Daniel Cuerdas
Marketing and Advertising, 51-100 employees
Less than a year
“Organized task tracking proves very effective”
Pros
Task lists make it really convenient to gather and handle work items in one centralized, accessible place. You can manage each task's stage, assign the right people, set up task dependencies, add notes by email and keep track of how the whole plan is progressing.
Cons
Different projects tend to come with different expectations and commitments so the outcomes can vary from one to another. Clear communication is a big part of making any project successful especially when team members rely on everyone else's follow-through in order to complete their own work.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Amber Altomare
Executive Office, 1-10 employees
Less than a year
“Handy widget works great on mobile”
Pros
Having the widget on my phone is a big plus because it keeps my tasks right in front of me where I can see them immediately.
Cons
The part I don't enjoy is that the initial setup feels a bit complex.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Audrey Jefferson
Construction, 101-500 employees
More than a year
“Strong collaboration with reliable support”
Pros
ClickUp stands out as a unique and powerful platform for project management and time tracking. It does a really good job of helping my team and me collaborate on tasks and keep work organized. Getting everything set up was quick and easy and implementation did not take much time at all. Another big plus is that the support team is always available whenever help is needed.
Cons
I use this application every day and honestly have not run into any issues so I do not have anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul Van Zandt
Information Technology and Services, 1-10 employees
Less than a year
“Task management simply works every time”
Pros
Handling tasks is really easy with this, whether it's for my personal to dos or work related projects.
Cons
The setup with subtasks and folders can be a bit confusing at first though I can see how that becomes useful when working with a team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
olena korobko
Computer Software, 500+ employees
More than a year
“All tasks live in one dashboard”
Pros
Having one dashboard to view all my activities along with my teammates' work is really convenient and keeps everything in one place.
Cons
One thing that bothers me is that once I mark a task as done, it disappears from view.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Alex Porter
Computer Hardware, 51-100 employees
Less than 6 months
“Helpful tagging makes teamwork much easier”
Pros
Being able to assign tasks and tag the right people is the part I appreciate most.
Cons
I do wish it included a calendar view for tasks.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Anonymous
Information Technology and Services, 11-50 employees
Less than a year
“Packed with excellent team collaboration features”
Pros
At our small to mid sized tech company we rely on it for core development work within the analytics team. It's far ahead of Trello in terms of capability and offers a much broader set of features. The way it integrates multiple boards so well is especially valuable when collaborating with other teams.
Cons
There's almost too much you can configure which can feel overwhelming at times. The pricing setup is also a bit confusing and the specific feature you need often ends up being locked behind the next pricing tier.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Khothatso Motlemekoane
E-Learning, 1-10 employees
Less than 6 months
“A customizable powerhouse for planning work”
Pros
From planning and documentation to reminders, tracking and saving my work, this software gives me a very flexible and convenient way to manage everything from my laptop. It keeps me organized with features I can customize and arrange to fit exactly how I work. It's also an excellent app for team collaboration and really helps keep everyone productive.
Cons
The huge number of features can feel overwhelming and even a little intimidating when you first start using it. Setting everything up and learning how to navigate the platform takes time which can feel unnecessary so previews and tutorial crash courses would really help especially for users who aren't very tech-savvy. The mobile app can also be a little troublesome when it comes to connecting so that's an area that could definitely be improved.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jon Zilber
Computer Software, 1-10 employees
Free Trial
“Strong features with very reliable support”
Pros
The feature set looks like exactly what I need and there's plenty of support available along the way.
Cons
Getting started feels straightforward only when your workflow closely matches the available templates. If it doesn't, the setup becomes pretty confusing.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Sanjay Reyes
Entertainment, 1-10 employees
Less than a year
“Tools for managing tasks works well”
Pros
It is easy to use. The front end is user friendly so it's simple to understand how to use the features and get things done.
Cons
The free version is fairly limited and you have to upgrade if you want to build better lists or keep track of all your tasks.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Hlalanathi Mngeni
Accounting, 11-50 employees
Less than a year
“Strong tracking with many helpful templates”
Pros
Real time reporting is excellent, the templates are really useful and the time tracking and customization options make the platform very capable.
Cons
Getting oriented isn't very user friendly especially if you're figuring things out on your own as a self-starter.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Geoffrey Kimutai
Marketing and Advertising, 11-50 employees
More than a year
“A very user friendly view for projects”
Pros
One thing that really works well is how user friendly it is. I can look at the bigger picture of a project and then drill down into the smaller details without losing track of anything. Overall it's a very good tool for project management.
Cons
That said there were still a few parts I wasn't happy with. The interface felt somewhat confusing at times and wasn't always the easiest to navigate. I also didn't like that there wasn't an option to export or back up my data. On top of that customer support felt underwhelming.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
More than a year
“all in one setup that actually saves money”
Pros
Running a small business, I really liked being able to use ClickUp in place of several other platforms. It helps keep subscription costs lower and keeps everything in one central place instead of having information scattered everywhere. When data lives across too many tools, it can become overwhelming and hurt productivity so this has really helped us fix that problem.
Cons
At times the system can feel a little slow although it seems like they've been putting a lot of effort into improving the servers recently to help with that. My bigger challenge isn't really the software itself but the huge number of options available. You need to put some thought into your setup before jumping in, otherwise it's easy to feel overwhelmed or lost. There are plenty of YouTube videos for inspiration but you still need to figure out what fits your business best. Once that planning is done, the setup and day to day use become much more manageable. Since no two businesses have the exact same needs, it's worth taking the time to decide what works best for yours.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
Computer Software, 11-50 employees
Less than a year
“A powerful hub for team planning”
Pros
ClickUp was one of the first tools we integrated into our company workflow and that made it a pretty important choice for how we produce software content. Being able to assign tasks, build out different levels, track time and stay organized with planning and execution is essential for us. It has helped us manage our development team more efficiently while also giving us better financial visibility into projects. With all of the ongoing customizations and regular updates, it has become a core part of how we operate as a company.
Cons
We still have not come close to using all of the features because there are so many. That said some of the reporting templates and functions feel a bit complex and a few things we'd want still aren't available yet. On the positive side, updates are released regularly so it seems likely those areas will keep improving over time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Yasas Sri Wickramasinghe
Education Management, 11-50 employees
Less than a year
“Smart workspace packed with many features”
Pros
Right from the start I find it user friendly, packed with features and genuinely user friendly. It's impressive to see how much the team behind it has evolved and improved the product. It doesn't really feel like other tools out there as it comes across as smart, well thought out and very capable.
Cons
I have not run into any major issues with it although there are moments when it can feel a bit overloaded because of how many features and options are available. That said it's not a serious blocker for me.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
10
Janifer Jasmine
Hospital & Health Care, 101-500 employees
Less than a year
“Comfortable environment for achieving project success”
Pros
Using it has been excellent overall as it is easy to work with and really helps make projects successful without much hassle.
Cons
To be honest I have not run into any issues with it so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Shannon Stone
Alternative Medicine, 1-10 employees
Less than a year
“all in one solution that saves valuable time”
Pros
Having everything in one place really does cut down on wasted time. My team and I can handle all the work we need inside ClickUp without bouncing between different tools and that has saved us both time and money.
Cons
Well it's not the most user friendly platform the moment you start using it but they balance that out with lots of videos and helpful articles that make the setup process much easier to get through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jones Ngari
Logistics and Supply Chain, 500+ employees
More than a year
“multipurpose tool”
Pros
ClickUp has been a multipurpose tool for us because it lets us track time and keep a close eye on project progress in one place. The implementation process is very simple which saves a lot of time. Also it helps our team collaborate on projects without any trouble, no matter where employees are working from.
Cons
It's a complete and advanced program for managing day to day activities. I have been using it for years and have not run into any problems at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Software, 51-100 employees
Less than 6 months
“A genuinely fun task management experience”
Pros
The interface and mobile apps are excellent to use and genuinely enjoyable. Managing tasks feels more like a game than actual work which makes the whole experience really engaging.
Cons
Unfortunately, we still have to depend on third-party tools quite often to handle our workflow and the integrations aren't that strong.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Angela Saintyl
Leisure, Travel & Tourism, 1-10 employees
More than a year
“Packed with excellent project management value”
Pros
Out of all the project management tools I have used, this is probably my favorite. Even the free version gives you a ton of value which makes it stand out right away. The platform is very user friendly and getting around it is simple and hassle free.
Cons
there's not much I can complain about here. It covers pretty much everything I need from a project management tool and does the job really well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9