Charleotte Wekesa
Information Technology and Services, 500+ employees
Less than a year
“Tracking projects and support are excellent”
Pros
Keeping up with follow-ups and monitoring the progress of our active projects is very easy with this tool. The pricing is also very budget-friendly which makes it even better. On top of that the customer support is on another level compared to any other project management platform we've used. Getting everything set up and started was also quick and simple.
Cons
It has honestly been the best tool for managing all of our projects.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Solomon Mwendwa
Information Technology and Services, 500+ employees
More than a year
“Controls projects quickly and efficiently”
Pros
Handling multiple projects in a short time has become much more manageable with this software. The interface is very user friendly and simple to navigate. Whenever we need support, the customer service team is always available to help. It's also very convenient to search for any of our files in ClickUp.
Cons
We really don't have any reason to dislike the software as it has been a very good tool for us.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rakesk Sanjay
Marketing and Advertising, 11-50 employees
Less than a year
“Workflow and collaboration is smooth now”
Pros
Working with this platform has been very user friendly, whether it's handling tasks, managing project workflows or organizing schedules in a productive way. It also helps teams collaborate without trouble and share important marketing content efficiently and the version control features work perfectly.
Cons
There's honestly nothing I dislike about this platform and the features perform really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lucien Hopkinson
Information Technology and Services, 101-500 employees
More than a year
“very capable tool”
Pros
ClickUp offers a remarkable range of features that very few project management platforms can compete with. It brings so much into one place that we no longer have to rely on separate tools for different needs. The team behind it is clearly top-tier when it comes to rolling out new functionality and that really shows.
Cons
The downside is that it can be pretty buggy at times and I often have to refresh the page just to see updates I already made which gets frustrating. That seems to be the trade-off of a company moving fast and constantly releasing new features as it's both a strength and a weakness.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Jessica Dotson
Leisure, Travel & Tourism, 11-50 employees
More than a year
“Loaded with helpful task management tools”
Pros
There are tons of features available and assigning tasks to individual POCs or even groups of POCs is very convenient since they get notified right away. It's also nice that you can start using it for free and upgrade to a paid plan later if needed.
Cons
Customer support could definitely be better especially when it comes to helping users with day to day use of the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
meena prabhakar
Education Management, 11-50 employees
Less than a year
“Task tracking finally works the right way”
Pros
Keeping up with tasks has been one of the best parts of using it. It makes tracking work and managing task due dates really simple so it's easy to stay organized and not miss deadlines.
Cons
Since I am still new to the platform, I am in the process of learning how everything works but up to this point everything has been going well.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Kevin Medri
Information Technology and Services, 1-10 employees
Less than 6 months
“Great all in one setup for projects”
Pros
The tool is reliable and user friendly and it already includes all the tools I need to manage and complete multiple projects effectively.
Cons
I have not run into any downsides yet. It's still early but everything has been working really well so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kadir Ozgun
Airlines/Aviation, 1-10 employees
Less than a year
“Strong task tracking for any team”
Pros
Keeping track of tasks and creating new ones is very easy. Managing the team and monitoring effort is also more convenient than with other competing tools.
Cons
One limitation for us is that it doesn't allow creating a subtask under another subtask which we need. On top of that data exports fail from time to time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Outsourcing/Offshoring, 11-50 employees
Less than a year
“Lots of features worth checking out”
Pros
There's a wide range of features packed into it and it offers a lot once you have enough time to dig around and explore everything.
Cons
The downside is that it's not very user friendly especially for people who aren't particularly tech-savvy.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
John Epok Pascual
Telecommunications, 101-500 employees
More than a year
“Strong tools for tracking every project”
Pros
I noticed there's a huge range of features available which makes it possible to get a full picture of projects and stay on top of what needs to be done each day compared with upcoming deadlines. Tasks can be assigned to individual POCs or entire groups and the right people get notified right away. It also helps track project duration by totaling the recorded start and end times.
Cons
If you're using it for the first time, the sheer number of features can feel a bit overwhelming so it takes a few hours to get familiar with everything it offers.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Alex Njoroge
Construction, 101-500 employees
More than a year
“An all in one win for team workflows”
Pros
Beyond automating project management and task management, it also includes instant messaging and chat which makes collaboration much more convenient.
Cons
there's not really anything to complain about. It covers everything I need and does it without adding any unnecessary complications.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Onur PULASLI
Information Technology and Services, 1-10 employees
Less than a year
“Flexible plan that starts for free”
Pros
Getting started with the free version is a big plus and as you learn more about the platform, you can move to a paid plan later. That setup gives you time to get used to the application and adapt to how it works at your own pace.
Cons
Customer support could be more responsive and do a better job helping users with everyday usage issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Augustine John
Business Supplies and Equipment, 51-100 employees
Less than a year
“Boosts teamwork across the whole board”
Pros
Their all in one productivity platform really helps teams come together to brainstorm and share ideas in one place.
Cons
None at the moment. I am really enjoying all of the services they provide.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Caleb Ogonyo
Education Management, 101-500 employees
Less than a year
“A true powerhouse for team collaboration”
Pros
Having everything in one place for workflow and team management is a big plus and it really helps the team collaborate better.
Cons
At times the platform can feel overwhelming and getting started may be challenging for new users.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Brittany Moran
Hospital & Health Care, 51-100 employees
More than a year
“Strong features for managing projects well”
Pros
It's become one of those tools I enjoy so much that I even started using it outside of work in my personal life. The task and project management capabilities are excellent and it really feels like there's almost no limit to what you can set up and manage with it.
Cons
Getting started can feel a bit complex and overwhelming especially for new users. The system would definitely be better if it were a little more user friendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Oliver Snyder
Education Management, 101-500 employees
Less than a year
“All your workflows live in one place”
Pros
One thing that really works well is how it integrates with other third-party apps, letting us keep all our workflows in a single place and cut down on repetitive tasks. Being able to assign tasks and monitor progress in real time has also removed a lot of the delays we used to deal with in project execution.
Cons
The lack of offline capability can be a drawback for users who work in places with weak or unreliable internet access.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Advik Gupa
Education Management, 1-10 employees
Less than a year
“Clean design makes navigation feel effortless”
Pros
The overall app has a clean, simple look and with the new 3.2 update it's very easy to get around. There are plenty of tutorials available too and overall it's an excellent piece of software.
Cons
nothing comes to mind. It's been that good for me and I wouldn't want any changes either.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ziva Rosen
Retail, 500+ employees
More than a year
“collaboration finally done correctly”
Pros
Having one shared workspace for the team has made a big difference in how we handle every stage of our sales projects. It gives us a collaborative platform where everyone can work together more effectively and communication stays clear and consistent across the team. The organization tools are excellent for planning tasks and keeping our work structured in a way that boosts productivity. I also really appreciate being able to keep all the important project details in one place since it makes access much simpler for everyone involved.
Cons
Using it has been an excellent experience overall and I honestly have not run into anything that feels missing. There really hasn't been anything to dislike about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Asnath Gateri
Information Technology and Services, 101-500 employees
More than a year
“Task management plus team chat works”
Pros
Managing tasks and projects with this has been incredibly simple and having instant messaging and chat built in makes collaboration even better.
Cons
It has worked perfectly across everything I handle, from PPM to team collaboration.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Momen Eldyrani
Philanthropy, 51-100 employees
Less than a year
“Strong features with plenty of flexibility”
Pros
ClickUp really shines because of how much you can do with it. The sheer range of features and functionality it offers is honestly one of its best qualities.
Cons
At the same time having so many different options and tools available can feel a bit overwhelming at first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10