Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Alvin

Information Technology and Services, 1-10 employees

5.0

Bitrix24 Review

Pros

Bitrix24 has made my workflow experience incredibly seamless providing a significant boost to productivity.

Cons

So far I have not encountered any issues and my experience with the software has been amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

S
Saskia

Restaurants, 500+ employees

5.0

Solution for Effective Project Management

Pros

Bitrix24 has proven to be a valuable tool for our marketing team streamlining communication and enhancing our approach to customer service. The setup is simple and the program is easily integrated with other tools making it highly adaptable.

Cons

While the functionality is excellent the color scheme and landing page could benefit from a more appealing design.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

R
Rodrigue

Civil Engineering, 51-100 employees

5.0

A powerful CRM for your company

Pros

Bitrix24 boasts a highly dynamic interface that allows for workgroup creation website and online store design data integration into the CRM and efficient task automation. It also supports file import and export.

Cons

Due to its extensive feature set the initial learning curve can be somewhat long and laborious.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

ML
Magdalena Lidia

OutsourcingOffshoring, 500+ employees

4.0

Its a treasure in cooperating with clients

Pros

Bitrix24 makes it easy to call and email clients record phone calls for later reference and manage client interactions efficiently.

Cons

It can be too sensitive at times altering the way clients are presented in the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

B
Bennett

Financial Services, 51-100 employees

5.0

Online Time Clock Bitrix24

Pros

Bitrix24 offers realtime file sharing team collaboration and robust task and project management tools in one centralized repository.

Cons

Over the period Ive used Bitrix24 Ive been pleased with how the vendors technical team promptly responds to our queries whenever issues arise.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E
Eduardo

Marketing and Advertising, 1-10 employees

5.0

this is the all-in-one solution for efficient business management

Pros

Enabling automation of numerous business processes, Bitrix28 saves valuable time and resources.

Cons

The user interface can be confusing and challenging to navigate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Great Free Version and Powerful Potential

Pros

Seamless integration and impressive scalability made Bitrix28 easy to adopt in my business. Despite enjoying its use, I believe there's room for improvement in the user interface flow. It's worth a trial before deciding on adoption.

Cons

The cost of additional features was somewhat high for the situation, despite the exciting capacity and integrations available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C
Cassidy

Information Technology and Services, 51-100 employees

More than a year

5.0

Every company must keep track of tasks, deadlines, and available resources

Pros

Effective file management processes impact administrative expenses positively. Bitrix28 proves to be a powerful yet intricate tool, optimizing file organization and achieving superior performance in the quest for enhanced solutions in file quality management.

Cons

Users often had to adapt their processes rather than the software to address the lack of systemic diversity and centralization.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

JC
Juan Carlos

Computer Software, 1-10 employees

4.0

The ultimate tool to boost the productivity of my team

Pros

Bitrix24 has proven to be an invaluable tool for enhancing productivity in my team offering structure organization and efficiency in task and project management.

Cons

Despite its ease of use and visual appeal the abundance of options and settings can initially overwhelm less experienced users requiring some time to familiarize oneself with the platforms full potential.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

5.0

Ultimate guide to customer success

Pros

Bitrix24s knowledge base is a valuable resource for our customers providing answers articles and documentation. Customer support is reliable.

Cons

The chat features availability can be inconsistent and sometimes you may experience a wait time to speak with a support representative.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

H
Houyamne

Marketing and Advertising, 11-50 employees

2.0

Worst web builder ever used

Pros

Bitrixs customer support experience stands out with dedicated agents offering valuable advice and support.

Cons

My experience with Bitrix has been quite poor due to its extensive confusing service offerings a lackluster user interface high subscription costs and limitations.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

B
Brijesh

Hospitality, 11-50 employees

4.0

Collaborate and succeed with Bitrix24

Pros

Bitrix24 has simplified our operations and greatly enhanced task management contributing to our success.

Cons

While highertier plans can be a bit costly more affordable options would be welcome.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Austin

Pharmaceuticals, 51-100 employees

3.0

Bitrix24 your immersive task management solution

Pros

The featurerich task management tools in Bitrix24 have significantly enhanced our teams workflow. They have facilitated seamless file uploads and fostered effective collaboration within the application.

Cons

I believe the free version could offer a more comprehensive range of tools for exploration possibly by imposing certain limitations rather than entirely restricting access to premium features.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

J
Jamieal

Apparel & Fashion, 1-10 employees

5.0

Bitrix24 review

Pros

What I appreciate the most about Bitrix24 is its provision of free forms and customizable options that streamline communication with both partners and clients within one unified platform.

Cons

Frankly I have yet to come across any aspect of Bitrix24 that I dont find appealing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P
Philip

Information Technology and Services, 1-10 employees

5.0

Why we use Bitrix24

Pros

Bitrix24 serves as the backbone of our entire business operations encompassing everything from contact management to task assignments and communication all consolidated within a single system.

Cons

Occasionally we encounter some manageable glitches but they do not significantly hinder our workflow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

RA
Raul Antonio

Entertainment, 1-10 employees

5.0

Increasing the efficiency of my team

Pros

The diverse array of features and functionalities in Bitrix24 enables efficient team task management and realtime monitoring of progress enhancing coordination and communication among team members.

Cons

At times I encounter difficulties in swiftly locating specific options or settings which can be a bit frustrating suggesting the potential for improvement in usability and user experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D
David

Information Technology and Services, 51-100 employees

5.0

Good costbenefit for mediumsized companies

Pros

Bitrix24 proves to be a valuable tool for midsized companies seeking a comprehensive set of tools without having to opt for premium tiers.

Cons

The learning curve is steeper compared to other CRMs available in the market.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

L
Liliana

Marketing and Advertising, 1-10 employees

5.0

An indispensable ally in project management

Pros

With its wideranging toolset Bitrix24 facilitates seamless project management and communication enabling streamlined task assignment progress tracking and realtime collaboration with my team.

Cons

The initial learning curve can be slightly overwhelming given the abundance of features and functions the platform offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K
Kevin

Automotive, 11-50 employees

5.0

BITRIX 24 CRM Review

Pros

I highly value the ease of use and customizable deployment options that Bitrix24 offers making it a great product for our teams needs.

Cons

I find reporting challenging especially when attempting to generate activity reports for CRM notes and sales calls conducted on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M
Mohamed

Architecture & Planning, 1-10 employees

4.0

Excellent service

Pros

I admire the effortless setup and userfriendly interface of Bitrix24 making information organization and access a seamless experience.

Cons

The professional version might seem slightly expensive especially considering the prevailing inflation in my country Egypt.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7