ClickUp Reviews
Total 2467 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer & Network Security, 11-50 employees
More than a year
“Great software”
Pros
Its graphical presentation of information is commendable.
Cons
Integration with accounting software like Sage is deemed necessary.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
Less than 6 months
“Used for Projects, amazing experience”
Pros
Fast and convenient management, easy to start from scratch.
Cons
Teaching others to use the app may be time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer & Network Security, 1-10 employees
“Good for the basics but updates and performance are not to par”
Pros
Easy to use, with significant improvement in version 6.0 which allows non-tech users to quickly adapt.
Cons
Limitations in mass data importing, a buggy UI, unpredictable updates and better performance in other tools are mentioned.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Accounting, 51-100 employees
More than a year
“ClickUp - The gem of Massive Individual and Team Productivity”
Pros
ClickUp transformed the challenge of managing tasks and overdues into an organized and swift process, making workdays enjoyable.
Cons
Overcoming issues with ClickUp is facilitated by online information and responsive technical support.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 500+ employees
More than a year
“Search really kills this app”
Pros
Particularly effective for agile workflows and project management.
Cons
The search functionality is criticized as one of the worst in enterprise-level applications and even a slight improvement could significantly boost user satisfaction.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 500+ employees
More than a year
“Good tool to help track issues”
Pros
A helpful tool for tracking issues and monitoring project status.
Cons
No specific negatives are mentioned and the tool is generally perceived positively.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 51-100 employees
More than a year
“Accesibile platform form technical tasks”
Pros
The user interface is simple and clear making logging in and navigation easy.
Cons
The platform is praised for its absence of bugs ensuring a smooth user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Computer & Network Security, 51-100 employees
More than a year
“Good product”
Pros
With over five years of usage it remains easy to use and track tasks without encountering issues.
Cons
Challenges are reported in tracking closed tickets from old projects leading to potential evidence gaps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Human Resources, 11-50 employees
More than a year
“Review”
Pros
It facilitates ease of use and seamless collaboration.
Cons
Users report not receiving notifications for upcoming tasks affecting timely task management.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 51-100 employees
More than a year
“Good Project Management Tool”
Pros
The sprint feature stands out allowing the setup of task lists for sprints and providing a calendar view.
Cons
The software is considered slightly challenging for non-tech-savvy individuals causing confusion in some clients.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Insurance, 101-500 employees
More than a year
“Good ITSM Product”
Pros
Effective in keeping track of various project tickets and tasks organized based on team selection and epics.
Cons
An improvement suggestion involves adding notifications to select Epic and Team while creating tickets to avoid oversights.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Powerful project management collaboration tool”
Pros
Simplifies project management for agile development.
Cons
Occasional slowness is acknowledged potentially attributable to server issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Logistics and Supply Chain, 500+ employees
Less than 6 months
“Great for Project Management”
Pros
An easy-to-use platform for task generation assignment and tracking.
Cons
Suggestions for improvement are made in the task backlog features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Computer Software, 51-100 employees
Less than a year
“Easy to use task manager”
Pros
The clean and user-friendly platform is used for all IT requests serving as an excellent task management tool.
Cons
Calls for modernization are made to enhance the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Non-Profit Organization Management, 101-500 employees
More than a year
“It works fine good place to report bugs and track progress on them”
Pros
A dedicated space for reporting bugs and the functionality to add people to the thread and update status are notable features.
Cons
The complexity of higher-capacity usage is acknowledged but not explicitly detailed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“Easy to use”
Pros
Easy bug creation assignment and tracking along with features like adding attachments watchers and commenting contribute to a comprehensive tool.
Cons
Suggestions for improvement in the Zephyr (test tracking tool) squad are made highlighting challenges in creating a requirement mapping matrix.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“very good for organizing projects”
Pros
A flexible project management solution suitable for all types of companies.
Cons
The software is perceived as perfect in the services it offers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
More than a year
“Ticketing project tracking and time management”
Pros
Delivers a comprehensive set of features that cater to diverse needs and exhibits remarkable versatility. Additionally it boasts the capability to seamlessly integrate with various tools and systems enhancing its adaptability and contributing to a robust project management experience for businesses of all sizes.
Cons
Setup challenges are reported for dashboards indicating a desire for more plug-and-play functionality.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Civil Engineering, 101-500 employees
Less than a year
“Great instrument for keeping track of projects and tasks”
Pros
Provides a simple overview easy usability and an efficient workflow.
Cons
Potential messiness in case of incorrect setup is warned against.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Arts and Crafts, 11-50 employees
Less than 6 months
“My Target of Products perspective.”
Pros
Its user-friendly nature not only aids in personal skill advancement tasks but also ensures ease of use.
Cons
All features are praised for their effectiveness in management research and reporting.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10