Total 2467 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

28%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LC
Lauren Cunningham

Printing, 1-10 employees

Free Trial

5.0

“Free app with web access too”

Pros

Having a free option was a big plus and I appreciated that it was available both as an app and through the online version.

Cons

The downside was that it is a little complex and I had a hard time figuring out how to navigate around it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

JB
Joemel Brillantes

Wholesale, 51-100 employees

Less than a year

5.0

“Team collaboration that really clicks”

Pros

Working with different people or across a whole team is really hassle free in ClickUp. No matter where you are, the interface gives a comfortable, reassuring feel just by looking at it.

Cons

It definitely took a while to get fully familiar with everything. We also ran into an issue where some projects seemed to go missing for no clear reason.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL
Angelika Long

Food & Beverages, 11-50 employees

Less than 6 months

5.0

“all in one hub for business needs”

Pros

Having everything my business needs in one place is a huge plus and it does a really good job of keeping track of everything.

Cons

Well I genuinely love this software. It is very simple and easy to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RM
Roxana Motoc

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

“Great features for marketing work”

Pros

There's a really powerful set of features here and it feels thoughtfully designed for marketers who are juggling a lot.

Cons

I genuinely liked the interface right from the start so I don't really have any complaints to mention here.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

CN
Charl Nortje

Accounting, 101-500 employees

Less than a year

5.0

“Helpful tool for tracking projects”

Pros

Using this program has been very fun. For our team, it's been a really useful tool for keeping track of project progress.

Cons

My team and I have not run into any downsides. Up to this point we have not experienced any issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DT
Darren Taylor

Broadcast Media, 1-10 employees

Less than a year

5.0

“Great features with good flexibility”

Pros

ClickUp offers one of the best sets of features out there. Its flexibility lets you tailor it to almost any workflow or situation which really makes it stand out. The calendar integration was also a big plus since it lets me view my whole day in one place.

Cons

Because it's such a complex platform, getting started and fully implementing it can be challenging. Also since I work mostly on mobile, it doesn't feel like the best fit for the way I use software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

NR
Nikhil Ranjan

Marketing and Advertising, 500+ employees

Less than a year

4.0

“Reliable and productive task management”

Pros

Using ClickUp has been very fun. The support team is helpful and the platform feels safe, secure and dependable. Its task management features are highly customizable which really helps boost productivity.

Cons

Every now and then a small bug shows up but aside from that the tool is stable and I have not run into any other problems.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

DS
Devyani Sankpal

Banking, 101-500 employees

Less than a year

3.0

“Modern dashboard with flexible tracking”

Pros

The modern looking interface is one of the best parts for me. The dashboard feels clean and it lays out Gantt charts and graphs clearly which helps a lot with tracking projects properly. I am also able to tailor the features to fit my workflow and the custom fields are especially useful when I need to add extra parameters to my progress tracking. On top of that the more advanced tools make it possible for my team and me to collaborate together on a single platform.

Cons

The mobile app has been hard to get used to because it runs very slowly and makes even simple actions feel more complicated than they should be. I also keep running into bugs whenever I create a new task list and there isn't proper documentation available to help troubleshoot or fix those issues.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

AE
Alaa Ezzeddin

Information Technology and Services, 11-50 employees

More than a year

5.0

“Custom workflows with strong collaboration”

Pros

ClickUp has given us a lot of flexibility when it comes to building workflow management for different kinds of businesses and projects. Its high level of customization means the team can adjust it to match exactly what we need and the ready-made templates save us a lot of time and effort when setting up the right structure for our work. It also helps the team take part in shaping a complete action plan together. On top of that it offers plenty of tools for tracking tasks effectively and I really appreciate the unified calendar along with task lists that automatically update their dates. Another big plus is how it keeps communication in one place, letting us share updates, leave feedback and send alerts to teammates on the same page which makes it much easier to stay on top of every part of a project.

Cons

Honestly, I have not come across anything major that I dislike. The platform looks visually appealing and the tools are very simple to access. If I had to point out one thing, it would be the need for better space organization and the option to create subfolders.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JMM
Juliana Mohd Mahbub

Automotive, 500+ employees

More than a year

5.0

“Versatile features and useful resources”

Pros

Between the different themes and the overall flexibility, it gives a very clear picture of what can be done. On top of that the features and support materials including recorded manuals, offer a level of detail that makes the platform approachable for everyone. Because of this, I am able to allocate my time and budget more effectively across the various initiatives my team is currently managing.

Cons

One thing still missing in my opinion is a way to handle aggregate planning, define a specific project clearly and share that information across other teams. If that capability were added, I really think it could stand above the competition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

JVM
Justin Van Mulligen

Marketing and Advertising, 11-50 employees

Less than a year

4.0

“Clean UI with quick onboarding”

Pros

The interface is easy to navigate and the core workflows are simple to understand which makes getting started and onboarding new users pretty effortless.

Cons

Every now and then I have run into a few bugs and the occasional feature behaving a little oddly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

ANG
Alberto N García

Education Management, 500+ employees

More than a year

4.0

“Great toolkit for planning projects”

Pros

this comes with a lot of features and keeps getting better over time. It supported my work for two years while I planned projects of all kinds, from courses to academic papers. I was able to break each project down into tasks and even smaller subtasks and setting up dependencies was very useful. The Gantt Project feature in the paid version was handy as well, even though it was not the most user friendly or flexible when moving things around. Reaching the team for help was quick whenever I had questions and the almost weekly updates kept me informed about new features and fixes.

Cons

That said there is a pretty significant and somewhat unusual downside for me. Even with all the advantages it offers, my experience with it changed after using it every day for two years. Since January 2021 I have mostly relied on it just to map out the core structure of my work and keep the big picture in view. The reason is simple as there are just too many features. As strange as it sounds, I often felt lost inside the app because of the sheer number of options available.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

TB
Todd Betzold

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

“All projects are neatly organized”

Pros

Having everything in one place is a big plus. I can manage several projects at the same time and the software does a good job of keeping each one separate and organized.

Cons

The downside is that it isn't very user friendly. If you're not already familiar with how it works, figuring it out can be really frustrating. I have used other tools that are much simpler to navigate and work in.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

APDSF
Adelmo Pires da Silva Filho

Information Technology and Services, 500+ employees

Free Trial

5.0

“A favorite for managing project work”

Pros

The platform has a user friendly design, looks visually appealing and makes project management simple. It's easy to use and the custom fields help us store and organize information really well. I'd definitely recommend it. We're currently using the free plan but if we decide to invest in a project management tool, it would absolutely be the one we choose.

Cons

Well the biggest challenge right now is that the free version feels limited in several areas especially storage. We've even had to create another user just to keep using the community version.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

SL
Sander Leenders

Computer Software, 11-50 employees

Less than a year

4.0

“Versatile tasks with handy dashboard”

Pros

It is easy to navigate and the personal dashboard is a really nice touch. Tasks can be added to multiple lists and shared across different groups and users which makes collaboration much more flexible.

Cons

Logging time manually can take a bit of extra effort. That said if you simply start and stop the timer when you begin and finish a task, it's not much of a problem.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AN
Akash Narasimhamurthy

Market Research, 11-50 employees

Less than 6 months

4.0

“Good tracking and useful integrations”

Pros

Keeping tabs on employees daily effort and the estimated time for each task works really well here. There are lots of filters and plenty of useful features to work with. Connecting it with tools like GitHub, Slack and others makes day to day work much more convenient. The interface also looks good and the overall user experience is very good.

Cons

One issue does come up from time to time as after entering tracked time and submitting it, the entry sometimes doesn't get saved so it has to be added again. That's the only problem I have run into since I began using it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

MT
Mamadou Tuo

Information Technology and Services, 1-10 employees

More than a year

5.0

“Packed with features and affordable”

Pros

Considering everything it offers, this is a very complete project management tool at a really affordable price. It comes with useful extras like bookmarks with screenshots and documents that can be added directly inside the software.

Cons

The downside is that the language support feels too limited which can be a disadvantage for some potential users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

JS
Jacob Scoville

Computer Software, 51-100 employees

Less than a year

5.0

“Great for automation”

Pros

ClickUp has become my go-to for tracking customers, seeing exactly where they are in the journey and spotting opportunities for proactive follow-up. The automation features are a big plus too as I can set reminders, trigger workflow updates and handle other actions without doing everything manually. It is user friendly right away yet it still has plenty of advanced functionality that doesn't take long to pick up.

Cons

One issue I run into is that the webpage times out fairly often without properly reloading. When that happens, new tasks or details I have entered can appear to save when they actually don't which has caused me to lose important information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 51-100 employees

Less than a year

4.0

“Mobile task management works great”

Pros

The mobile app is easily one of the things I enjoy most about this software. From a project manager's perspective, assigning tasks works really well, making it simple for different teams to handle their tasks, subtasks and even milestones in an organized way.

Cons

At times the different view options can feel a bit confusing and the filter button is an area that could definitely be improved.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

BB
Binny Bhatt

Civil Engineering, 51-100 employees

Less than a year

5.0

“Good for sprint planning”

Pros

Right away the bubbly interface made this product enjoyable to use. The screens are very user friendly and beyond the overall user experience, the feature set has been just as impressive. Sprint planning was a core need for our team and it handles that really well, along with tracking dependencies and task blockers across the team. Our daily standups have become more productive when we use it and the story boards have been very effective and work exactly the way we expect. I genuinely love this app and it's been exciting to watch the product grow from a startup into a unicorn.

Cons

I really don't have any major complaints about this product. If I had one small suggestion, it would be to include a built-in video meeting feature so everything could stay within the same workflow. Other than that, everything works just the way I want and I am very happy with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8