Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Ahmed

Arts and Crafts, 1-10 employees

4.0
September 2023

Very good

Pros

Easy to use good customer service and straightforward checkouts.

Cons

Prices are relatively high and lower prices would be appreciated.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

T

Tony

Legal Services, 1-10 employees

5.0
September 2023

Discernment Application.

Pros

Installation was expedient and provided dashboard access for easy navigation and data entry functions.

Cons

Deployment had some technical issues and consumed time during recovery stages.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J

Joseph

Marketing and Advertising, 1-10 employees

5.0
September 2023

Fresh books Review

Pros

Highquality service with excellent support that meets all the reviewers needs.

Cons

Considered pricey but worth the polished service and intuitive features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

5.0
September 2023

FreshBooks Makes Billing Invoicing and Tax Time a Joy

Pros

FreshBooks offers numerous builtin features and customizable invoices adding significant value.

Cons

Has a slight learning curve but becomes efficient with time and customer support.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D

Dennis

E-Learning, 1-10 employees

5.0
September 2023

The Best Ebook App Well Categorized

Pros

Simplified payment list creation and data processing.

Cons

Challenges with implementing processed data and results.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M

Mohammed

Hospital & Health Care, 1-10 employees

5.0
September 2023

Medical bills

Pros

Quick processing of medical invoices.

Cons

No challenges encountered since using FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AY

Andrea Yarlyn

Marketing and Advertising, 1-10 employees

5.0
September 2023

My simple solution to manage billing and effective collections.

Pros

The platforms functionality of sending invoices and making direct payments speeds up processes and enhances financial control.

Cons

Basic version limitations but overall satisfaction.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K

Kimani

Insurance, 500+ employees

5.0
September 2023

Accounting at its best

Pros

FreshBooks ability to create track invoices and manage accounts from a single platform is highly appreciated.

Cons

No dislikes it simplifies accounting tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Amit

Information Technology and Services, 500+ employees

5.0
September 2023

Simplified Our Financial Management

Pros

FreshBooks simplifies financial management and business operations with its userfriendly interface and powerful features.

Cons

No disadvantages its a perfect tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Mugisa

Hospital & Health Care, 1-10 employees

5.0
September 2023

Medical bills

Pros

Quick processing of invoices for medical billing.

Cons

No challenges encountered since using FreshBooks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

4.0
September 2023

Review for FreshBooks

Pros

FreshBooks offers mobile apps for both iOS and Android devices making it userfriendly.

Cons

Lacks inventory management and payroll capabilities.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

N

Nicolas

Facilities Services, 101-500 employees

5.0
September 2023

Simplifying Financial Accounting

Pros

FreshBooks simplifies and streamlines daily tasks allowing for a focus on analysis and strategy.

Cons

Limitations in inventory management and advanced financial reporting.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

P

Princess

Airlines/Aviation, 51-100 employees

5.0
September 2023

Accounting with digital work space

Pros

FreshBooks offers a spacious workspace for accounting simplifying revenue expenses and tax calculations.

Cons

No need to sign up with a Google account it logs in automatically.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D

Debbie

Business Supplies and Equipment, 101-500 employees

5.0
September 2023

Sending invoices

Pros

Invoices can be shared through email accounts.

Cons

Invoices can be converted to PDF and started on the mobile device.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

LM

luz mary

Marketing and Advertising, 1-10 employees

5.0
September 2023

The perfect solution to simplify my billing and get paid faster.

Pros

Prompt responses to queries and quick issue resolution.

Cons

Would like more flexibility in customizing invoices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

V

Vishal

Information Technology and Services, 500+ employees

5.0
September 2023

Game Changer for Small Businesses

Pros

FreshBooks offers powerful features for expense tracking time billing invoicing and reporting.

Cons

Its a perfect tool without any disadvantages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

ME

Mugisa Edward

Hospital & Health Care, 1-10 employees

Less than a year

5.0
September 2023

Support is good

Pros

Been using it for billing and for generating invoices for my patients. Their customer service is also good

Cons

Hasn't ever caused any issues or challenged me since I started using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Biotechnology, 101-500 employees

Less than a year

4.0
September 2023

Overall experience was good

Pros

It includes mobile apps for iOS and Android so I can manage invoices and updates on the go. The interface feels very user friendly too which has been helpful even for anyone without an accounting background.

Cons

That said, it doesn't cover everything every business might require. It's missing things like inventory management and payroll features so some teams may need extra tools or a different solution.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

NP

Nicolas Parker

Facilities Services, 101-500 employees

More than a year

5.0
September 2023

Smart automations

Pros

Your focus on ease of use and efficiency has made invoice and expense management surprisingly simple. I've really enjoyed how it automates things like recurring invoices, this saves me a ton of time and cuts down on the chances of mistakes. I also like that I can customize invoices and send them in a polished, professional format which helps me keep a consistent brand image for my business. Also, the time tracking feature has been a huge help since it clearly shows how much time I'm spending on each task and client.

Cons

Even with all of that, it still has some gaps especially with inventory management and more advanced financial reporting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PL

Princess Langat

Airlines/Aviation, 51-100 employees

Less than a year

5.0
September 2023

I liked using it

Pros

Love how it makes it simple to create an account and signing up feels quick. You can also connect it with your Google account which organizes everything and leads to a solid, user friendly service.

Cons

There's no separate signup when you use a Google account since it logs you in right away once you tap the Google option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10