Zulma Quiroz
Financial Services, 500+ employees
More than a year
“Collaborative assessments with smart priorities”
Pros
A big advantage is how the platform ties calculated risk levels into an integrated assessment that can be adjusted to fit different user needs. The automated task dependencies and priority updates also help keep complex work organized without constant manual changes. On top of that the collaboration features make it possible for multiple analysts to work on the same detailed assessment while still keeping the data consistent and aligned.
Cons
One area that could be improved is the Gantt chart which would benefit from more built-in graphical tools for managing project timelines within assessments. There is also room to expand the available assessment templates. Reporting could be more flexible as well especially when it comes to the metrics shown in the dashboard.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Angela Wanjiku
Education Management, 101-500 employees
Less than a year
“Flexible views with valuable tracking”
Pros
Having multiple task view options gives our team the flexibility to pick whatever works best for each project. The built-in time tracking has also been incredibly useful for keeping an eye on deadlines and making sure nothing slips.
Cons
The notifications can become overwhelming pretty quickly so they really need to be set up properly to avoid constant interruptions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
Less than a year
“Stayed organized and collaborative consistently”
Pros
It's been really helpful for organizing my work and keeping everything on track. It also does a lot to support collaboration with other team members.
Cons
It seems like the platform is trying to handle too many things before fully getting the basic features right.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Roselyne Kakinda
Broadcast Media, 51-100 employees
More than a year
“real time collaboration powerhouse delivered well”
Pros
Real time collaboration is where this software really shines. The visual workspace works extremely well and being able to jump into video and audio conferences with my team so easily makes project work much more efficient and connected.
Cons
There really isn't anything about the system that worries me or feels like a problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gregory Coffos
Government Administration, 11-50 employees
Less than 6 months
“Dedicated app added great convenience”
Pros
Having a dedicated app to download is a big plus since I don't need to keep another browser tab open just to use it.
Cons
I do wish the app offered a widget option instead of only opening as a full window since that would feel cleaner and more easier.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Chloe Handelman
Management Consulting, 1-10 employees
More than a year
“Project tracking proved powerfully effective”
Pros
One thing that really works well here is how flexible it is. You can pretty much set up whatever you need inside the project management system and connect multiple lists together. It comes with a wide range of features and there's plenty of room to customize the software to fit the way you work. Project management is clearly the core strength and that's the part I value most. Being able to track tasks from different projects in one central place is especially useful.
Cons
At the same time it tries to cover too much and doesn't fully nail every part of it. Because of that the platform can look confusing now and then. Getting started is also pretty difficult especially for users who aren't very tech-savvy.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7
Sukesha Wadalia
E-Learning, 11-50 employees
Less than a year
“Clean interface with organized workflow”
Pros
ClickUp has a simple interface and it makes it easy to arrange and manage work efficiently.
Cons
During the time I used it, I didn't come across any drawbacks.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Anonymous
Graphic Design, 1-10 employees
Less than 6 months
“Tracking powerhouse stayed nicely flexible”
Pros
It gives designers a very customizable task management setup which makes it simple to organize and follow design projects in a way that fits your workflow. It's convenient for prioritizing tasks, assigning deadlines and working together with a team. The visual layout is also a nice touch.
Cons
Compared with some other software, the learning curve feels steeper. There are so many features and settings that it can come across as overly complex and while some users may need all of that, I personally didn't.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Ashley Earnshaw
Veterinary, 11-50 employees
Less than 6 months
“Task management dashboards worked fantastically”
Pros
Setting up tasks for yourself or teammates is really easy and the dashboards are simple to manage while still giving a clear view of progress.
Cons
The only real thing missing is CRM functionality. Since switching from Insightly, the overall experience has been much better but that feature is still something I miss.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mrunmayee Pathak
Program Development, 1-10 employees
Less than a year
“helps us progress well”
Pros
During a product launch, I used it to organize the team's tasks and it made assigning work and monitoring progress very easy.
Cons
There are a lot of features packed in so it took me a little while to explore everything but it was still manageable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Joshua Palassis
Program Development, 1-10 employees
Less than 6 months
“Customization options proved powerfully effective”
Pros
There's a huge range of customization available which makes the platform really flexible.
Cons
Because the platform is so open-ended and customizable, it can feel a little overwhelming at times.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Tyler Malad
Media Production, 1-10 employees
Less than a year
“All my work centralized nicely”
Pros
Having everything for both my job and my business in one platform has been a huge help. I can keep all my tasks organized without bouncing between different tools and switching between the two Workspaces makes it much simpler to keep everything separated and tidy.
Cons
They recently added AI to the platform and it really hasn't been useful in my case. I'd rather the app stop pushing those AI features when they don't fit my workflow because they end up getting in the way and slowing me down. It might work well for other people but for me and my team, it has been more of a distraction than a benefit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Owen Carter
Consumer Goods, 1-10 employees
Less than a year
“Powerful customization with great flexibility”
Pros
The level of customization is outstanding. It's an incredibly flexible tool and honestly the only real limit is how far your imagination goes and how well you understand all the features and functionality it offers.
Cons
At times the sheer number of customization options can feel a bit overwhelming.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Santiago Picco
Electrical/Electronic Manufacturing, 1-10 employees
Less than 6 months
“Project management features truly shined”
Pros
Its project management functionality is really strong and covers a lot of needs.
Cons
The free version feels pretty useless so signing up isn't really worth it unless you plan to pay.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Kibamba Victor
Broadcast Media, 51-100 employees
More than a year
“Task grouping worked effectively well”
Pros
Keeping tasks organized by purpose is really convenient since it lets us sort everything into different groups and manage work more clearly.
Cons
It is like a very user friendly project management tool overall and honestly I have not come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Clint Burson
Non-Profit Organization Management, 1-10 employees
Less than a year
“Tracking powerhouse stayed nicely versatile”
Pros
Managing creative projects is much easier with this tool because it keeps project tracking, task management and team collaboration all in one place. My role involves juggling a lot of projects with different kinds of creative work so being able to monitor the progress of each one and keep all the writing together in the same system is really valuable. It also helps me stay connected with teammates, collaborate on shared work and keep an eye on upcoming tasks and projects. Another feature I really appreciate is being able to access multiple workspaces from one account. That lets me handle personal tasks and projects alongside work items while still keeping them separate so coworkers cannot view or access my private workspace.
Cons
One thing I would really like to see is a larger and ongoing nonprofit discount. Our nonprofit is fairly small and we have very limited room in the budget so the current discount doesn't go far enough. Since it only applies during the first year and is fairly minimal, it creates a significant obstacle to adopting the platform long term.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
PAULA LOPERA
Marketing and Advertising, 1-10 employees
Less than a year
“it is feature rich”
Pros
One thing I really liked was the broad set of features, including task management, reminders and goal tracking.
Cons
That said having so many features can also work against it because the interface can feel overwhelming at times. I also ran into occasional bugs and slower load times during busy periods which interrupted the workflow.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Steve Graf
Information Services, 101-500 employees
Less than a year
“Powerful workflows served teams well”
Pros
The customizable workflows, task management tools and collaboration features are excellent and work really well for teams.
Cons
There is definitely a steep learning curve and the interface can feel cluttered at times which makes navigation a bit challenging.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Maria Aguirre
Marketing and Advertising, 11-50 employees
Less than a year
“Complete toolkit for project control”
Pros
It seems like a very suitable platform because it brings together the key things needed for managing projects and teams. On top of that being able to quickly analyze the profitability of each project is something I really value.
Cons
If there's a downside, it's that the software is so comprehensive that it can be hard to grasp at first. The setup can also be a bit more complex than expected.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Heather Chavin
Professional Training & Coaching, 1-10 employees
Less than a year
“Project timelines kept me focused”
Pros
Setting up an entire project in one go and building out the timeline has been really helpful. After that, only the immediate tasks I need to handle show up on my daily to do list which keeps everything manageable. It's a really nice way to avoid feeling overwhelmed by a huge list of tasks all at once.
Cons
There are just so many features and tools packed into it that learning everything or even discovering the ones that could be useful takes a bit of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8