outstanding. Working with the sales and implementation managers has been a blast. We chose BigTime because we required Project Management software, but it turned out to include a plethora of additional capabilities as well.

Cons

We love it! No complaints from our side.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

J
Josephine

FK Engineering Associates, 10-49 employees

3.0

Average Performance.

Pros

I believe the software is highly user-friendly. The customer support is also quite responsive and knowledgeable.

Cons

I am unable to see a cumulative invoice total.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

6

T
Terri

Starner Tax Group, 2-9 employees

5.0

Gets the job done!

Pros

I like that with BigTime, we just have to input the information once, and we can see project costs and hours in real-time.

Cons

I find the software to be quite user-friendly, although Id like to learn more about the functions I dont utilize.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Mike

Management Consulting, 11-50 employees

Less than 6 months

5.0

Great toolset for services business, great team for migration

Pros

Reports are set up for PDF export rather than direct printing, adding a step to times when a printed report is needed. Moving from a manual tracking system to BigTime saved time and expenses for Program Managers and the Accounting team. The team were patient and highly capable.

Cons

Reports are designed for PDF export rather than direct printing, requiring an additional step when a printed report is necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Christopher

Civil Engineering, 1-10 employees

Less than 6 months

5.0

Excellent Product and Amazing Onboarding

Pros

The software is perfect, offering easy use and customization. The onboarding experience exceeded expectations, thanks to the helpful and professional team members.

Cons

There is nothing to criticize about the software; however, improved transparency in startup costs, specifically displaying the upfront payment amount alongside the monthly rates on the website, would be appreciated.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

D
Denise

J.M. Teague Engineering & Planning, 11-50 employees

5.0

Fits perfectly with our company!

Pros

With BigTime, users from different backgrounds can connect to the software from different platforms, track time per project, and send receipts electronically for daily expenses. You can also track and generate reports on the time spent connecting seamlessly with external accounting software.

Cons

The area that can be improved is that invoice rates may not be consistently carried over to the invoice module, so you will have to re-enter all rates in that particular project code.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

B
Brandie

Inode ink, 10-49 employees

4.0

A great tool!

Pros

The user interface is simple and straightforward to understand. I like how simple the system is to use and how accessible it is to our workers.

Cons

It took a long time to set up the software and get it to connect with the relevant Quick Books accounts.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

C
Chris

Zen Cloud Technologies, 10-49 employees

5.0

BigTime helping us achieve Big Things!

Pros

Its simple to use, customize, brand, and get help with. We were seeking reliable time management and invoicing system, but it was difficult to find anything that was truly unique and fitted to our needs but BigTime checks all the boxes on our list. We highly suggest this system.

Cons

NA

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

P
Peter

Transportation industries , 10-49 employees

5.0

Robust Reporting facility

Pros

It provides the Gantt charting, inter-project reporting, and instant access to your teams progress against due dates and deliverables.

Cons

None.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

E
Elon

The Results Companies, 50-99 employees

4.0

Solid tool for project management!

Pros

BigTime helps us in time tracking, expenditure reports, and invoicing based on the same data that is present in a single location with this software. I also like that BigTime data readily transfers to QuickBooks.

Cons

I havent had much opportunity to utilize the new Gantt chart function, but I am sad that it cannot be exported into Excel like the other reports.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

S
Shannon

SCD Architecture, LLC, 10-49 employees

4.0

A big asset to our company!

Pros

BigTime is an excellent system that does what it claims to do and is easy to use for anyone who understands how to operate a computer. Weve been successful in our efforts with this software.

Cons

I would love to have access to the timesheet and expense review through the app on my phone as well.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

A
Alyssa

Aimclear, 2-9 employees

5.0

A Good Project Management Solution.

Pros

Our lives have been made a lot easier thanks to BigTime.The support service is excellent as well; they always respond promptly. A useful feature with BigTime is the integrated task timer, which helps us save a lot of time.

Cons

BigTime does not have anything that I dislike.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

G
Greg

Accounting, 1-10 employees

More than a year

5.0

BigTime Accountant

Pros

Strengthening report writing for more intuitive use is suggested, but the program is full-featured. It interfaces with QB desktop and allows tracking billable time by client and period.

Cons

To enhance intuitiveness, the software could bolster its report-writing capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10