Bitrix24 Reviews

Pros

It consolidates the functions of eight other services and excels in telephony features.

Cons

Development may not be swift or comprehensive, but it executes its functions very effectively.

Pros

Bitrix24 offers numerous decent features within a highly competitive package compared to similar systems.

Cons

Poor user experience and overall difficulty in using the platform led us to prefer alternative CRM solutions.

Pros

The software boasts a user-friendly interface and operates on a cloud-based system, eliminating the need for installations.

Cons

It feels like a hastily launched minimum viable product, with the hope of rolling out full features as the user base grows. The price is steep compared to more fully featured competitors.

Pros

The free trial offers comprehensive access to the software, particularly beneficial for small businesses. Communication tools are entirely free for unlimited users, while sales management, tasks, and other functions excel.

Cons

Managing it can be intricate, and the cost of paid services is high.

Pros

Bitrix24 is highly beneficial for SMEs, covering a wide range of digital needs from website building to project management and essential apps.

Cons

The abundance of features on the dashboard makes it difficult to use initially.

Pros

Signing up is effortless, with fast loading and no bugs. They even offer a free trial for beginners.

Cons

The pricing is too high, and a one-time payment option would be preferable. Customer service also falls short of expectations.

Pros

When my husband introduced me to Bitrix24, it significantly eased my work with its built-in CRM and comprehensive suite of features suitable for small businesses. The integration of SITES with the CRM and other external apps, along with its free starting option, makes it even more appealing as the business grows.

Cons

Navigation amidst numerous expanding menus is a challenge and a disliked aspect of the software.

Pros

As the creator or admin, you can manage the software and create different workspaces, akin to working in an online office with various departments for discussing projects and tasks.

Cons

The interface lacks coherence and isn't user-friendly, requiring time to grasp its full functionality.

Pros

After using Bitrix24 for 1.5 years, we found it well-suited for managing business processes and tasks, including document and photo storage. However, the drawbacks outweighed the pros, leading us to switch to another service.

Cons

Limited technical support hours pose a challenge for businesses operating seven days a week. Dependence on Bitrix24 ceased due to frequent issues and extended wait times for assistance.

Pros

The free version provides essential tools suitable for small business needs.

Cons

Not particularly user-friendly or customizable to personal preferences. Encountered difficulties using it and eventually opted for another solution.

Pros

It's incredibly easy to engage all my employees and get them excited about work. The impact of gamification on my team's overall sales has been substantial.

Cons

The lack of administrative controls is a significant drawback. Users essentially have the same permissions as the admin, except for adding or removing users. It's recommended to introduce more admin controls to restrict access to specific platform features.

Pros

While I'd love it if it delivered all it promised, encountering the "try again" screen so frequently is absurd.

Cons

Despite functioning as a cloud sharing app, visibility of messages remains a challenge. Other features require smoother operation; attributing issues to versions or devices isn't satisfactory.

Pros

Despite enjoying Bitrix24's excellent functionality, including sales management and task support, for three years, constant stability issues forced me to switch to another service.

Cons

Despite its advantages, Bitrix24 isn't recommended due to frequent service access issues, especially on weekends when support isn't available.

Pros

Bitrix24 provides control over leads, enabling calls and texts.

Cons

Downloading the app presents issues; certain features are missing.

Pros

While easily integrable with various sites and popular payment systems, Bitrix24's declared functions often fail to work, making it a problematic platform choice.

Cons

Certain functionalities, such as site acceleration and autocomposite, do not function as intended, leading to interface issues and site slowdowns.

Pros

The CRM and communication features in Bitrix24 are impressive.

Cons

Invoicing and quotes lack customizability, and not all currencies are available.

Pros

Bitrix24 serves as a versatile company intranet platform, tested for team communication and appreciated for its social network-like updates, email integration, group chat functionality, and ability to integrate various applications.

Cons

While versatile, Bitrix24 may attempt to do too much, affecting its effectiveness in specific use cases. Customization options could enhance its utility.

Pros

The ability to create multiple email IDs on my website domain was the main attraction to Bitrix24 for us. However, they've ended their association with Yandex without informing us.

Cons

They ended their association with yandx without informing us, leaving queries unanswered. Changes in functionality occur without client notification, and customer service is lacking when problems arise.

Pros

After two years with Bitrix24, mastering the platform has proven manageable, albeit time-consuming. Its special tariff for small businesses remains a major advantage, despite its limited functionality.

Cons

Unfortunately, the drawbacks outweigh the advantages. Support responses are slow and sometimes take 3-4 days to resolve issues. Notifications arrive late, and there's a lack of setup instructions, leading to reliance on paid assistance.

Pros

It's excellent for managing projects, time, work, schedule, and data, all for free.

Cons

The free version offers fewer functions and upgrading is slightly challenging.