Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Adriaan

Banking, 1-10 employees

1.0

Changing sales after the fact

Pros

I do utilize Bitrix24s free version and have found it useful thus far.

Cons

We encountered issues related to the pricing policy as the company did not honor the initially promised forever pricing option resulting in a loss of trust.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

3

Functionality

4

G
Gabor

Education Management, 1-10 employees

4.0

Nothing is easy

Pros

I rely on Bitrix24s free version for my needs.

Cons

No issues

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M
Mayerly

Marketing and Advertising, 1-10 employees

5.0

Transforming business management

Pros

The extensive tools for customer followup project management and process automation significantly contribute to enhanced efficiency in my business operations.

Cons

The platforms abundance of features and options sometimes makes it challenging to locate specific tools quickly primarily due to personal preference regarding the user interface design.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

AS
Agnes Serwaa

Real Estate, 1-10 employees

Less than a year

5.0

A good SaaS solution for all businesses

Pros

The simplicity of Bitrix28 is valued, and the tutorials, along with clear instructions, prove highly beneficial.

Cons

Customizing Bitrix28 to suit specific needs is challenging due to the platform's limited customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P
Parth

Information Technology and Services, 51-100 employees

More than a year

5.0

Multitasking Project Management Platform To Improve Efficiency

Pros

Bitrix is a user-friendly tool enhancing collaborative work enjoyment. It facilitates the creation of quality websites, each featuring phone and chat functionality. Admin accounts allow easy user addition, with full visibility into user account activities.

Cons

Understanding the application's objectives can be time-consuming, given its unique nature. Initial use left me feeling confused about its features, necessitating tutorial watching and guideline reading for optimal utilization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K
Krishna

Hospital & Health Care, 500+ employees

More than a year

5.0

An all-inclusive project management software

Pros

Bitrix28, implemented company-wide, stands out as the most comprehensive and powerful project management software. It seamlessly offers simple integrations for immediate implementation.

Cons

The product's UI has room for improvement. While its learning curve is shorter than some software, it remains noticeable during initial use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DA
David Arturo

Marketing and Advertising, 1-10 employees

5.0

A platform that is not specialized

Pros

The initial experience with Bitrix28, as the first web project manager, was positive, thanks to its short learning curve.

Cons

Attempting to cover numerous functionalities, Bitrix28 lacks clarity on its core strengths, and integration into the daily operational flow proved challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

5.0

A Comprehensive Collaboration Platform for Businesses

Pros

Bitrix28, a comprehensive collaboration platform, stands out for its versatility and flexibility, catering to businesses of all sizes. Users appreciate the platform's customization options, adapting to specific needs and workflows.

Cons

Notable complexities, restricted customization on the free version, and limited integrations are among the platform's drawbacks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

P
Pablo

Information Technology and Services, 11-50 employees

More than a year

5.0

Bitrix28 Review

Pros

With nearly two years of use, Bitrix28 efficiently manages CRM, projects, and tasks for two websites, demonstrating its effectiveness.

Cons

Support, in my opinion, is somewhat complicated, yet they consistently resolved issues attentively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Ashutosh

Computer Software, 51-100 employees

More than a year

5.0

Well designed but less features for non premium user

Pros

Positive feedback is given for Bitrix28's time tracking software, making task allocation and progress monitoring easy. Additionally, it proves useful for attendance management.

Cons

Bitrix28 offers limited features for non-paid members, requiring a plan purchase for full access to useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M
Melina

Marketing and Advertising, 500+ employees

Less than a year

5.0

A single place to fulfill all of our requirements

Pros

Bitrix28 provides a unified platform for project management, content collaboration, and video conferencing tools.

Cons

Transmitting large files during conferencing negatively affects audio and video quality, whether sending or receiving them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Bitrix28 Review

Pros

Known for its comprehensive features, Bitrix28 excels in lead management, with offerings geared toward larger companies. The free plan makes these features accessible to businesses of all sizes.

Cons

Limited customization options and slow response time are notable drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D
David

Staffing and Recruiting, 1-10 employees

Less than 6 months

5.0

Feature Packed CRM

Pros

Bitrix28, a feature-packed CRM software, extends beyond lead generation to include project management, candidate tracking, and software integration with tools like QuickBooks. Competitive pricing and monthly fees for unlimited users enhance its appeal.

Cons

The user interface isn't the most user-friendly compared to other CRMs, and without embarking on training, the full benefits seem inaccessible.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

5.0

Experience with Bitrix28

Pros

Bitrix28 CRM boasts multiple functions, including marketing automation, lead and contact management, and sales pipeline management. Users can customize the CRM to meet preferences and business needs, creating unique fields, workflows, and reports.

Cons

Some users find the platform challenging to learn, especially those not tech-savvy. While the free plan entices small businesses, it has limitations like a restricted number of custom fields and workflows.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

E
Eileen

Electrical/Electronic Manufacturing, 201 - 500 employees

5.0

Robust project management tool

Pros

Bitrix24 provides a comprehensive solution for office and project management, offering a wide range of tools that enhance team efficiency and productivity. Tracking project progress and assigning tasks to team members is made easy, thanks to features like shared calendars and automatic notifications. The platform promotes collaboration through real-time file sharing, chat features, and video conferencing. Additionally, Bitrix24 enables workflow automation, allowing office managers to focus on higher-value tasks.

Cons

While Bitrix24 offers an extensive set of features, some advanced functionalities require paid subscriptions, which may pose a limitation for companies with budget constraints.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Armand

Hospital & Health Care, 1-10 employees

5.0

Great All Round Product

Pros

Bitrix24s extensive feature set caters to a wide array of needs.

Cons

While setting up the platform can be intricate the effort is worthwhile if done correctly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

DA
Domingo Antonio

Marketing and Advertising, 1-10 employees

5.0

The best team task management software

Pros

The efficient management of team tasks at no cost is the most beneficial aspect for my budget.

Cons

While the user interface design isnt particularly modern or visually appealing this does not impede the tools functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N
Nusret

Venture Capital & Private Equity, 11-50 employees

1.0

Absolute Regret

Pros

Bitrix24 has caused significant disruptions in my business operations.

Cons

Despite the high initial cost additional expenses for developers and the lack of refund policy have made it a regrettable investment.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

3

K
Keith

Financial Services, 1-10 employees

5.0

Give Bitrix24 All Your Attention

Pros

I am enamored with the extensive capabilities of Bitrix24 in lead generation encompassing marketing sales project management and more.

Cons

While Bitrix24 is impressive there is room for improvement particularly in the realm of marketing automation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

I
Ifeoluwapo

Accounting, 11-50 employees

4.0

Task Management with Bitrix24

Pros

Bitrix24 facilitates comprehensive task management including setting deadlines and tracking progress effectively.

Cons

The interface might be overwhelming for individuals unfamiliar with the system.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7