Connecteam Reviews

“desktop version is convenient

Pros

I find it really easy to use the desktop version to adjust timesheets, set up schedules and check availability.

Cons

As a manager I find the app not as easy to use as the desktop version but I do enjoy the convenience of using the app on the go.

“Simple once you understand it

Pros

Once you get the hang of it, keeping up with work tasks, scheduling and training is not an issue.

Cons

The workflow can sometimes feel repetitive with extra steps that could probably be avoided with a simpler method.

“great for delivery

Pros

It is easy to use for delivery and tracking everyone in one place. I especially love the GPS route tracking because it helps keep everyone accountable.

Cons

One thing I don't like about Connecteam is that I can't upload my own forms and keep the original format intact.

“no issues for first time users

Pros

Found it user friendly. First-time users can quickly find their shifts and figure out where to clock in.

Cons

When using Schedule Builder and editing shifts, sometimes the shifts don't appear unless I switch to a different day and then return. Posting shifts through the mobile app can also be hit or miss.

“Love everything so far

Pros

What I love about Connecteam is how easy it is to use. The help is right there whenever I need it. Time tracking is not complicated and I appreciate the customization options.

Cons

I haven't found anything I dislike so far. We're still setting everything up but I'm excited to see how the first payroll goes.

“useful for coordination

Pros

This tool is super valuable for scheduling employees and coordinating tasks across teams. It's definitely saved us a lot of trouble.

Cons

We occasionally face issues where shifts don't show up but refreshing the app usually fixes it. It can be a bit complex on mobile.

“Can be expensive

Pros

Makes it easy for employees to grab available shifts when they pop up.

Cons

Pricing is based on how many employee profiles are activated so it can get expensive.

“well-trained support

Pros

Not hard for me to get the hang of. The instructional videos made it easy to learn and the support team was there to help with any questions.

Cons

no issues as such.

“Smooth communication with staff

Pros

The interface feels natural and communicating with staff is smooth. I also love being able to upload images and documents directly into messages.

Cons

I haven't found anything I don't like about it. Been excellent so far.

“support team always there for me

Pros

Customer support is very helpful and they provide one-on-one training for our admin team. After the training, they even send follow-up emails to confirm what we learned.

Cons

I'm still new to the program so I'm relying on virtual chats for help. Thankfully I usually get the answers I need quickly.

“Easy to track time

Pros

Love how easy it is to track my time in the app. It's simple to use and I've never had any problems with it.

Cons

I don't have any complaints. The app is super easy to use and access. If I had to suggest something, I'd say make the logo a bit cooler.

“great integration with our systems

Pros

The app integrates really well with our company's systems and the team goes out of their way to help with the transition.

Cons

It would be great to have a QR code function for viewing forms. This would help our safety officers access important forms on-site.

“lots of video resources

Pros

I like how cooperative their team is and the app is easy to use. There are lots of helpful videos and my staff finds it simple to use as well.

Cons

Being in Australia and charged in USD is a bit annoying. The app can sometimes be buggy but it's usually sorted out quickly which is good.

“issues get resolved in no time

Pros

Their team always solves our issues quickly. Customer service is brilliant and the app offers great value for the money.

Cons

No downsides to it but it would be nice if the app's look and feel could be updated to make it more appealing.

“Helps with team management

Pros

Smooth and easy to use system. Switching between modules is quick making daily team management a lot easier for me.

Cons

There could be more customization options for some of the advanced features especially around permissions and notifications. Integrating with tools like Monday.com or Google Calendar would also be a nice improvement.

“plans everything for me

Pros

It's a huge help in organizing my work schedule and even helps me plan my personal life around my work.

Cons

There are occasional issues with updates that cause the app to lag making it harder to organize schedules.

“Too many notifications

Pros

Time tracking for jobs is accurate. We can also schedule our team and give them the job details.

Cons

The number of notifications can be overwhelming especially for users who aren't familiar with technology.

“lets me see progress on tasks

Pros

Project management is much simpler now. I can easily schedule tasks and track the progress being made.

Cons

It takes a bit too long to load the schedule page. Also it'd be easier if the notes left by team members were more accessible.

“Gets costly as you expand

Pros

So good if you're a company with less than 10 employees! It includes all the features you need to keep your business organized in one place.

Cons

When we expanded and started paying, all the features we were used to became pretty expensive.

“perfect for small business

Pros

For our small business with irregular shifts and a casual workforce, this app is a lifesaver. The shift-swapping feature is a huge plus.

Cons

No drawbacks whatsoever. We're very happy with the app and the range of features it offers for our business.