Keith Britton
Research, 101-500 employees
Less than a year
“Collaboration across teams truly shined”
Pros
It really helps create a collaborative space where people from different teams can work together effectively.
Cons
Getting everything set up at the beginning was a bit challenging especially for new users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Britt Nisco
Entertainment, 11-50 employees
Less than a year
“Task sharing helpful, layout confusing”
Pros
Sharing tasks with teammates is really convenient and it does a very good job of helping everyone stay updated on where things stand within a project.
Cons
At the same time it can be pretty hard to understand how to use all of the features it includes. There are moments when it feels like I am just clicking around in circles because I cannot find the section I am trying to get to.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
7
Functionality
4
Bryan Rose
Hospitality, 51-100 employees
Less than 6 months
“Multiple projects with clunky layout”
Pros
It lets me manage several projects at the same time which is definitely useful.
Cons
The UX and overall layout really need a lot of improvement. It isn't very user friendly.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
5
Rebecca Collins
Construction, 101-500 employees
More than a year
“Collaboration and automation worked fantastically”
Pros
Working with this software has really improved how our team collaborates on projects especially by making communication much more organized. The task boards are very user friendly so planning organizing and visually tracking progress is simple and efficient. The automation features are also a big plus since they cut down the time we spend on repetitive tasks.
Cons
It has been a perfect fit for our project management needs and I have not run into any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara Murtada
Marketing and Advertising, 51-100 employees
Less than 6 months
“Project organization finally executed right”
Pros
Out of all the tools I have used for project management this one stands out as the most complete when it comes to keeping projects organized. The way it logs tasks and instantly shows their progress across every board is hard to match. Pretty much everything about it works well for me especially how much simpler it makes it to manage all the activities within a project. The menu layout seems unique in a good way and it makes updating tasks fast and easy. Also I really enjoyed how simple it is to build forms and reports that fully cover what the project needs. One of the biggest advantages is its documentation feature since it efficiently stores everything entered throughout the entire project.
Cons
I cannot point to anything negative. Its collaboration features, built-in communication channels and excellent documentation tools make the whole process hassle free and free of complications.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Dalus Rich
Hospital & Health Care, 101-500 employees
Less than a year
“Template issues hurt workflow significantly”
Pros
It works well for handling a few projects at the same time.
Cons
The biggest frustration was with the templates. When I used a project template, it would sometimes duplicate tasks two or three times or it would only bring in part of the template instead of all the tasks.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Ammar Ihsan Nasution
Education Management, 11-50 employees
Less than a year
“covers all we wanted”
Pros
Having everything in one project management app is a big plus. It covers a lot in a single place, from work tracking and performance monitoring to time tracking, project management and even social media management.
Cons
Its table/database view still looks a bit limited and could use more complete functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kaitlin Crom
Consumer Services, 1-10 employees
Free Trial
“Simple setup with quick adoption”
Pros
ClickUp is easy to use and it doesn't take any training to put it in place.
Cons
Once the free trial ends the cost climbs pretty fast. The free forever plan brings you in but it's very limited.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Paweł Michalski
E-Learning, 1-10 employees
Less than a year
“Versatile workspace for growing teams”
Pros
One thing that really stands out is how versatile ClickUp is. It comes with a broad set of features and can realistically replace several other tools a team might be using. For small and expanding teams, it offers a very effective way to organize tasks and visualize work clearly. The AI feature has also been especially helpful for my team when we need to quickly search for items.
Cons
The automation setup however is not very user friendly to start with. It also misses a few basic functions you would expect, such as being able to automatically create subtasks within a task when a trigger happens.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Aaliyah singletary
Business Supplies and Equipment, 1-10 employees
Free Trial
“Helpful for every information type”
Pros
Simple to work with and useful for handling all kinds of information.
Cons
It's okay overall though the day to day side of it and the way it functions could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Katelyn Sinclair
Marketing and Advertising, 1-10 employees
More than a year
“Custom views and collaboration shined”
Pros
The flexibility to customize views is fantastic. The search works really well too and being able to connect tasks and collaborate with people both inside and outside the team is a big plus.
Cons
There are so many features packed into it that I am sure I am not using even 20% of what's available. It's a very powerful platform and if you don't already know what to look for, it can be hard to figure out how to truly get the most from it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Brady Gallant
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“Task hub felt naturally approachable”
Pros
ClickUp was pretty quick to use thanks to the user friendly interface. It helps me keep track of both my personal to dos and broader organizational work without much hassle. I also appreciate how simple they make it to submit or upvote feature requests and follow along with the progress on those updates.
Cons
It still doesn't include everything I'd want especially around automations. I am also not a fan of how heavily the AI is being pushed across the platform since I don't find it useful and at times it just feels like it gets in the way.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Bryan Heckler
Marketing and Advertising, 11-50 employees
More than a year
“Workflow hub proved powerfully effective”
Pros
The tool makes it possible to build detailed processes and workflows and keep everything managed in one central place. It also gives both internal and external stakeholders visibility into where deliverables stand which helps everyone stay aligned.
Cons
There's a huge amount of customization and that can feel overwhelming when you're just getting started. If you begin setting things up without much experience, it's pretty likely you'll make organizational choices that seem fine at first but become a problem later as things grow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Dipak S
Information Technology and Services, 11-50 employees
Less than a year
“Flexible workspace with everything connected”
Pros
One thing that makes this stand out is how customizable and flexible it is. You can shape the workspace around the specific way your team operates and having goal tracking, task management and time tracking all built into one platform makes that really practical. It also keeps everything centralized thanks to smooth integrations with tools like Zoom, Google Drive and Slack. Another big plus is how well it scales, whether you're working with a small team or a much larger one. On top of that the mobile app is beautifully designed and does a great job of mirroring the desktop experience.
Cons
The huge feature set can feel like a lot at first especially for new users. It takes some time to really understand how to set up the workspace in the most effective way. Although the interface is powerful, it can sometimes feel cluttered and a few of the more advanced features are not always that easy to use. Every so often, there are slowdowns or loading delays that can interrupt your workflow. And while customer support usually responds quickly, they are not always as effective as they could be when it comes to resolving more complicated issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Fanne Mwambi
Publishing, 1-10 employees
More than a year
“Better tracking with stronger teamwork”
Pros
ClickUp has really helped us handle both time tracking and project management in one place. It's also improved collaboration across the team and helped increase our overall productivity.
Cons
I have not come across anything I genuinely dislike about it. For us, it's been the best option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samuel Breton
Utilities, 1-10 employees
Free Trial
“Clean interface for smaller teams”
Pros
The interface is simple and user friendly and it fits a small team really well.
Cons
The AI integration still doesn't feel fully ready for real use and definitely needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Madalina Iordache
Marketing and Advertising, 11-50 employees
Less than a year
“Versatile and highly customizable overall”
Pros
One of the best things about ClickUp is how customizable it is. You can shape it into almost anything you need it to be. Project management? Absolutely. CRM? No problem. Help desk? It can handle that too.
Cons
It does take some time to get used to. There's a bit of a learning curve so you need to spend some time understanding the features and figuring out how they work best for your needs.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Computer Games, 1-10 employees
Less than a year
“user friendly layout and organization”
Pros
The thing I enjoy most about it is how user friendly it is. The color-coded sections and clean, simple layout make everything easy to organize, scan through and review without any hassle.
Cons
it's difficult to point to much that I dislike especially since the free plan already includes so much. If anything, having even more new and exciting features would be a nice bonus.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
steven omondi
Education Management, 500+ employees
Less than a year
“Collaboration consistently just worked well”
Pros
It makes teamwork really easy and the interface is clear and simple to navigate.
Cons
The tool performs exactly as expected and I have not run into any major issues with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Karl Fukuda
Management Consulting, 51-100 employees
Less than a year
“Project control proved powerfully effective”
Pros
Keeping everything organized is completely different with this tool. It gives a ton of flexibility for task management, from customizing views and setting priorities to tracking progress in one place. The integrations and automations work well and save a lot of time. Whether you're working on your own or collaborating with a team, it makes the whole process feel efficient and well connected. I also love being able to break large, complicated projects into smaller, manageable tasks without losing the bigger picture. The interface is user friendly and the amount of customization available is impressive. I'd definitely recommend it to anyone trying to improve productivity.
Cons
I honestly have not run into anything I dislike about it so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9