Bijay Adhikari
Education Management, 1-10 employees
Less than 6 months
“Does a great job tracking projects”
Pros
Using ClickUp to log hours across my projects has been really helpful. The interface is simple and easy which makes working in the app efficient. I really appreciate how it tracks my progress, lays out every task that still needs attention, lets me collaborate with my team and gives me the ability to monitor each task within every project separately. That makes it much easier to stay on top of everything that everyone involved needs to complete.
Cons
One thing I am not a fan of is the number of promotional emails the company sends. That's really my only complaint about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David Beach
Telecommunications, 51-100 employees
Less than a year
“Project setup is very effortless”
Pros
Putting projects together in ClickUp is really easy which makes getting work organized much faster.
Cons
At the beginning the interface can seem a bit overwhelming until you get used to it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Harrison Williams
E-Learning, 1-10 employees
Less than a year
“Task organization that truly delivers”
Pros
As a small business this turned out to be exactly the system we needed to organize our work and prioritize tasks properly. It really fit what we were looking for.
Cons
There is definitely a learning curve and getting it set up and fully implemented takes real commitment. It also works best when the whole team is willing to stay engaged and consistently put in the effort to keep everything updated.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Sharmin Prince
Non-Profit Organization Management, 1-10 employees
Less than a year
“Clear teamwork and good communication”
Pros
It keeps the whole team aligned in one place and makes communication pretty organized and easy.
Cons
Nothing to complain about right now. It does exactly what I expect it to do.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Brian Endres
Internet, 1-10 employees
Less than 6 months
“Great for teamwork and organization”
Pros
it has been very user friendly and the pricing makes a lot of sense especially with premium features you can unlock as your business expands. It offers really strong communication tools for both team collaboration and B2B work and it does a good job of keeping your entire operation organized in a way that stays highly accessible.
Cons
I really have not run into any major downsides. The only issue is that things can get a little confusing when files aren't clearly labeled or stored properly though that feels more like a user-side problem than a fault with the software itself.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Rovel Chambers
Education Management, 51-100 employees
Less than 6 months
“Free start with lots to explore”
Pros
Starting out is free which makes it possible to explore the features before committing.
Cons
It's hard to immediately see the full value because there's a lot to go through.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Ricardo Costana Garcia
Accounting, 1-10 employees
Less than 6 months
“Excellent task and sprint management”
Pros
Really amazing software for organizing tasks and managing sprints.
Cons
There are still a few features I feel are missing, even though they may be available in other tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 11-50 employees
Less than 6 months
“all in one hub for project work”
Pros
This app has been the biggest win because it replaced several different tools I used to manage projects.
Cons
One thing I did not like was not being able to upgrade only a few extra users on a contract to the Business plan for admin access. It would also be really helpful to have a support chat especially for new users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Ricardo Rover
Information Technology and Services, 1-10 employees
More than a year
“Collaboration that really delivers results”
Pros
The way everything is set up makes teamwork work really well especially when multiple users need to collaborate across all tasks at the same time.
Cons
There are still a few sync bugs between users and I have noticed some performance slowdowns on servers in South America. That said the team seems to be actively improving both the bugs and the performance on a weekly basis.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
sergio wilfrido dominguez bautista
Marketing and Advertising, 1-10 employees
More than a year
“drag and drop makes task management easy”
Pros
Using it is not a hassle since it's basically drag and drop. Creating a task is really simple and even the free version comes with a lot of features included.
Cons
It's very user friendly and the platform is clearly well built and thoughtfully designed for managing tasks.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Melissa Hallam
Computer Software, 500+ employees
More than a year
“Good setup for task tracking”
Pros
Task organization is one of the best parts for me especially with the way everything is arranged by status and the number of columns available for each piece of work. I use the time-tracking tool every day to help estimate project completion dates and it also makes coordinating tasks with multiple participants really simple.
Cons
Getting familiar with the platform took quite a while because it took me a long time to sort out several issues. One thing that stood out after thinking about it was the online status indicator such as a green dot can show up on someone's profile even when they are not using it, while people who actually are active sometimes appear to be offline.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Angel Rose
Information Technology and Services, 51-100 employees
Less than a year
“Great dashboards and collaboration tools”
Pros
Its simple design, attractive interface and overall convenience are what convinced us to adopt it for project management especially for activities and projects that need close monitoring and strong attention to detail. One of the best approaches has been customizing the project database so the whole team can work together on developing and editing workflow diagrams. I really like that it gives us excellent project management features along with plenty of collaboration tools. We can set up a project board and begin adding activities right away since it lets us create realistic plans where everyone can contribute tasks, dates, dependencies between activities and comments. It also provides several task schedule views that we can manage as needed. Team members are able to update tasks and keep everyone else informed. Its automation tools automatically adjust dates for upcoming tasks based on the current project status and previous activities. The reports and dashboard are also very helpful for tracking project progress and identifying any issues.
Cons
There honestly were not many drawbacks for me to point out because it is user friendly and handles a lot of project management needs quickly including team communication, task updates and generating reports that capture all project changes. The only real limitation is that it does not handle large-scale projects with multiple WBS layers and thousands of activities very well. It works wonderfully for smaller projects with a limited number of tasks.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Vitalie Nistreanu
Telecommunications, 11-50 employees
Less than a year
“Versatile tool for any workflow”
Pros
This tool offers a broad range of features and possibilities so it fits just about any professional task or workflow you need it for.
Cons
I don't have any complaints or dissatisfaction with this software so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth Soto
Logistics and Supply Chain, 1-10 employees
Less than a year
“Easy to learn and use”
Pros
Right from the start I find the platform user friendly and if you're comfortable with tech, it's pretty quick to figure out and start using right away.
Cons
One issue I have run into is with task reminders. At times reminders for a specific task need to be created through the calendar instead of directly in the program. If the reminder on that task doesn't automatically sync to your calendar, you end up not getting the notification.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Siokas George
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“Good integrations with great flexibility”
Pros
One of the biggest strengths is how well it integrates with tools and apps from other companies which really helps boost productivity. It also makes it possible to tailor the dashboard around the team's workflow and the specific needs of each project so the platform feels both practical and powerful. On top of that the team keeps introducing new ideas and services regularly which makes the software feel like it's constantly improving.
Cons
The only part that gave me trouble was the automation feature. It took some trial and error to understand and without a preview option, it was hard to see the effect it would have before applying it to the main project management pipeline.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Marketing and Advertising, 11-50 employees
Less than a year
“Works well across all devices”
Pros
Using this software on both PC and mobile has been very convenient and the interface is quite user friendly which I really liked.
Cons
I wasn't able to manage micro-tasks effectively in this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alex
Stevenson housing, 11-50 employees
“We are willing to work with them again”
Pros
Their developers team is wise. The identify the mid way challenges and provide sophisticated solutions.
Cons
None
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Shaniece Morris
Cosmetics, 1-10 employees
Free Trial
“Task tracking that actually delivers”
Pros
It gave me most of what I needed to stay coordinated with my virtual assistant and keep track of tasks, time and overall progress effectively.
Cons
Well I still needed a few more features especially something like an inbox for communication and I couldn't find a quick or instant way to handle that.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Teara Sander
Hospitality, 1-10 employees
Less than a year
“Was not what I wanted”
Pros
At first I was enjoying this software but in the end it wasn't really what I wanted.
Cons
Customer support was poor and it took a long time to get in touch with someone.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Erika Chandler
Hospital & Health Care, 101-500 employees
Less than 6 months
“all in one features I really enjoy”
Pros
Having 10+ features available in one place is the biggest advantage for me. The software is also organized really well so everything is clearly laid out and convenient to use.
Cons
One thing it still needs is a larger FAQ section since many of the most important questions are not covered there. I assume that may be why they offer live video chat support instead.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9