Total 1755 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RS

Rishav Shrestha

Broadcast Media, 1-10 employees

Less than a year

5.0
August 2022

Packed with features and generous sharing

Pros

ClickUp covers everything we were looking for and it includes all the features our team needs. The file-sharing size limit is also a big advantage compared with other similar tools which makes it especially valuable for us.

Cons

There are honestly so many features that it can feel overwhelming especially when onboarding new employees to the platform. On top of that the app still needs improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

SR

Soleira Ruiz

Construction, 51-100 employees

Less than a year

4.0
August 2022

All team work lives in one place

Pros

It helps keep the whole team's work organized, with everything needed stored together in one place or folder.

Cons

One concern is that it should support multiple languages to make it more functional for different users.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

BS

Bianca Santana

Marketing and Advertising, 500+ employees

Less than a year

5.0
August 2022

Versatile views really boost overall productivity

Pros

ClickUp packs in a huge range of features that really help with team productivity, project tracking and time management. One thing I especially appreciate is being able to build task lists in whichever view fits the team best, whether that's a standard list, a Gantt chart or something else.

Cons

It's a very complete platform overall but getting started with the list setup options felt a little overwhelming at first. I'd love to see sample workflows or examples showing how to structure certain setups and which approaches work best for different kinds of projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MI

Muhammad Irfan

Writing and Editing, 1-10 employees

Free Trial

5.0
August 2022

Task priorities and attachments truly shine

Pros

Having the ability to set task priorities is really helpful and attaching documents directly to a task makes everything much more organized and convenient.

Cons

The platform takes quite a while to load and it would be even better if it included voice recording and calendar features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

AB

Anne Barrow

Health, Wellness and Fitness, 1-10 employees

Free Trial

1.0
August 2022

Frustrating paywall leads to wasted hours

Pros

there's nothing positive I can point to here because I couldn't even test it properly before running into an unexpected paywall. Bad functionality is one thing but wasting this much time is even worse. It was frustrating enough that I'd rather spend extra time warning other people about how misleading the whole experience feels.

Cons

You can spend hours trying to learn the Gantt chart feature under the impression that it's free, only to get blocked by a paid sign-up before you even make it past the learning curve. On top of that it doesn't even seem possible to color-code Gantt tasks. Absolutely infuriating.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

3

Functionality

1

PN

Princess Norombaba

Information Technology and Services, 500+ employees

Free Trial

5.0
August 2022

Project views are highly flexible here

Pros

Being able to jump between Kanban, list and calendar views is one of the things I enjoy most about this software. Changing views helps users look at the same project from different angles which makes it much easier to understand tasks and progress in the way that fits best at the moment.

Cons

One thing that could still be improved is having more smooth navigation between the mobile app and the browser version. I mostly rely on the mobile app to check a project or task status and to add or edit certain details so a more connected experience between the two would be really helpful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

MB

Marcio Bettencourt

Design, 1-10 employees

Less than a year

4.0
August 2022

Helpful dashboards with clear project visibility

Pros

Its dashboards have been really useful. They keep everything organized and make it much clearer to see which projects are more profitable and where resources ended up being wasted.

Cons

A few of the updates just don't seem very logical. The community has been asking for basic features for years, like a column count option for custom formulas and it's still missing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

DB

Dawn Bowker

Apparel & Fashion, 500+ employees

Less than a year

5.0
August 2022

Brilliant tools for managing your time

Pros

The time management features are excellent and getting everything installed and up and running was quick and easy.

Cons

I don't have any complaints at all. I think it's brilliant.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NA

Najib Aboughauche

Program Development, 11-50 employees

Less than a year

4.0
August 2022

Helpful teamwork with reliable task tracking

Pros

File sharing and messaging work really well and it also helps me stay on top of messages and assignments.

Cons

It can be frustrating to locate shared items or completed tasks at times because they sometimes feel tucked away or hidden.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

W

William

KMUC, 1-10 employees

4.0
August 2022

Multi task management

Pros

Teams can easily change the status, add updates, and archive tasks.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

PB

pranay bhat

Computer Software, 500+ employees

Less than a year

4.0
August 2022

Creating stories is remarkably simple here

Pros

Creating new stories is very easy and quick with this tool.

Cons

It's missing a useful visualization matrix for reviewing past sprints.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

EH

El Hoffman

Computer Software, 11-50 employees

Less than 6 months

5.0
August 2022

Helpful time tracking with strong teamwork

Pros

Being able to log time, check how much I have completed, see which tasks are coming up and tag other people in when I need support is something I really appreciate.

Cons

After hearing one app to replace them all, I expected it to do a lot more but being realistic, it still handles what I need. The biggest downside is that sometimes tasks aren't very easy to find.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AR

Arthur Rametsi

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

5.0
August 2022

Powerful customization with detailed reporting options

Pros

ClickUp gives you a huge range of customization options which is one of its biggest strengths. You can adjust it to fit your project workflow, business model, personal preferences and just about any other need you have. That flexibility makes it one of the most adaptable tools out there. It also includes advanced real time reporting and creating, pulling and customizing reports is very easy. Those reports give useful insight into team performance by showing each person's schedule, the projects they're handling, missed deadlines and completed tasks. Time tracking is another strong feature. It offers flexible ways to log time, build estimates, add notes and review reports which helps with both staying focused and managing time more effectively.

Cons

Getting started with it can be challenging because there is a lot to take in at first. The number of features and options can feel overwhelming so proper training is important to build the right foundation. The onboarding process is also long and fairly complex. That said the interface becomes much more user friendly once you spend time with it. Even though the learning curve is steep, the training investment feels necessary if you want users to get the most value out of the software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Graphic Design, 1-10 employees

Less than a year

5.0
August 2022

Work management is finally done correctly

Pros

Keeping work organized and manageable in this software has been really helpful.

Cons

At times it does lag and can be slow when reloading.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Government Administration, 51-100 employees

Less than a year

5.0
August 2022

Quick to learn and easy to roll out

Pros

It is pretty easy to use and rolling it out didn't take much effort. The learning curve is also manageable so it doesn't take long to get comfortable using it.

Cons

A dedicated Windows or Mac desktop installation would be a valuable addition and would make the software even better to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM

Gabriela Mina

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
August 2022

A fun and motivating hub for tasks

Pros

The look and feel of the website is one of my favorite parts. There are tons of personalization options which makes it more enjoyable to use. It actually makes me want to open it up and check tasks off and the features you can add to your logs make the whole experience feel more engaging and fun.

Cons

I still have not been using it for very long but up to this point I have not come across any issues or challenges.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SAH

Syed Adeel Hassan

Information Technology and Services, 11-50 employees

Less than a year

4.0
August 2022

Helpful free trial to get started

Pros

It includes a free version which lets you test the product first before deciding whether to move to the paid version.

Cons

I didn't really notice any downsides since it came with all the useful tools I needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

LN

Lee Nelson

Business Supplies and Equipment, 1-10 employees

Less than a year

5.0
August 2022

Packed with many time-saving features

Pros

Managing several projects and tasks is much more doable with all the features it includes. It makes it simple to see the progress of each project, log time and collaborate with teammates through comments. I also really appreciate being able to keep everything connected to a project in one place which makes information easy to locate and lets you go back to specific project comments whenever needed. It definitely lives up to its reputation as a time-saving project management tool.

Cons

Getting started can be a bit challenging because the program takes some time to learn but there are helpful tutorials online and once you get the hang of it, it becomes something you won't want to work without.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

LJ

Lukasz Juskiewicz

Computer Software, 51-100 employees

Less than a year

5.0
August 2022

all in one solution that is highly customizable

Pros

Really liked how much we could customize across the platform and it was especially nice being able to replace a few other tools we had been using. Now we're able to handle everything in one place.

Cons

It was not easy to set up a few things right at first but once we understood how it worked, it was fine.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

EW

Ethan Wilson

Construction, 500+ employees

Less than 6 months

4.0
August 2022

A true powerhouse for tracking projects

Pros

ClickUp works really well for handling multiple projects at once and keeping track of progress across everything.

Cons

Getting comfortable with all of its features takes time. Our entire team has had to deal with a pretty steep learning curve before becoming proficient with the software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9