Connecteam Reviews

“Simple to manage

Pros

I find it simple to handle and full of tools that make running the business smoother. From scheduling to tracking, everything ties together nicely and helps us stay on top of tasks.

Cons

Occasionally, I struggle to find where certain things are, like when I need to enter kilometers. The placement isn't where I naturally look so I end up clicking around longer than I want to.

“convenient solution that i'd recommend

Pros

Honestly I enjoy how convenient it feels to work with this platform. The layout is clean and doesn't slow me down when I'm switching between tasks. It's helped me wrap up work faster and keeps me more organized overall. For anyone looking for something easy and practical, this really works.

Cons

I don't have any big complaints but there are moments where I feel it could respond just a little quicker. Even so, it helps me get my work done and I still recommend it to others.

“scheduling made simple

Pros

It can handle a big team without any problem. I like how I can keep tabs on everyone's shifts and even check my own schedule right away. It saves me from confusion about work hours.

Cons

There are times when I can't see who is currently clocked in and I also wish I could add my availability directly. It would make planning and scheduling simpler for both staff and managers.

“Makes every task convenient

Pros

The design makes it easy for us to tweak things how we want and whenever I've needed help, the support folks have replied fast and stayed helpful. That kind of responsiveness really matters to me.

Cons

Some features are locked behind upgrades and after a while it starts to feel like every useful addition needs another payment. It can get frustrating when you're trying to manage costs.

“connects all employees

Pros

I like that I can message the whole team or just one person whenever I need to. It keeps communication open and simple whether it's for announcements or quick check-ins.

Cons

We've continued using this program with no issues on our end. It's been stable and we haven't run into any problems that stopped us from working.

“ideal for team collaboration

Pros

Appreciate how flexible the system is. Each company can shape it to fit exactly what they do which makes it feel more personal. I've been able to adjust things without needing extra help and that's a big plus.

Cons

Every now and then, my alerts don't show up on my phone right away. It leads to missed messages until I check the app myself.

“Saves us a lot of time

Pros

The layout makes sense to me and the tools it offers have made getting new hires settled in much easier. It cuts down a lot of setup time and helps everyone get started faster.

Cons

I would really like if it worked just as well across phone, tablet and computer. Right now it feels mostly designed for mobile and I'd prefer having more flexibility in how I access it.

“Highly recommended

Pros

Works really well for a smaller business like mine. I can handle day?to?day tasks without getting overwhelmed and it gives us a solid place to talk and stay in sync.

Cons

From my experience it takes a bit of time to really get the hang of everything here. I had to spend a while figuring out where certain tools were and helping my team understand it also took patience. Once everyone knows their way around, it works fine but those first steps can feel slow.

“essential part of our routine

Pros

Scheduling my staff feels quicker now. People can see their shifts and confirm them. And sometimes they even pick what suits them best. It keeps everyone aware of where they need to be.

Cons

There are moments when the alerts pile up quicker than I expect especially on busy days. It can feel like I'm stopping every few minutes just to clear my notifications so I don't miss anything important.

“All in one software

Pros

Clocking in and out is simple for the team and I like the admin area because it keeps payroll details neat and ready when I'm reviewing hours.

Cons

My team sometimes struggles when trying to mark when they're not available or when looking for certain forms that managers want them to complete. I often have to guide them through it or submit things on their behalf because the paths to those features aren't always obvious to them.

“easier to use compared to the alternatives

Pros

I find something useful in every part of the service. I really enjoy the help desk side and I like the scheduling and chat tools too. I mainly rely on it for HR tasks and I do find value in those. But the pricing setup is the one area that doesn't sit right with me. I just wish it felt clearer or more balanced for what I need.

Cons

The only thing holding me back from using more of the platform is the cost so I tend to stick to just what I need most.

“Easy user management, frustrating time clock

Pros

I like having everything in one space. I can handle training, chats and schedules without having to jump between different programs or tabs.

Cons

There are many tools included and some of them aren't necessary for how we work. The good part is that we don't have to use everything but seeing so much available at once can make the system look more complex than it actually needs to be for us.

“runs well on pc and mobile

Pros

It helps me stay on top of employee hours and payroll without stressing. The way we can message and get updates inside the app keeps things moving smoothly with the staff.

Cons

I tried reaching out for support and hoped to have a call arranged but I didn't receive a follow?up. I would have appreciated someone getting back to me so I could go over a few questions directly.

“great for staff communication, limited mobile features

Pros

The scheduling tools work well for me and I appreciate being able to oversee different parts of my business through one platform instead of juggling multiple systems.

Cons

Wish I could upload fillable forms that someone could complete before signing. Right now, I have to handle those steps outside the system, which adds an extra step for both staff and managers.

“Way better than the software we used before it

Pros

The dashboard on the admin side is set up in a way that I can get to what I need without digging too deep. It saves time when I'm in a hurry.

Cons

I can't use the mobile app when I don't have service or Wi?Fi which can get in the way when I'm working in remote areas. I also wish I could mark certain jobs as favorites to get to them quicker instead of searching each time.

“Our go-to communication tool

Pros

I can share training files and other documents with people quickly and they can access what they need right away instead of waiting for emails or printed copies.

Cons

It's helpful that we can upload documents but sometimes it takes a bit longer than I'd expect for them to appear and be accessible. Faster processing would make things smoother on busy days.

“Feels like using social media

Pros

It helps connect everyone across our whole location. Passing along information is way easier and no one feels out of the loop.

Cons

We host guests at our location and I'd love if they could interact with certain features without needing full accounts. Something like simple feedback submissions or information forms would be useful for visitors who are only with us temporarily.

“unreliable auto clock-out feature

Pros

I'm able to follow employee work hours clearly and I can label each job so we know how long each task or project actually takes. I also like that it connects with other software we already use, which helps keep everything tied together instead of scattered across different platforms.

Cons

I sometimes feel the layout could use a clearer flow. I can still work with it but every now and then I find myself wishing the sections were arranged in a way that makes it quicker to move between what I'm doing.

“Simple to create schedules

Pros

My team moved into using it without much struggle. I didn't have to spend too much time teaching every little step and they were able to figure things out and get working comfortably after being introduced to it.

Cons

When I first spent time in the backend, it took me a bit to understand where everything was located. I had to click around and get familiar with it through repetition. After spending time with it, I figured things out well enough but the earliest phase wasn't instant.

“easy communication

Pros

I find the app comfortable to work with and it fits our needs well. The pricing makes sense for what is included and overall, it has been a solid part of our workflow without causing extra stress.

Cons

There are times when getting in touch with customer support takes longer than I'd prefer. Even though I don't run into major problems often, when I do need help, I find myself waiting longer than expected to speak with someone.