Banking, 1-10 employees
“Changing sales after the fact”
Pros
I do utilize Bitrix24s free version and have found it useful thus far.
Cons
We encountered issues related to the pricing policy as the company did not honor the initially promised forever pricing option resulting in a loss of trust.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Education Management, 1-10 employees
“Nothing is easy”
Pros
I rely on Bitrix24s free version for my needs.
Cons
No issues
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
“Transforming business management”
Pros
The extensive tools for customer followup project management and process automation significantly contribute to enhanced efficiency in my business operations.
Cons
The platforms abundance of features and options sometimes makes it challenging to locate specific tools quickly primarily due to personal preference regarding the user interface design.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Real Estate, 1-10 employees
Less than a year
“A good SaaS solution for all businesses”
Pros
The simplicity of Bitrix28 is valued, and the tutorials, along with clear instructions, prove highly beneficial.
Cons
Customizing Bitrix28 to suit specific needs is challenging due to the platform's limited customization options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“Multitasking Project Management Platform To Improve Efficiency”
Pros
Bitrix is a user-friendly tool enhancing collaborative work enjoyment. It facilitates the creation of quality websites, each featuring phone and chat functionality. Admin accounts allow easy user addition, with full visibility into user account activities.
Cons
Understanding the application's objectives can be time-consuming, given its unique nature. Initial use left me feeling confused about its features, necessitating tutorial watching and guideline reading for optimal utilization.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“An all-inclusive project management software”
Pros
Bitrix28, implemented company-wide, stands out as the most comprehensive and powerful project management software. It seamlessly offers simple integrations for immediate implementation.
Cons
The product's UI has room for improvement. While its learning curve is shorter than some software, it remains noticeable during initial use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
“A platform that is not specialized”
Pros
The initial experience with Bitrix28, as the first web project manager, was positive, thanks to its short learning curve.
Cons
Attempting to cover numerous functionalities, Bitrix28 lacks clarity on its core strengths, and integration into the daily operational flow proved challenging.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
“A Comprehensive Collaboration Platform for Businesses”
Pros
Bitrix28, a comprehensive collaboration platform, stands out for its versatility and flexibility, catering to businesses of all sizes. Users appreciate the platform's customization options, adapting to specific needs and workflows.
Cons
Notable complexities, restricted customization on the free version, and limited integrations are among the platform's drawbacks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Bitrix28 Review”
Pros
With nearly two years of use, Bitrix28 efficiently manages CRM, projects, and tasks for two websites, demonstrating its effectiveness.
Cons
Support, in my opinion, is somewhat complicated, yet they consistently resolved issues attentively.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 51-100 employees
More than a year
“Well designed but less features for non premium user”
Pros
Positive feedback is given for Bitrix28's time tracking software, making task allocation and progress monitoring easy. Additionally, it proves useful for attendance management.
Cons
Bitrix28 offers limited features for non-paid members, requiring a plan purchase for full access to useful features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 500+ employees
Less than a year
“A single place to fulfill all of our requirements”
Pros
Bitrix28 provides a unified platform for project management, content collaboration, and video conferencing tools.
Cons
Transmitting large files during conferencing negatively affects audio and video quality, whether sending or receiving them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Bitrix28 Review”
Pros
Known for its comprehensive features, Bitrix28 excels in lead management, with offerings geared toward larger companies. The free plan makes these features accessible to businesses of all sizes.
Cons
Limited customization options and slow response time are notable drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Staffing and Recruiting, 1-10 employees
Less than 6 months
“Feature Packed CRM”
Pros
Bitrix28, a feature-packed CRM software, extends beyond lead generation to include project management, candidate tracking, and software integration with tools like QuickBooks. Competitive pricing and monthly fees for unlimited users enhance its appeal.
Cons
The user interface isn't the most user-friendly compared to other CRMs, and without embarking on training, the full benefits seem inaccessible.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 500+ employees
“Experience with Bitrix28”
Pros
Bitrix28 CRM boasts multiple functions, including marketing automation, lead and contact management, and sales pipeline management. Users can customize the CRM to meet preferences and business needs, creating unique fields, workflows, and reports.
Cons
Some users find the platform challenging to learn, especially those not tech-savvy. While the free plan entices small businesses, it has limitations like a restricted number of custom fields and workflows.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Electrical/Electronic Manufacturing, 201 - 500 employees
“Robust project management tool”
Pros
Bitrix24 provides a comprehensive solution for office and project management, offering a wide range of tools that enhance team efficiency and productivity. Tracking project progress and assigning tasks to team members is made easy, thanks to features like shared calendars and automatic notifications. The platform promotes collaboration through real-time file sharing, chat features, and video conferencing. Additionally, Bitrix24 enables workflow automation, allowing office managers to focus on higher-value tasks.
Cons
While Bitrix24 offers an extensive set of features, some advanced functionalities require paid subscriptions, which may pose a limitation for companies with budget constraints.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 1-10 employees
“Great All Round Product”
Pros
Bitrix24s extensive feature set caters to a wide array of needs.
Cons
While setting up the platform can be intricate the effort is worthwhile if done correctly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Marketing and Advertising, 1-10 employees
“The best team task management software”
Pros
The efficient management of team tasks at no cost is the most beneficial aspect for my budget.
Cons
While the user interface design isnt particularly modern or visually appealing this does not impede the tools functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Venture Capital & Private Equity, 11-50 employees
“Absolute Regret”
Pros
Bitrix24 has caused significant disruptions in my business operations.
Cons
Despite the high initial cost additional expenses for developers and the lack of refund policy have made it a regrettable investment.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Financial Services, 1-10 employees
“Give Bitrix24 All Your Attention”
Pros
I am enamored with the extensive capabilities of Bitrix24 in lead generation encompassing marketing sales project management and more.
Cons
While Bitrix24 is impressive there is room for improvement particularly in the realm of marketing automation.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Accounting, 11-50 employees
“Task Management with Bitrix24”
Pros
Bitrix24 facilitates comprehensive task management including setting deadlines and tracking progress effectively.
Cons
The interface might be overwhelming for individuals unfamiliar with the system.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7