Total 2467 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
IT, 500+ employees
Less than 6 months
“Clickup - The Click to Time track software”
Pros
I particularly appreciate the fine-grained time-tracking feature, which can be divided into sprints for accurate project monitoring.
Cons
The dashboards are not very user-friendly, and that's my least favorite aspect.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
Less than a year
“Great for Tasks, but not for communications”
Pros
The multi-tiered task management in ClickUp is fantastic. The built-in Docs feature is especially useful for taking notes and tagging specific tasks, which we utilize during staff meetings.
Cons
I had high hopes that the Chat view could serve as a Slack alternative, but the views feel too isolated and difficult to navigate. If accessing the chat view is not as easy as sending a text, people won't think to use it. Furthermore, it's a bit slow to load on desktop, mobile, and in-browser.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
IT, 1-10 employees
More than a year
“A Good, Free Project Management Platform--But Not for Our Team”
Pros
The free version of ClickUp is fantastic for any team starting out with online project management. Its features and layout will suit many teams. Among the various project management tools available, each has its strengths and a unique user interface and experience to consider. I believe that within a month of using ClickUp, you'll know if it's the right fit for you.
Cons
Unfortunately, ClickUp wasn't the ideal project management tool for our team. With multiple elements, people, and projects, we require a PM platform that is extremely simple, intuitive, and clean. The ClickUp dashboard didn't provide the clear organization and overview features we needed.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
6
Marketing, 51-100 employees
Less than 6 months
“ClickUp is great to use for project management”
Pros
There's a multitude of options available within each task, including the ability to add checklists.
Cons
It's a little challenging to grasp initially, but with practice, you'll get the hang of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Medical Practice, 51-100 employees
Less than a year
“Ultimate projeduct tool”
Pros
It's incredibly easy to use, efficient, and budget-friendly.
Cons
Honestly, I haven't encountered any problems with ClickUp so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/Secondary Education, 11-50 employees
More than a year
“ClickUp for Task allottment”
Pros
ClickUp made it easy to find tasks for the day and track work progress.
Cons
The app interface could be made more user-friendly; it was somewhat confusing to grasp initially.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
IT, 1-10 employees
More than a year
“Complex but complete suite for all needs”
Pros
Their user experience (UX) and interface (UI) are solid, offering abundant options and full customization to suit any workflow.
Cons
It's quite extensive, leading to a steep learning curve. While it can handle simple tasks, its true potential lies in crafting custom workflows, which can take some time to master despite the intuitive UX and UI.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Nonprofits, 1-10 employees
Less than a year
“The beauty of Clickup”
Pros
What I appreciate most about ClickUp are its features, including project management, remote work, and agile development.
Cons
What I like least about ClickUp is its slight sluggishness and the overwhelming number of features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Insurance, 51-100 employees
Less than a year
“Strong control over tasks and workflows”
Pros
ClickUp has been an excellent project management tool for handling tasks and workflows. It lets you build your own workflow and keeps everything organized so it's always clear what needs to get done and when. Having that level of structure makes it much easier to stay on top of work.
Cons
Being able to create and manage my task lists in it is very convenient but the platform can take some time to load because of the large number of task lists and folders. That delay gets pretty frustrating since you're stuck waiting before you can continue working.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 11-50 employees
Less than 6 months
“Task tracking is very easy now”
Pros
Keeping track of assigned events is much simpler with this which makes project management a lot more manageable. The interface is user friendly and being able to add descriptions and extra details to tasks makes it a more dependable tool for organizing project work.
Cons
At times it can feel a bit complex because there are so many customization options available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
9
Design, 1-10 employees
Less than a year
“A versatile hub for absolutely everything”
Pros
It works as a true multitasking tool for me since I can connect and use different platforms in one place, including Discord, Gmail and even spreadsheets.
Cons
Free tools are often disappointing but in this case I really have nothing to complain about.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Market Research, 51-100 employees
Less than a year
“Packed with features and very versatile”
Pros
The tool comes with a lot of functionality and really covers just about every need.
Cons
At times it seems overloaded with features and some capabilities that are standard in other tools still seem underdeveloped.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
10
Entertainment, 1-10 employees
Less than a year
“Good task oversight but weak recurring tracking”
Pros
It's a really useful way to assign tasks and keep a clear overview of the work the team has completed.
Cons
Tracking recurring items with unique identifiers like episodic shows, is where it gets difficult.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Consumer Services, 11-50 employees
Less than 6 months
“Better than Jira for marketing teams”
Pros
Compared with Jira, this seems much easier to use. It also comes with plenty of templates that you can copy and adapt for different marketing needs, from campaigns to larger project management.
Cons
One downside is that subtasks do not appear on the home page so collaboration takes a bit more planning and you have to think things through carefully when working with others.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Staffing and Recruiting, 101-500 employees
Less than a year
“perfect for any team”
Pros
Getting project management, communication and documentation all in one tool for the price is a big plus. We use it across the company to document processes for the entire organization and the team really enjoys working with it.
Cons
The mobile app really misses the mark. I have installed it on my phone several times but each time I ended up deleting it again after just a few days.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Computer Software, 500+ employees
Less than a year
“Fresh interface that is very user friendly”
Pros
The interface is modern and user friendly which makes the software pleasant to use right away.
Cons
It would be even better if there were a feature for storing files.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Computer Software, 500+ employees
Less than a year
“Clean workspace that feels very precise”
Pros
Its interface is amazing and does not look crowded with extra features which makes everything seem very clear and easy to use.
Cons
I honestly cannot think of anything that needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
Less than a year
“Flexible boards with strong task control”
Pros
Creating tasks, tracking them and setting priorities all work really well which is the feature that matters most to me. The board customization is also a big plus and gives a lot of flexibility.
Cons
It could feel a little faster at times in my opinion and merging tasks can be somewhat awkward.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Marketing and Advertising, 51-100 employees
Less than a year
“Packed with features and highly flexible”
Pros
One of the biggest reasons I enjoy using ClickUp is that it's free while still offering a lot of functionality. As a software engineer I am always exploring new markets and tools and this one has been very useful for managing my tasks and keeping notes organized. It comes with a variety of ClickApps that can be turned on or off depending on what you need which makes it feel very customizable. You can create tasks, reminders and events, then add all the helpful details you want. I also appreciate that it lets you switch between different layouts like Clean, Modern or Simple based on preference. Another really useful part is the homepage which automatically identifies the most important tasks from different projects and pulls them into one view so it's easier to stay focused on the work that matters most.
Cons
Getting started was not very straightforward because the learning curve felt pretty steep at first. There are so many options available that navigating through everything can sometimes be a bit overwhelming and it definitely takes a while to become comfortable with the system. On top of that the task timer kept acting up for me. About once a week, it would either track multiple things at the same time or completely miss tracking something that should have been recorded.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Civil Engineering, 51-100 employees
Less than a year
“Handy sharing with Office 365 sync”
Pros
Sharing files through links works really well and the full Office 365 integration is a big plus.
Cons
One thing that's still missing is a cumulative view of the total time logged on tasks by each resource or assignee.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8