Total 2467 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
Less than a year
“Packed with features and beginner-friendly”
Pros
Getting started with this free project management tool was very easy and it didn't take long to feel comfortable using it. There are lots of YouTube videos available that walk you through the platform which makes learning it even easier. It also feels very complete and I can barely think of any features that are missing.
Cons
It actually took me a while to come up with any downsides but there were a few. At certain points, the software can get a bit complicated although that seemed to be more about not knowing the system well enough yet. The part I had the hardest time with was the mind map especially trying to get all the tasks lined up correctly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“all in one solution for controlling projects”
Pros
ClickUp has been a really strong fit for us thanks to its simple setup, plugin support and a design that keeps everything front and center. It handles project management, team coordination, task scheduling, due dates and progress tracking all in one place. We also use it for employee scheduling, online time tracking and bug tracking which makes it even more useful across the organization.
Cons
Neither my team nor I have run into any issues while using it so at this point I don't have any complaints.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
Less than a year
“Finally a CRM that actually sticks”
Pros
After using plenty of the big-name CRMs, this is the first one that has actually lasted more than six months as an active part of our workflow. The setup was very simple and the API is really good too.
Cons
It's definitely pretty expensive but it also helps you make a lot more money.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Cosmetics, 51-100 employees
Less than a year
“Keeps me focused on progress”
Pros
Progress tracking has been the standout feature for me. It seem smuch more efficient and helps me see that I am heading in the right direction.
Cons
The work management side did not feel that useful to me on the free plan though I can see how other people would still really enjoy it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Events Services, 1-10 employees
Less than a year
“all in one project management win”
Pros
It's a hassle free, full featured project management platform that brings everything together in one place.
Cons
A few features can feel a bit intimidating and take some effort to figure out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Retail, 101-500 employees
More than a year
“Great for team flexibility”
Pros
Compared with other project management tools I have used this one really stands out because of its flexibility and strong performance. It can be customized a lot to match specific needs which makes it work well for different kinds of projects. Collaboration with coworkers is also really convenient and creating tasks plus assigning them to team members is quick and easy.
Cons
The only real downside is the initial learning curve. The interface is fairly complicated so getting started can feel confusing especially for someone who is completely new to it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Think Tanks, 11-50 employees
Less than a year
“Task management works well”
Pros
ClickUp comes with plenty of useful features that make it easier to manage tasks, workflows and team capacity.
Cons
Getting the setup right is essential. It also really depends on every account manager or anyone in a similar role, using the platform the same way when creating projects and tasks, otherwise it quickly becomes confusing for the whole team. On top of that storing and organizing files in it is a nightmare.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Construction, 51-100 employees
Free Trial
“Strong all in one project tool”
Pros
It brings all the tools I use every day together in one powerful project management platform.
Cons
Well getting comfortable with each feature took longer than I expected because the learning curve is steeper than I thought.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
Less than a year
“Tracking and reporting are strong”
Pros
One thing that really works well with ClickUp is how simple it is to use while still being very effective for task management. It also provides strong reporting features and the progress reports on products are especially helpful for keeping track of how things are moving.
Cons
A downside is that it doesn't always integrate well with some of the other tools I rely on. Customer support can also be slow at times and the pricing may feel a bit high for smaller companies that would otherwise just use a spreadsheet to track tasks and projects.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Marketing and Advertising, 11-50 employees
Less than 6 months
“Delivers great results for us”
Pros
Over the past few months of using it, we've had a lot of success with the platform and it's been working really well for us.
Cons
Getting started can be a bit complicated especially for beginners who are still trying to understand how everything works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
Free Trial
“perfect for early-stage startups”
Pros
Project management has been excellent for our startup. It has helped us organize and handle all of our tasks much more efficiently.
Cons
I just wish there were more font options and additional content editing features available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
CP Buisness, 11-50 employees
“User friendly”
Pros
It is customizable.
Cons
None
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Construction, 101-500 employees
More than a year
“Planning and teamwork work great”
Pros
Planning organizing, tracking and managing my day to day work with this software has been really easy. Team collaboration also works well thanks to the built-in chat and assigning tasks to my team is very convenient. On top of that the customer support is responsive and consistently helpful whenever needed.
Cons
Up to this point I honestly have not run into any downsides. It has been helping me meet my goals without any real issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
Less than a year
“Versatile tool for task tracking”
Pros
The platform is easy to use and supports several types and levels of task tracking and project management.
Cons
It does take some time to get familiar with all the different features and filter options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Consumer Electronics, 1-10 employees
Free Trial
“Detailed planning done the right way”
Pros
ClickUp is the ideal task management app to use especially since it lets you be very detailed when planning and organizing work schedules.
Cons
The only downside is that the trial doesn't last very long and after that you need to start paying.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“easy to start”
Pros
The clean, simple design and overall UX make the platform very approachable. It's easy to use and even colleagues who aren't very tech savvy can get comfortable with it quickly during onboarding.
Cons
One issue I have run into with the desktop app is task auto-refreshing. I have missed a few tasks because I couldn't figure out how to get that working properly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Leisure, Travel & Tourism, 1-10 employees
Free Trial
“Free trial helps freelancers out”
Pros
Its free trial is really useful especially for freelancers or small organizations. If you've worked with similar apps before, it makes more sense but I still had to watch a few YouTube tutorials and spend some time learning how everything works.
Cons
It could definitely be more user friendly. Making it simpler would help a lot because it takes time to learn and it can be tricky when you need to collaborate with someone who has never used it before.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“pretty easy to use”
Pros
Right away the interface and overall user experience was amazing. It was simple to move around the platform and figure out how to use it without much effort. I am also pretty sure there are still plenty of features I have not even explored yet.
Cons
The only frustrating part was the notifications. You can disable a lot of them but it took some time to work out which settings I actually needed to switch off.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Wholesale, 1-10 employees
Free Trial
“Trial was misleading and cluttered”
Pros
Getting started did not take much effort. If you're someone who prefers having a lot of features and activity happening in one place, this could suit you though it comes at a price.
Cons
There's just far too much happening in the platform and uploading things and getting properly set up takes several steps. It also wasn't actually free the way a Facebook ad made it sound as it's only a free trial and after that there are multiple upsell pitches pushed at you.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
1
Supermarkets, 101-500 employees
Less than a year
“Keeps every task on track”
Pros
It helps me stay on top of everything each day so I don't miss anything important. Since I can get caught up in one thing and lose track of time, I rely on it to keep me updated on all the work tasks and day to day responsibilities I need to handle.
Cons
I have not run into any issues with it at all. It's been perfect for what I need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10