Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

FVV
Francois van Vuuren

Biotechnology, 101-500 employees

Less than a year

5.0

“Team task sharing finally done correctly”

Pros

The thing I like is that sharing tasks and responsibilities across teams and users is incredibly simple with this tool and it keeps everyone aligned on what's happening during the deliverable tracking stage.

Cons

Its process flow was a little confusing to understand at first but once everything clicked, it started to make a lot of sense and became really helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

HM
Hannah Murphy

Writing and Editing, 1-10 employees

Less than a year

5.0

“Flexible workflows that really boost productivity”

Pros

Being able to tailor the platform and switch between different workflow views has been excellent for the way I work. It's made me much more efficient and there are plenty of customization options to fit the specific kind of work you do.

Cons

The initial setup was a little challenging at first but the tutorial videos were really helpful and once I got the hang of it, everything became very straightforward.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

AR
Ashley Ramous

Design, 1-10 employees

Less than 6 months

5.0

“user friendly Gantt with very capable tools”

Pros

Compared with the other options I reviewed, this platform seems far more user friendly. The GANTT chart is especially helpful since I can hide weekends and link tasks together which makes adjusting task and project dates pretty easy. There are also plenty of extra tools included, plus what looks like a very decent library of how-to resources.

Cons

Since I work at a small company, our needs really are not all that extensive. I assumed I could manage with the free version but in my view it is extremely limited. It also feels like there is a huge amount of customer support at the beginning but once you move to a lower-tier paid plan, that level of service seems to disappear.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JS
Jerico Santos

Graphic Design, 11-50 employees

Less than 6 months

4.0

“Better collaboration with clearer task tracking”

Pros

Coming from Smartsheet, this one seems like an upgrade. I am really enjoying it right now especially for collaborating and managing tasks with my coworkers.

Cons

One thing I have noticed is that notifications can be a bit delayed although that might just be due to where I am located.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

KB
Kelly Burke

Biotechnology, 101-500 employees

Less than a year

4.0

“Loaded with excellent task management features”

Pros

ClickUp covers just about every feature you could want in a project and task management tool. It also lets you build plenty of automations which is a big help for organizing work.

Cons

With so many features packed in, it can be pretty easy to lose track of things and end up with a huge list of incomplete tasks. It takes consistent project management and teammates who actually close out finished tasks to keep everything under control.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

LM
Lenecca Marshall

Apparel & Fashion, 1-10 employees

Free Trial

5.0

“Gives business planning a real boost”

Pros

Using this product has been very fun. The features I appreciate most are the business planning tools and the productivity capabilities.

Cons

At this point everything seems to be working quite well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Lily

Patagonia, 1-10 employees

4.0

“Guess what”

Pros

The interface makes it easier to organize the sales cycle and software development projects.

Cons

None

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

HH
Heather Huffman

Professional Training & Coaching, 1-10 employees

Less than a year

5.0

“Versatile views for every type of workflow”

Pros

One of the best parts of ClickUp for me is having so many view options since everyone works in a different way. I usually stick with the list view, while one of my partners likes the card view much better. When I am mapping out a project, being able to switch to Gantt or Timeline views is really helpful. Our third partner is a big fan of the mind map because it helps her see the bigger picture more clearly. We also rely on the Notes view for meeting minutes and keep a dedicated page with all the links we need for day to day work.

Cons

It does get a little buggy from time to time although it doesn't happen often and the team is usually quick to fix it. The initial setup can also feel a bit overwhelming but once everything is in place, it absolutely feels worth the effort.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

RS
Rishav Shrestha

Broadcast Media, 1-10 employees

Less than a year

5.0

“Packed with features and generous sharing”

Pros

ClickUp covers everything we were looking for and it includes all the features our team needs. The file-sharing size limit is also a big advantage compared with other similar tools which makes it especially valuable for us.

Cons

There are honestly so many features that it can feel overwhelming especially when onboarding new employees to the platform. On top of that the app still needs improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

SR
Soleira Ruiz

Construction, 51-100 employees

Less than a year

4.0

“All team work lives in one place”

Pros

It helps keep the whole team's work organized, with everything needed stored together in one place or folder.

Cons

One concern is that it should support multiple languages to make it more functional for different users.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

BS
Bianca Santana

Marketing and Advertising, 500+ employees

Less than a year

5.0

“Versatile views really boost overall productivity”

Pros

ClickUp packs in a huge range of features that really help with team productivity, project tracking and time management. One thing I especially appreciate is being able to build task lists in whichever view fits the team best, whether that's a standard list, a Gantt chart or something else.

Cons

It's a very complete platform overall but getting started with the list setup options felt a little overwhelming at first. I'd love to see sample workflows or examples showing how to structure certain setups and which approaches work best for different kinds of projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MI
Muhammad Irfan

Writing and Editing, 1-10 employees

Free Trial

5.0

“Task priorities and attachments truly shine”

Pros

Having the ability to set task priorities is really helpful and attaching documents directly to a task makes everything much more organized and convenient.

Cons

The platform takes quite a while to load and it would be even better if it included voice recording and calendar features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

AB
Anne Barrow

Health, Wellness and Fitness, 1-10 employees

Free Trial

1.0

“Frustrating paywall leads to wasted hours”

Pros

there's nothing positive I can point to here because I couldn't even test it properly before running into an unexpected paywall. Bad functionality is one thing but wasting this much time is even worse. It was frustrating enough that I'd rather spend extra time warning other people about how misleading the whole experience feels.

Cons

You can spend hours trying to learn the Gantt chart feature under the impression that it's free, only to get blocked by a paid sign-up before you even make it past the learning curve. On top of that it doesn't even seem possible to color-code Gantt tasks. Absolutely infuriating.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

3

Functionality

1

PN
Princess Norombaba

Information Technology and Services, 500+ employees

Free Trial

5.0

“Project views are highly flexible here”

Pros

Being able to jump between Kanban, list and calendar views is one of the things I enjoy most about this software. Changing views helps users look at the same project from different angles which makes it much easier to understand tasks and progress in the way that fits best at the moment.

Cons

One thing that could still be improved is having more smooth navigation between the mobile app and the browser version. I mostly rely on the mobile app to check a project or task status and to add or edit certain details so a more connected experience between the two would be really helpful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

MB
Marcio Bettencourt

Design, 1-10 employees

Less than a year

4.0

“Helpful dashboards with clear project visibility”

Pros

Its dashboards have been really useful. They keep everything organized and make it much clearer to see which projects are more profitable and where resources ended up being wasted.

Cons

A few of the updates just don't seem very logical. The community has been asking for basic features for years, like a column count option for custom formulas and it's still missing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

DB
Dawn Bowker

Apparel & Fashion, 500+ employees

Less than a year

5.0

“Brilliant tools for managing your time”

Pros

The time management features are excellent and getting everything installed and up and running was quick and easy.

Cons

I don't have any complaints at all. I think it's brilliant.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NA
Najib Aboughauche

Program Development, 11-50 employees

Less than a year

4.0

“Helpful teamwork with reliable task tracking”

Pros

File sharing and messaging work really well and it also helps me stay on top of messages and assignments.

Cons

It can be frustrating to locate shared items or completed tasks at times because they sometimes feel tucked away or hidden.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

W
William

KMUC, 1-10 employees

4.0

“Multi task management”

Pros

Teams can easily change the status, add updates, and archive tasks.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

PB
pranay bhat

Computer Software, 500+ employees

Less than a year

4.0

“Creating stories is remarkably simple here”

Pros

Creating new stories is very easy and quick with this tool.

Cons

It's missing a useful visualization matrix for reviewing past sprints.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

EH
El Hoffman

Computer Software, 11-50 employees

Less than 6 months

5.0

“Helpful time tracking with strong teamwork”

Pros

Being able to log time, check how much I have completed, see which tasks are coming up and tag other people in when I need support is something I really appreciate.

Cons

After hearing one app to replace them all, I expected it to do a lot more but being realistic, it still handles what I need. The biggest downside is that sometimes tasks aren't very easy to find.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10