Total 2467 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“I have a love hate relationship with ClickUp”
Pros
Let me start by saying I'm a huge fan of ClickUp. However, there are times when the software can be frustrating due to its unlimited customization options, which can make things easily lost or buried. Nevertheless, it remains an effective tool for managing teams, communicating deadlines, and handling initiatives. I genuinely prefer it over alternatives like Trello and Asana. My favorite feature is the Table view, which, combined with custom fields and automations, simplifies the management of large-scale content projects.
Cons
To receive a comment or chat message, a screen refresh is required. It doesn't update in real time like Slack does.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Construction, 11-50 employees
“Overfeatured”
Pros
ClickUp has exceeded my expectations for a task/project management system. It covers almost everything I could imagine, allowing teams to collaborate effortlessly and visually track task assignments.
Cons
It felt clunky and overly feature-rich. It offered far more than we needed, and there was no convenient way to disable or choose specific features to subscribe to. Additionally, there was no support for using an Apple pencil for drawing. Since we frequently use Apple pencils for sketching and writing, the app's lack of native support was disappointing.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
“Intuitive”
Pros
Using this software feels natural and effortless.
Cons
It bears resemblance to Monday, but it possesses its own unique charm. We're still considering using it for our contractors.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
IT, 500+ employees
Less than a year
“Project Management Simplified”
Pros
It's intuitive and doesn't require much learning effort.
Cons
The UI can feel overwhelming when you're new to using it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Social Media, 1-10 employees
More than a year
“Simple to learn, powerful for task management”
Pros
Boost productivity and manage complex projects effortlessly with ClickUp's basic features, with potential for further exploration of additional functionalities.
Cons
Not a drawback per se, but considering the multitude of features available, the software could benefit from tutorials explaining how to use them, making it more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing, 11-50 employees
Less than a year
“ClickUp Works!”
Pros
I appreciate the plethora of solutions this tool offers for my company's needs, from employee time tracking to task management and project communication. It empowers everyone, from upper management to entry-level staff, to take responsibility for our workflow and client success. ClickUp offers so many features that it's easy to feel overwhelmed, but knowing it can handle anything once it's set up correctly brings peace of mind.
Cons
If you utilize numerous features and boards like our company, it can be easy to get lost. That's why we assigned specific individuals to manage each department or area of service within the ClickUp management system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Professional Training & Coaching, 101-500 employees
Less than a year
“Click Up helps us move fast and serve with quality!”
Pros
It's user-friendly, intuitive, and ideal for large teams and complex projects.
Cons
My main frustration with ClickUp is its occasional slowness. If they could improve its speed, it would be much better!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
Less than 6 months
“Life is easy”
Pros
ClickUp simplifies project management by consolidating everything into one place.
Cons
Having multiple features in one place makes professional life easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing, 1-10 employees
Less than a year
“8/10 Extensive Features, All In One Project Management Tool, But Small Improvements Needed”
Pros
ClickUp surpasses any task manager I've used before. Having used Asana, Todoist, and Trello in the past, I can confidently say that ClickUp combines the best features of these apps into one. It's incredibly robust and likely offers features you didn't even realize you needed, such as time tracking, priority settings, status updates, dashboards, filters, various views, document management, linked tasks, and more.
Cons
Due to its extensive feature set, ClickUp can take some time to get accustomed to. It took me 2-3 hours of watching videos and exploring the software to feel comfortable, but the time invested was worth it in terms of the software's time-saving capabilities. Additionally, there are a few minor bugs that can be annoying, but they are not deal-breakers. I'm confident the development team will address these issues soon, as they seem quite active. The two bugs that caused inconvenience were as follows: a) dashboard issues, where new information wouldn't always load or a block would temporarily break; b) slow performance, especially in the PC app compared to the web app. As a side note, adding the web app to your desktop creates a faster version of the PC app.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Design, 1-10 employees
Less than a year
“Finally a more visual task/flow manager”
Pros
As a designer, I appreciate ClickUp's visual aspect. The ability to set thumbnail images per project and share flows easily with clients is invaluable. The feature set, including adding notes and links, is fantastic for personal and shared use.
Cons
What I find least appealing about this software is that my preferred view never saves, despite selecting it. I prefer the Board view, but every time I access the page, it defaults to a List view. I constantly have to switch it back and forth. Additionally, I wish there was a way to update task progress directly from the Board view instead of having to click on each task individually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Biotechnology, 51-100 employees
Less than a year
“Easy to use”
Pros
Easy to use with a clean and visually appealing interface, and task management via tables works seamlessly.
Cons
The mobile app could benefit from some updates, but it appears to be improving regularly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education, 51-100 employees
More than a year
“Clickup no thakn you!”
Pros
Initially, I was impressed by the app's layout and customization options. The aesthetic appeal was also a plus.
Cons
I found it extremely challenging to use. Although I'm very tech-savvy, my team members are not as comfortable with apps. I personally found it impossible to use, and the same sentiment was shared by my co-workers.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
3
Functionality
1
IT, 1-10 employees
Less than 6 months
“Clickup is really nice project management tool”
Pros
ClickUp is a fantastic and efficient project management tool with engaging features. The notification system stands out as a favorite.
Cons
There's absolutely nothing to dislike here. They're doing a pretty good job.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Design, 1-10 employees
“Click yes”
Pros
As a freelancer, it helps me stay connected with my project collaborators and ensures smooth communication.
Cons
Some of my team members with Android phones find it a bit complex.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Consumer Goods, 500+ employees
More than a year
“A spectacular and bodacious project management tool.”
Pros
Planning and managing my daily tasks and projects in one central location with ClickUp is simple. It facilitates meeting deadlines and tracking work progress effortlessly. ClickUp boasts a clean, intuitive, flexible, and user-friendly interface that simplifies navigation of all its features and functions.
Cons
So far, so good! ClickUp does an incredibly marvelous job, and I can't find any flaws to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IT, 51-100 employees
More than a year
“easy for task manager and project management”
Pros
It's a real-time software that works across various operating systems and web platforms with consistent UI/UX.
Cons
Time tracking can be challenging for users; it lacks flexibility.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“I can't run my editing & writing business without it”
Pros
It truly consolidates everything into one app, and the customer service is exceptional.
Cons
Setting it up can be time-consuming. The various levels of views might be confusing initially.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Professional Training & Coaching, 1-10 employees
More than a year
“Highly recommended project management app! :)”
Pros
The interface is user-friendly, the pricing is affordable, and it boasts great functionalities like boards and mind maps, along with a friendly customer support team.
Cons
Occasionally, there are minor glitches. For instance, in the phone app, the text cursor in task comments often jumps back to the beginning of the text repeatedly. I attempted to convey this issue to the ClickUp team, but they didn't fully grasp my concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing, 11-50 employees
Less than a year
“I was happy with ClickUp, until I furious.”
Pros
Impressive Integromat and Zapier connectors, along with the ability to make List View public for client reporting needs. The option to create and embed data in a ClickUp Doc allows for organized reporting accessible through a simple link.
Cons
I'm not necessarily seeking groundbreaking new features; I simply wish ClickUp would address existing issues and provide added benefits for enterprise-level customers like myself. The white-label feature is ineffective since it still displays the ClickUp loading icon. Using the software with any level of automation, whether with their tools or through Zapier/Integromat, is unreliable. Their support is unhelpful unless the issue is exceedingly simple to resolve.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
E-Learning, 11-50 employees
Less than 6 months
“Best company ever!”
Pros
The service's professionalism and ease of use are impressive.
Cons
Initially, it was a bit perplexing, but the tutorials were helpful!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10