Condeco Reviews

“Not fit for consumption

Pros

I have nothing good to say about this product or suggestions at the moment.

Cons

It has been impossible to receive any support or activate the software. The knowledge base is filled with irrelevant information and lacks proper documentation.

“Easy desk booking...

Pros

Booking desks and keeping track of who is in the office each day is quite convenient now. As an administrator, it is easy for me to cancel a desk reservation for a colleague who won't be coming in.

Cons

Pulling reports is not intuitive and can be finicky. Also it is not easy to view past attendance records.

“Desk Bookings

Pros

It offers essential functions that are user friendly.

Cons

There are several factors to consider, but one that stands out is the floor plan. It lacks the desired level of intuitiveness.

“Good Product, easy to implement

Pros

It was easy to implement, and the user friendliness, along with the good price, made it a great choice for our company.

Cons

The Sales Support team gave us the impression that signing the contract quickly in 2023 was important.

“Review Ann

Pros

The setup process is quite simple and the tool is user friendly even for beginners.

Cons

While some issues are resolved, stability remains a concern as they tend to resurface.

“Reactive versus innovative

Pros

As an admin, I like that I don't have to use two different platforms. I also like the flexibility to customize and troubleshoot on our own before involving Eptura engineering.

Cons

It heavily relies on users to drive innovation, rather than proactively keeping up with market trends. There is no tracking feature and admin access cannot be further restricted within categories. Cancellation reporting is also missing. Any new advancements require additional financial investment, and everything seems to be an add-on.

“space booking system

Pros

Condeco caters to multiple platforms, including parking, desks and meeting spaces. The booking grid provides a helpful overview of upcoming reservations. I especially love the floorplan feature. The updated mobile app is modern and intuitive which allows me to conveniently book and manage everything anytime. Integration with M365 and the Outlook add-in is a no-brainer. It seamlessly syncs with LDAP and SSO for a smooth user experience, leveraging our existing authentication infrastructure. The customer support is excellent.

Cons

One drawback was the limited ability of the Outlook add-in to book multiple meeting spaces. However, they have developed a solution for this, and we are eagerly awaiting its release.

“Review for a great product

Pros

It simplifies collaboration with my team when we are in the office. If we have a busy week with lots of meetings, we can easily schedule and book the meeting rooms we need. I also like the option to check room availability through the booking grid or directly in Outlook. The touch screens outside each room also add a sleek and modern touch.

Cons

So far, we haven't come across any aspects that we dislike. It fulfills our requirements perfectly, and in my opinion, it is an essential tool for a modern office.

“Top workspace booking tool

Pros

Having both a browser and a mobile app is fantastic. It makes it very easy to book a desk or space when I go to the office. I can also see which days will be busy and plan accordingly. The team day feature is really helpful as it allows me to organize our weekly in office day for my team and book one of our designated areas. Visualizing the spaces on the floorplan is also great. We even use it to book our parking spaces. It's convenient to have all our bookings (desks, rooms, parking) in one place on the portal. Condeco has become an integral part of our work lives, and it's a fun tool that we enjoy using!

Cons

We are looking forward to further improvements on the mobile app and the team day feature. It would be great to click on the floor plan and see which spots have been booked by whom.

“desk booking

Pros

It works globally and worldwide and it is easy to use.

Cons

Implementation was challenging, and learning all the features was not easy. Having training materials would have been beneficial, but I would like to mention one thing that customer support team was very helpful and patient with us.

“Great tool / Need to listen to their clients / Improvement needed concerning the support team

Pros

It is a great tool with Microsoft Multi-Tenant support. We have valuable interactions with the team, although we do encounter technical issues (see cons).

Cons

We are required to pay for the latest plugin, which seems mandatory. The support team doesn't seem to understand what constitutes a bug and suggests requesting an evolution. The infrastructure team takes too long to respond. The system includes unnecessary voting for feature enhancements. It took over three weeks to correct a simple spelling mistake.

“WiserXP review

Pros

Security, stability, features, and integration with o365 are few among many things I like the most about this software.

Cons

The high pricing makes it hard to sell to medium-sized companies.

“Condeco

Pros

The ease of use is remarkable and whenever there are issues, the support desk communicates clearly and comprehensibly.

Cons

Currently, nothing comes to mind, but there is an option to provide suggestions through the portal.

“Good Experience

Pros

It's easy to work with and provides a helpful overview for customers. Delegating customers to specific areas of the app is also easy.

Cons

Troubleshooting becomes challenging as it's not feasible to read databases.

“Top tier customer support

Pros

The agents are always friendly and approachable, and they are happy to assist with any issues I may encounter. Moreover, the software is extremely intuitive.

Cons

There is a limitation where booking half-day slots is not possible.

“Condeco Feedback

Pros

The automation feature allows meeting spaces to be booked and managed with minimal human intervention.

Cons

Currently, I can't think of anything specific. We switched back to Condeco in 2021 and started with using the meeting space functionality.

“Easy to Use

Pros

I like how easy it is to book resources all in one place.

Cons

The admin features are not the most intuitive, as the terminology used to describe certain parts of the system can be confusing. It's not always easy to quickly find what you are looking for, often requiring navigation through multiple screens in the admin area due to limited changes being made.

“Review

Pros

Booking desks is a hassle free process through the Condeco App.

Cons

Configuring it is too complex and time-consuming.

“Condeco

Pros

The software is easy to use. Also it allows me to book a desk or meeting space in a matter of seconds.

Cons

The mobile application lacks certain functionalities.

“Condeco and Teams Rooms

Pros

The ability to book rooms, desks, catering, use the Wayfinder board, and generate reports is fantastic. Users can easily book desks and search for staff.

Cons

We recently implemented Teams Rooms, but the Condeco web portal doesn't integrate with M365 Teams Rooms. The Outlook add-in lacks the ability to book multiple room bookings, although Eptura is working on resolving this. Additionally, admins cannot book catering requirements through the Outlook add-in; they need to use the web portal. The Facilities Management team prefers using the web portal, which unfortunately doesn't integrate with Teams Rooms.

“Early experiences by administrator

Pros

There are several advantages: 1) The search function helps me find team members. 2) Booking personal spaces is a unproblematic. 3) Using Microsoft and the Condeco add-in to book meeting rooms is quite helpful. 4) The booking grid provides a comprehensive view of available resources.

Cons

The installation process was difficult, especially when it came to connecting the room's note pads properly. We would like to integrate meeting rooms into existing meetings.

“Condeco

Pros

It is simple to use and the support team is quick to respond.

Cons

Occasionally, it can be very slow. It lacks consistent functionality to close desks on specific days. There are frequent synchronization issues with Exchange rooms. It doesn't offer the option to select all desks and relocate them to a different location, floor or group.

“Good software

Pros

I have had positive experiences with Condeco support and would recommend it.

Cons

Sometimes, finding the menu within the app is not easy or simple at all.

“Condeco Review - 9.11.23

Pros

Compared to other solutions we assessed, Condeco proved to be the most intuitive according to our end-user testers. It also satisfied the requirements we were seeking in a resource management solution.

Cons

I believe the administrative side of the portal could be more proactive and organized. It feels like you have to navigate through multiple menu sections to complete tasks that should ideally be streamlined within a single menu and process flow. It would be beneficial to have all Condeco portals consolidated into one, eliminating the need to switch between them for administrative tasks (e.g., Condeco Portal, Vendor Portal, Support Portals).

“Very good tool, generally stable system, very good support.

Pros

Accessing Condeco seamlessly across devices is not a problem and the deployment process is also easy. The support channel is also top-notch.

Cons

The mobile app can sometimes be unstable, resulting in frequent logouts for users. The instructions and know-how are tailored and not always simple. The transition from Exchange Sync to Smart Calendar proved to be more challenging and requires a second test tenant in Azure.

“Condeco Meeting Room & desk booking

Pros

The product is stable and user-friendly. The web app covers almost all our needs, and the Vendor and Visitor sections are particularly useful. The integration with Outlook's smart calendar is also convenient.

Cons

If you are new to desk/room booking products, it's advisable to plan advanced usage carefully before submitting the setup spreadsheet. Additionally, deciding early on whether you plan to use SSO is important. Initially, getting the Outlook add-in to work properly was difficult and required several project meetings to get it up and running. This might have been due to the recent release of Office 365. Unfortunately, the Outlook add-in needs significant development to become a complete product, and the promised additions should have higher priority on the product roadmap.

“Treat back office team

Pros

The service provided is excellent, with knowledgeable and friendly advisors. The system itself is highly useful and meets my needs.

Cons

Occasionally, it can be quite slow, but it could be attributed to the internet connection or cloud service.

“Excellent desk/meeting room booking system

Pros

The ease of use, especially the ability to access it on a mobile phone. Being able to book personal spaces and meeting rooms through Outlook is a great advantage.

Cons

The inability to book personal spaces more than 5 weeks in advance is a limitation.

“Condeco Review

Pros

Recently, Condeco introduced Condeco Analytics and a Reporting section, in addition to the existing features for conference room and car booking.

Cons

There are synchronization issues between ORF and Condeco when it comes to Exchange sync. We have faced Out of Sync (OOS) problems multiple times from the user's perspective.

“Condeco Review

Pros

The seamless integration of Condeco with the cloud is impressive.

Cons

It offers a similar booking experience to Outlook for Microsoft Teams calendar.

“Meets so many needs in one product

Pros

Personally, what I find most valuable is the ability to easily reschedule meetings, which we jokingly refer to as "room Tetris," in order to optimize our use of meeting rooms. Among the solutions we've explored, Condeco stands out as the easiest to use. The support team is also fantastic, always ready to assist when something isn't working or provide suggestions for improvement.

Cons

We can't think of anything at the moment, but our account team keeps us informed about upcoming features, and we also have the option to log ideas.

“Condeco Review

Pros

I can easily book meeting rooms directly from the device.

Cons

The support and customer service are extremely poor, as they provide no assistance at all.

“Administrator Review - FE fundinfo

Pros

The product is continuously improving and updating.

Cons

The proximity-based check-in technology needs improvement.

“Condeco

Pros

It is easy to use, offers insightful statistics and has a convenient smartphone application.

Cons

So far we are happy with everything.

“Review

Pros

The Desk Booking feature seems to be a useful tool and relatively simpe to use.

Cons

Deploying the Meeting Room Com+ Add-on is challenging, and it lacks user friendliness.

“Condeco review

Pros

Making booking and managing spaces is simple and it is user-friendly.

Cons

Managing rooms and groups can be challenging. The menu is a bit complex too.

“Bad experience

Pros

Highly user-friendly, easy to use and deploy.

Cons

There is no entity in Saudi Arabia and the support has been extremely poor. Incorrect updates pushed to devices caused damage, and currently, we have 11 non-functioning devices. We have been struggling to get them fixed since a long time but there has been no resolution so far.

“Best one out there

Pros

Having used both Condeco and another in-house software for desk booking, I highly recommend Condeco due to its ease of use.

Cons

So far, I haven't encountered any issues. Everything has been positive within the first 6 months.

“Condeco Review

Pros

The floor plan view is decent, and the app offers multiple functionalities.

Cons

The user interface is not intuitive, and it takes a lot of time to book a desk.

“Must have tools for stay productive

Pros

The customer support is excellent, providing hassle-free assistance when needed. It is user-friendly and easy to learn. Additionally, the attendance recording feature is what I liked the most. One notable feature is the ability to find colleagues easily and recover room schedules with ease.

Cons

Personally, I have no dislikes with this tool/system. It is simply excellent in keeping my organization productive.

“Excellent support

Pros

It seamlessly integrates with our existing tech landscape, making the process easy and efficient.

Cons

As a member of the implementation team, I haven't come across any cons yet. Perhaps there will be new integrations in the roadmap...

“Fairly decent meeting toom booking software

Pros

It seamlessly integrates with Microsoft Exchange, allowing me to check meeting room availability and book meetings on my own.

Cons

The permissions model is complicated, and we have experienced numerous backend server problems that can be challenging to troubleshoot.

“Works well and does the job

Pros

The graphical interface is appealing and simple to navigate. It's intuitive and makes booking meeting rooms a simple task.

Cons

It would be beneficial to have better integration with Outlook, if possible.

“Easy to use booking software for business

Pros

Everything is interconnected, from the rooms to Outlook appointments, creating a smooth workflow. It's a simple yet incredibly useful and efficient program. Once set up, I can simply swipe my badge at a wall unit and book rooms instantly.

Cons

Occasionally, it would fail to communicate with something, and I would receive emails stating that the room I had booked (which I was usually sitting in) is no longer available for me and is open for others to book. It would recommend using the walk-up feature and I did however my experience was quite odd.

“Much space for improvement

Pros

The devices they use for the booking software are quite impressive!

Cons

Sometimes, it's not easy to use and can be a bit confusing. I'm not fond of the software's design itself.

“Works, but seems dated

Pros

It effectively handles room bookings and syncs with Outlook. The functionality with room display screens is particularly convenient.

Cons

The booking process seems to involve unnecessary steps, and the booking remains even after a meeting is removed. The user experience could be more streamlined.

“Bad product

Pros

We installed this software in our office, but unfortunately nothing seems to be working properly. The RFID reader fails to read, the outside room signage displays meetings incorrectly, and the device often freezes. Additionally, I'm having trouble understanding how to make a booking.

Cons

You can get an idea from my previous comment. I did not like anything about this product