Not Specified, 500+ employees
Less than a year
“An ideal CRM for your business”
Pros
I appreciate this software for its assistance in project and task planning, coupled with a user-friendly interface.
Cons
I've been using it for a short time and am still in the testing phase.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Chemicals, 51-100 employees
More than a year
“Bitrix28 as an integrated workspace for managing the daily operations of a multifunctional CRM.”
Pros
One of its compelling aspects is the user-friendly environment for lead management. The ability to develop customizable web forms and integrate them into the workflow enhances the process of acquiring new clients. This automation extends to the marketing area, integrating seamlessly with other administrative systems.
Cons
It is a comprehensive tool that can be fully utilized, incorporating various modules for client processes, project management, and financial areas of the organization.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 500+ employees
Less than a year
“Integral to Collaboration”
Pros
Bitrix28 stands out as one of the top CRM/Project Management tools with a simple and elegant user interface. Its uncomplicated design allows team members of varying technical skills to contribute easily, making it a favorite for modern teams.
Cons
As far as I know, Bitrix28's price is understandably higher than other CRM software like ZOHO. To make it more affordable for smaller companies, hopefully, the price can be reduced.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“Bitrix28 is a masterpiece!”
Pros
It provides everything necessary for project management while fostering team collaboration. External stakeholders can also access the application with role-restricted permissions, enabling live feedback.
Cons
The application becomes a bit expensive as your team scales up, and at that time, its mobile application [android] had numerous bugs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“overal a good CRM at good price per user.”
Pros
Bitrix28 offers a good CRM option with pricing based on plans, including users and functions. While costs may be higher for fewer users, it becomes very affordable for larger teams, with a free starting option. The platform's extensive forums and support complement its scalability, ensuring users won't miss any necessary functions.
Cons
Prices and plans may change at any time, typically increasing, as it has happened to me twice already. Support may be limited, sometimes suggesting to contact a local partner for assistance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Chemicals, 51-200 employees
“Bitrix24 is an integrated workspace.”
Pros
One of the most intriguing features is its user-friendly environment for handling leads, which offers the opportunity to create customizable web forms. We can also integrate them into our workflow which is valuable in the process of obtaining new clients. Its features are integrable with other administrative systems which enables our firm to be automated, especially in the marketing sector. Their customer support is really a big plus for us, to the extent that it overpowers all the other pros. Whenever we stumble upon issues, which can happen frequently, their team has always been available to sort it out for us.
Cons
First things first: a bulky widget. If you employ widgets, such as openlines and others, your website will load slowly. The second one is an outdated admin interface, such as "Permissions" and several others. Additionally, email marketing and updates are severely lacking. The final downside is that you hardly get any additional features for free. Hence, its difficult to discover any worthwhile add-ons that are free of cost. These seemingly small issues can morph into big ones in the long run because such issues also wear down your workflow. It would be great to have these issues addressed as soon as possible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Advisor , 2-9 employees
“I lkie it ”
Pros
The layout of this software is colorful and tidy.
Cons
None
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Insurance company , 10-49 employees
“Nice experience ”
Pros
The customer service is admirable.
Cons
None
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Logistics and Supply Chain, 500+ employees
Less than 6 months
“Bitrix28 review by santanu”
Pros
The software operates smoothly and is designed as a browser-type application for easy use by everyone.
Cons
When given a task manually, there is no linkage with existing applications to verify the scorecard.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 11-50 employees
More than a year
“Great Value for Money”
Pros
Among the standout features in the app are CRM, Task Management, and Time Tracker.
Cons
Document management and mobile CRM exhibit suboptimal performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Bitrix28 an ultimate tool for overall business management”
Pros
It serves as a comprehensive tool for various business processes.
Cons
The user interface could use a slight touch-up, appearing overly loaded for some users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Entry level CRM”
Pros
It offers great features, especially if you're not focused on marketing automation.
Cons
The dashboard lacks intuitiveness and necessitates some customization.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Broadcast Media, 500+ employees
Less than a year
“Multi-Fuctional”
Pros
The calibration tools' multifunctionality enhances ease of use, making it a user-friendly application.
Cons
The absence of an encryption feature is a significant drawback. A software of this ambition should inherently include such a feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 10-49 employees
“Helpful tool to have.”
Pros
With Bitrix24, Management can keep track of developments and take appropriate action as necessary.
Cons
Frequent glitches have now become a problem for us.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Information Technology and Services, 100-499 employees
“Bitrix24”
Pros
Bitrix24 is perfect for small and medium-sized organizations. The software requires very little training and is also very simple to learn.
Cons
The system sometimes lags behind.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Food Production, 101-500 employees
More than a year
“Best task Managing & Project management”
Pros
It is very user-friendly, providing updated project statuses within the team. The ranking system allows for analysis of team abilities using proofs attached in task management.
Cons
The sole concern lies in its cost. The pricing adversely affects the growth potential of this otherwise commendable software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Civil Engineering, 11-50 employees
More than a year
“Collaboration made easy”
Pros
Collaboration is simplified with great tools for tracking tasks and projects, all within one software. Often, multiple products are required for these functions.
Cons
I can't think of anything; at the time, it met all our needs and only became obsolete due to changes in the business structure.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Banking, 500+ employees
Less than a year
“Bitrix28, a promising software in Business management.”
Pros
Bitrix28 is a multi-operations software facilitating tasks from creating business sites to automating sales and project management. Its "All-In-One" nature is evident in essential dashboard tabs, including the Activity Stream for project interactions, an Employees tab for organizational charts and team management, and a Tasks and Projects tab offering real-time project analytics. The CRM tab, dedicated to Customer Relationship Management, is intuitive and allows for adding client details and notes.
Cons
Two less-likable aspects include: - Difficulty in reaching custom support, which takes a considerable time to respond to emails, leaving users isolated when reporting bugs and seeking assistance. - The pricing is excessively high for small businesses. Bitrix28 charges USD61/month (occasionally with sales reducing the price) for an entry-level package, whereas software like Zoho charges only USD12/month.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brigsbee , 2-9 employees
“We are willing to work again with them ”
Pros
Their developers team is wonderful. They understand our goals and work accordingly.
Cons
Sometimes user has to pay extra for some features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Information Technology and Services, 1 employees
“Flexible and robust”
Pros
Bitrix24 allows the exchange of information and ease of contact among team members.
Cons
Nothing of significance.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10