Computer Software, 1-10 employees
More than a year
“Bitrix24 for Businesses of all sizes”
Pros
Bitrix24 stands out for its wide range of features and offers a fully functioning free option for SMEs.
Cons
Managing the software can be complex due to its high interactivity, which can lead to problems despite being a main strength.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“All in one CRM,email,marketing,user management with lots of option.”
Pros
Transitioning from using multiple services for my freelancer work to Bitrix24 has centralized my company and time management. With its free package supporting up to 12 users, it's ideal for small companies. I utilize CRM, reports, messages, tasks, task reporting, time management, and workflow features, among others.
Cons
The interface is overly visual, leading to confusion. It's cluttered with unnecessary data, causing lag and "No connection" errors.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
5
Functionality
10
Not Specified, 500+ employees
Less than a year
“Where Have You Been All My Life Software”
Pros
Bitrix24, being free, has become an essential part of my daily routine. Trying it out got me hooked, and now it's my primary software for organizing my day, thanks to its intuitive GUI.
Cons
The 5MB limit on free drive space is quite restrictive, especially when compared to similar products. I wish there was integration with my instant messenger for Bitrix24 chat, as well as the option to port my Google Voice number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
“Usefull but...”
Pros
I appreciate the chatting functionality, which is useful for office communication, and the cloud/social network features add value akin to a Facebook company Wall.
Cons
The software encounters occasional bugs, resulting in chat delays and connectivity issues.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Building Materials, 500+ employees
Less than a year
“Simplified CRM, the best of the best”
Pros
This system integrates unified communications, providing a fun platform for managing schedules and incorporating a web designer for web pages, landing pages, and capture.
Cons
The absence of dedicated accounting functions and incomplete features detract from the software's clarity and usability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, 101-500 employees
“good tool”
Pros
Bitrix24 offers a comprehensive CRM platform with numerous basic tools for small and medium companies, making it practical despite its extensive options.
Cons
While the web version functions well, the mobile version lags, particularly with delayed notifications, hindering productivity.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, 500+ employees
More than a year
“A Program That Provides Multi-Functions For Your Needs”
Pros
Bitrix24 has significantly enhanced my job with its extensive feature list, particularly document and project management, quoting, team communication, workflow management, and proposal management.
Cons
While personally manageable, the plethora of choices may overwhelm some users who may not require all services offered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than a year
“Bitrix 24 Offers a Number of Valuable Features for All”
Pros
Bitrix 24 facilitates smooth workflow across industries with its extensive feature set. Although the price may be somewhat high, its plethora of features makes it well worth it.
Cons
The abundance of features can lead to confusion, catering to various industries with broad functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Pharmaceuticals, 11-50 employees
Less than a year
“Lack of good features”
Pros
Bitrix24 stands out as user-friendly, allowing tracking of client calls and messages while facilitating peer interaction.
Cons
This program either lacks certain features or is overly complex to use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Aviation & Aerospace, 500+ employees
Less than a year
“Poweful collaboration platform I have ever used.”
Pros
Bitrix24 offers comprehensive solutions in one place project and customer relationship management, time management, and project and task tracking. Its functionality is powerful, and communication among teams is efficient.
Cons
Permission features seem limited, making it challenging for new users accustomed to Excel.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Easy to learn, for project manager !”
Pros
Bitrix24 simplifies project management effectively, especially with the free option catering to small companies like ours. Its extensive features, from social media integration to document sharing, make it a versatile tool.
Cons
While Bitrix24 offers a plethora of functions, mastering them all can be challenging, particularly setting user permissions. Automatic configuration options would be beneficial to streamline the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Best Solution”
Pros
Bitrix24 encompasses various solutions like CRM, telephonic conversion, task management, and HR solutions.
Cons
The live chat design occupies too much space on websites, detracting from the user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food Production, 1-10 employees
Less than 6 months
“Bad customer support”
Pros
Bitrix24 presents attractive possibilities for users seeking an all-in-one solution.
Cons
The program seems geared towards forcing users into paid plans, with limited support for free users. Upgrading for a small group is not cost-effective.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
3
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“Is a great all in one tool for startups”
Pros
Bitrix24 consolidates essential functions like email, CRM, chat, and calls in one platform, accessible even in the free version with its appealing interface.
Cons
Voice calls incur extra fees, and the paid version offers the option for more users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
“STAY AWAY FOR YOU BUSINESS'S SAKE!”
Pros
The purportedly free features of Bitrix24 often come with hidden costs, which can be frustrating for users.
Cons
Losing access to work due to a lost phone highlights the program's lack of data recovery options.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Not Specified, 500+ employees
Less than 6 months
“Excelent Corporate tool”
Pros
Bitrix is user-friendly, affordable, and feature-rich, exceeding expectations in its offerings.
Cons
Bitrix support in Russia could be improved, along with enhancements to the Settings interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 500+ employees
Less than a year
“The system helps us to control the reception and processing of applications”
Pros
Bitrix24 resolved our issues as our company grew, streamlining application processing and ensuring task completion with its CRM capabilities.
Cons
Not all system functionalities work flawlessly, and limited tech support availability in evenings and weekends causes inconvenience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Sports, 11-50 employees
“It comes super close to encompassing so many aspects of the business and to replace other tools”
Pros
Seeking a comprehensive CRM solution led me to Bitrix24, which impresses with its CRM and lead management capabilities. Though overwhelming at first, its automation and integration options offer great value.
Cons
The Bitrix24 UI is a bit overwhelming due to its extensive features, but it offers ample customization options. Users are presented with choices throughout, although more accommodating customization options would be appreciated.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Construction, 101-500 employees
“Complex but packed with features”
Pros
Bitrix24 offers a robust project management tool, including a free option for exploration. Its CRM functionality and SharePoint-like features stand out.
Cons
Bitrix24 can be complex for first-time users, leading to a learning curve. Some teams opt not to use it due to difficulties in navigating and working with the platform.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Computer Software, 500+ employees
Less than a year
“Powerful CRM, but difficult to master”
Pros
Bitrix24's free tier supports up to 12 employees but requires payment for telephony features, offering convenient report generation capabilities.
Cons
Bitrix24's system navigation can be overwhelming initially, but users eventually adapt and find it manageable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10