Total 1755 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

Lauren Black

Apparel & Fashion, 11-50 employees

Less than 6 months

5.0
February 2025

Creative workflow essentials covered well

Pros

It covers the core features I need to manage creative content effectively.

Cons

Email notifications only show what changed in a task, without the extra context needed to help keep my team organized.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MR

Martina Russo

Translation and Localization, 11-50 employees

More than a year

3.0
February 2025

Pricing changes hurt overall value

Pros

We originally picked it because of its flexibility, strong feature set and the idea of having everything in one productivity platform. The interface is user friendly and the highly customizable workflows have been really useful for our team, keeping things organized and helping us work more efficiently.

Cons

The downside is that the recent pricing changes have had a major impact on our business. Users who were previously free guests were turned into limited members which means we now have to pay full membership fees for people who only need very basic access. Because of that, our yearly costs have gone up dramatically. It feels like the platform is pushing customers into unnecessary spending or making them come up with workarounds just to avoid overpaying.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

VJ

Varsharanee Jagtap

Computer Software, 11-50 employees

Less than a year

5.0
February 2025

AI features proved powerfully effective

Pros

Its newly launched AI tools are the highlight for me especially the Ask AI feature. It's one of the things I enjoy using most on the platform and I really appreciate having those AI capabilities built in.

Cons

Well the only issues is that the feature I enjoy most is available for free only for a limited time. If you want unlimited access to Ask AI, you have to pay for it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AH

Anders Herzberg

Marketing and Advertising, 1-10 employees

Free Trial

4.0
February 2025

Versatile templates with approachable layout

Pros

The interface is easy to navigate and the variety of templates works well for many different kinds of projects.

Cons

Its trial felt pretty limited since not all features were available which made it difficult to tell whether the paid version would actually be worth it for our specific needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

10

AM

Anjal Maharjan

Computer Software, 11-50 employees

Free Trial

4.0
February 2025

Task management tools proved powerful

Pros

It works really well for project management especially when it comes to assigning tasks and tracking issues.

Cons

The platform can be slow to load and a few of the features feel a bit overwhelming at times.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

MS

Manik Sharma

Information Technology and Services, 11-50 employees

Less than a year

4.0
February 2025

loved all the features

Pros

ClickUp packs in advanced, well-integrated features and comes with a visually appealing interface. It feels like much more than just a project management app, with enough functionality to handle a wide range of work in one place.

Cons

A few features come across as unnecessary and beginners will need to spend some time properly going through the platform before feeling comfortable with it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

GH

Gary Hyden

Financial Services, 101-500 employees

Less than 6 months

5.0
February 2025

Flexible project management served teams

Pros

A highly customizable project management platform that works really well for small enterprises.

Cons

The interface feels overly complex for new users and the number of integrations is still fairly limited.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

3.0
February 2025

Sprint organization proved powerfully effective

Pros

One thing this software does really well is give plenty of options for organizing project sprints, grouping project functions, defining task statuses and assigning work to team members in an efficient way.

Cons

Getting comfortable with everything this product offers can take a while because there are so many features to learn. At times finding a specific task or piece of information can also be confusing since you need to check whether filters are turned on.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

3

MA

Madalena Abreu

Banking, 500+ employees

More than a year

5.0
February 2025

Powerful choice for team management

Pros

The feature set is really well tailored for managing large teams and feels thoughtfully designed for that kind of work.

Cons

The yearly subscription pricing could definitely be more affordable than it is now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

SF

Shalom Fernandes

Fund-Raising, 101-500 employees

Less than a year

5.0
February 2025

Task planning powerhouse worked efficiently

Pros

It really helps with planning and managing tasks efficiently and it's especially useful for assigning important projects to the right people.

Cons

I feel like the dashboard navigation could still be improved and made more convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KF

Kat Frey

Higher Education, 500+ employees

Less than a year

4.0
February 2025

All project details together nicely

Pros

Having all the project details gathered in one place is really helpful.

Cons

The interface looks less user friendly than I'd like.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0
February 2025

Task management and automations shined

Pros

Managing tasks with this has been really easy and the automation features are the best part of it.

Cons

I have not come across any downsides with it so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SS

Summer Sawyer

Fund-Raising, 1-10 employees

Less than a year

4.0
February 2025

Collaboration kept our team aligned

Pros

There are plenty of ways to collaborate with coworkers and keep everyone on track with their work.

Cons

Getting around the platform can be a bit confusing. There are also so many places to manage tasks that some of them can end up getting buried under different labels, folders or tabs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MT

Marina Torttoli

Real Estate, 11-50 employees

Less than a year

5.0
January 2025

Custom workflows with broad integrations

Pros

One of the biggest advantages for me is how customizable the task management is. I can organize projects and monitor everything based on the priority of the tasks I need to finish faster. It also lets me assign deadlines to every task and project and collaboration across the team feels flexible and very clear so there is little room for confusion when work is being carried out. The variety of project templates is another strong point because it gives me different ways to manage work and different views for following deadlines across multiple projects. Integrations were actually a major reason I chose this platform since the list of tools it integrates with is extremely wide. I do not have to go through extra steps just to sync data between platforms which helps me stay productive instead of wasting time setting up apps and trying to make them work properly. Another benefit is that it works across different operating systems and is also available on the web if you do not want to install anything. That matters a lot in my company because it does not force anyone to use one specific operating system. I can even use it on my Apple Watch which helps me stay updated on project progress and task completion.

Cons

Although the interface looks clean and practical, getting everything configured the first time can be challenging. There is definitely a learning curve compared with some other project management tools, mainly because of how many options are available. I would also really like project-level notification settings because the current flow of alerts can become overwhelming with too many unnecessary updates. Having more personalized notification control per project would make it much easier to prioritize the tasks and projects that actually matter most since not everything needs the same level of attention. If you want to connect a platform through its API, you will need some technical knowledge to make that connection work and access the functions needed for automation. That said I see this as more of a niche issue because most major platforms can already be connected in just a couple of clicks. The AI feature feels awkward and does not perform as well as advertised. I would rather build the automations myself and leave them properly set up than rely on the platform's AI to do it. Even then, the integrations make up for that somewhat since I can always integrate a better AI tool for the specific tasks I need and simply ignore the built-in AI.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

VS

Vanessa Spagnolo

Information Services, 11-50 employees

Less than 6 months

5.0
January 2025

Detail tracking proved powerfully effective

Pros

There are tons of options for keeping track of every little detail which makes the software really powerful and thorough to use.

Cons

At the beginning the sheer number of choices can feel a little overwhelming until you get used to it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Consumer Services, 1-10 employees

Less than 6 months

5.0
January 2025

Project management packed with features

Pros

One of its biggest strengths is the wide range of features it offers. It has been really helpful for managing projects.

Cons

Because there are so many functions, I sometimes run into errors when using several tools at the same time. Still, I expect those issues to be fixed in future updates. It has not been a major problem for me since the tools themselves are very good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

EC

Erik Castillo

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
January 2025

Versatile toolkit proved powerfully effective

Pros

ClickUp packs a lot of power into a fairly simple setup. It comes with plenty of tools and its broad, flexible design lets us adapt it to many different kinds of work and use cases.

Cons

One downside is that it can feel heavy. On some devices, it uses quite a few resources which makes performance slower.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JB

Janene Brackbill

Music, 1-10 employees

Less than a year

5.0
January 2025

Organized projects with better teamwork

Pros

Keeping projects on track is simple with this tool and collaborating with team members happens in one place. Being able to create recurring tasks and projects saves a lot of time down the line. It really helps me stay organized and gives my day more structure and direction.

Cons

The hardest part was learning how to use the templates and getting everything set up at the beginning.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

MF

Megan Fraser

Consumer Services, 1-10 employees

More than a year

5.0
January 2025

all in one organization received nice boost

Pros

Having everything connected in one place really helps me keep track of it all and brings some order to my otherwise cluttered brain.

Cons

Setting up automations and getting everything configured at the beginning can take quite a bit of time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

CH

Crystal Hanvey

Consumer Services, 1-10 employees

Less than a year

5.0
January 2025

Robust free plan with templates

Pros

Among the tools available today this is easily one of the strongest options out there. The range of templates is outstanding and my team uses it for both project management and CRM work. There are multiple pricing tiers that fit different business needs, from the Free Forever plan to the small team plan at $7 per user, the mid-sized team plan at $12 per user and an enterprise option. Even the Free Forever plan comes packed with impressive features, including unlimited tasks, unlimited members, whiteboards, real time chat and multiple view options. It also includes 24/7 support which is hard to find in a free plan. I honestly don't know another tool offering this much value at no cost. It has handled our PM and CRM needs extremely well without adding expenses and as a small business that keeps a close eye on budget, it has been a very healthy and productive support for our operations. I'd highly recommend it to businesses of any size.

Cons

There is definitely a learning curve which is true for most software and how steep it feels really depends on how familiar someone is with similar tools and how much time they can put into learning it. That said the templates help a lot because they're labeled by difficulty level, from beginner-friendly to more advanced.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10