FreshBooks Reviews

Pros

Turned out to be a really useful tool for sending invoices to clients and getting payments in. The dashboard is simple to follow, the invoice templates are simple to work with and the ability to accept credit card payments is a big reason I keep using it.

Cons

An improvement I'd love to see is an option to resend invoices automatically or after a set amount of time. I know there's still the option to download the invoice or use a shareable link but when you just need to nudge a client again, a direct "resend" would be the quickest option.

Pros

This has been really useful for small business owners who want something that runs fast. The overall speed makes day-to-day tasks feel a lot more manageable especially when you're juggling a bunch of things at once.

Cons

Nothing negative to mention about the software, it's been working well.

Pros

I used to like the original setup a lot, the workflow and permissions made it simple for multiple people to send out invoices and we could quickly double-check that everything was completed correctly.

Cons

After they revamped the platform, things fell apart and we ran into a bunch of issues. When we contacted support to report the problems, we were told our costs were going to increase by 72%. I asked if they could grandfather our account in but the answer was no since the change is happening across the board. Overall, it's been really disappointing and we're now planning to switch to another service.

Pros

Software feels simple to use, includes the right set of features and the support team is honestly outstanding. Recently, it also rolled out "double-entry" accounting which has turned it into a more complete accounting system instead of just an invoicing tool.

Cons

Few capabilities are still labeled as beta though they've been working solidly. There are also some missing features. The main limitation I ran into is that my bank line of credit transactions can't be imported from that account type. Also, the general ledger report doesn't show a running balance, it only lists "Net Movement" as the total. For accounts that start with an opening balance, that makes it harder to reconcile balance sheet and profit & loss figures unless your accountant adds the starting balance for those accounts.

Pros

It has been excellent.. setup and day-to-day use are really simple. I moved from QuickBooks to FreshBooks a little over a year ago and the change has paid off without any regrets. QuickBooks just felt overly complicated for what I actually needed.

Cons

No real complaints so far. It's simple to use and fits my small business perfectly.

Pros

Found a solid fit for my business needs. As a freelancer, I submit invoices every month to employers and it does a great job of keeping everything organized. It also helps me track my expenses while giving me a clear view of any extra income.

Cons

Only downside is the cost. Even though the price is pretty attractive compared to other tools, I can handle the same invoicing for free through PayPal and manage my records in an Excel sheet instead.

Pros

Has a solid invoicing system and the app is genuinely excellent for keeping everything in sync. Notes and timing are simple to manage and the feature for creating estimates that can flip directly into invoices saves a lot of time.

Cons

Invoice and estimate formatting feel pretty weak and it's difficult to rearrange the layout the way you want.

Pros

This feels like the most simple accounting software I've used. Even though it's packed with features that could seem overwhelming at first, everything is presented in a really adaptive way and it includes clear directions plus tutorials that walk you through it.

Cons

Despite the strong feature set, I do wish there were a couple more options. The limit of 25 customers per month on the entry tier is a bit restrictive for my needs but that's more about my budget than a problem with the software itself.

Pros

Feels really user friendly and my clients actually enjoy using it too.

Cons

A few of the features we needed for our specific business weren't available.

Pros

It's a really solid fit for medium-sized enterprises and a simple bookkeeper can use it without much trouble. You also get a good range of invoice templates to choose from and customer service has been genuinely helpful.

Cons

At first, it was missing features like bank reconciliations and journal entries. That said, the team has since updated the software and improved those parts quite a bit.

Pros

You can easily track your time and assign it to the right project and customer. It genuinely makes invoicing quicker and more accurate. You just hit the start timer and the clock begins. If you need to step away for a break or jump on a call, you can pause and then resume right where you left off. Once you're done, you simply submit the time entry, choose the project (or create a new one) and add the customer and it gets attached for billing later. Near the end of a project, you get a clear breakdown of everything you spent time on and you can bill all of it or only specific portions.

Cons

Compared to an earlier version, the timer behavior is a downgrade: you used to be able to run multiple timers at once which was handy when bouncing between projects during the day. The current version also feels a bit more tiring when it comes to expense importing. I haven't fully used the feature yet but just finding the expense-related areas seems less noticeable than before, in the old version it was right in your face and nudged you to update, whereas now you have to go looking for it.

Pros

The reporting is solid and there are plenty of customization options to fit different needs.

Cons

Time entry is where it gets frustrating, there's no option to copy last week's input into a new time entry. Even when your schedule is basically identical week to week, you end up entering everything manually which is a real hassle.

Pros

It's pretty simple to use and configure for time capture and invoicing. Once it's set up, managing your entries and turning them into invoices feels simple.

Cons

The accounting side isn't as strong as it could be but for day-to-day work it's solid. I'm able to produce most of the reports my accountant asks for.

Pros

This accounting software feels way better than QuickBooks for my setup. It's simple to use both in the office and while I'm on the go and invoicing is genuinely quick, everything stays organized and easy to track. The mobile app is also a big plus for keeping up with tasks wherever you are.

Cons

It would be even better if day deposits were supported instead of having to follow the usual processing time frames. I'd also like built in auto-message templates with dynamic fields so I wouldn't have to customize every message from scratch each time.

Pros

Love that it is a full accounting solution built for small businesses. The features come together in a really solid package and it genuinely helped organize invoicing and managing receivables,cutting out a ton of manual legwork. Everything also works smoothly across devices which is a big plus when you're handling things on the go.

Cons

UI takes a little getting used to at the start so there's a short learning curve.

Pros

The platform feels really simple for a small team like ours and we were up and running with a very short onboarding period.

Cons

I'm not a fan of the limits on automation and how much you can customize reporting.

Pros

Using it for a while, the standout feature is that it's fully web-based. That means you can manage your finances from anywhere in the world without being tied to one device or location. The reporting tools are also a highlight, this is one of the best reporting systems I've worked with. With a solid set of filters, it's simple to pull timely, accurate reports whenever you need them.

Cons

A downside is that it only works when you're connected to the internet. Since there's no offline mode, it can be inconvenient if you're traveling or trying to work on a plane or in areas with no connection. In those situations, you simply can't keep working the way you would with offline capable software.

Pros

Really shows how much it cares about delivering a solid experience for everyone. The collaboration features, project management and estimates make it much easier to handle team work and coordinate tasks. If you're running a professional setup and juggling multiple aspects of your business, this is the kind of software I'd pick. The menus also feel intelligently structured, with a bit of responsive, dynamic behavior that makes navigation smoother.

Cons

Customer records can't be expanded which limits how much detail you can quickly access. It should improve this so it's easier to view more information for certain transactions without extra steps.

Pros

The interface feels simple to navigate and customer support has been pretty quick and responsive whenever I needed help.

Cons

Accounting features seem somewhat limited and that's genuinely worrying for my use case. Also, every plan includes only a single user license which doesn't fit well if more than one person needs access.

Pros

Linking my bank account is super useful, purchases get tracked automatically and I can categorize them however I want which makes tax season feel way less painful. The Chrome plugin is also a great help for my workflow since it reminds me to log time while I'm working on my computer.

Cons

Chrome plugin and the mobile app can be pretty flaky. They frequently cause problems and make me shut down Chrome or the phone app while I'm tracking time and that's really frustrating when the logged time doesn't stick. It would also help a lot if it could group hours by the same client/project automatically so I wouldn't have to manually compile categories at the end of each month just to see total hours.