Jonah Flicker
Writing and Editing, 1-10 employees
More than a year
“invoicing and tracking made simpler”
Pros
Getting started is pretty simple and it's made invoicing and keeping track of things a lot easier for me.
Cons
Pricing can feel a bit steep if you're brand new or running a smaller business.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oliver Lukac
Marketing and Advertising, 1-10 employees
More than a year
“reminders are helpful”
Pros
Sending invoices is simple and I can also keep track of overdue ones. The payment reminders to clients have been really helpful for getting payments on time.
Cons
A limitation is that the plan only allows up to 5 client accounts for the price. I'm hoping the current package can support adding more client accounts without needing to upgrade.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Wilson Anthony
Information Technology and Services, 500+ employees
Less than a year
“Even the free plan is great!”
Pros
The free plan includes limited reporting features but it still covers what I need to get started. Overall it fits my main workflow, time tracking, professional invoicing and expense tracking
Cons
An area that could be better is the mobile app. I'd like it to show more detailed, factual information without having to dig around. Still I will be sticking with it anyway since it has features I rely on the most.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Bernadine Areka
Construction, 1-10 employees
More than a year
“App works so well”
Pros
It felt really simple to use and I was able to create invoices right from within the app without any hassle.
Cons
There's no option to generate purchase orders which would be really helpful for day-to-day ordering.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Ryan Steuer
Education Management, 1-10 employees
Less than 6 months
“Easy to use”
Pros
Sending email invoices with a built-in payment link has been really convenient. FreshBooks keeps everything organized too, it tracks all my invoices in one place and clearly shows which ones are overdue.
Cons
Pricing feels a little high given how many invoices I send. On the cheaper plan, there's also a limit on how many clients you can invoice.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Laura Espitia
Cosmetics, 1-10 employees
More than a year
“made our workflow smoother”
Pros
Using it has been pretty simple especially with the professional looking invoice templates already included. Setting up invoices and keeping everything organized feels clean and user-friendly.
Cons
To keep using it after the trial period, you do need an active subscription plan which is something to plan for ahead of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bahaa Hussein
Construction, 500+ employees
More than a year
“flexible mobile app”
Pros
Absolutely love the mobile app, it's flexible and convenient for our day-to-day needs. The invoicing experience feels a lot better than before. For online payments, FreshBooks is our go-to choice and the features are strong enough that it does exactly what it's supposed to do. Overall, it's been a really solid tool and I'd happily recommend it.
Cons
No major issues came up which is why it ended up being such a great help to me.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Derek Grima
Accounting, 1-10 employees
More than a year
“clean UI”
Pros
The interface makes it really simple to move around and find what you need. For invoicing, it also connects nicely with popular payment tools like Stripe and PayPal.
Cons
Inventory management feels a little constrained if you're handling high-volume usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Coralie Monaci
Information Technology and Services, 500+ employees
More than a year
“convenient invoice creation”
Pros
Creating and sending invoices is surprisingly simple, everything is set up so you can get documents out quickly without hassle.
Cons
There's no built-in integration with a few key tools which means you have to rely on Zapier or Make to connect it to your workflow.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Kimb Williams
Design, 1-10 employees
More than a year
“recommended!”
Pros
Using it has been pretty simple, I can send invoices quickly and keep a clear record of all transactions without much hassle.
Cons
For brand-new small business startups, the pricing might feel a little on the high side.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Rebecca Riedtmann
Design, 1-10 employees
More than a year
“Smart alerts help”
Pros
Appreciate how simple it is now to create invoices and I especially enjoy being able to set up alerts for overdue payments. The reports are also genuinely useful for keeping track of business costs.
Cons
Mobile app still feels a bit behind compared to the desktop version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Michael Herbert Elam
Retail, 500+ employees
More than a year
“Good experience”
Pros
It's a real plus that it connects with a wide range of payment tools and that makes the whole setup feel smooth and simple.
Cons
Reporting capabilities feel a little limited so if you're after deeper insights or more detailed analytics, it may not cover everything you want.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Alyx Steitz
Construction, 1-10 employees
Less than 6 months
“Works so well”
Pros
The way it nearly matches QuickBooks/Stripe workflows is a really nice mix for me.
Cons
There also seem to be fewer customization options especially for designing what you see in the customer view.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
John Oluwadare
Non-Profit Organization Management, 11-50 employees
More than a year
“Organized invoices in one place”
Pros
Comes with a solid set of online accounting tools that cut down a lot of manual work which translates into faster turnaround and higher productivity. The invoicing, billing and general ledger features are the ones I reach for most, they cover the core stuff I need without extra hassle.
Cons
I can get everything I need through it... especially for standard invoicing and billing but customizing and designing invoices takes a bit more work than I'd expect.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jesse Dele
Media Production, 1-10 employees
More than a year
“fast and accurate invoice tracking”
Pros
This tool has been tremendously helpful for keeping up with my daily output of the services I deliver. It also lets me invoice clients and get paid faster which is a huge time-saver. It fits well for SMBs and larger orgs too especially for payment processing, online billing and subscription-style services. The workflow for handling and organizing account tasks is strong, there's plenty of options to slice and dice services and manage EMP-related tasks within your account.
Cons
Got no complaints, everything is covered and it even includes features beyond what I expected.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Neil Jeffery
Media Production, 11-50 employees
More than a year
“affordable all-in-one for SMBs”
Pros
Super user-friendly, priced reasonably and it basically covers everything a small to mid-sized business needs.
Cons
Nothing negative jumps out, if anything, it could be a bit better integrated with CRMs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adelia D Morais
Machinery, 101-500 employees
More than a year
“Strong security”
Pros
App comes with high-end security features that keep our sensitive financial data fully protected. The FreshBooks integration is quick and it also works well with our other project management tools so project budgeting stays simple. Reporting is solid too, you can pull very detailed financial reports to see exactly where things stand. The invoicing side is excellent as well, creating invoices and sending them to clients for monthly payments is quick and hassle-free. Also, the Expenses tracking feature makes it easy to sort out and monitor our spending through it.
Cons
We've consistently been able to get everything we need from it without running into any issues and there's nothing we genuinely dislike about it. No cons!!
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jackson Cymerman
Accounting, 1-10 employees
Less than a year
“invoicing made simple”
Pros
This software makes sending and receiving invoices really simple and the whole flow feels smooth for everyday use.
Cons
Wish there was a free version available so more people could try it without committing first.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Christina Soto
Hospitality, 500+ employees
More than a year
“Clean dashboard”
Pros
Learning this tool and getting the most out of it for our accounting needs was pretty simple. The user interface feels simple and the dashboard stays clean and adaptive to navigate. The invoicing tool is especially strong, we can create invoices quickly and share them with little effort. Also, the financial reports help us stay up to date on how our finances are performing. Expenses monitoring is also dependable so we can track spending closely and make sure nothing goes over the set budget.
Cons
Nothing negative to report so far, we've found everything we needed in this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joe Fore
Higher Education, 101-500 employees
More than a year
“An accounting tool that actually works”
Pros
I had a pretty smooth time getting up to speed which kept our learning curve short and manageable. The app is simple to use, mainly because the interface feels adaptive and well laid out. It also delivers strong accounting features especially invoicing, letting us create professional invoices that make it easier to collect payments. Also, the expenses tracking tools help us stay on top of spending and avoid overshooting our budget. The reporting tools are another standout, there are useful financial reports that give a clear view of where we stand.
Cons
Honestly haven't run into anything that feels least likeable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10