Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J
Jamil

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

Review of Freshbooks

Pros

The best application for small businesses offering options like invoice creation and time tracking.

Cons

With billing and payments all in one place everything is organized and easy to track. Things like professional invoices online payments and automated payment reminders in FreshBooks make it easy for you and your clients.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Melissa

Import and Export, 11-50 employees

Less than 6 months

5.0

Great invoicing tool

Pros

Allows very easy creation and sending of invoices to relevant customers.

Cons

The pricing structure is a bit steep and the platform does have some bugs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Samuel

Computer Software, 1-10 employees

More than a year

5.0

How to make easy your online tasks

Pros

Easy to keep track of payment and reliable.

Cons

It's a bit expensive compared to other software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Mark

Individual & Family Services, 1-10 employees

More than a year

5.0

Freshbooks is Fabulous

Pros

Appreciation for positive and uplifting quotes on the app with a focus on invoicing billing and payment processing.

Cons

I like all the features and the ease of use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S
Swati

Information Technology and Services, 1-10 employees

More than a year

5.0

Freshen up Your Finances with FreshBooks

Pros

FreshBooks is a simple and userfriendly accounting software for small businesses and freelancers offering a solution for simplified financial management.

Cons

FreshBook is an accounting software for managing the finance for your business but its pricing is somehow not reasonable I guess it heavily charged starting from 15 and you also have to pay extra for additional features. I would like to point out its customer care which is not satisfactory they indulge in long conversation and still you reach the solution you are looking for.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

N
Noel

Computer & Network Security, 1-10 employees

3.0

A fresh Look at Fresh Books

Pros

FreshBooks provides a userfriendly interface robust invoicing features and builtin time tracking beneficial for small businesses and freelancers.

Cons

Limited features Some users have reported that FreshBooks lacks some of the advanced accounting features found in more comprehensive accounting software such as inventory management or robust financial reporting.2. Limited integrations While FreshBooks integrates with many popular thirdparty apps and services some users have reported that the software has limited integration options particularly when compared to more robust accounting software.3. Limited customization options Some users have reported that FreshBooks has limited customization options particularly when it comes to creating custom reports or modifying invoice templates.4. Pricing Some users have reported that FreshBooks can be relatively expensive compared to other accounting software options particularly for businesses that require multiple user accounts.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

O
Olugbodi

Consumer Services, 11-50 employees

Less than 6 months

5.0

FreshAccounts

Pros

Loaded with innovative ideas userfriendly and with great synchronization though with certain limitations.

Cons

The synchronization hangs at a point and it makes work monotonous.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

ADS
Arnaldo de Souza

Accounting, 1-10 employees

Less than a year

4.0

Easy accounting with FlashBook

Pros

Made professional life easier enabling service to more clients.

Cons

So far I haven't identified what I like the least.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

P
pathmika

Computer Software, 101-500 employees

4.0

Freshbooks for finance management

Pros

My primary use of FreshBooks was to create and send invoices from available templates generate financial reports and efficiently track business expenses for later clarity.

Cons

I don't identify any drawbacks as I believe the existing feature set is adequate for a small business.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

M
Maciej

Marketing and Advertising, 1-10 employees

5.0

FreshBooks is a comprehensive accounting software

Pros

FreshBooks stands as a comprehensive accounting software streamlining expense tracking invoice management and payment tracking. Its user interface remains straightforward ensuring easy navigation for quick access to essential information. Additionally the consistently available customer service team is ready to address any inquiries.

Cons

FreshBooks poses a challenge in terms of setup and configuration particularly for users unaccustomed to accounting software. Additionally some features exhibit limitations and could benefit from enhancements.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

R
Robin

Marketing and Advertising, 1-10 employees

5.0

Accounting on rails

Pros

Getting started is effortless with considerable effort invested in making the initial process userfriendly. Daily processes are also manageable with integrations saving time and automating various functions. Exceptional customer service is provided even for small users. Clients respond positively to the invoicing process finding it accessible and credit card payments are popular. The app's versatility allows seamless switching between different businesses within the same dashboard.

Cons

During the setup of direct debit payments I encountered issues with a specific client. While the support received was excellent the process didn't prove reliable in this particular instance. This was the sole occurrence of major difficulties not originating from myself or the client.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

U
Uttam

Research, 1-10 employees

4.0

Best Product at great prices

Pros

It proves more userfriendly and readily recommendable.

Cons

There are no specific issues but sustained usage may not be ideal.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

P
Philip

Airlines/Aviation, 11-50 employees

4.0

Reliable for SMEs Accounting

Pros

FreshBooks automates over 80% of manual accounting procedures across all units in my agency.

Cons

The mobile applications across all systems lack an offline access mode.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A
Adam

Hospitality, 51-100 employees

5.0

Freshbooks review

Pros

The lowcost recurring subscription is appreciated for its affordability eliminating the need for frequent renewals.

Cons

A notable drawback of FreshBooks is associated with its customer service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Ali

Banking, 101-500 employees

5.0

Review of fresh books

Pros

Userfriendly costeffective and fastworking.

Cons

No cons were observed in FreshBooks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J
James

Financial Services, 500+ employees

5.0

Excellent Support.

Pros

The uniqueness of this tool lies in the support offered by the customer service team. It's easy to use integrates seamlessly and is accessible on mobile devices for remote invoicing and accounting.

Cons

No downsides exist this tool stands out for its userfriendly and straightforward nature.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G
Ganesh

Education Management, 500+ employees

5.0

A Comprehensive review on the FreshBooks as a profound user

Pros

Impactful features include creating reports and collaborating on projects.

Cons

Including only one user in all plans except the Select tier is an area that requires improvement.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S
Shannon

Hospitality, 1-10 employees

5.0

Fresh books review

Pros

It was straightforward to use and navigate FreshBooks.

Cons

FreshBooks became insufficient for my business needs as it expanded prompting the need for an application with more capabilities.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

RP
Rajitha Priyankara

Electrical/Electronic Manufacturing, 101-500 employees

4.0

Why Freshbooks for your business

Pros

FreshBooks is renowned for its userfriendly layout and straightforward setup. It caters to those with little expertise in accounting software. Timesaving features like automatic invoicing and online payment acceptance expedite payment and reduce manual data entry. The platform offers various financial reports and project management tools. The mobile app facilitates invoicing cost tracking and financial management on the go. Integration with popular platforms like PayPal Stripe and G Suite streamlines processes.

Cons

The userfriendly interface of FreshBooks may pose challenges for companies with sophisticated accounting needs. Limited customization options and the pricing structure especially for larger teams could be perceived as drawbacks. Some advanced features are exclusive to highertier plans. The absence of robust inventory management might be a drawback for companies necessitating comprehensive inventory tracking. While FreshBooks integrates with wellknown tools like PayPal and G Suite it offers fewer integrations compared to other accounting software solutions. The cloudbased nature of FreshBooks requires an internet connection for access potentially posing challenges in areas with unreliable internet connectivity.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

D
David

E-Learning, 1-10 employees

4.0

Good product

Pros

It's easy to use and plugandplay from day one.

Cons

I found the complexity involved in generating reports for multiple businesses to be a downside.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7