Connecteam Reviews

“Easy for remote workers

Pros

Connecteam has been a game-changer for managing our remote, out-of-country employee. They find it incredibly simple to log their hours from anywhere which eliminates the usual back-and-forth. For us the ability to effortlessly track their progress and project contributions not only builds trust but also makes us feel like a truly integrated team, despite the distance

Cons

I don't have any issues with it right now. Everything is working fine and I'm satisfied with it.

“amazing geotracking feature

Pros

It is super simple for my team and me to use. I especially enjoy the scheduling feature which lets me reuse last week's plan for the new one. The geotracking and geofencing features are awesome too.

Cons

The app works great overall and I don't really have many complaints. However I'd love it if they added a feature that automatically tracks mileage for drivers since they already track their locations. They just need to use that data.

“great experience so far!

Pros

We turned to Connecteam to schedule our team and track hours since it works so well with Google Calendar. The extra features like task management for shifts and team chats are fantastic. It's been a great experience, just what we were looking for.

Cons

I haven't had any issues with Connecteam. It meets our needs and every user can easily access what they need.

“Easy to use system

Pros

It is really easy to use. My team picks up new processes quickly and I love how user-friendly it is.

Cons

I'd love to see if Connecteam could integrate with other tools we use like Workhub or Abadata.

“Lets us monitor our sales reps

Pros

Being able to track our sales reps in real time is a huge bonus especially at such a low price. We can see their routes and make sure they're covering the right areas.

Cons

One thing I'd like to see is a feature that tracks the number of days worked as our company pays by days, not hours. Right now it only counts hours.

“appreciate the messaging feature

Pros

Sharing information with the team is so easy. The messaging feature is great and I love that I can see all messages in one spot.

Cons

Occasionally the app takes a bit longer to load. I'm not sure if it's due to the many moving parts on the screen.

“Helpful support team

Pros

Both admins and staff find it simple to use. As newcomers, we had many questions but the AI and live support team have been super helpful.

Cons

It'd be great if I didn't have to keep switching between admin and user modes to access everything.

“budget-friendly for smaller teams

Pros

For a small business like ours, it is cost effective. It's simple to use even if you're just starting out.

Cons

I haven't run into any issues yet. I've enjoyed learning it and creating the forms I need to share with contractors.

“Convenient for communication

Pros

I love how easy it is to stay in touch, clock in and manage things in one spot.

Cons

There are times when the app feels a bit slow to load and switching between features can take a few extra clicks.

“full marks for connecteam

Pros

It's great how I can stay on top of my team and make adjustments instantly. I can forecast hours, fill open shifts by opening them up to everyone when needed and handle shifts in advance. This app is awesome. Having round-the-clock customer support is a huge plus too. Everyone's so helpful and friendly. Plus it's affordable. I'd give it a 10 out of 10!

Cons

I really don't have any complaints. I haven't faced any problems and the training videos for both admin and staff are very helpful.

“Helps me manage my business

Pros

I really appreciate how Connecteam helps me manage so many parts of my business, both through its app and through integrations.

Cons

There are a few features I'd love to have but it's nice to know they're working on them in upcoming updates. Sometimes it's a little tricky to find or understand some of the settings.

“comprehensive solution

Pros

The customer support is top-notch and the platform is super easy to use. It's a complete solution for managing employees from scheduling to time off, clock-ins/outs, forms and even payroll system syncing.

Cons

It took a little while to get the hang of things, mainly because of all the customization options. Also some features are only available if you buy the full platform.

“ideal for smaller teams

Pros

Feels like a full solution especially for smaller teams. Timekeeping, timesheets, rewards and training setups are nice features. I also love the knowledge base which keeps all our processes in one place. And the fact that it has an API is a big bonus!

Cons

This tool could get pretty expensive after you move past the free version. Each plan is priced individually and some features that come with the free plan require a more expensive plan even for a small team of 11.

“Employee management simplified

Pros

Really cool how easily I can stay connected with all employees and this app has made employee management much easier.

Cons

Would be great if there was a button to select all employees at once instead of having to click each one individually.

“love the mobile app

Pros

I love how easy it is to use the mobile app. Setting up training videos is simple and watching them is just as easy for my staff.

Cons

I found the website a bit confusing to use. It didn't really match the app view and watching training videos felt like a different experience.

“everything at one place

Pros

It combines everything into one app including scheduling, time tracking with GPS and geofencing, messaging, forms, training modules, surveys and employee engagement tools.

Cons

The modular pricing means you're billed separately for different 'hubs' like Operations, Communications and HR & Skills. The costs go up once you move past the free or flat-rate plans especially when your team exceeds 30 users.

“Great for team communication

Pros

Overall it's easy to use. I especially like the built-in communication system for my team. There's an update every week that makes it even better.

Cons

There are some glitches here and there. I also wish there were more options based on business needs. My company works on a pickup basis and not all our team members work full time. They pick up shifts as they're available so it's tough being charged per person each month, especially when some only work once or twice a month. Other competitors like StaffConnect offer up to 500 users before requiring an upgrade, which suits staffing agencies like ours.

“simple to handle & helpful video guides

Pros

It's super simple to handle and there are helpful videos on YouTube if you ever need extra guidance on setting things up or finding something.

Cons

When you upgrade, you lose access to some useful features from the basic plan like the 30-minute discount that's automatically applied.

“accessible from iphone and laptop

Pros

Love how simple it is to publish shifts and add team members. It's super smooth whether I'm using my iPhone or laptop.

Cons

I'd like to be able to enter exact dates and split shifts by user. It could definitely be more specific.

“Good value for money

Pros

I really appreciate how convenient it is and the great value for the price. Plus the customer support has been so supportive.

Cons

I find it a little confusing to figure out where to see my shifts. It should be easier to access on iPhone.

“lags a bit

Pros

This app is userfriendly and works great for managing projects.

Cons

There might be speed issues and glitches at times but overall it's great. It just takes a little while to load now and then.

“Simple for everyone

Pros

It's simple to use for both staff and payroll management. It helps us keep reports current and manage our field staff's activities smoothly.

Cons

Integration with other systems is not upto the mark but their team is on it.

“excellent tool for project management

Pros

It has great add-ons and is easy to learn. The app is simple to teach others making it a fantastic tool for project management.

Cons

The view is stuck at phone size when I use it on my phone. It might be user error but it would be great if I could switch to a computer-based view.

“Went digital thanks to connecteam

Pros

So convenient to connect with all my employees at once. Plus it has saved us from the paperwork and turned our documents and policies digital which is a huge time-saver.

Cons

I think the scheduler is a little complex. I often have to exit and come back in because it freezes.

“clean interface

Pros

The interface is clean and logical. As a manager I love being able to see when my staff have viewed posts and made updates.

Cons

They make you pay for upgrades but it's easy to access both on the phone and desktop. It's great for adding forms, manuals and memos for the staff.

“simple to add members

Pros

Adding team members is so easy and I love the app's modern design. It's sleek and super easy to read.

Cons

Notifications don't show up at times even though they are turned on on my phone.

“Effective tool for time tracking

Pros

Chat feature makes communication with my colleagues simple. The forms are not complicated and the time tracking and time-off functions are clear and efficient.

Cons

I couldn't edit forms after submission previously but they've been updated and now everything works fine.

“easy set up

Pros

Setting up the app was pretty easy and customer support made it even simpler. They're quick, personal and we've never had an issue that they couldn't fix with a fast reply.

Cons

Like any software, it has some limitations for specific needs in our business. It also has extra functions we could use but they're part of a bigger plan that we don't use enough to justify the extra cost right now.

“professional customer support but pricey upgrades

Pros

The customer support has been amazing. It's helped us track our employees' time and tasks. Scheduling, time-off requests and shift trades are all really easy to manage.

Cons

We had to upgrade every time we wanted something. The different service tiers can be confusing and frustrating.

“all-in-one solution

Pros

I love that its a complete system with scheduling, rosters, clocking in and out, timesheets, user access and even a spot to store each user's info and docs. The task management and chat features are also super convenient especially being able to upload receipts through chat.

Cons

I honestly don't have any complaints about Connecteam. It's a wonderful app and I've really enjoyed using it.

“User friendly platform

Pros

Found the platform to be really user-friendly. I can easily access it and track our employees' clock-ins/outs. We've been using it for some time now and haven't faced any major issues.

Cons

Occasionaly my employees have trouble logging in but it's almost always resolved quickly.

“faulty chat feature

Pros

Appreciate the variety of features especially the Calendar, Time Clock and Courses. I also find the recorded webinars really helpful.

Cons

At times chats don't work causing delays in communication so we end up using other platforms. We also noticed that images within courses don't stay linked.

“Simple to learn and use

Pros

The app is simple to learn and use. There are tutorials available for just about everything and its ease of use is probably the best part.

Cons

Some features are limited unless you keep paying extra for each one. I wish there was just one more affordable plan that covers everything.

“well laid out dashboard

Pros

It's so user friendly and the dashboard is well structured. I love how admins get updates and detailed information especially since we're based outside of PH.

Cons

It would be really helpful to see leave requests in a calendar view as an admin. This feature is currently missing.

“keeps the team up to date

Pros

My staff stay much more connected with the key things we want them to know compared to when we were using When I Work. Its simpler and our staff is more engaged than before.

Cons

Would've been nice if there were more features without needing to upgrade. For instance I'd love to add more locations to the timeclock without upgrading. We have many job sites and marketing events where staff can't clock in so we manually add their hours after the shift.

“Simplifies employee experience

Pros

This platform combines many different tools and resources which helps reduce confusion and makes things easier for our employees.

Cons

Navigation could be more efficient like when viewing previous timesheet maps or checking clock-ins for users.

“complete system for remote teams

Pros

Ideal for remote teams. It combines everything you need including scheduling, time tracking, communication, training and task management into one easy-to-use app. No need for five different tools anymore.

Cons

Free plan is decent but to get advanced tools, you'll need to upgrade. That's to be expected but it can be frustrating when a feature you need is just out of reach.

“responsive team

Pros

I find it convenient and the features are almost perfect for our business. Customer support is also quick to respond whenever we reach out.

Cons

Some of our feature requests haven't been followed up. Also forms don't update automatically in the knowledge base.

“everything we need !

Pros

This simple app brings everything together. Scheduling, communication and task management all in one place.

Cons

I have no complaints.

“Worth the money

Pros

It's great value for money. Time tracking is easy to use and customer support is excellent. There are a few minor bugs here and there but overall it works great.

Cons

No issues at all.

“desktop version is convenient

Pros

I find it really easy to use the desktop version to adjust timesheets, set up schedules and check availability.

Cons

As a manager I find the app not as easy to use as the desktop version but I do enjoy the convenience of using the app on the go.

“Simple once you understand it

Pros

Once you get the hang of it, keeping up with work tasks, scheduling and training is not an issue.

Cons

The workflow can sometimes feel repetitive with extra steps that could probably be avoided with a simpler method.

“great for delivery

Pros

It is easy to use for delivery and tracking everyone in one place. I especially love the GPS route tracking because it helps keep everyone accountable.

Cons

One thing I don't like about Connecteam is that I can't upload my own forms and keep the original format intact.

“no issues for first time users

Pros

Found it user friendly. First-time users can quickly find their shifts and figure out where to clock in.

Cons

When using Schedule Builder and editing shifts, sometimes the shifts don't appear unless I switch to a different day and then return. Posting shifts through the mobile app can also be hit or miss.

“Love everything so far

Pros

What I love about Connecteam is how easy it is to use. The help is right there whenever I need it. Time tracking is not complicated and I appreciate the customization options.

Cons

I haven't found anything I dislike so far. We're still setting everything up but I'm excited to see how the first payroll goes.

“useful for coordination

Pros

This tool is super valuable for scheduling employees and coordinating tasks across teams. It's definitely saved us a lot of trouble.

Cons

We occasionally face issues where shifts don't show up but refreshing the app usually fixes it. It can be a bit complex on mobile.

“Can be expensive

Pros

Makes it easy for employees to grab available shifts when they pop up.

Cons

Pricing is based on how many employee profiles are activated so it can get expensive.

“well-trained support

Pros

Not hard for me to get the hang of. The instructional videos made it easy to learn and the support team was there to help with any questions.

Cons

no issues as such.

“Smooth communication with staff

Pros

The interface feels natural and communicating with staff is smooth. I also love being able to upload images and documents directly into messages.

Cons

I haven't found anything I don't like about it. Been excellent so far.

“support team always there for me

Pros

Customer support is very helpful and they provide one-on-one training for our admin team. After the training, they even send follow-up emails to confirm what we learned.

Cons

I'm still new to the program so I'm relying on virtual chats for help. Thankfully I usually get the answers I need quickly.