Total 1755 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KB

Keith Britton

Research, 101-500 employees

Less than a year

4.0
September 2024

Collaboration across teams truly shined

Pros

It really helps create a collaborative space where people from different teams can work together effectively.

Cons

Getting everything set up at the beginning was a bit challenging especially for new users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

BN

Britt Nisco

Entertainment, 11-50 employees

Less than a year

3.0
September 2024

Task sharing helpful, layout confusing

Pros

Sharing tasks with teammates is really convenient and it does a very good job of helping everyone stay updated on where things stand within a project.

Cons

At the same time it can be pretty hard to understand how to use all of the features it includes. There are moments when it feels like I am just clicking around in circles because I cannot find the section I am trying to get to.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

7

Functionality

4

BR

Bryan Rose

Hospitality, 51-100 employees

Less than 6 months

3.0
September 2024

Multiple projects with clunky layout

Pros

It lets me manage several projects at the same time which is definitely useful.

Cons

The UX and overall layout really need a lot of improvement. It isn't very user friendly.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

RC

Rebecca Collins

Construction, 101-500 employees

More than a year

5.0
September 2024

Collaboration and automation worked fantastically

Pros

Working with this software has really improved how our team collaborates on projects especially by making communication much more organized. The task boards are very user friendly so planning organizing and visually tracking progress is simple and efficient. The automation features are also a big plus since they cut down the time we spend on repetitive tasks.

Cons

It has been a perfect fit for our project management needs and I have not run into any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Tamara Murtada

Marketing and Advertising, 51-100 employees

Less than 6 months

5.0
September 2024

Project organization finally executed right

Pros

Out of all the tools I have used for project management this one stands out as the most complete when it comes to keeping projects organized. The way it logs tasks and instantly shows their progress across every board is hard to match. Pretty much everything about it works well for me especially how much simpler it makes it to manage all the activities within a project. The menu layout seems unique in a good way and it makes updating tasks fast and easy. Also I really enjoyed how simple it is to build forms and reports that fully cover what the project needs. One of the biggest advantages is its documentation feature since it efficiently stores everything entered throughout the entire project.

Cons

I cannot point to anything negative. Its collaboration features, built-in communication channels and excellent documentation tools make the whole process hassle free and free of complications.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

DR

Dalus Rich

Hospital & Health Care, 101-500 employees

Less than a year

3.0
September 2024

Template issues hurt workflow significantly

Pros

It works well for handling a few projects at the same time.

Cons

The biggest frustration was with the templates. When I used a project template, it would sometimes duplicate tasks two or three times or it would only bring in part of the template instead of all the tasks.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

AIN

Ammar Ihsan Nasution

Education Management, 11-50 employees

Less than a year

5.0
September 2024

covers all we wanted

Pros

Having everything in one project management app is a big plus. It covers a lot in a single place, from work tracking and performance monitoring to time tracking, project management and even social media management.

Cons

Its table/database view still looks a bit limited and could use more complete functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KC

Kaitlin Crom

Consumer Services, 1-10 employees

Free Trial

4.0
September 2024

Simple setup with quick adoption

Pros

ClickUp is easy to use and it doesn't take any training to put it in place.

Cons

Once the free trial ends the cost climbs pretty fast. The free forever plan brings you in but it's very limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

PM

Paweł Michalski

E-Learning, 1-10 employees

Less than a year

5.0
September 2024

Versatile workspace for growing teams

Pros

One thing that really stands out is how versatile ClickUp is. It comes with a broad set of features and can realistically replace several other tools a team might be using. For small and expanding teams, it offers a very effective way to organize tasks and visualize work clearly. The AI feature has also been especially helpful for my team when we need to quickly search for items.

Cons

The automation setup however is not very user friendly to start with. It also misses a few basic functions you would expect, such as being able to automatically create subtasks within a task when a trigger happens.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AS

Aaliyah singletary

Business Supplies and Equipment, 1-10 employees

Free Trial

5.0
September 2024

Helpful for every information type

Pros

Simple to work with and useful for handling all kinds of information.

Cons

It's okay overall though the day to day side of it and the way it functions could be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KS

Katelyn Sinclair

Marketing and Advertising, 1-10 employees

More than a year

5.0
September 2024

Custom views and collaboration shined

Pros

The flexibility to customize views is fantastic. The search works really well too and being able to connect tasks and collaborate with people both inside and outside the team is a big plus.

Cons

There are so many features packed into it that I am sure I am not using even 20% of what's available. It's a very powerful platform and if you don't already know what to look for, it can be hard to figure out how to truly get the most from it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

BG

Brady Gallant

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

4.0
August 2024

Task hub felt naturally approachable

Pros

ClickUp was pretty quick to use thanks to the user friendly interface. It helps me keep track of both my personal to dos and broader organizational work without much hassle. I also appreciate how simple they make it to submit or upvote feature requests and follow along with the progress on those updates.

Cons

It still doesn't include everything I'd want especially around automations. I am also not a fan of how heavily the AI is being pushed across the platform since I don't find it useful and at times it just feels like it gets in the way.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BH

Bryan Heckler

Marketing and Advertising, 11-50 employees

More than a year

5.0
August 2024

Workflow hub proved powerfully effective

Pros

The tool makes it possible to build detailed processes and workflows and keep everything managed in one central place. It also gives both internal and external stakeholders visibility into where deliverables stand which helps everyone stay aligned.

Cons

There's a huge amount of customization and that can feel overwhelming when you're just getting started. If you begin setting things up without much experience, it's pretty likely you'll make organizational choices that seem fine at first but become a problem later as things grow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DS

Dipak S

Information Technology and Services, 11-50 employees

Less than a year

5.0
August 2024

Flexible workspace with everything connected

Pros

One thing that makes this stand out is how customizable and flexible it is. You can shape the workspace around the specific way your team operates and having goal tracking, task management and time tracking all built into one platform makes that really practical. It also keeps everything centralized thanks to smooth integrations with tools like Zoom, Google Drive and Slack. Another big plus is how well it scales, whether you're working with a small team or a much larger one. On top of that the mobile app is beautifully designed and does a great job of mirroring the desktop experience.

Cons

The huge feature set can feel like a lot at first especially for new users. It takes some time to really understand how to set up the workspace in the most effective way. Although the interface is powerful, it can sometimes feel cluttered and a few of the more advanced features are not always that easy to use. Every so often, there are slowdowns or loading delays that can interrupt your workflow. And while customer support usually responds quickly, they are not always as effective as they could be when it comes to resolving more complicated issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

FM

Fanne Mwambi

Publishing, 1-10 employees

More than a year

5.0
August 2024

Better tracking with stronger teamwork

Pros

ClickUp has really helped us handle both time tracking and project management in one place. It's also improved collaboration across the team and helped increase our overall productivity.

Cons

I have not come across anything I genuinely dislike about it. For us, it's been the best option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Samuel Breton

Utilities, 1-10 employees

Free Trial

5.0
August 2024

Clean interface for smaller teams

Pros

The interface is simple and user friendly and it fits a small team really well.

Cons

The AI integration still doesn't feel fully ready for real use and definitely needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MI

Madalina Iordache

Marketing and Advertising, 11-50 employees

Less than a year

5.0
August 2024

Versatile and highly customizable overall

Pros

One of the best things about ClickUp is how customizable it is. You can shape it into almost anything you need it to be. Project management? Absolutely. CRM? No problem. Help desk? It can handle that too.

Cons

It does take some time to get used to. There's a bit of a learning curve so you need to spend some time understanding the features and figuring out how they work best for your needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Computer Games, 1-10 employees

Less than a year

4.0
August 2024

user friendly layout and organization

Pros

The thing I enjoy most about it is how user friendly it is. The color-coded sections and clean, simple layout make everything easy to organize, scan through and review without any hassle.

Cons

it's difficult to point to much that I dislike especially since the free plan already includes so much. If anything, having even more new and exciting features would be a nice bonus.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

SO

steven omondi

Education Management, 500+ employees

Less than a year

5.0
August 2024

Collaboration consistently just worked well

Pros

It makes teamwork really easy and the interface is clear and simple to navigate.

Cons

The tool performs exactly as expected and I have not run into any major issues with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KF

Karl Fukuda

Management Consulting, 51-100 employees

Less than a year

5.0
August 2024

Project control proved powerfully effective

Pros

Keeping everything organized is completely different with this tool. It gives a ton of flexibility for task management, from customizing views and setting priorities to tracking progress in one place. The integrations and automations work well and save a lot of time. Whether you're working on your own or collaborating with a team, it makes the whole process feel efficient and well connected. I also love being able to break large, complicated projects into smaller, manageable tasks without losing the bigger picture. The interface is user friendly and the amount of customization available is impressive. I'd definitely recommend it to anyone trying to improve productivity.

Cons

I honestly have not run into anything I dislike about it so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9