Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

Dylan

Computer Software, 1-10 employees

More than a year

5.0
December 2023

Essential small business accounting

Pros

Time-saving invoice customization and automation with a user-friendly interface.

Cons

Need for more robust reporting and integration options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

Kelly

Online Media, 1-10 employees

Less than a year

5.0
December 2023

I depend on FreshBooks for my business daily

Pros

Successful onboarding and client integration along with reliable bank imports.

Cons

Issues with bank imports and reconciling accounts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S

sercan

Electrical/Electronic Manufacturing, 1-10 employees

5.0
December 2023

The plan that suits your needs and the advantage of easy integration into many applications

Pros

Facilitation of daily invoice management and convenient reporting features.

Cons

Lack of monitoring and reporting tools for accurate financial health assessment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Abbey

Semiconductors, 500+ employees

Less than 6 months

5.0
December 2023

Efficiency and simplicity in financial management

Pros

Offers good visibility into work progress with ease of use.

Cons

Uncertainty about whether clients received and viewed invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jesus

Automotive, 11-50 employees

Less than a year

5.0
December 2023

FreshBooks is my go-to for easy and quick invoicing and expense tracking. It's a game-changer for my small business!

Pros

Works well for solopreneurs but might get challenging with increased clients and team members.

Cons

Works well for solo work but might become challenging with team growth.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

P

Patricia

Civil Engineering, 1-10 employees

1.0
December 2023

BMO Clients Not supported

Pros

Highly satisfying experience with accounting tasks.

Cons

Significant time-saving benefits noticed.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

5

P

Pauline

Marketing and Advertising, 51-100 employees

5.0
December 2023

Easy to use

Pros

Organizational help and time-saving features with user-friendly operations.

Cons

Desire for enhanced reporting features and customization options.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

H

Harry

Accounting, 1-10 employees

More than a year

5.0
December 2023

Streamlined Accounting Made Easy

Pros

Efficient time and expense tracking capabilities, storing data for later use and audits.

Cons

Training complexity attributed to the employer's practices.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

P

Pierre

Legal Services, 51-100 employees

More than a year

5.0
December 2023

simplicity at its best!

Pros

A highly recommended platform for its features.

Cons

Overall satisfaction with design, development, and service quality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

T

Thomas

Marketing and Advertising, 1-10 employees

5.0
December 2023

Freshbooks worked great for awhile

Pros

A versatile tool for accounting, management, and financial analysis.

Cons

Strong recommendation for its versatility and effectiveness.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Momenul

Consumer Services, 11-50 employees

More than a year

5.0
December 2023

simply the best

Pros

Efficient scheduling and time management capabilities.

Cons

Some complexity for time management novices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LA

Lorenzo Astorga

Automotive, 11-50 employees

More than a year

5.0
November 2023

UI is great

Pros

I like how Easy it feels to use. It's made it much easier to stay organized and I'm able to get my tasks done faster without feeling overwhelmed.

Cons

Would be even better if it offered more powerful reporting. Adding more customization options for reports would make it more useful for different workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

MA

Mitusha Arya

Information Technology and Services, 500+ employees

Less than a year

5.0
November 2023

Great value

Pros

Really helpful for handling recurring billing cycles with its automated recurring invoices feature. It fits subscription-based services well since it organizes invoicing without a lot of manual work and ends up saving a good chunk of time.

Cons

So far, nothing negative to note

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

TS

Taj Smith

Marketing and Advertising, 11-50 employees

Less than a year

5.0
November 2023

One of the best!

Pros

Feels like one of the best options among the websites I use. The whole setup is exactly the kind of experience I look for and it really matches the level of quality I'm after.

Cons

No cons, everything about the design, development and the services is spot on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AW

Arianna Wills

Performing Arts, 1-10 employees

More than a year

4.0
November 2023

Great option

Pros

Good overall value for the money, everything feels fairly complete and functional. I've been able to use the main features without running into too many gaps.

Cons

A few features still need fixing and the customer service hasn't been very responsive or satisfying when I needed help.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

JK

jawad khalaf

Hospitality, 1-10 employees

Free Trial

5.0
November 2023

free trial is good

Pros

Love the free trial and even better, they kick things off with the first four months at 80% off. That combo made it much simpler to try the software without feeling like I was jumping in blindly.

Cons

Basically, its standard accounting software so it doesn't feel super flashy. Since I'm a bit OCD, I kept wishing the interface had more visual flair. It's user-friendly but the whole look feels a little dull.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

MP

Mark Potter

Consumer Goods, 500+ employees

More than a year

5.0
November 2023

Easy payment tracking

Pros

Invoicing and payment tracking workflow is genuinely helpful, everything feels designed to reduce the time spent on admin. Building custom invoices is quick and we've been able to send professional-looking invoices to clients without delays. The payment tracking feature also makes it simpler to monitor revenue accurately and stay on top of overdue payments.

Cons

Wish it offered more powerful budgeting tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jordan Moore

Media Production, 1-10 employees

Less than a year

5.0
November 2023

Quick setup and invoicing flow

Pros

When I started my business, I used it for my accounting and invoicing. Getting everything set up was simple and I had my accounts running in no time. There was a short learning curve to get everything lined up the way I wanted but once it clicked, it worked really well. Later, I moved to another tool mainly because my accountant already used it which made it simpler for us to collaborate on my books.

Cons

Nothing really bothered me. The features felt solid and the software stayed stable throughout the time I used it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

FC

Fancy Chepngetich

Libraries, 11-50 employees

More than a year

5.0
November 2023

Keeps finances organized

Pros

It has been really helpful and feels like an essential tool for managing finances. It brings everything together on one platform so we can handle all our financial tasks from a single dashboard. Expense tracking is simple and pulling reports by collecting receipts works easyly. There's also strong security which gives peace of mind knowing our financial data stays protected and safe.

Cons

None so far, every feature has been adaptive to use and nothing has felt confusing to understand.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

ERMR

Eudys Rafael Mora Ramirez

Entertainment, 1-10 employees

Free Trial

5.0
November 2023

smooth invoicing

Pros

Navigation felt effortless right from the start and that really speeds things up for everyday work like creating invoices, tracking expenses and managing my time.

Cons

Customer support is usually solid though there were a few times when replies took longer than I was hoping for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10