Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Amanda

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“I have a love hate relationship with ClickUp”

Pros

Let me start by saying I'm a huge fan of ClickUp. However, there are times when the software can be frustrating due to its unlimited customization options, which can make things easily lost or buried. Nevertheless, it remains an effective tool for managing teams, communicating deadlines, and handling initiatives. I genuinely prefer it over alternatives like Trello and Asana. My favorite feature is the Table view, which, combined with custom fields and automations, simplifies the management of large-scale content projects.

Cons

To receive a comment or chat message, a screen refresh is required. It doesn't update in real time like Slack does.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

J
Jarrod

Construction, 11-50 employees

3.0

“Overfeatured”

Pros

ClickUp has exceeded my expectations for a task/project management system. It covers almost everything I could imagine, allowing teams to collaborate effortlessly and visually track task assignments.

Cons

It felt clunky and overly feature-rich. It offered far more than we needed, and there was no convenient way to disable or choose specific features to subscribe to. Additionally, there was no support for using an Apple pencil for drawing. Since we frequently use Apple pencils for sketching and writing, the app's lack of native support was disappointing.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

10

Functionality

10

J
Jaime

Architecture & Planning, 1-10 employees

4.0

“Intuitive”

Pros

Using this software feels natural and effortless.

Cons

It bears resemblance to Monday, but it possesses its own unique charm. We're still considering using it for our contractors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E
Emelda

IT, 500+ employees

Less than a year

5.0

“Project Management Simplified”

Pros

It's intuitive and doesn't require much learning effort.

Cons

The UI can feel overwhelming when you're new to using it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

L
Lucas

Social Media, 1-10 employees

More than a year

5.0

“Simple to learn, powerful for task management”

Pros

Boost productivity and manage complex projects effortlessly with ClickUp's basic features, with potential for further exploration of additional functionalities.

Cons

Not a drawback per se, but considering the multitude of features available, the software could benefit from tutorials explaining how to use them, making it more user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anastacia

Marketing, 11-50 employees

Less than a year

5.0

“ClickUp Works!”

Pros

I appreciate the plethora of solutions this tool offers for my company's needs, from employee time tracking to task management and project communication. It empowers everyone, from upper management to entry-level staff, to take responsibility for our workflow and client success. ClickUp offers so many features that it's easy to feel overwhelmed, but knowing it can handle anything once it's set up correctly brings peace of mind.

Cons

If you utilize numerous features and boards like our company, it can be easy to get lost. That's why we assigned specific individuals to manage each department or area of service within the ClickUp management system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

J
Jeff

Professional Training & Coaching, 101-500 employees

Less than a year

4.0

“Click Up helps us move fast and serve with quality!”

Pros

It's user-friendly, intuitive, and ideal for large teams and complex projects.

Cons

My main frustration with ClickUp is its occasional slowness. If they could improve its speed, it would be much better!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Muhammad

Retail, 500+ employees

Less than 6 months

5.0

“Life is easy”

Pros

ClickUp simplifies project management by consolidating everything into one place.

Cons

Having multiple features in one place makes professional life easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jaden

Marketing, 1-10 employees

Less than a year

4.0

“8/10 Extensive Features, All In One Project Management Tool, But Small Improvements Needed”

Pros

ClickUp surpasses any task manager I've used before. Having used Asana, Todoist, and Trello in the past, I can confidently say that ClickUp combines the best features of these apps into one. It's incredibly robust and likely offers features you didn't even realize you needed, such as time tracking, priority settings, status updates, dashboards, filters, various views, document management, linked tasks, and more.

Cons

Due to its extensive feature set, ClickUp can take some time to get accustomed to. It took me 2-3 hours of watching videos and exploring the software to feel comfortable, but the time invested was worth it in terms of the software's time-saving capabilities. Additionally, there are a few minor bugs that can be annoying, but they are not deal-breakers. I'm confident the development team will address these issues soon, as they seem quite active. The two bugs that caused inconvenience were as follows: a) dashboard issues, where new information wouldn't always load or a block would temporarily break; b) slow performance, especially in the PC app compared to the web app. As a side note, adding the web app to your desktop creates a faster version of the PC app.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

S
Sheilla

Design, 1-10 employees

Less than a year

5.0

“Finally a more visual task/flow manager”

Pros

As a designer, I appreciate ClickUp's visual aspect. The ability to set thumbnail images per project and share flows easily with clients is invaluable. The feature set, including adding notes and links, is fantastic for personal and shared use.

Cons

What I find least appealing about this software is that my preferred view never saves, despite selecting it. I prefer the Board view, but every time I access the page, it defaults to a List view. I constantly have to switch it back and forth. Additionally, I wish there was a way to update task progress directly from the Board view instead of having to click on each task individually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrina

Biotechnology, 51-100 employees

Less than a year

5.0

“Easy to use”

Pros

Easy to use with a clean and visually appealing interface, and task management via tables works seamlessly.

Cons

The mobile app could benefit from some updates, but it appears to be improving regularly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nikki

Education, 51-100 employees

More than a year

1.0

“Clickup no thakn you!”

Pros

Initially, I was impressed by the app's layout and customization options. The aesthetic appeal was also a plus.

Cons

I found it extremely challenging to use. Although I'm very tech-savvy, my team members are not as comfortable with apps. I personally found it impossible to use, and the same sentiment was shared by my co-workers.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

3

Functionality

1

N
Nazim

IT, 1-10 employees

Less than 6 months

5.0

“Clickup is really nice project management tool”

Pros

ClickUp is a fantastic and efficient project management tool with engaging features. The notification system stands out as a favorite.

Cons

There's absolutely nothing to dislike here. They're doing a pretty good job.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L
luis

Design, 1-10 employees

3.0

“Click yes”

Pros

As a freelancer, it helps me stay connected with my project collaborators and ensures smooth communication.

Cons

Some of my team members with Android phones find it a bit complex.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

P
Pushkar

Consumer Goods, 500+ employees

More than a year

5.0

“A spectacular and bodacious project management tool.”

Pros

Planning and managing my daily tasks and projects in one central location with ClickUp is simple. It facilitates meeting deadlines and tracking work progress effortlessly. ClickUp boasts a clean, intuitive, flexible, and user-friendly interface that simplifies navigation of all its features and functions.

Cons

So far, so good! ClickUp does an incredibly marvelous job, and I can't find any flaws to point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Raj

IT, 51-100 employees

More than a year

5.0

“easy for task manager and project management”

Pros

It's a real-time software that works across various operating systems and web platforms with consistent UI/UX.

Cons

Time tracking can be challenging for users; it lacks flexibility.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

V
Valerie

Writing and Editing, 1-10 employees

More than a year

5.0

“I can't run my editing & writing business without it”

Pros

It truly consolidates everything into one app, and the customer service is exceptional.

Cons

Setting it up can be time-consuming. The various levels of views might be confusing initially.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T
Trish

Professional Training & Coaching, 1-10 employees

More than a year

4.0

“Highly recommended project management app! :)”

Pros

The interface is user-friendly, the pricing is affordable, and it boasts great functionalities like boards and mind maps, along with a friendly customer support team.

Cons

Occasionally, there are minor glitches. For instance, in the phone app, the text cursor in task comments often jumps back to the beginning of the text repeatedly. I attempted to convey this issue to the ClickUp team, but they didn't fully grasp my concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kevin

Marketing, 11-50 employees

Less than a year

3.0

“I was happy with ClickUp, until I furious.”

Pros

Impressive Integromat and Zapier connectors, along with the ability to make List View public for client reporting needs. The option to create and embed data in a ClickUp Doc allows for organized reporting accessible through a simple link.

Cons

I'm not necessarily seeking groundbreaking new features; I simply wish ClickUp would address existing issues and provide added benefits for enterprise-level customers like myself. The white-label feature is ineffective since it still displays the ClickUp loading icon. Using the software with any level of automation, whether with their tools or through Zapier/Integromat, is unreliable. Their support is unhelpful unless the issue is exceedingly simple to resolve.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4

C
Cole

E-Learning, 11-50 employees

Less than 6 months

5.0

“Best company ever!”

Pros

The service's professionalism and ease of use are impressive.

Cons

Initially, it was a bit perplexing, but the tutorials were helpful!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10