Arshpreet Kaur
Retail, 500+ employees
Less than a year
“Fast task flow with clean timeline”
Pros
Tasks can be dropped in quickly, due dates are set with a single click and switching between views happens without lag. The timeline lays everything out clearly and the live docs working alongside tasks save me from juggling extra tabs. Comments also stay attached to the work so a lot less gets lost.
Cons
There are a lot of layers to work through so it can feel like you need a guide just to catch your breath. Some settings are buried pretty deep, notifications can arrive late and the mobile app isn't very good since touch controls sometimes miss taps.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mitch D Barham
E-Learning, 11-50 employees
Less than a year
“Powerful database with automation setup”
Pros
One of the things I have enjoyed most about it is how it let me build a complete database using the project management tool, while also setting up rules with custom fields to connect the data and automation workflows.
Cons
The only downside I have run into is that learning how to use most of the features well enough to adapt them to my business has taken a fairly long time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Vicky Barrett
Marketing and Advertising, 11-50 employees
More than a year
“Productive planning software”
Pros
Between the to do lists, Gantt charts and other planning tools this software gives us everything we need to keep work structured and productive. The dashboards are clear and make it simple to follow progress in real time. Task automation has also been a big advantage since it cuts down the effort and time spent on repetitive work. On top of that the prioritization features help us focus first on urgent key account tasks, while the progress tracking tools show exactly how close we are to reaching our goals.
Cons
We honestly have no complaints about it. Up to this point there has not been anything that feels out of place or disappointing for our team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Cameron Escovedo
Apparel & Fashion, 1-10 employees
Less than 6 months
“Highly customizable tool”
Pros
One of the best parts for me is how customizable it is, from the different views to task fields to team dashboards.
Cons
The biggest downside is the learning curve, along with the occasional lag when moving through larger workspaces.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Raman Kandasamy
Information Technology and Services, 11-50 employees
More than a year
“project control worked amazingly”
Pros
Keeping daily tasks and projects organized, managed and executed is very easy with this software. It also integrates really well with other third-party tools, makes it simple to track project progress and supports real time collaboration across the team.
Cons
I have not run into any part of it that falls short of my project management needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Efram Patrick
Education Management, 500+ employees
More than a year
“Best tool for team training”
Pros
Across our organization this has been the best tool we've used so far. Training fellow team members has been very simple and easy.
Cons
It's been working really well and I have not run into any negative issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Chioma Ogbata
Telecommunications, 1-10 employees
Less than 6 months
“Ticket automation proved user friendly”
Pros
Creating tickets and setting up automations in ClickUp has been the simplest experience I have had with this kind of software and I really enjoy how user friendly the interface is.
Cons
One inconvenience is that I cannot bulk select tickets which can be frustrating at times but it doesn't take away from the excellent overall experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Bryce Hotelling
Education Management, 500+ employees
More than a year
“Best choice for project management”
Pros
Out of all the project management tools I have used this one has been the best by far. Connecting it with other tools is very simple and it also makes communication with coworkers much easier.
Cons
It has been working really well for our team. We've been using it for more than two years now and have not run into any issues at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Timothy Dailey
Education Management, 500+ employees
More than a year
“Excellent value for working teams”
Pros
Among the tools we use across our organization this has been one of the best. The pricing is hard to beat and it delivers great value for what we pay.
Cons
There really is nothing I dislike about it. It has been performing well for our organization and I honestly have not run into anything negative.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Jacob Marsh
Education Management, 500+ employees
More than a year
“Friendly interface with effortless use”
Pros
Right from the start ClickUp has been very simple to use. Its interface feels friendly and makes interacting with the platform really pleasant.
Cons
Since we began using it everything has been working well without any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tim Oudhuizen
Sporting Goods, 1-10 employees
Less than 6 months
“Team task management proved powerfully effective”
Pros
Really handy for managing projects and tasks across a team.
Cons
It does come with a learning curve and there are quite a lot of options which can make everything feel a bit overwhelming at times. I also still find it challenging to get the app organized in a clear way.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Derrick Pruett
Education Management, 500+ employees
More than a year
“Responsive support with simple management”
Pros
Having a responsive customer support team makes a big difference. The platform is simple to use and easy to manage.
Cons
There were some problems when I was integrating it but customer support helped sort it out and everything is working well now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Zoe Sobeck
Education Management, 500+ employees
More than a year
“simple management tool”
Pros
Using it day to day is very easy to manage. The simple look of the user dashboard makes everything even better and easier to handle.
Cons
It has been working well across our organization overall. I did run into an integration issue with other tools once but it was resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jaime Warren
Education Management, 500+ employees
More than a year
“Clean dashboard”
Pros
The user dashboard is very user friendly and uncluttered so it barely took any training to get people comfortable with it.
Cons
I must say it has been performing really well across our organization and I have not run into any issues while using it. Overall I am very happy with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chad Roberts
Computer & Network Security, 51-100 employees
Less than a year
“proved reliable for us”
Pros
Every day I rely on it to keep my tasks organized and on track. It's very effective at doing exactly what it's meant to do.
Cons
One thing I have noticed is that it lets users Skip Steps during a process. At times I wish that option wasn't available.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Alceo Angelini
E-Learning, 11-50 employees
Less than a year
“great automation tool”
Pros
One of the best parts of it is definitely the customizable views and the many automation features since they make workflow management truly flexible and have significantly improved our productivity.
Cons
Overall there's nothing about it that I dislike although I do have to admit that with some features, adjusting the dashboard can get a little complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Cari Downing
Health, Wellness and Fitness, 51-100 employees
Less than a year
“software is effective”
Pros
Having everything in one place for tasks, docs and goals makes this feel like a good replacement for several other tools we used before. It's flexible enough to fit different workflows and the automation for recurring tasks and tracking saves a lot of time once it's set up.
Cons
Getting started can be tough because there are so many features and settings that it seems overwhelming and a bit cluttered at first. The mobile app also still needs a lot of improvement since it's less easy to use and tends to crash pretty often.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Johnathan Drake
Education Management, 500+ employees
More than a year
“Worth every penny spent”
Pros
Out of all the tools I have used this has easily been the best one. The support team is consistently quick to respond and the value you get for the price makes it absolutely worthwhile.
Cons
Everything has been running really well and I have not run into any issues while using it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alexandra Van Ness
Warehousing, 101-500 employees
Less than a year
“amazing project tracking tools”
Pros
When it comes to project management this has been a really useful tool. It lets multiple users collaborate and keep track of task completion which helps a lot. There's also a wide range of features so it works well for managing everything from small projects to much larger ones.
Cons
The downside is the cost and with so many features included, the platform can feel a bit overwhelming to navigate at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mara Serva
Marketing and Advertising, 1-10 employees
More than a year
“great integrations options”
Pros
Between the customization options and the long list of integrations this has been a fantastic tool for managing work and keeping the team organized. New features also come out regularly so it continues to improve over time.
Cons
The time tracking and reporting dashboard especially the timesheet view, still has room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9