Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JEH

Jawad El haddri

Animation, 1-10 employees

Less than a year

5.0
November 2023

Excellent product

Pros

The best part about Fresh Books for me is that once you open it, you can quickly get to the exact information you're looking for. It feels like the app is set up to guide you straight to the right pages instead of making you hunt around.

Cons

No cons from me!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JB

Janet Bronte

Internet, 1-10 employees

Less than a year

5.0
November 2023

simple setup

Pros

Setup was quick and it feels very userfriendly to work with day to day.

Cons

Costs can rise each month depending on how many customers you have. It's a solid fit if you're a small business with under 50 customers, at around $30/month.. but the pricing growth could be a downside as the customer list gets bigger.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

EN

Elvis Nganga

Capital Markets, 11-50 employees

More than a year

5.0
November 2023

a reliable tool

Pros

Security was a big concern for our team and we're genuinely happy that the security features matched what we needed. The way it handles financial tracking and reporting gives us reliable, precise information about our financial position. Capturing and storing receipts is also simple which makes it much easier to keep an eye on expenses.

Cons

Everything about it has been so fulfilling that I haven't found any issues or dislikes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Broadcast Media, 1-10 employees

Less than a year

5.0
November 2023

clean invoicing for small business

Pros

It is solid accounting and billing software for a small business. Building proposals and contracts is simple and you can also track time and turn it into an invoice without a lot of hassle. I also appreciate how customizable the invoice templates are so the documents actually match the look of my business. Pricing feels much better than QuickBooks for what you get.

Cons

The trade off is that it doesn't offer as many features as QuickBooks. If you manage lots of clients or need very detailed accounting reports, it may not be the best fit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

NW

Njoki Wanjiru

Printing, 101-500 employees

More than a year

5.0
November 2023

Loved it

Pros

A big part of why our organization loves this tool is the unified platform, it helps us handle all our financial management needs without hopping between multiple products. FreshBooks feels like its own category when it comes to getting real control of your finances. I also appreciate how simple it is to track where money is going since it captures every receipt and makes spending easy to visualize. Also, it keeps us up to date on our financial performance and overall health with detailed, genuinely useful reports.

Cons

Nothing really stands out as something to dislike. Everything has been running smoothly and the product has been performing remarkably well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AJ

Alwanga Jackson

Publishing, 11-50 employees

More than a year

5.0
November 2023

great expense tracking

Pros

Genuinely made us enjoy using it especially for expense tracking and financial reporting which have stood out as particularly effective. It also does a great job with data and information security so our financial details stay protected and private to only the right people with proper authorization. Also, the interface feels very adaptive and it provides a quick, more efficient way to create and share invoices with clients.

Cons

Honestly there's not much to dislike. I personally haven't run into any problems with it that I'd want to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 101-500 employees

Free Trial

5.0
November 2023

Recommended by me!

Pros

Super simple to use. I coached my uncle through it so he could manage his shop day to day and it worked out really well. The account management is especially efficient which helps everything stay organized.

Cons

You do have to pay after the 30 day free trial. That said, compared with other similar software options, the price feels pretty reasonable so it's still a purchase worth making.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

LP

Lauren Phillips

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2023

Perfect for us

Pros

I really like how fast it is to create an invoice and get everything set up for auto invoicing and automatic payments. The whole workflow feels organized and I don't have to keep chasing clients for billing or payment details.

Cons

When clients pay by credit card or ACH, the funds can take close to a week sometimes before they show up in the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JW

John Weeks

Design, 1-10 employees

More than a year

5.0
November 2023

Reliable payments

Pros

Has been simple to learn and keep using. The interface is clean and simple to understand which makes it easy to stay on top of billing. Recurring invoices go out every month right on schedule and I've had no trouble with money transferring to my bank account.

Cons

Pretty annoyed that a lot of useful features are locked behind extra paywalls (secondary/tertiary). Given what I pay each year, it feels like most of those options should be included. Plus, charging an extra $20+ per month just to automatically bill a saved credit/debit card seems excessive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

E

Elvis

Capital Markets,, 11-50 employees

More than a year

5.0
November 2023

FreshBooks, A guru for financial reporting and management.

Pros

Offers better control over expenses and project budgets.

Cons

Positive feedback on expenses tracking and reporting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z

Zedekiah

Health, Wellness and Fitness,, 11-50 employees

5.0
November 2023

What really sets freshbooks apart

Pros

Makes financial management detailed yet easy and fast.

Cons

Pocket-friendly and user-friendly financial management tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

N

Naquentta

Biotechnology,, 1-10 employees

Less than a year

5.0
November 2023

A review on FRESHBOOKS

Pros

Streamlined invoicing process with auto invoicing and payments.

Cons

Delay in receiving payments through credit card or ACH.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
November 2023

Freshbooks for accounting

Pros

Efficient account management and ease of learning for business purposes.

Cons

Offers a free trial followed by affordable pricing compared to competitors.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

John

Design, 1-10 employees

More than a year

5.0
November 2023

Freshbooks is Great... But...

Pros

FreshBooks is uncomplicated to learn use and sustain. Its interface is clear and easy to comprehend ensuring timely delivery of recurring invoices each month. I consistently encounter no problems with the transfer of funds to my bank account.

Cons

I strongly dislike the fact that many additional options are hidden behind secondary or tertiary paywalls. Given the annual fee I pay I believe all these features should be unlocked without extra charges. Paying an additional $30 or more per month just to automatically charge a saved credit/debit card seems unreasonable.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

K

Kalev

Transportation/Trucking/Railroad, 1-10 employees

Less than 6 months

4.0
November 2023

FreshBooks Invoicing and Payments

Pros

The accessibility to diverse features is acknowledged and the user-friendly design of FreshBooks facilitates prompt invoicing and payment processing. The use of FreshBooks never feels burdensome and when compared to other accounting software I've utilized it proves remarkably straightforward.

Cons

Initially understanding all the various functions took time and I still haven't fully utilized FreshBooks to its maximum potential.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

R

Ritz

Accounting, 1-10 employees

More than a year

4.0
November 2023

Freshbooks for entrepreneurs

Pros

FreshBooks stands out for its user-friendly approach particularly beneficial for business owners handling their own bookkeeping.

Cons

The Bank Rules feature sometimes fails to work properly.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

N

Njoki

Printing, 101-500 employees

More than a year

5.0
November 2023

Getting on the horizon of managing finances with FreshBooks.

Pros

FreshBooks excels as a unified platform for financial management providing a seamless solution to various problems. It aids in visualizing financial resources through receipt capture and keeps us updated on financial performance with insightful reports.

Cons

I haven't found anything to dislike about FreshBooks. Everything has been flowing flawlessly and the product performs remarkably.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Alwanga

Publishing, 11-50 employees

More than a year

5.0
November 2023

FreshBooks Committed to solve financial management needs.

Pros

Overall FreshBooks impresses us especially in expenses tracking and financial reporting. It excels in data security ensuring privacy and authorization. The intuitive interface enhances efficiency in creating and sharing invoices.

Cons

There is very little to criticize about FreshBooks and personally I haven't encountered any issues to complain about.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Muthoni

Mental Health Care, 1-10 employees

More than a year

5.0
November 2023

My favorite Accounting tool

Pros

FreshBooks is an easily adopted tool for small business financial management. Its cost is budget-friendly featuring a well-tailored UI suitable for users without prior accounting knowledge. Mobile apps enhance accessibility and allow managing business even when away. It simplifies tasks like creating and sending invoices capturing payment receipts and facilitating tax filing.

Cons

I find its customization capabilities somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

Lauren

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2023

Great system

Pros

I love the ease of creating invoices setting up auto invoicing and auto payments.

Cons

When clients pay via credit card or ACH it sometimes takes almost a week to receive the money through FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10