Total 1755 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ZQ

Zulma Quiroz

Financial Services, 500+ employees

More than a year

4.0
November 2024

Collaborative assessments with smart priorities

Pros

A big advantage is how the platform ties calculated risk levels into an integrated assessment that can be adjusted to fit different user needs. The automated task dependencies and priority updates also help keep complex work organized without constant manual changes. On top of that the collaboration features make it possible for multiple analysts to work on the same detailed assessment while still keeping the data consistent and aligned.

Cons

One area that could be improved is the Gantt chart which would benefit from more built-in graphical tools for managing project timelines within assessments. There is also room to expand the available assessment templates. Reporting could be more flexible as well especially when it comes to the metrics shown in the dashboard.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

AW

Angela Wanjiku

Education Management, 101-500 employees

Less than a year

5.0
November 2024

Flexible views with valuable tracking

Pros

Having multiple task view options gives our team the flexibility to pick whatever works best for each project. The built-in time tracking has also been incredibly useful for keeping an eye on deadlines and making sure nothing slips.

Cons

The notifications can become overwhelming pretty quickly so they really need to be set up properly to avoid constant interruptions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

Less than a year

5.0
November 2024

Stayed organized and collaborative consistently

Pros

It's been really helpful for organizing my work and keeping everything on track. It also does a lot to support collaboration with other team members.

Cons

It seems like the platform is trying to handle too many things before fully getting the basic features right.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

RK

Roselyne Kakinda

Broadcast Media, 51-100 employees

More than a year

5.0
November 2024

real time collaboration powerhouse delivered well

Pros

Real time collaboration is where this software really shines. The visual workspace works extremely well and being able to jump into video and audio conferences with my team so easily makes project work much more efficient and connected.

Cons

There really isn't anything about the system that worries me or feels like a problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC

Gregory Coffos

Government Administration, 11-50 employees

Less than 6 months

5.0
November 2024

Dedicated app added great convenience

Pros

Having a dedicated app to download is a big plus since I don't need to keep another browser tab open just to use it.

Cons

I do wish the app offered a widget option instead of only opening as a full window since that would feel cleaner and more easier.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CH

Chloe Handelman

Management Consulting, 1-10 employees

More than a year

3.0
November 2024

Project tracking proved powerfully effective

Pros

One thing that really works well here is how flexible it is. You can pretty much set up whatever you need inside the project management system and connect multiple lists together. It comes with a wide range of features and there's plenty of room to customize the software to fit the way you work. Project management is clearly the core strength and that's the part I value most. Being able to track tasks from different projects in one central place is especially useful.

Cons

At the same time it tries to cover too much and doesn't fully nail every part of it. Because of that the platform can look confusing now and then. Getting started is also pretty difficult especially for users who aren't very tech-savvy.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7

SW

Sukesha Wadalia

E-Learning, 11-50 employees

Less than a year

4.0
November 2024

Clean interface with organized workflow

Pros

ClickUp has a simple interface and it makes it easy to arrange and manage work efficiently.

Cons

During the time I used it, I didn't come across any drawbacks.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Graphic Design, 1-10 employees

Less than 6 months

5.0
November 2024

Tracking powerhouse stayed nicely flexible

Pros

It gives designers a very customizable task management setup which makes it simple to organize and follow design projects in a way that fits your workflow. It's convenient for prioritizing tasks, assigning deadlines and working together with a team. The visual layout is also a nice touch.

Cons

Compared with some other software, the learning curve feels steeper. There are so many features and settings that it can come across as overly complex and while some users may need all of that, I personally didn't.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AE

Ashley Earnshaw

Veterinary, 11-50 employees

Less than 6 months

5.0
November 2024

Task management dashboards worked fantastically

Pros

Setting up tasks for yourself or teammates is really easy and the dashboards are simple to manage while still giving a clear view of progress.

Cons

The only real thing missing is CRM functionality. Since switching from Insightly, the overall experience has been much better but that feature is still something I miss.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MP

Mrunmayee Pathak

Program Development, 1-10 employees

Less than a year

5.0
November 2024

helps us progress well

Pros

During a product launch, I used it to organize the team's tasks and it made assigning work and monitoring progress very easy.

Cons

There are a lot of features packed in so it took me a little while to explore everything but it was still manageable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JP

Joshua Palassis

Program Development, 1-10 employees

Less than 6 months

5.0
November 2024

Customization options proved powerfully effective

Pros

There's a huge range of customization available which makes the platform really flexible.

Cons

Because the platform is so open-ended and customizable, it can feel a little overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

TM

Tyler Malad

Media Production, 1-10 employees

Less than a year

5.0
November 2024

All my work centralized nicely

Pros

Having everything for both my job and my business in one platform has been a huge help. I can keep all my tasks organized without bouncing between different tools and switching between the two Workspaces makes it much simpler to keep everything separated and tidy.

Cons

They recently added AI to the platform and it really hasn't been useful in my case. I'd rather the app stop pushing those AI features when they don't fit my workflow because they end up getting in the way and slowing me down. It might work well for other people but for me and my team, it has been more of a distraction than a benefit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

OC

Owen Carter

Consumer Goods, 1-10 employees

Less than a year

5.0
November 2024

Powerful customization with great flexibility

Pros

The level of customization is outstanding. It's an incredibly flexible tool and honestly the only real limit is how far your imagination goes and how well you understand all the features and functionality it offers.

Cons

At times the sheer number of customization options can feel a bit overwhelming.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SP

Santiago Picco

Electrical/Electronic Manufacturing, 1-10 employees

Less than 6 months

3.0
November 2024

Project management features truly shined

Pros

Its project management functionality is really strong and covers a lot of needs.

Cons

The free version feels pretty useless so signing up isn't really worth it unless you plan to pay.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

KV

Kibamba Victor

Broadcast Media, 51-100 employees

More than a year

5.0
November 2024

Task grouping worked effectively well

Pros

Keeping tasks organized by purpose is really convenient since it lets us sort everything into different groups and manage work more clearly.

Cons

It is like a very user friendly project management tool overall and honestly I have not come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

CB

Clint Burson

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0
November 2024

Tracking powerhouse stayed nicely versatile

Pros

Managing creative projects is much easier with this tool because it keeps project tracking, task management and team collaboration all in one place. My role involves juggling a lot of projects with different kinds of creative work so being able to monitor the progress of each one and keep all the writing together in the same system is really valuable. It also helps me stay connected with teammates, collaborate on shared work and keep an eye on upcoming tasks and projects. Another feature I really appreciate is being able to access multiple workspaces from one account. That lets me handle personal tasks and projects alongside work items while still keeping them separate so coworkers cannot view or access my private workspace.

Cons

One thing I would really like to see is a larger and ongoing nonprofit discount. Our nonprofit is fairly small and we have very limited room in the budget so the current discount doesn't go far enough. Since it only applies during the first year and is fairly minimal, it creates a significant obstacle to adopting the platform long term.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

PL

PAULA LOPERA

Marketing and Advertising, 1-10 employees

Less than a year

5.0
November 2024

it is feature rich

Pros

One thing I really liked was the broad set of features, including task management, reminders and goal tracking.

Cons

That said having so many features can also work against it because the interface can feel overwhelming at times. I also ran into occasional bugs and slower load times during busy periods which interrupted the workflow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

SG

Steve Graf

Information Services, 101-500 employees

Less than a year

4.0
November 2024

Powerful workflows served teams well

Pros

The customizable workflows, task management tools and collaboration features are excellent and work really well for teams.

Cons

There is definitely a steep learning curve and the interface can feel cluttered at times which makes navigation a bit challenging.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

MA

Maria Aguirre

Marketing and Advertising, 11-50 employees

Less than a year

5.0
November 2024

Complete toolkit for project control

Pros

It seems like a very suitable platform because it brings together the key things needed for managing projects and teams. On top of that being able to quickly analyze the profitability of each project is something I really value.

Cons

If there's a downside, it's that the software is so comprehensive that it can be hard to grasp at first. The setup can also be a bit more complex than expected.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

HC

Heather Chavin

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
November 2024

Project timelines kept me focused

Pros

Setting up an entire project in one go and building out the timeline has been really helpful. After that, only the immediate tasks I need to handle show up on my daily to do list which keeps everything manageable. It's a really nice way to avoid feeling overwhelmed by a huge list of tasks all at once.

Cons

There are just so many features and tools packed into it that learning everything or even discovering the ones that could be useful takes a bit of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8