Total 1755 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SJ

steve jobson

Hospital & Health Care, 11-50 employees

Less than 6 months

4.0
August 2024

feature packed and nicely versatile

Pros

It's incredibly versatile, comes with a ton of features and doesn't cost much for everything that's included.

Cons

The learning curve is massive seriously, it takes a lot of time to get comfortable with it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

MS

Meagan Smith

E-Learning, 1-10 employees

Less than a year

4.0
August 2024

top value for price

Pros

Coming from another project management tool, switching to ClickUp felt like a smart move. It offers a huge range of features that I genuinely use and really appreciate. I am on one of the paid plans and I was honestly surprised by how much is included for the price. Compared with what I was paying before for fewer tools and functionality this has been a much better value. I am really happy I decided to make the change.

Cons

Every now and then I still run into a few glitches although it's clear they're being worked on. I have actually noticed that those issues have been happening less often lately.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

MM

Mark Metal

Construction, 1-10 employees

Less than a year

5.0
August 2024

Worth upgrading to Pro version

Pros

It is pretty simple and the PRO version offers a better overall experience.

Cons

The part I liked the least is that the PRO version isn't free and requires payment.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MS

Marvin Schroder

Computer Software, 11-50 employees

Less than a year

4.0
August 2024

Product hub proved powerfully effective

Pros

ClickUp works as a complete all in one platform for product development. We rely on it for everything from setting and monitoring high level goals to managing individual projects and even our ticketing system lives there too. On top of that it comes with a good range of supporting tools like Docs, graphs and video recording for things like help or walkthrough videos.

Cons

I would say it can be unreliable. At times it's just generally slow and recurring loading problems pop up where I am unable to edit task descriptions because the field gets stuck in an endless loading loop. On the admin side the upselling is also frustrating as they are constantly pushing extras like AI, courses or the Business Plus plan which isn't even clearly listed on the pricing page, yet they still like to lock smaller features behind it. It's a similar story with user management as they happily talk about how simple it is to add a user mid-month but if you remove one, you're suddenly left with an open seat that you're encouraged to fill quickly since you're already paying for it. Situations like that, along with other examples, make the whole approach feel pretty money-driven and it leaves me worried they might start stripping away features only to repackage them behind another premium fee.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

9

AF

Abigail Freeman

Computer Software, 51-100 employees

Less than a year

5.0
August 2024

Clean GUI with approachable workflow

Pros

Right from the start the whole team agreed that the platform is very simple to use and didn't really require any learning curve. We also appreciate the interface and a few people on our team have even begun using it to manage their personal tasks as well.

Cons

One thing that does get a bit overwhelming is the number of emails sent for every status update. It may be something the account admin can adjust but as it is now, the volume feels excessive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0
August 2024

great customization options

Pros

There's a lot of flexibility in this software and it lets users customize their workspace to match the way they work and what they prefer.

Cons

At times the interface seems a bit crowded and overly busy which can make it harder to use and navigate comfortably.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

JD

Jessica Dolch

Civil Engineering, 51-100 employees

More than a year

5.0
July 2024

Flexible planning with great teamwork

Pros

The project planning tools are simple to work with and make it easy to organize tasks and keep track of progress. The team workspace is strong and has made collaboration across our team very manageable. Its flexibility and customization options allowed it to fit nicely into the way we already work. It has also helped us bring everything into one place which makes managing our work much easier.

Cons

Up to this point I have not run into any issues with it so I really don't have any cons to mention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EO

Eberechukwu Owuamanam

Non-Profit Organization Management, 101-500 employees

Less than a year

5.0
July 2024

Feature powerhouse covered everything needed

Pros

Having such a wide set of features in one platform has been really valuable. BIM, live chat and PPM are the tools I rely on most and I use them every day at my workstation.

Cons

I hardly ever run into problems when using it to manage tasks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AM

Amanda Miller

Publishing, 11-50 employees

More than a year

5.0
July 2024

Task juggling with team alignment

Pros

Handling lots of tasks across multiple projects is much more manageable with ClickUp. It helps the team communicate well and stay focused on what needs to get done.

Cons

Since we use it for recurring monthly projects, duplicating tasks isn't always easy and can take extra time to get everything set up and ready for the team each month.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

SA

Sara Amer

Food & Beverages, 500+ employees

More than a year

5.0
July 2024

Unified workflows with live dashboards

Pros

ClickUp has been a favorite because it makes building to do lists and assigning timelines very easy. It really strengthens the way our team stays organized by bringing everyone into one shared workflow which keeps goals aligned and helps us stay focused on finishing tasks on schedule. Updating progress is simple and I can send alerts or questions to coworkers without leaving the same page. Another big plus is that every detail and input gets documented there so the project page turns into a reliable reference point for the whole team to follow up accurately and move pending work forward. The dashboards are also excellent since they can be tailored to each project's needs and I appreciate that they refresh automatically with the latest changes so they're always ready to review.

Cons

After the many updates and newer versions, there are barely any downsides left and collaborating with the rest of the team has become both more effective and more enjoyable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

SM

sabrina mariano

Marketing and Advertising, 1-10 employees

Free Trial

5.0
July 2024

Task management became more productive

Pros

It helps boost productivity and makes the tasks that need to be done much more efficient to handle.

Cons

The price is a drawback although paying for it ends up being necessary to get a better overall experience.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

TVW

Tim Van Woeart

Higher Education, 500+ employees

More than a year

5.0
July 2024

Workspace proved fantastic for collaboration

Pros

ClickUp gives our team an excellent digital workspace where we can stay aligned and collaborate closely on projects. The automation workflows save us a lot of time by handling repetitive daily tasks. Its visual project boards give us a clear view of ongoing work which makes tracking progress and performance much more manageable. On top of that the analytics tools are powerful and make it simple to create useful project reports.

Cons

It has delivered everything we've needed from it so at this point I really don't have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HI

Heather Isaac

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
July 2024

Scrum project hub proved powerful

Pros

It covers a wide range of project and task management needs. At our company it's the platform we rely on to run Scrum across all of our client projects.

Cons

My only challenge with it is the dashboard feature. I want a clear, easy-to-read view of the tasks assigned to me and I still have not figured out how to set that up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DA

Dragos Anania

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0
July 2024

Project organization proved powerfully effective

Pros

Handling large projects with a lot of team members is where this software really shines. It's an excellent way to keep everything organized, with plenty of useful features for sharing work, assigning tasks to teammates, setting deadlines and tracking hours as well as overall progress.

Cons

If you're using it for the first time, it can feel a bit overwhelming at the beginning.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PB

Patrick Blake

Building Materials, 51-100 employees

More than a year

4.0
July 2024

Sprint planning stayed scrum-friendly enough

Pros

It works well for managing projects in a Scrum setup and helps keep the team focused on sprint-based work.

Cons

The challenge is getting users to actually follow the structure and workflow I put in place.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

GH

Grant Huhn

Real Estate, 1-10 employees

Less than a year

5.0
July 2024

Powerful tool for business tasks

Pros

Unlike a lot of digital tools that never feel as practical as paper-based methods this one has actually been very useful for me. It's powerful, usable and genuinely helps with staying organized. A few friends had been recommending it for a while and told me how they rely on it to run their small businesses which is what convinced me to start using it too.

Cons

Its interface along with the number of features included can feel a bit overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

DS

Damon Soul

Design, 1-10 employees

Less than a year

5.0
July 2024

Task management received productive boost

Pros

ClickUp has been a really useful online tool for handling my day to day tasks and overall project management. Being able to add custom fields and link projects directly to tasks has made my workflow much clearer and easier to follow. It's definitely helped me stay more organized and get more done.

Cons

A downside is that some templates feel a bit too heavy out of the box and they can take a fair amount of tweaking before they match the way you want to work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Amiya Sutradhar

Information Technology and Services, 1-10 employees

Less than a year

5.0
July 2024

Collaboration kept us advancing steadily

Pros

Using it it not a hassle and it makes working together with the rest of the team really convenient.

Cons

At times locating pages or searching for specific items can be a bit confusing and there are also some limitations when it comes to prefix use cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EC

Edgar Calderon

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
July 2024

Huge time-saver for agencies overall

Pros

ClickUp turned out to be incredibly useful for my agency and helped me save a lot of time. It's definitely something worth trying out.

Cons

The only part I wasn't happy with was the price.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

DB

Dave Byrne

Information Technology and Services, 1-10 employees

Less than a year

5.0
July 2024

Agile-friendly and packed with features

Pros

Coming from an Agile environment and having used plenty of other methodologies before, ClickUp genuinely stood out to us. It brings together the strongest parts of those different approaches and wraps them in a best-in-class interface which makes the product incredibly practical and valuable to use.

Cons

A few things still feel missing though. The LINE UP feature isn't available in the mobile app which would be helpful. It would also be much better if lists and tasks could be shared across workspaces so we wouldn't need to keep jumping into a client's workspace and then back again. Dashboard progress reporting could go further too, I mean something like showing how many tasks were completed this week, broken down by workspace, space or list, would be both compelling and motivating for the team. Also, the explanation of how user licensing works should be clearer from the beginning since we nearly ended up with a surprisingly large charge for people who weren't actually full users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8