Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

5.0

Streamline Your Business Operations with Bitrix28 - A great solution for all your business needs

Pros

Impressively, Bitrix28 serves as an all-in-one tool, consolidating operations and reducing the need for multiple platforms. Customization options, collaboration tools, and integration capabilities contribute to its appeal.

Cons

As an all-in-one software, Bitrix28 appears somewhat complex for new users, requiring improvements in the user interface and experience. Overall, the software is good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

L
Limuel

Marketing and Advertising, 500+ employees

More than a year

5.0

Simplifying Your Workflow with Bitrix28's All-in-One Business Solution

Pros

Bitrix28's integration of project management, content collaboration, and video conferencing tools into a single platform is praised for its convenience, making tasks easily accessible.

Cons

Large file transmission during conferences significantly impacts audio and video quality, hindering productive meetings. A solution to this issue is anticipated.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J
John

Marketing and Advertising, 1-10 employees

5.0

A popular all-in-one business management and collaboration software.

Pros

Bitrix28 stands out as a comprehensive platform offering a diverse array of tools for effective business management. Its capabilities span CRM, project and task management, communication, and more. The platform's integration options further enable seamless connectivity with other essential business tools, contributing to enhanced overall efficiency.

Cons

The platform is equipped with an array of features, necessitating time for effective mastery. However, it might prove expensive for larger enterprises or those with intricate needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Manish

Marketing and Advertising, 1-10 employees

More than a year

5.0

I Maximize Business Efficiency with Bitrix28

Pros

Bitrix28 provides an extensive set of collaboration and communication tools, encompassing chat, video calls, task management, and file sharing. Its customization features empower users to tailor the platform to their specific business needs, allowing the creation of custom workflows, forms, and fields. Additionally, Bitrix28's website builder, featuring a drag-and-drop interface, simplifies the process of creating professional-looking websites without requiring coding expertise. The platform's advanced security measures, including data encryption, two-factor authentication, and IP restrictions, ensure the protection of sensitive data. With various pricing plans, including a free option, and a mobile app facilitating on-the-go collaboration, Bitrix28 emerges as a versatile solution.

Cons

Bitrix28 offers an extensive range of features, presenting a challenge in terms of learning and usage. While a free plan with basic features is available, specific customization options are exclusive to higher-tier paid plans. Additionally, lower-tier plans provide limited storage, potentially insufficient for substantial data volumes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Bitrix is awesome for CRM!

Pros

Utilized during Sessions Live, Bitrix28 proved to be user-friendly, facilitating easy learning and adaptability.

Cons

No specific dislikes, but occasional downtime is a potential source of frustration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

LA
Leslie Ann

Real Estate, 1-10 employees

Less than a year

5.0

Work scheduling

Pros

Employed by a client to manage a sizable team, Bitrix28 played a crucial role in tracking working schedules and ensuring overall productivity, effectively preventing micromanagement.

Cons

The software is yet to gain recognition for services like lead management and analytics, raising concerns about its security and navigational ease.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Alekhya

Hospital & Health Care, 500+ employees

Less than a year

5.0

Underdog crm

Pros

Bitrix28's feature allowing the creation of content from scratch and its intuitive front-end navigation make it particularly user-friendly. Its ability to seamlessly connect various management aspects within a single platform adds to its appeal.

Cons

The abundance of features renders the software cumbersome, with notably inadequate customer support.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

Invoice

Pros

The provision of clear and easily fillable templates enhances the user experience of Bitrix28.

Cons

The software's clarity enhances ease of use, with no discernible dislikes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than 6 months

2.0

Bitrix to manage manufacturing software

Pros

While Bitrix28 boasts useful features, there is room for improvement in how these features are packaged for better usability.

Cons

The design raises discomfort with screen clutter and challenges in customization. Onboarding proves challenging, hindering team commitment to an unwieldy software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Aman

Chemicals, 500+ employees

More than a year

5.0

Business management software that offers variety of tools for communication, collaboration.

Pros

Bitrix28, functioning as a collaborative business management software, offers an all-in-one platform characterized by a user-friendly interface, high customization options, collaboration features, and affordable pricing, including a free plan.

Cons

Bitrix28, due to its comprehensive platform, involves a steep learning curve. The free plan offers limited customization, and some users find certain features redundant. Mobile functionality lags behind the desktop version, but overall, it's deemed effective for business management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Reunaldo

Marketing and Advertising, 500+ employees

5.0

Bitrix28

Pros

Bitrix28's adaptability and user-friendly features position it as a valuable choice for businesses of all sizes. The responsive customer service further adds to its positive attributes.

Cons

Navigational challenges and the restriction of certain functions to commercial editions are among the least favored aspects. The software's effectiveness comes at a potentially high cost.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M
Madhusudan

Computer Software, 51-100 employees

Less than a year

5.0

A creative answer for all kinds of businesses

Pros

The integration of Bitrix28 addressed the shortcomings related to Sprints in Microsoft Teams, granting access to valuable capabilities such as Kanban Boards for effective project and task management.

Cons

Prior to integration, exploring Bitrix28, particularly its Kanban board layout, is recommended for suitability assessment. Simplicity seekers might opt for alternatives.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

G
Gregory

Marketing and Advertising, 11-50 employees

More than a year

5.0

Great Start-Up CRM

Pros

Users appreciate Bitrix28 for its ease of getting started on the fly.

Cons

The service, while suitable for some, might pose challenges for larger organizations with over five salespeople.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

L
Luan

Wholesale, 500+ employees

Less than a year

5.0

Much Better and Superior than Teams Microsoft

Pros

Bitrix28's lightweight application, free from crashes or bugs, stands in contrast to heavier alternatives like Teams.

Cons

A glowing review with no identified dislikes, indicating a perfect fit.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J
Julio

Staffing and Recruiting, 51-100 employees

More than a year

5.0

Bitrix28 is the best in teamwork

Pros

Tailored for smaller businesses, Bitrix28 offers easy integration, streamlined functionality for information dissemination, and powerful features for communication, collaboration, and content sharing.

Cons

Deal and sales pipeline management complexities compared to other CRM vendors are noted. Permissions and user type restrictions prove challenging, suggesting an opportunity for simplification.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
sanu

Education Management, 500+ employees

Less than a year

5.0

Task and project management

Pros

Bitrix28, recognized for its wide range of features and tools, proves instrumental in facilitating comprehensive task and process management within one accessible platform, all presented through a user-friendly interface.

Cons

Users highlight complexities, especially for newcomers to project management software. Limited integration capabilities pose challenges for businesses employing diverse software solutions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

5.0

Bitrix28: A Comprehensive Solution for Project Management and Collaboration

Pros

Bitrix28 emerges as a comprehensive solution, boasting task management, collaboration tools, customization options, and affordability.

Cons

Steep learning curves, user interface concerns, and limited integrations are identified as drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

B
Brizl

Marketing and Advertising, 11-50 employees

Less than a year

5.0

Simplifying Work with Bitrix28: An IT User's View

Pros

Serving as an all-in-one software platform, Bitrix28 aids businesses in managing projects, communications, CRM, and HR. Its user-friendly interface, easy mobile app access, and integration capabilities contribute to enhanced operational efficiency.

Cons

The software's extensive features are praised, but drawbacks include usability challenges and insufficient instructional resources. The mobile app's functionality and user-friendliness require improvement, and occasional downtime disrupts workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Bom

Pros

Users praise Bitrix28 for its easy and agile nature, delivering practicality and effectiveness.

Cons

Specific features are missed, and mobile functionality improvements are sought to address bugs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Antoine

Marketing and Advertising, 1-10 employees

More than a year

5.0

The best all-in-one solution for business that are in need of a social intranet with all features

Pros

Bitrix28, encompassing CRM, Social Intranet, APIs, and a marketplace, provides a multitude of tools for various business processes, including calls, messaging, project management, and onboarding, showcasing its versatility and adaptability.

Cons

Criticism is directed at the changed pricing model, particularly the discontinuation of legacy plans despite assurances of a lifetime offer.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9