FreshBooks Reviews

Pros

I really enjoy being able to keep my finances organized and in order. Since I run a business, staying on top of expenses matters a lot and it has made it much easier to track everything.

Cons

Everything works well, except when my phone updates. After an update, the app can lag when I try to open it.

Pros

This has been a solid tool for small businesses especially when you're just getting started. The interface is simple and I don't waste much time clicking around. One feature I really appreciate is the ability to connect it to my PayPal account and other credit cards which makes taking payments a lot more convenient. Also, being able to use my own logo on documents helps them look more professional and strengthens my branding.

Cons

The downside is that reporting isn't available in the mobile app which is a bit limiting when I'm away from my computer. I'd also prefer an offline mode so I can keep working without needing an internet connection. Another improvement would be reducing the back-and-forth with client settings, having a default template or settings that apply to all clients would save time and make setup more efficient.

Pros

Loved how simple and affordable it was to handle my invoices and bookkeeping. Managing everything felt simple and the costs stayed reasonable while I was on the original setup.

Cons

Good one, no complaints

Pros

A few years back, a couple buddies and I bought a building in Cleveland did the renovations and opened an ice cream shop. The partners we work with are all over the map... some are only semi-capable, others are moderately functioning adults... so getting everyone to review the numbers usually turns into a whole process. It has been a lifesaver each month when I need to send out the P&L. The built in analytics make it really simple to put together a clean presentation that basically anyone can understand.

Cons

Connecting it to my various bank accounts took some wrestling. A few institutions were painless (big shout to PNC), while others were noticeably more difficult, Dollar Bank, please sort out your setup.

Pros

I genuinely appreciated how much of the math this program handles for you. You can set your own pricing for time and tasks and the built in timer means you don't have to stress about timesheets or figuring out what to charge. The app recalculates everything automatically as you go. Also, you can customize your invoices and it's really helpful for keeping a tidy digital record of every transaction, overall, it makes it much easier to stay on top of getting paid.

Cons

Cost can be a drawback especially since getting all the features you might want can add up and end up feeling pricey.

Pros

The time tracking feature feels really solid and the way it's integrated into the workflow is surprisingly simple.

Cons

If you're only managing a couple customers (like running a small side business), the pricing can feel a bit steep. I also noticed it was somewhat annoying to fix mistakes after the fact and I'd love to see a cost, plus pricing option added.

Pros

Feels really simple to use. It's a great fit for small businesses especially when you're just getting started or onboarding new employees. I also liked how the software is set up and the fact that I can handle everything from my phone or tablet. The reporting features, in particular, were excellent, everything is laid out in a way that's actually useful.

Cons

Navigation could be improved since a few times I had trouble locating certain program options.

Pros

This app has been really helpful for keeping up with expenses across the whole company and it's nice that payments can be scheduled on a large calendar.

Cons

There are a few small bugs that need fixing but they seem like they could be resolved within a few days. Also, it doesn't include an automatic invoice delivery/transfer to other systems.

Pros

So simple for the everyday parts of my workflow, I love it! From building proposals, converting them into invoices and then following everything through to payment, this tool makes it simple. The online client portal, where clients can review and accept, has also been a big win.

Cons

Because numbering for proposals and invoices is flexible, I occasionally lose track of specific items. That flexibility is helpful but it would be better if there were options to set my own numbering rules or even rules per account.

Pros

Customer service has been nothing short of excellent. Whenever something comes up with the software, the help and turnaround are top, notch, there's really no comparison. I'd strongly recommend this platform especially if you're willing to purchase the full set of available products. The accounting features are designed with smaller businesses in mind and it's helped us run things more efficiently overall.

Cons

Installation steps were a bit tiring if you're not very tech-savvy.

Pros

It runs at a decent level but it didn't really win me over.

Cons

This doesn't feel like a fully functional tool for SMBs, quite a few features are missing so it doesn't cover the needs you'd expect.

Pros

All-cloud approach and it's genuinely simple to use. It also connects nicely with Formstack and Google Drive which makes my workflow a lot faster.

Cons

There's no built in option to back up data and I also miss the ability to create POs. On occasion the app feels a bit slow which can be annoying when you're in the middle of a task.

Pros

Managing expenses, payments and billing is way more organized when using this. It's also great for tracking project progress, seeing the time spent in a clear way makes it feel properly used.

Cons

Integration with other platforms like Shopify isn't always clear or adaptive.

Pros

Getting started with basic accounts felt simple and pulling in bank account details stayed simple enough to keep everything up to date. Connecting bank accounts was quick so the information stayed current without much hassle.

Cons

I couldn't link a credit card account to a different bank account in order to record card spending as a credit against the connected bank balance. Support said that behavior isn't available as a feature right now though they might add it later. That gap makes the overall bookkeeping workflow feel less useful for my setup.

Pros

Setup felt simple and it honestly worked well for me since I'm not great with numbers. The experience was really nice and I'm still using it today.

Cons

Did have to look through the manual they included. The online explanations seemed more convenient overall so the printed instructions could be improved.

Pros

Really enjoying this off-premise accounting system. It also makes good use of modern cloud security features which helps keep the information protected.

Cons

Haven't run into many issues with it over the past year or so since I started using it.

Pros

Cloud-based accounting backup is something I really like and the way the features are laid out. Everything feels incredibly user-friendly and the overall setup works well for day-to-day accounting tasks.

Cons

Whenever something doesn't go quite right, I'm basically forced to reach out to customer support. It would help if they expanded the self-help library or added more detailed FAQs since there are times when I'd rather troubleshoot on my own than wait for support.

Pros

Honestly though, i enjoy the "set it and forget it" workflow. The recurring billing feature is a big win and it's super convenient that I can also send follow-ups, apply coupons or collect payments from the same portal without bouncing between tools.

Cons

It may take some accounting folks a little getting used to since it's not the traditional journal entry setup they're used to. That said, it doesn't really seem designed for that exact market so the mismatch is kind of expected.

Pros

I can customize both my expenses and income to match how I actually track things. The layout is also easy to follow and the reporting plus sorting options make it simple to review what matters.

Cons

There's no way to brand it as my own, no white-label option is available. If that feature exists, it seems like it's probably reserved for the higher-priced plans.

Pros

It's genuinely simple to use and understand. I especially appreciate how it organizes everything, from creating client accounts to sending invoices. The top-line view and statements make it fast to see which balances are still outstanding. Editing invoices is simple too. Customer support has been excellent, responses are quick and they get issues resolved without dragging things out.

Cons

Only minor issues, there were a couple technical hiccups while integrating the API with Red Mine but the team handled it quickly and fixed it.