Ahmed
Arts and Crafts, 1-10 employees
“Very good”
Pros
Easy to use good customer service and straightforward checkouts.
Cons
Prices are relatively high and lower prices would be appreciated.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Tony
Legal Services, 1-10 employees
“Discernment Application.”
Pros
Installation was expedient and provided dashboard access for easy navigation and data entry functions.
Cons
Deployment had some technical issues and consumed time during recovery stages.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Joseph
Marketing and Advertising, 1-10 employees
“Fresh books Review”
Pros
Highquality service with excellent support that meets all the reviewers needs.
Cons
Considered pricey but worth the polished service and intuitive features.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 51-100 employees
“FreshBooks Makes Billing Invoicing and Tax Time a Joy”
Pros
FreshBooks offers numerous builtin features and customizable invoices adding significant value.
Cons
Has a slight learning curve but becomes efficient with time and customer support.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Dennis
E-Learning, 1-10 employees
“The Best Ebook App Well Categorized”
Pros
Simplified payment list creation and data processing.
Cons
Challenges with implementing processed data and results.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Mohammed
Hospital & Health Care, 1-10 employees
“Medical bills”
Pros
Quick processing of medical invoices.
Cons
No challenges encountered since using FreshBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Andrea Yarlyn
Marketing and Advertising, 1-10 employees
“My simple solution to manage billing and effective collections.”
Pros
The platforms functionality of sending invoices and making direct payments speeds up processes and enhances financial control.
Cons
Basic version limitations but overall satisfaction.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Kimani
Insurance, 500+ employees
“Accounting at its best”
Pros
FreshBooks ability to create track invoices and manage accounts from a single platform is highly appreciated.
Cons
No dislikes it simplifies accounting tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Amit
Information Technology and Services, 500+ employees
“Simplified Our Financial Management”
Pros
FreshBooks simplifies financial management and business operations with its userfriendly interface and powerful features.
Cons
No disadvantages its a perfect tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Mugisa
Hospital & Health Care, 1-10 employees
“Medical bills”
Pros
Quick processing of invoices for medical billing.
Cons
No challenges encountered since using FreshBooks.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 101-500 employees
“Review for FreshBooks”
Pros
FreshBooks offers mobile apps for both iOS and Android devices making it userfriendly.
Cons
Lacks inventory management and payroll capabilities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Nicolas
Facilities Services, 101-500 employees
“Simplifying Financial Accounting”
Pros
FreshBooks simplifies and streamlines daily tasks allowing for a focus on analysis and strategy.
Cons
Limitations in inventory management and advanced financial reporting.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Princess
Airlines/Aviation, 51-100 employees
“Accounting with digital work space”
Pros
FreshBooks offers a spacious workspace for accounting simplifying revenue expenses and tax calculations.
Cons
No need to sign up with a Google account it logs in automatically.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Debbie
Business Supplies and Equipment, 101-500 employees
“Sending invoices”
Pros
Invoices can be shared through email accounts.
Cons
Invoices can be converted to PDF and started on the mobile device.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
luz mary
Marketing and Advertising, 1-10 employees
“The perfect solution to simplify my billing and get paid faster.”
Pros
Prompt responses to queries and quick issue resolution.
Cons
Would like more flexibility in customizing invoices.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Vishal
Information Technology and Services, 500+ employees
“Game Changer for Small Businesses”
Pros
FreshBooks offers powerful features for expense tracking time billing invoicing and reporting.
Cons
Its a perfect tool without any disadvantages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mugisa Edward
Hospital & Health Care, 1-10 employees
Less than a year
“Support is good”
Pros
Been using it for billing and for generating invoices for my patients. Their customer service is also good
Cons
Hasn't ever caused any issues or challenged me since I started using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Biotechnology, 101-500 employees
Less than a year
“Overall experience was good”
Pros
It includes mobile apps for iOS and Android so I can manage invoices and updates on the go. The interface feels very user friendly too which has been helpful even for anyone without an accounting background.
Cons
That said, it doesn't cover everything every business might require. It's missing things like inventory management and payroll features so some teams may need extra tools or a different solution.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Nicolas Parker
Facilities Services, 101-500 employees
More than a year
“Smart automations”
Pros
Your focus on ease of use and efficiency has made invoice and expense management surprisingly simple. I've really enjoyed how it automates things like recurring invoices, this saves me a ton of time and cuts down on the chances of mistakes. I also like that I can customize invoices and send them in a polished, professional format which helps me keep a consistent brand image for my business. Also, the time tracking feature has been a huge help since it clearly shows how much time I'm spending on each task and client.
Cons
Even with all of that, it still has some gaps especially with inventory management and more advanced financial reporting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Princess Langat
Airlines/Aviation, 51-100 employees
Less than a year
“I liked using it”
Pros
Love how it makes it simple to create an account and signing up feels quick. You can also connect it with your Google account which organizes everything and leads to a solid, user friendly service.
Cons
There's no separate signup when you use a Google account since it logs you in right away once you tap the Google option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10