Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S
shivaling

IT, 500+ employees

Less than 6 months

5.0

“Clickup - The Click to Time track software”

Pros

I particularly appreciate the fine-grained time-tracking feature, which can be divided into sprints for accurate project monitoring.

Cons

The dashboards are not very user-friendly, and that's my least favorite aspect.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Aaron

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0

“Great for Tasks, but not for communications”

Pros

The multi-tiered task management in ClickUp is fantastic. The built-in Docs feature is especially useful for taking notes and tagging specific tasks, which we utilize during staff meetings.

Cons

I had high hopes that the Chat view could serve as a Slack alternative, but the views feel too isolated and difficult to navigate. If accessing the chat view is not as easy as sending a text, people won't think to use it. Furthermore, it's a bit slow to load on desktop, mobile, and in-browser.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B
Brianna

IT, 1-10 employees

More than a year

3.0

“A Good, Free Project Management Platform--But Not for Our Team”

Pros

The free version of ClickUp is fantastic for any team starting out with online project management. Its features and layout will suit many teams. Among the various project management tools available, each has its strengths and a unique user interface and experience to consider. I believe that within a month of using ClickUp, you'll know if it's the right fit for you.

Cons

Unfortunately, ClickUp wasn't the ideal project management tool for our team. With multiple elements, people, and projects, we require a PM platform that is extremely simple, intuitive, and clean. The ClickUp dashboard didn't provide the clear organization and overview features we needed.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

6

L
Lauren

Marketing, 51-100 employees

Less than 6 months

4.0

“ClickUp is great to use for project management”

Pros

There's a multitude of options available within each task, including the ability to add checklists.

Cons

It's a little challenging to grasp initially, but with practice, you'll get the hang of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Annet

Medical Practice, 51-100 employees

Less than a year

5.0

“Ultimate projeduct tool”

Pros

It's incredibly easy to use, efficient, and budget-friendly.

Cons

Honestly, I haven't encountered any problems with ClickUp so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sukesha

Primary/Secondary Education, 11-50 employees

More than a year

4.0

“ClickUp for Task allottment”

Pros

ClickUp made it easy to find tasks for the day and track work progress.

Cons

The app interface could be made more user-friendly; it was somewhat confusing to grasp initially.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
David

IT, 1-10 employees

More than a year

5.0

“Complex but complete suite for all needs”

Pros

Their user experience (UX) and interface (UI) are solid, offering abundant options and full customization to suit any workflow.

Cons

It's quite extensive, leading to a steep learning curve. While it can handle simple tasks, its true potential lies in crafting custom workflows, which can take some time to master despite the intuitive UX and UI.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

E
Edwin

Nonprofits, 1-10 employees

Less than a year

4.0

“The beauty of Clickup”

Pros

What I appreciate most about ClickUp are its features, including project management, remote work, and agile development.

Cons

What I like least about ClickUp is its slight sluggishness and the overwhelming number of features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS
Shelly Saxena

Insurance, 51-100 employees

Less than a year

4.0

“Strong control over tasks and workflows”

Pros

ClickUp has been an excellent project management tool for handling tasks and workflows. It lets you build your own workflow and keeps everything organized so it's always clear what needs to get done and when. Having that level of structure makes it much easier to stay on top of work.

Cons

Being able to create and manage my task lists in it is very convenient but the platform can take some time to load because of the large number of task lists and folders. That delay gets pretty frustrating since you're stuck waiting before you can continue working.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Computer Software, 11-50 employees

Less than 6 months

4.0

“Task tracking is very easy now”

Pros

Keeping track of assigned events is much simpler with this which makes project management a lot more manageable. The interface is user friendly and being able to add descriptions and extra details to tasks makes it a more dependable tool for organizing project work.

Cons

At times it can feel a bit complex because there are so many customization options available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

9

RJ
Ricardo Junior

Design, 1-10 employees

Less than a year

5.0

“A versatile hub for absolutely everything”

Pros

It works as a true multitasking tool for me since I can connect and use different platforms in one place, including Discord, Gmail and even spreadsheets.

Cons

Free tools are often disappointing but in this case I really have nothing to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JP
Jessica Poon

Market Research, 51-100 employees

Less than a year

4.0

“Packed with features and very versatile”

Pros

The tool comes with a lot of functionality and really covers just about every need.

Cons

At times it seems overloaded with features and some capabilities that are standard in other tools still seem underdeveloped.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

10

SM
Sam Mbatha

Entertainment, 1-10 employees

Less than a year

3.0

“Good task oversight but weak recurring tracking”

Pros

It's a really useful way to assign tasks and keep a clear overview of the work the team has completed.

Cons

Tracking recurring items with unique identifiers like episodic shows, is where it gets difficult.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

5

SP
Siim Pukk

Consumer Services, 11-50 employees

Less than 6 months

5.0

“Better than Jira for marketing teams”

Pros

Compared with Jira, this seems much easier to use. It also comes with plenty of templates that you can copy and adapt for different marketing needs, from campaigns to larger project management.

Cons

One downside is that subtasks do not appear on the home page so collaboration takes a bit more planning and you have to think things through carefully when working with others.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

VFC
Victor Freire Casal

Staffing and Recruiting, 101-500 employees

Less than a year

4.0

“perfect for any team”

Pros

Getting project management, communication and documentation all in one tool for the price is a big plus. We use it across the company to document processes for the entire organization and the team really enjoys working with it.

Cons

The mobile app really misses the mark. I have installed it on my phone several times but each time I ended up deleting it again after just a few days.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

VT
Viraj Thakur

Computer Software, 500+ employees

Less than a year

5.0

“Fresh interface that is very user friendly”

Pros

The interface is modern and user friendly which makes the software pleasant to use right away.

Cons

It would be even better if there were a feature for storing files.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

RK
Rahul Kala

Computer Software, 500+ employees

Less than a year

5.0

“Clean workspace that feels very precise”

Pros

Its interface is amazing and does not look crowded with extra features which makes everything seem very clear and easy to use.

Cons

I honestly cannot think of anything that needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 51-100 employees

Less than a year

4.0

“Flexible boards with strong task control”

Pros

Creating tasks, tracking them and setting priorities all work really well which is the feature that matters most to me. The board customization is also a big plus and gives a lot of flexibility.

Cons

It could feel a little faster at times in my opinion and merging tasks can be somewhat awkward.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Marketing and Advertising, 51-100 employees

Less than a year

5.0

“Packed with features and highly flexible”

Pros

One of the biggest reasons I enjoy using ClickUp is that it's free while still offering a lot of functionality. As a software engineer I am always exploring new markets and tools and this one has been very useful for managing my tasks and keeping notes organized. It comes with a variety of ClickApps that can be turned on or off depending on what you need which makes it feel very customizable. You can create tasks, reminders and events, then add all the helpful details you want. I also appreciate that it lets you switch between different layouts like Clean, Modern or Simple based on preference. Another really useful part is the homepage which automatically identifies the most important tasks from different projects and pulls them into one view so it's easier to stay focused on the work that matters most.

Cons

Getting started was not very straightforward because the learning curve felt pretty steep at first. There are so many options available that navigating through everything can sometimes be a bit overwhelming and it definitely takes a while to become comfortable with the system. On top of that the task timer kept acting up for me. About once a week, it would either track multiple things at the same time or completely miss tracking something that should have been recorded.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

MO
Michael Oluwafemi

Civil Engineering, 51-100 employees

Less than a year

4.0

“Handy sharing with Office 365 sync”

Pros

Sharing files through links works really well and the full Office 365 integration is a big plus.

Cons

One thing that's still missing is a cumulative view of the total time logged on tasks by each resource or assignee.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8