Total 966 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars0%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Karla
Graphic Design, 1-10 employees
“Best transformable app
Pros
ClickUp has a multitude of apps that make it easy to tailor processes to your needs. You are the designers and ClickUp is your canvas.
Cons
With numerous options one can feel overwhelmed without a clear understanding of specific business needs. It is advisable to outline business requirements first before utilizing ClickUp as a tool to meet those needs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Chris
Computer Software, 1-10 employees
“A Pleasant Surprise Over Jira
Pros
After an extensive period using Jira I opted to explore ClickUp and the experience has been surprisingly enjoyable. ClickUp's user interface stands out for its simplicity and intuitiveness making it easy for my entire team to adapt. Affordability is a notable feature particularly beneficial for smaller teams. While ClickUp may lack some of Jira's advanced features it offers a robust set of project management tools that perfectly meet our requirements. The integration options are commendable allowing seamless connectivity with our essential tools.
Cons
Although ClickUp has proven to be a positive surprise it does come with its limitations. It may not match the extensive project management capabilities of Jira particularly for larger more complex projects. While the reporting and analytics features are not as robust as Jira's they still manage to get the job done. Integration with other tools although sufficient lacks the seamless experience found in Jira and its ecosystem.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Sugam
Information Technology and Services, 11-50 employees
“An Amazing Project Management Tool
Pros
Having a centralized location for planning managing and monitoring the progress of various projects is highly advantageous. The dashboard featuring a calendar view diverse widgets and customization options enhances the experience. Excellent time monitoring and integration capabilities make it a recommended choice for those handling multiple projects.
Cons
The abundance of features in ClickUp can at times feel a bit overwhelming. However aside from that aspect I genuinely appreciate ClickUp.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 11-50 employees
“Helps to keep all my tasks organized
Pros
Userfriendly and seamlessly integrates with other applications.
Cons
On occasion ClickUp takes a bit too long to load.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Alek
Information Technology and Services, 11-50 employees
“You neet to ClickUp a lot
Pros
The system comes preloaded with numerous functions and options saving time for new users during setup. It exhibits power and efficiency in managing spaces users projects views and more.
Cons
The usage of Version 2.0 feels sluggish especially in projects with 50 tasks making smooth work nearly impossible. Setting up comprehensive reports can be challenging requiring numerous clicks for timely information. Additionally due to the task structure finding the right task becomes difficult during extended work periods.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Kelsea
Hospital & Health Care, 101-500 employees
“The use of ClickUp is making the team more productive
Pros
ClickUp facilitates work allocation collaboration and timely project completion through the use of Gantt charts and the distribution of team members' schedules. Integration with Google Docs streamlines process monitoring.
Cons
I observed a missing feature in ClickUp that would allow for effortless hyperlinking to individual documents a capability present in competing apps like Notion.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Steve
Accounting, 1-10 employees
“Great for sprints
Pros
ClickUp serves our needs for development sprints task tracking and future idea logging. It excels in these aspects particularly in handling development sprints.
Cons
There is a notable amount of hidden content in ClickUp likely a result of attempting to incorporate too much information into each space.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Pietro
Information Technology and Services, 1-10 employees
“ClickUP: Semplice e Intuitivo, Ma con Limiti per i Team Enormi
Pros
L'interfaccia utente intuitiva di ClickUp semplifica la gestione dei progetti, mantenendo tutto a portata di clic. Davvero facile da usare per tutti!
Cons
Advanced project management functions may be somewhat limited for larger and more complex teams.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Matthew
Computer Software, 1-10 employees
Less than a year
“shockingly powerful, but lacks positioning
Pros
Discovered ClickUp as a powerful and modern alternative to Jira, Trello, and Asana, with shockingly high-quality software.
Cons
The learning curve is steep, but once overcome, the experience is smooth.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tinashe
Computer & Network Security, 11-50 employees
More than a year
“Great software
Pros
Its graphical presentation of information is commendable.
Cons
Integration with accounting software like Sage is deemed necessary.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Palina
Information Technology and Services, 11-50 employees
Less than 6 months
“Used for Projects, amazing experience
Pros
Fast and convenient management, easy to start from scratch.
Cons
Teaching others to use the app may be time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hector
Computer & Network Security, 1-10 employees
“Good for the basics but updates and performance are not to par
Pros
Easy to use, with significant improvement in version 6.0 which allows non-tech users to quickly adapt.
Cons
Limitations in mass data importing, a buggy UI, unpredictable updates and better performance in other tools are mentioned.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Kimani
Accounting, 51-100 employees
More than a year
“ClickUp - The gem of Massive Individual and Team Productivity
Pros
ClickUp transformed the challenge of managing tasks and overdues into an organized and swift process, making workdays enjoyable.
Cons
Overcoming issues with ClickUp is facilitated by online information and responsive technical support.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Jeremy
Computer Software, 500+ employees
More than a year
“Search really kills this app
Pros
Particularly effective for agile workflows and project management.
Cons
The search functionality is criticized as one of the worst in enterprise-level applications and even a slight improvement could significantly boost user satisfaction.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Samantha
Health, Wellness and Fitness, 500+ employees
More than a year
“Good tool to help track issues
Pros
A helpful tool for tracking issues and monitoring project status.
Cons
No specific negatives are mentioned and the tool is generally perceived positively.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Oana
Computer Software, 51-100 employees
More than a year
“Accesibile platform form technical tasks
Pros
The user interface is simple and clear making logging in and navigation easy.
Cons
The platform is praised for its absence of bugs ensuring a smooth user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Deepthi
Computer & Network Security, 51-100 employees
More than a year
“Good product
Pros
With over five years of usage it remains easy to use and track tasks without encountering issues.
Cons
Challenges are reported in tracking closed tickets from old projects leading to potential evidence gaps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
panashe
Human Resources, 11-50 employees
More than a year
“Review
Pros
It facilitates ease of use and seamless collaboration.
Cons
Users report not receiving notifications for upcoming tasks affecting timely task management.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Shyam
Information Technology and Services, 51-100 employees
More than a year
“Good Project Management Tool
Pros
The sprint feature stands out allowing the setup of task lists for sprints and providing a calendar view.
Cons
The software is considered slightly challenging for non-tech-savvy individuals causing confusion in some clients.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Rajesh Kumar
Insurance, 101-500 employees
More than a year
“Good ITSM Product
Pros
Effective in keeping track of various project tickets and tasks organized based on team selection and epics.
Cons
An improvement suggestion involves adding notifications to select Epic and Team while creating tickets to avoid oversights.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8