Connecteam Reviews

“visually appealing color coding

Pros

Really enjoy how simple the scheduling system is to use. It's broken down in a way that makes everything super organized and the color coding looks great.

Cons

It would be great if the app could recognize when someone's already scheduled at a facility so we don't accidentally double-book them.

“can create weekly schedules

Pros

Everything I need right there. Being able to create weekly schedules and save them as drafts to easily copy and paste is such a plus.

Cons

It can take long to load on my desktop but when I use the app on my phone, the speed is fine.

“Pricey for growing teams

Pros

It is my favorite tool for managing schedules, timesheets and more. The chat feature and task assignment are incredibly useful.

Cons

The price tag gets too high as your company grows which makes me hesitant to expand. The way their plans are set up is confusing and it almost forces you to choose the highest plan.

“such a time saver

Pros

It helped our team consolidate many apps we were using into one saving our office staff a lot of time.

Cons

Sometimes I can't clock in when I'm at the designated GPS location but I can clock in when I'm under admin. This might just be user error.

“Lets me monitor my team's hours

Pros

I love how it lets me track my team's schedule and the number of hours they worked each week.

Cons

I haven't figured out how to edit shifts. So I feel unsure when updating information on the app.

“Good Onboarding Management features

Pros

Really appreciate the Onboarding Management features. They're easy to use and help me stay organized.

Cons

Having to approve new users is what I find a bit hard. I wish that once the link is sent, they could just get access right away.

“does not work

Pros

This would be an effective way for our team to stay connected throughout the day if it worked properly.

Cons

The app sometimes registers clock-ins or clock-outs but then later we find out it didn't save. This has happened to every employee multiple times. Messages also have delays, sometimes taking anywhere from 2 minutes to several hours making communication difficult. Also making the minimum character limit for review descriptions mandatory is a bit ridiculous.

“Efficient for managing work

Pros

Time tracking and employee management are super convenient. It's an efficient tool overall for managing work especially when you have multiple locations.

Cons

When the connection is weak, the app bugs out. There should be a better update for this because sometimes I try to clock in and only realize hours later that it didn't register.

“nothing to complain about

Pros

It's simple to use and customer support is top-tier. Time tracking, employee management and time logging are all easy to manage. It justifies the cost. I love this app.

Cons

Haven't found anything to complain about. Everything works well and it really helps me keep my records updated and makes dispatching my workers easier.

“Offers all the essential tools

Pros

Used it for a little while but it has all the necassary tools a payroll admin needs to maintain accuracy.

Cons

I see no downsides. My use was too brief due to management deciding not to continue.

“Good functionality, not very user-friendly

Pros

I would say it's a solid application and we use the Time Clock, Forms and Chat features all the time. We also use Surveys occasionally.

Cons

Not the easiest to handle. As a supervisor I sometimes have to try several times to adjust timecards for employees. Also the window tab icon looks similar to Meta Business Suite and I often open the wrong tab by mistake.

“requires too many updates

Pros

Getting in contact with support is easy. The core features for posting items to the team work well though they can be a bit complex at times.

Cons

The chat notifications fail consistently and aren't easily fixed by support. They require frequent updates or even uninstalling and reinstalling the app. My team often complains about missing urgent messages.

“Works fine

Pros

It works well for our needs

Cons

It'd be nice to access both the user and admin profile without switching.

“part of our routine workflow

Pros

It has become a crucial part of our workflow.

Cons

I like everything about it.

“Ease of use stands out

Pros

In my experience it is very user friendly. We love the Time Tracking, Knowledge Base and Forms features which help us stay organized and simplify our processes.

Cons

I can't assign two locations to the same job which would have been really helpful for our business. Hopefully this will be added in future updates along with other enhancements.

“Useful alerts

Pros

The app is accurate and the notifications help keep everyone on track. I get alerts when people request time off or have questions about the job.

Cons

I haven't found anything I don't like yet. I'm still learning the app but I'm hoping it'll work well for all parts of the company.

“scheduling made simple

Pros

Scheduling is so simple and the ability to connect everyone through their cell phones has saved us a lot of time.

Cons

I don't have any complaints right now. An automated email for admins to see who's off that day or week would be really helpful.

“Makes every task convenient

Pros

It's super convenient to log in, work my hours, log breaks and clock out, whether I'm in the office or working remotely. I can also check my hours, request time off and communicate with any or all of my coworkers.

Cons

Sometimes it's slow to log in and I might have to close the app or restart my phone. I'm not sure if it's an internet issue.

“connects all employees

Pros

It connects all of our employees in one place. We can easily see when someone requests time off and check the schedules for different departments.

Cons

It was a bit confusing to learn. I think better instructions would've helped us understand how to use all the features.

“ideal for team collaboration

Pros

I really liked how my team can easily connect, share ideas and request shift coverage.

Cons

What I like least about Connecteam is how it interacts between the phone and iPad app. If someone forgets to clock out and I do it on my phone, it doesn't register on the iPad and when they try to clock in next, it shows them clocking out again, even though they're already clocked out.