Connecteam Software

Connecteam Reviews

Claimed

Claimed

Total 186 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

33%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J
Jodi

Food & Beverages, 11-50 employees

5.0

“desktop version is convenient”

Pros

I find it really easy to use the desktop version to adjust timesheets, set up schedules and check availability.

Cons

As a manager I find the app not as easy to use as the desktop version but I do enjoy the convenience of using the app on the go.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

G
Gage

Recreational Facilities and Services, 51-100 employees

4.0

“Simple once you understand it”

Pros

Once you get the hang of it, keeping up with work tasks, scheduling and training is not an issue.

Cons

The workflow can sometimes feel repetitive with extra steps that could probably be avoided with a simpler method.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

K
Keyona

Retail, 11-50 employees

5.0

“great for delivery”

Pros

It is easy to use for delivery and tracking everyone in one place. I especially love the GPS route tracking because it helps keep everyone accountable.

Cons

One thing I don't like about Connecteam is that I can't upload my own forms and keep the original format intact.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Alondra

Sports, 51-100 employees

5.0

“no issues for first time users”

Pros

Found it user friendly. First-time users can quickly find their shifts and figure out where to clock in.

Cons

When using Schedule Builder and editing shifts, sometimes the shifts don't appear unless I switch to a different day and then return. Posting shifts through the mobile app can also be hit or miss.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

B
Brenda

Banking, 51-100 employees

5.0

“Love everything so far”

Pros

What I love about Connecteam is how easy it is to use. The help is right there whenever I need it. Time tracking is not complicated and I appreciate the customization options.

Cons

I haven't found anything I dislike so far. We're still setting everything up but I'm excited to see how the first payroll goes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
David

Research, 500+ employees

4.0

“useful for coordination”

Pros

This tool is super valuable for scheduling employees and coordinating tasks across teams. It's definitely saved us a lot of trouble.

Cons

We occasionally face issues where shifts don't show up but refreshing the app usually fixes it. It can be a bit complex on mobile.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

K
Kip

Security and Investigations, 51-100 employees

5.0

“Can be expensive”

Pros

Makes it easy for employees to grab available shifts when they pop up.

Cons

Pricing is based on how many employee profiles are activated so it can get expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

H
Hannah

Construction, 11-50 employees

5.0

“well-trained support”

Pros

Not hard for me to get the hang of. The instructional videos made it easy to learn and the support team was there to help with any questions.

Cons

no issues as such.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M
Mark

Food & Beverages, 51-100 employees

5.0

“Smooth communication with staff”

Pros

The interface feels natural and communicating with staff is smooth. I also love being able to upload images and documents directly into messages.

Cons

I haven't found anything I don't like about it. Been excellent so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Teri

Veterinary, 11-50 employees

5.0

“support team always there for me”

Pros

Customer support is very helpful and they provide one-on-one training for our admin team. After the training, they even send follow-up emails to confirm what we learned.

Cons

I'm still new to the program so I'm relying on virtual chats for help. Thankfully I usually get the answers I need quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alyssa

Food Production, 1-10 employees

5.0

“Easy to track time”

Pros

Love how easy it is to track my time in the app. It's simple to use and I've never had any problems with it.

Cons

I don't have any complaints. The app is super easy to use and access. If I had to suggest something, I'd say make the logo a bit cooler.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kayde

Construction, 11-50 employees

5.0

“great integration with our systems”

Pros

The app integrates really well with our company's systems and the team goes out of their way to help with the transition.

Cons

It would be great to have a QR code function for viewing forms. This would help our safety officers access important forms on-site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
Jess

Construction, 11-50 employees

4.0

“lots of video resources”

Pros

I like how cooperative their team is and the app is easy to use. There are lots of helpful videos and my staff finds it simple to use as well.

Cons

Being in Australia and charged in USD is a bit annoying. The app can sometimes be buggy but it's usually sorted out quickly which is good.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

A
Amal

Food & Beverages, 11-50 employees

5.0

“issues get resolved in no time”

Pros

Their team always solves our issues quickly. Customer service is brilliant and the app offers great value for the money.

Cons

No downsides to it but it would be nice if the app's look and feel could be updated to make it more appealing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J
Julien

Commercial Real Estate, 11-50 employees

5.0

“Helps with team management”

Pros

Smooth and easy to use system. Switching between modules is quick making daily team management a lot easier for me.

Cons

There could be more customization options for some of the advanced features especially around permissions and notifications. Integrating with tools like Monday.com or Google Calendar would also be a nice improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C
Camila

Individual & Family Services, 1-10 employees

5.0

“plans everything for me”

Pros

It's a huge help in organizing my work schedule and even helps me plan my personal life around my work.

Cons

There are occasional issues with updates that cause the app to lag making it harder to organize schedules.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T
Tyrone

Construction, 11-50 employees

4.0

“Too many notifications”

Pros

Time tracking for jobs is accurate. We can also schedule our team and give them the job details.

Cons

The number of notifications can be overwhelming especially for users who aren't familiar with technology.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

10

Functionality

7

S
Shasta

Construction, 11-50 employees

5.0

“lets me see progress on tasks”

Pros

Project management is much simpler now. I can easily schedule tasks and track the progress being made.

Cons

It takes a bit too long to load the schedule page. Also it'd be easier if the notes left by team members were more accessible.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

B
Bridgette

Consumer Services, 11-50 employees

4.0

“Gets costly as you expand”

Pros

So good if you're a company with less than 10 employees! It includes all the features you need to keep your business organized in one place.

Cons

When we expanded and started paying, all the features we were used to became pretty expensive.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

9

Functionality

9

D
David

Hospitality, 11-50 employees

5.0

“perfect for small business”

Pros

For our small business with irregular shifts and a casual workforce, this app is a lifesaver. The shift-swapping feature is a huge plus.

Cons

No drawbacks whatsoever. We're very happy with the app and the range of features it offers for our business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10