Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JF

Jonah Flicker

Writing and Editing, 1-10 employees

More than a year

5.0
May 2025

invoicing and tracking made simpler

Pros

Getting started is pretty simple and it's made invoicing and keeping track of things a lot easier for me.

Cons

Pricing can feel a bit steep if you're brand new or running a smaller business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OL

Oliver Lukac

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2025

reminders are helpful

Pros

Sending invoices is simple and I can also keep track of overdue ones. The payment reminders to clients have been really helpful for getting payments on time.

Cons

A limitation is that the plan only allows up to 5 client accounts for the price. I'm hoping the current package can support adding more client accounts without needing to upgrade.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

WA

Wilson Anthony

Information Technology and Services, 500+ employees

Less than a year

5.0
April 2025

Even the free plan is great!

Pros

The free plan includes limited reporting features but it still covers what I need to get started. Overall it fits my main workflow, time tracking, professional invoicing and expense tracking

Cons

An area that could be better is the mobile app. I'd like it to show more detailed, factual information without having to dig around. Still I will be sticking with it anyway since it has features I rely on the most.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

BA

Bernadine Areka

Construction, 1-10 employees

More than a year

4.0
April 2025

App works so well

Pros

It felt really simple to use and I was able to create invoices right from within the app without any hassle.

Cons

There's no option to generate purchase orders which would be really helpful for day-to-day ordering.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

RS

Ryan Steuer

Education Management, 1-10 employees

Less than 6 months

5.0
April 2025

Easy to use

Pros

Sending email invoices with a built-in payment link has been really convenient. FreshBooks keeps everything organized too, it tracks all my invoices in one place and clearly shows which ones are overdue.

Cons

Pricing feels a little high given how many invoices I send. On the cheaper plan, there's also a limit on how many clients you can invoice.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

LE

Laura Espitia

Cosmetics, 1-10 employees

More than a year

5.0
April 2025

made our workflow smoother

Pros

Using it has been pretty simple especially with the professional looking invoice templates already included. Setting up invoices and keeping everything organized feels clean and user-friendly.

Cons

To keep using it after the trial period, you do need an active subscription plan which is something to plan for ahead of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BH

Bahaa Hussein

Construction, 500+ employees

More than a year

4.0
April 2025

flexible mobile app

Pros

Absolutely love the mobile app, it's flexible and convenient for our day-to-day needs. The invoicing experience feels a lot better than before. For online payments, FreshBooks is our go-to choice and the features are strong enough that it does exactly what it's supposed to do. Overall, it's been a really solid tool and I'd happily recommend it.

Cons

No major issues came up which is why it ended up being such a great help to me.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

DG

Derek Grima

Accounting, 1-10 employees

More than a year

5.0
April 2025

clean UI

Pros

The interface makes it really simple to move around and find what you need. For invoicing, it also connects nicely with popular payment tools like Stripe and PayPal.

Cons

Inventory management feels a little constrained if you're handling high-volume usage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM

Coralie Monaci

Information Technology and Services, 500+ employees

More than a year

4.0
March 2025

convenient invoice creation

Pros

Creating and sending invoices is surprisingly simple, everything is set up so you can get documents out quickly without hassle.

Cons

There's no built-in integration with a few key tools which means you have to rely on Zapier or Make to connect it to your workflow.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

KW

Kimb Williams

Design, 1-10 employees

More than a year

4.0
March 2025

recommended!

Pros

Using it has been pretty simple, I can send invoices quickly and keep a clear record of all transactions without much hassle.

Cons

For brand-new small business startups, the pricing might feel a little on the high side.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

RR

Rebecca Riedtmann

Design, 1-10 employees

More than a year

4.0
February 2025

Smart alerts help

Pros

Appreciate how simple it is now to create invoices and I especially enjoy being able to set up alerts for overdue payments. The reports are also genuinely useful for keeping track of business costs.

Cons

Mobile app still feels a bit behind compared to the desktop version.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

MHE

Michael Herbert Elam

Retail, 500+ employees

More than a year

4.0
February 2025

Good experience

Pros

It's a real plus that it connects with a wide range of payment tools and that makes the whole setup feel smooth and simple.

Cons

Reporting capabilities feel a little limited so if you're after deeper insights or more detailed analytics, it may not cover everything you want.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

AS

Alyx Steitz

Construction, 1-10 employees

Less than 6 months

4.0
January 2025

Works so well

Pros

The way it nearly matches QuickBooks/Stripe workflows is a really nice mix for me.

Cons

There also seem to be fewer customization options especially for designing what you see in the customer view.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

JO

John Oluwadare

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
January 2025

Organized invoices in one place

Pros

Comes with a solid set of online accounting tools that cut down a lot of manual work which translates into faster turnaround and higher productivity. The invoicing, billing and general ledger features are the ones I reach for most, they cover the core stuff I need without extra hassle.

Cons

I can get everything I need through it... especially for standard invoicing and billing but customizing and designing invoices takes a bit more work than I'd expect.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JD

Jesse Dele

Media Production, 1-10 employees

More than a year

5.0
January 2025

fast and accurate invoice tracking

Pros

This tool has been tremendously helpful for keeping up with my daily output of the services I deliver. It also lets me invoice clients and get paid faster which is a huge time-saver. It fits well for SMBs and larger orgs too especially for payment processing, online billing and subscription-style services. The workflow for handling and organizing account tasks is strong, there's plenty of options to slice and dice services and manage EMP-related tasks within your account.

Cons

Got no complaints, everything is covered and it even includes features beyond what I expected.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NJ

Neil Jeffery

Media Production, 11-50 employees

More than a year

5.0
January 2025

affordable all-in-one for SMBs

Pros

Super user-friendly, priced reasonably and it basically covers everything a small to mid-sized business needs.

Cons

Nothing negative jumps out, if anything, it could be a bit better integrated with CRMs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ADM

Adelia D Morais

Machinery, 101-500 employees

More than a year

5.0
December 2024

Strong security

Pros

App comes with high-end security features that keep our sensitive financial data fully protected. The FreshBooks integration is quick and it also works well with our other project management tools so project budgeting stays simple. Reporting is solid too, you can pull very detailed financial reports to see exactly where things stand. The invoicing side is excellent as well, creating invoices and sending them to clients for monthly payments is quick and hassle-free. Also, the Expenses tracking feature makes it easy to sort out and monitor our spending through it.

Cons

We've consistently been able to get everything we need from it without running into any issues and there's nothing we genuinely dislike about it. No cons!!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JC

Jackson Cymerman

Accounting, 1-10 employees

Less than a year

4.0
December 2024

invoicing made simple

Pros

This software makes sending and receiving invoices really simple and the whole flow feels smooth for everyday use.

Cons

Wish there was a free version available so more people could try it without committing first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

CS

Christina Soto

Hospitality, 500+ employees

More than a year

5.0
December 2024

Clean dashboard

Pros

Learning this tool and getting the most out of it for our accounting needs was pretty simple. The user interface feels simple and the dashboard stays clean and adaptive to navigate. The invoicing tool is especially strong, we can create invoices quickly and share them with little effort. Also, the financial reports help us stay up to date on how our finances are performing. Expenses monitoring is also dependable so we can track spending closely and make sure nothing goes over the set budget.

Cons

Nothing negative to report so far, we've found everything we needed in this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JF

Joe Fore

Higher Education, 101-500 employees

More than a year

5.0
December 2024

An accounting tool that actually works

Pros

I had a pretty smooth time getting up to speed which kept our learning curve short and manageable. The app is simple to use, mainly because the interface feels adaptive and well laid out. It also delivers strong accounting features especially invoicing, letting us create professional invoices that make it easier to collect payments. Also, the expenses tracking tools help us stay on top of spending and avoid overshooting our budget. The reporting tools are another standout, there are useful financial reports that give a clear view of where we stand.

Cons

Honestly haven't run into anything that feels least likeable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10