Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AR
Arthur Rametsi

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

5.0

“Powerful customization with detailed reporting options”

Pros

ClickUp gives you a huge range of customization options which is one of its biggest strengths. You can adjust it to fit your project workflow, business model, personal preferences and just about any other need you have. That flexibility makes it one of the most adaptable tools out there. It also includes advanced real time reporting and creating, pulling and customizing reports is very easy. Those reports give useful insight into team performance by showing each person's schedule, the projects they're handling, missed deadlines and completed tasks. Time tracking is another strong feature. It offers flexible ways to log time, build estimates, add notes and review reports which helps with both staying focused and managing time more effectively.

Cons

Getting started with it can be challenging because there is a lot to take in at first. The number of features and options can feel overwhelming so proper training is important to build the right foundation. The onboarding process is also long and fairly complex. That said the interface becomes much more user friendly once you spend time with it. Even though the learning curve is steep, the training investment feels necessary if you want users to get the most value out of the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Graphic Design, 1-10 employees

Less than a year

5.0

“Work management is finally done correctly”

Pros

Keeping work organized and manageable in this software has been really helpful.

Cons

At times it does lag and can be slow when reloading.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Government Administration, 51-100 employees

Less than a year

5.0

“Quick to learn and easy to roll out”

Pros

It is pretty easy to use and rolling it out didn't take much effort. The learning curve is also manageable so it doesn't take long to get comfortable using it.

Cons

A dedicated Windows or Mac desktop installation would be a valuable addition and would make the software even better to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM
Gabriela Mina

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

“A fun and motivating hub for tasks”

Pros

The look and feel of the website is one of my favorite parts. There are tons of personalization options which makes it more enjoyable to use. It actually makes me want to open it up and check tasks off and the features you can add to your logs make the whole experience feel more engaging and fun.

Cons

I still have not been using it for very long but up to this point I have not come across any issues or challenges.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SAH
Syed Adeel Hassan

Information Technology and Services, 11-50 employees

Less than a year

4.0

“Helpful free trial to get started”

Pros

It includes a free version which lets you test the product first before deciding whether to move to the paid version.

Cons

I didn't really notice any downsides since it came with all the useful tools I needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

LN
Lee Nelson

Business Supplies and Equipment, 1-10 employees

Less than a year

5.0

“Packed with many time-saving features”

Pros

Managing several projects and tasks is much more doable with all the features it includes. It makes it simple to see the progress of each project, log time and collaborate with teammates through comments. I also really appreciate being able to keep everything connected to a project in one place which makes information easy to locate and lets you go back to specific project comments whenever needed. It definitely lives up to its reputation as a time-saving project management tool.

Cons

Getting started can be a bit challenging because the program takes some time to learn but there are helpful tutorials online and once you get the hang of it, it becomes something you won't want to work without.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

LJ
Lukasz Juskiewicz

Computer Software, 51-100 employees

Less than a year

5.0

“all in one solution that is highly customizable”

Pros

Really liked how much we could customize across the platform and it was especially nice being able to replace a few other tools we had been using. Now we're able to handle everything in one place.

Cons

It was not easy to set up a few things right at first but once we understood how it worked, it was fine.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

EW
Ethan Wilson

Construction, 500+ employees

Less than 6 months

4.0

“A true powerhouse for tracking projects”

Pros

ClickUp works really well for handling multiple projects at once and keeping track of progress across everything.

Cons

Getting comfortable with all of its features takes time. Our entire team has had to deal with a pretty steep learning curve before becoming proficient with the software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

VH
Victoria Heslop

Arts and Crafts, 1-10 employees

Free Trial

5.0

“Free plan comes packed with features”

Pros

The free forever plan came with features I genuinely loved and found really valuable.

Cons

There weren't many problems at all. The layout just took a little time to get used to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK
Jigyasa Kataria

Information Technology and Services, 500+ employees

Less than a year

4.0

“All tasks live in one convenient place”

Pros

Having all tasks and assignments in one place has been really helpful. It replaced several different apps for us with a single tool which made things much more organized. I'd definitely recommend it.

Cons

At times the tool gets stuck and when that happens we're unable to save our work or comments.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

IM
Ingrid Morgan

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“Fills every gap that Teams leaves”

Pros

It covers all the shortcomings and missing pieces in Teams while still working effectively alongside it.

Cons

I have not run into any major problems yet. It's simply been a very useful product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

VS
Vanshika Sharma

Writing and Editing, 1-10 employees

Less than 6 months

4.0

“ideal for managing tasks”

Pros

The software is user friendly and managing things with it feels very convenient. Also it does a really good job when it comes to distributing tasks.

Cons

One downside is that the timer doesn't stop automatically.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

PP
Piyush Pandey

Sports, 1-10 employees

Less than 6 months

5.0

“Helpful task tracking available every day”

Pros

It is quite reliable. I have been using it at work for the past 3 months to keep track of my tasks and it has been incredibly helpful for reminding me about the jobs I need to get done.

Cons

I don't really have any major complaints. It's a very good piece of software though the app could be a little better when it comes to user engagement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DM
Daryl Meese

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Highly configurable and very powerful”

Pros

There's an almost unlimited amount you can do with it. The product is extremely configurable and can be tailored in a lot of different ways.

Cons

That same level of flexibility can also make it harder to get started quickly since all the possibilities create a bit of friction at the beginning.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Information Technology and Services, 1-10 employees

Less than a year

5.0

“A flexible win for managing tasks”

Pros

ClickUp has been the most flexible option out of the similar tools we've used. Features like multiple subtask levels and the client view have been especially important for our workflow and it already has those built in which made a big difference for us.

Cons

The part that still needs improvement is time tracking. We currently rely on a separate tool for that and I'd honestly be willing to pay extra if it offered a better time tracking setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NW
Nicholas Wenslow

Insurance, 1-10 employees

Less than a year

5.0

“A powerful task manager that is free”

Pros

it packs in a lot of features without costing anything. Getting started is fairly simple, the setup process is easy and it helps me manage my business tasks each day in a really efficient way.

Cons

I just wish the customization options were a bit simpler to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB
Jessica Bell

Information Technology and Services, 51-100 employees

Less than a year

4.0

“Remote teamwork is finally done correctly”

Pros

ClickUp has been a really valuable collaboration and project management tool especially in a work environment where so many people are remote. I genuinely enjoy using it.

Cons

It becomes harder to use when you're the only person handling a project which tends to happen a lot in the early stages.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

AC
Abby Curcio

Real Estate, 101-500 employees

Less than a year

4.0

“Better timelines with smoother ad approvals”

Pros

Working with it has been very easy and it gives us a broad set of tools for project management, task organization and progress tracking. We mainly rely on it for managing approvals on display ads and coordinating landing page design work and it fits that workflow really well. Comparing different ad concepts is simple and the platform makes team collaboration and communication feel much more hassle free. It has also helped us stay on schedule far more consistently which has supported taking on more clients and handling a higher volume of projects.

Cons

One area that still looks off is the time tracking feature. It's a little difficult to use so some team members avoid it or don't log their time correctly. Because of that, we don't get a clear view of how much time is actually being spent on each project.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

SF
Steven Fourie

Computer Software, 51-100 employees

Free Trial

4.0

“Reliable tools for tracking every task”

Pros

It does what I need it to do and it makes tracking tasks and subtasks from a high level view really easy.

Cons

Load times are generally slow and it gets especially sluggish at certain times when cloning tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Telecommunications, 500+ employees

Less than a year

5.0

“Powerful customization with great versatility”

Pros

ClickUp's biggest strength is how customizable the entire platform is. Instead of forcing you into one fixed way of organizing work, it gives you the flexibility to shape the system around whatever kind of project you want to track and manage. That freedom is incredibly valuable although it does come with some complexity. You really need to understand what you are doing and be careful not to build things in an overly complicated way by using more than you actually need. In that sense, its depth is both a benefit and a challenge. Getting started definitely involves a steep learning curve but that comes with using such a powerful tool. Another thing I appreciate is that it is not limited to companies or teams. It is broad and flexible enough to work just as well for personal life management. Planning matters in everyday life too and the features can be adapted very well to organize personal routines around your own schedule and timetable. I would rather spend time in ClickUp than on social media because it feels far more worthwhile to track how my own life is progressing than to watch someone else's. On top of that the free plan is very generous for personal use. Having 5 workspaces included for life is more than enough to manage day to day personal planning and even the paid version is reasonably priced if you ever need more.

Cons

One thing that really needs improvement is the notification setup. The software comes with many notifications turned on by default and there is not enough clear, simple explanation of where to configure them or what each option will actually do when enabled. Once you have a large number of tasks and projects, those alerts can quickly take over your phone's notification bar, your email inbox and your desktop unless you spend time figuring out what to switch off. This would be much better if the notification settings were more user friendly and if each notification included richer information that could be expanded when needed. Another area that could be improved is how task date and time are selected. Right now the time picker relies on a long dropdown list which becomes frustrating when you have many tasks to enter. It turns into a lot of repetitive scrolling just to reach the right time slot. A more practical solution would be a configurable clock face selector instead of the dropdown. With an interactive clock, you could set the hour and minutes directly, defining the time in just two clicks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9