Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OE

olusegun Eludire

Accounting, 1-10 employees

More than a year

5.0
October 2023

user-friendly

Pros

Feels pretty adaptive to use especially when it comes to creating invoices. Online payment support makes it simple to get paid and the expense tracking plus time tracking tools are genuinely simple to keep up with. Reporting is solid and there's also good client management, along with a mobile app so you can handle things while you're out. The multi-currency support is a big win for international work and customer support has been responsive when questions come up. Also, integrations with other tools add a lot of flexibility for different workflows.

Cons

Some parts of it may not fit everyone and the pricing can feel on the expensive side if you're looking for more advanced features. It doesn't cover the deep accounting capabilities that larger organizations may need and inventory management is pretty limited. There's also no offline mode and the customization options can feel fairly basic. If you're running more complex project management, you might end up preferring a specialized tool. Payroll processing isn't included either so you'll need a separate solution for that.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

AA

Al Ameen

Logistics and Supply Chain, 11-50 employees

More than a year

5.0
October 2023

Simple UI made onboarding fast

Pros

We ended up integrating it into our non-digital accounting workflow much sooner than we expected. The interface is adaptive and doesn't drown you in jargon so the UI/UX feels simple. Because of that, the learning curve was basically minimal and getting comfortable with it didn't take long at all.

Cons

Handles most invoicing and accounting tasks better than we initially assumed. It doesn't seem to have any major drawbacks on its own but the support after purchase and the overall customer service could be stronger.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

ME

Marwan Eid

Accounting, 1-10 employees

Less than a year

5.0
October 2023

accounting made smoother

Pros

This program feels genuinely special compared to other options I've tried. It stands out in several ways and most importantly, it makes my accounting work simpler while helping me manage client relationships more efficiently. Overall, it's a great application and it's obvious the developers are actively working to keep improving it.

Cons

I haven't run into many bugs so far but I'd love to see more polish. Better usability and an improved user interface would make it even more comfortable to use day to day.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

HK

Hassan Kasumba

Events Services, 1-10 employees

Less than 6 months

5.0
October 2023

automatic reminders help alot

Pros

Does a solid job tracking invoices after they're sent and it also triggers automatic reminder emails to customers when payments become overdue. It's been really helpful for keeping things on schedule without constantly chasing people manually.

Cons

Access has been smooth and the system feels reliable and fast for invoicing and billing, nothing negative has shown up during my use so far.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

DR

Dita Rose

Entertainment, 1-10 employees

Free Trial

5.0
October 2023

Quick to learn

Pros

Really like how it feels... simple to learn, simple to use and effortless to share with others when you need to collaborate.

Cons

The only part I'm not thrilled about is the pricing. I don't send a ton of invoices so it can feel a bit pricey for my usage. I'd gladly switch to a free plan (or a cheaper option) that covers around 3-4 invoices per month or something in that range.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

VN

Viv Najji

Telecommunications, 101-500 employees

Less than 6 months

5.0
October 2023

awesome invoice tracking

Pros

It automatically tracks the invoices you've sent and follows up by sending reminders to customers who haven't paid after receiving the invoice.

Cons

No cons to report

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
October 2023

I loved it

Pros

Genuinely love it, setting up invoices feels simple and the data processing is quick. It also returns results without much hassle which makes my workflow a lot faster.

Cons

Seems to be designed well so it's a strong fit for what I need, no cons from me!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TA

Tristian Adams

Information Technology and Services, 11-50 employees

More than a year

4.0
September 2023

easy navigation

Pros

Navigation and day-to-day use feel very simple, while still offering enough depth for people who already know what they're doing.

Cons

Sometimes the app gets buggy when loading pages and it seems to happen more often on the first day of the month.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

OM

Oliver Montana

Management Consulting, 500+ employees

More than a year

5.0
September 2023

freshbooks rescued my bookkeeping

Pros

Over a long stretch, I kept running into annoying accounting issues that even pushed me into uncomfortable situations with my managers. I tried the usual old methods but they consistently disappointed me. Switching to it turned things around fast and the results have been excellent. It genuinely feels like a lifesaver tool and I value it a lot.

Cons

Arrived exactly when I needed it most and it delivered really well. There's nothing negative I'd want to add, I think the tool is solid.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Ahmed Mohamad

Arts and Crafts, 1-10 employees

Less than a year

4.0
September 2023

Solid support

Pros

It's simple to use, with helpful customer service when I need it. The checkout flow is pretty simple too which makes buying things fast and stress-free.

Cons

Only thing that keeps me from giving a full thumbs up is the pricing, everything feels a bit too expensive. It would be better if the prices were lower than they are right now. Also, it would be fun to see a little more variety or something more engaging added to the experience.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

TJ

Tony Jones

Legal Services, 1-10 employees

Less than 6 months

5.0
September 2023

Easy dashboard access

Pros

Installation felt quick and the dashboard access was good enough to navigate around and use the limited functions I needed for data entry.

Cons

There were some deployment/technical hiccups along the way, issues popped up which ate into time while the system went through compensation or recovery and the account recording didn't carry through as expected even after restarting attempts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JJ

Joseph Jaramillo

Marketing and Advertising, 1-10 employees

More than a year

5.0
September 2023

excellent support

Pros

Service quality is top-notch and the support team has been genuinely helpful. It handles everything I need it to do without any hassle.

Cons

Even though it's high quality, the pricing is a little on the expensive side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Cesar Carrillo

Accounting, 500+ employees

Less than a year

5.0
September 2023

so good

Pros

This is an app that really benefits us when it comes to accounting, it keeps our accounts in order and helps everything stay organized.

Cons

No downsides at all. It's an excellent application.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MS

Mohammed Sheikh

Professional Training & Coaching, 1-10 employees

More than a year

5.0
September 2023

Perfect for our workflow

Pros

Since I'm running a Canadian business, I needed accounting software that would work properly with local banks and it delivers on that. Tax management is pretty simple and I can also use my existing Stripe account without getting hit with extra fees. The biggest win for me is the automated payment reminders which makes collecting payments a lot more reliable.

Cons

Got pretty disappointed that the templates aren't as feature-rich as I expected and they also don't display correctly about half the time. Also, the 50-user limit feels too restrictive for the first-tier plan.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MB

Maddie Bailey

Computer Games, 500+ employees

More than a year

4.0
September 2023

it works really well

Pros

Built-in team collaboration tools make it possible to log comments about projects and company goals so they're available later when you need them for reports. It also includes time tracking which has been pretty handy for medium and smaller businesses.

Cons

I'd love to see more barcode tracking options and additional postal service integrations. Also, it would help if the rapid payment feature could connect to more global neobank gateways.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

KW

Kimani Wanjiru

Insurance, 500+ employees

More than a year

5.0
September 2023

Amazing addition to my work

Pros

This app has been genuinely impressive for creating our invoices through the cloud. I can track which invoices have been paid, set up recurring invoices and access everything easily from different localities. It also makes it simple to manage all our accounts, both money received and payments made, using a single platform. The interface feels adaptive and user friendly and it's quick to navigate, search and generate invoices without the usual hassle.

Cons

No real dislikes so far, everything related to BK and accounting tasks has been made simple and efficient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AA

Amit Andharia

Information Technology and Services, 500+ employees

Less than 6 months

5.0
September 2023

powerful finance management app

Pros

Software feels adaptive, with a clean interface plus a lot of strong features that have really helped simplify our financial management and day-to-day business operations.

Cons

There isn't any real downside to the product itself though the pricing could be a bit of a concern for smaller businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EW

Edricks Wandera

Fund-Raising, 1-10 employees

Free Trial

5.0
September 2023

quick invoice creation

Pros

I really enjoy creating invoices with this software, it's simple to work with. It also helped me learn the basics of accounting without having to pay for any training or invest in anything.

Cons

During regular use, I've been able to explore what the services offer and get the most out of them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

T

Tristian

Information Technology and Services, 11-50 employees

4.0
September 2023

Fresh books is simple and robust

Pros

The product is incredibly easy to navigate and use with depth for those experienced in its use.

Cons

Occasionally it may experience loading issues especially at the beginning of the month.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

O

Oliver

Management Consulting, 500+ employees

5.0
September 2023

A tool that keeps my job sparkling perfect and charming.

Pros

FreshBooks has been a lifesaver tool for resolving accounting problems and is highly valued for its excellent results.

Cons

FreshBooks arrived when needed most and delivered exceptionally well with no drawbacks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9