Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

4.0

“all in one setup that actually saves money”

Pros

Running a small business, I really liked being able to use ClickUp in place of several other platforms. It helps keep subscription costs lower and keeps everything in one central place instead of having information scattered everywhere. When data lives across too many tools, it can become overwhelming and hurt productivity so this has really helped us fix that problem.

Cons

At times the system can feel a little slow although it seems like they've been putting a lot of effort into improving the servers recently to help with that. My bigger challenge isn't really the software itself but the huge number of options available. You need to put some thought into your setup before jumping in, otherwise it's easy to feel overwhelmed or lost. There are plenty of YouTube videos for inspiration but you still need to figure out what fits your business best. Once that planning is done, the setup and day to day use become much more manageable. Since no two businesses have the exact same needs, it's worth taking the time to decide what works best for yours.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Computer Software, 11-50 employees

Less than a year

5.0

“A powerful hub for team planning”

Pros

ClickUp was one of the first tools we integrated into our company workflow and that made it a pretty important choice for how we produce software content. Being able to assign tasks, build out different levels, track time and stay organized with planning and execution is essential for us. It has helped us manage our development team more efficiently while also giving us better financial visibility into projects. With all of the ongoing customizations and regular updates, it has become a core part of how we operate as a company.

Cons

We still have not come close to using all of the features because there are so many. That said some of the reporting templates and functions feel a bit complex and a few things we'd want still aren't available yet. On the positive side, updates are released regularly so it seems likely those areas will keep improving over time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

YSW
Yasas Sri Wickramasinghe

Education Management, 11-50 employees

Less than a year

4.0

“Smart workspace packed with many features”

Pros

Right from the start I find it user friendly, packed with features and genuinely user friendly. It's impressive to see how much the team behind it has evolved and improved the product. It doesn't really feel like other tools out there as it comes across as smart, well thought out and very capable.

Cons

I have not run into any major issues with it although there are moments when it can feel a bit overloaded because of how many features and options are available. That said it's not a serious blocker for me.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

10

JJ
Janifer Jasmine

Hospital & Health Care, 101-500 employees

Less than a year

5.0

“Comfortable environment for achieving project success”

Pros

Using it has been excellent overall as it is easy to work with and really helps make projects successful without much hassle.

Cons

To be honest I have not run into any issues with it so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SS
Shannon Stone

Alternative Medicine, 1-10 employees

Less than a year

5.0

“all in one solution that saves valuable time”

Pros

Having everything in one place really does cut down on wasted time. My team and I can handle all the work we need inside ClickUp without bouncing between different tools and that has saved us both time and money.

Cons

Well it's not the most user friendly platform the moment you start using it but they balance that out with lots of videos and helpful articles that make the setup process much easier to get through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

JN
Jones Ngari

Logistics and Supply Chain, 500+ employees

More than a year

5.0

“multipurpose tool”

Pros

ClickUp has been a multipurpose tool for us because it lets us track time and keep a close eye on project progress in one place. The implementation process is very simple which saves a lot of time. Also it helps our team collaborate on projects without any trouble, no matter where employees are working from.

Cons

It's a complete and advanced program for managing day to day activities. I have been using it for years and have not run into any problems at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 51-100 employees

Less than 6 months

5.0

“A genuinely fun task management experience”

Pros

The interface and mobile apps are excellent to use and genuinely enjoyable. Managing tasks feels more like a game than actual work which makes the whole experience really engaging.

Cons

Unfortunately, we still have to depend on third-party tools quite often to handle our workflow and the integrations aren't that strong.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AS
Angela Saintyl

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“Packed with excellent project management value”

Pros

Out of all the project management tools I have used, this is probably my favorite. Even the free version gives you a ton of value which makes it stand out right away. The platform is very user friendly and getting around it is simple and hassle free.

Cons

there's not much I can complain about here. It covers pretty much everything I need from a project management tool and does the job really well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JM
Jennifer Miller

Food Production, 1-10 employees

Less than 6 months

4.0

“Highly customizable and packed with features”

Pros

The features and overall look and feel are fantastic and I really appreciate how much you can customize it to fit your workflow.

Cons

Using it is a lot like learning an Adobe product. There are even several third-party courses out there just to understand how to use it properly. To really get the most out of it, you have to put time into learning the system and honestly not everyone has that kind of time. Still, if you do invest the effort, it's worth it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

MAN
Mubashir Ali Naqvi

Computer Software, 101-500 employees

Less than 6 months

5.0

“Impeccable performance and perfectly copacetic”

Pros

This software has been impeccable and everything about it feels completely copacetic.

Cons

there isn't anything I can say I disliked about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JEI
Joseph Evans III

Retail, 11-50 employees

Less than 6 months

5.0

“Task planning has never been simpler”

Pros

It helps me break tasks into clear items and keep my daily schedule organized without hassle.

Cons

I honestly don't have any complaints about the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T
Taylor

Passare, 1-10 employees

4.0

“About Clickup”

Pros

It is a project management and collaboration tool suitable for businesses of all types.

Cons

The display is not as vibrant as its competitors.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

AS
Angela Saintyl

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“Fantastic value for managing any project”

Pros

Out of all the project management tools I have used, this is probably my favorite. Even the free version offers a ton of value and the platform seems very user friendly and simple to work with.

Cons

I honestly don't have many complaints about it. It covers pretty much everything I need from a project management tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS
Andrea Soergel

Marketing and Advertising, 1-10 employees

Less than a year

4.0

“Flexible views with many helpful templates”

Pros

Having multiple ways to look at tasks and projects is a big plus. The template feature saves a lot of time and the recurring task options work really well for things I need to handle every day, week or month. There's a ton of customization throughout the platform which I appreciate, including the ability to adjust colors based on what works best for me. Tags have also been very useful for staying organized.

Cons

Getting started came with a pretty steep learning curve. Because there are so many features and settings, navigating the platform can feel overwhelming at times and it definitely takes a while to fully understand how everything works. I also ran into an issue with the task timer not being reliable. About once a week, it would either track multiple tasks at once or fail to record time when it was supposed to.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

MT
Mario Tellez

Human Resources, 11-50 employees

More than a year

5.0

“Fantastic mobile updates for tracking tasks”

Pros

The mobile app works really well and updating tasks or setting up projects is very easy.

Cons

I feel like it would be even better to have WhatsApp chatbot support or an AI bot to provide quicker and better attention for our tickets.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

GS
Gasuza Silvester

Computer & Network Security, 1-10 employees

Less than 6 months

4.0

“all in one hub for managing projects”

Pros

Bringing all kinds of documents into projects across the entire system is very convenient and that makes it an excellent choice for project management.

Cons

It took me a while to discover this useful software.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

SA
Spoorthy Akkinepally

Computer Software, 500+ employees

Less than 6 months

5.0

“Flexible views with great team-friendly value”

Pros

Managing projects and tasks feels very practical, whether it's with a team or just for my own personal to-dos. It gets even better because of the variety of task views available, like boards, Kanban, tables and other layouts that make organizing work much more convenient. The biggest advantage for me is that the free plan still allows unlimited members which adds a lot of value.

Cons

Though the tool covers everything I need it to do overall but the storage limit is definitely lacking. Having only 100MB for all projects feels too restrictive and I really wish it offered at least 1GB per project instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB
Afton Beebe

Graphic Design, 1-10 employees

Less than a year

4.0

“Handy task priorities make work easier”

Pros

It is a simple tool and having all my tasks laid out in one place is really helpful. Also it is convenient to raise or lower priorities quickly whenever things shift around.

Cons

One thing I am not a fan of is the limited number of customizable views.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

MDF
mbimbe dalle francois

Animation, 1-10 employees

Less than a year

5.0

“Performance is absolutely top-notch”

Pros

From the way it presents information to how well it supports my workflow, everything seems excellent. Its work performance is honestly a ten out of ten and it also seems very promising for the future. ClickUp is clearly at a very high level from what I can see.

Cons

In short there's really nothing negative to mention. Everything has been running perfectly and I have not had any issues to report. It has been positive from start to finish and I would absolutely recommend it to everyone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

IR
Isdiana Ramli

Real Estate, 500+ employees

Less than a year

5.0

“Strong automation with great flexibility”

Pros

After more than a year of using it, I have come across quite a few features that are genuinely useful when handling daily tasks. The biggest benefit for me has been the automation since it saves a lot of time and takes a huge burden off my workflow. I also appreciate how simple it is for users to report issues which gives the development team the details they need to keep improving the software.

Cons

One thing that can be overwhelming is the sheer number of options available in many situations. Its strongest feature is how customizable it is but getting the best performance out of the app takes some trial and error with the settings and that can be time-consuming. On top of that the interface could use some refinement. Certain blank spaces and panels are not always user friendly especially with the small font size and the tinted color scheme.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8