Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LMRU

luz mary Roa Uzcategui

Marketing and Advertising, 1-10 employees

Free Trial

5.0
September 2023

Excellent product

Pros

This tool is so good because they respond quickly whenever I reach out and actually help me sort out whatever problems come up.

Cons

I'd just like a bit more flexibility to customize invoices so they better match my needs and my personal brand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VR

Vishal Raval

Information Technology and Services, 500+ employees

Less than 6 months

5.0
September 2023

my review...

Pros

Software feels simple to use and has been really effective for handling day-to-day business operations and financial management. It includes strong features that help keep expenses organized and covered on time, plus it can send automated invoice reminders so follow-ups don't slip. Also, the reporting is flexible, reports can be generated whenever we need them.

Cons

No real downsides to report, it's been a solid tool overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A

Anita

Business Supplies and Equipment, 101-500 employees

5.0
September 2023

Impartial Accounting

Pros

FreshBooks offers userfriendly features that make it simple to input tax charges on invoices.

Cons

FreshBooks is designed primarily for businesses and may lack advanced functionalities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

EM

Emily Mance

Financial Services, 51-100 employees

More than a year

4.0
August 2023

fast setup

Pros

It was simple to get up and running and it didn't take much effort to set up in my workflow. I'm able to generate polished, professional reports for clients and stakeholders. It also cuts down on time spent on manual accounting tasks since a lot of the work is handled inside the platform.

Cons

While it's a strong tool overall, it doesn't have the depth of features that you'd expect for large, global enterprise organizations.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

KI

Kalume Ibrahim

Computer & Network Security, 51-100 employees

Less than a year

5.0
August 2023

Incredible results

Pros

My FreshBooks business account can be linked to multiple devices so I can manage and view everything from both my smartphone and desktop.

Cons

I can also walk through the invoice processing as long as I have my phone and the needed details for the account so it ends up being pretty simple work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PS

Patrick Shuben

Music, 11-50 employees

Less than a year

5.0
August 2023

Easy to use

Pros

Feels like it was built with a lot of thought behind the idea that responsibilities can be handled easily within the tool.

Cons

The free version is the only reason I've been able to get oriented, it's helpful for learning the way the software works.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

BD

Bayisa Dame

Food & Beverages, 500+ employees

More than a year

5.0
August 2023

timely accounting support

Pros

It's simple to understand and nicely organized. Whenever issues come up, the solution is quick which really helps with day-to-day work. Overall, it feels like a solid tool for both accountants and finance managers.

Cons

Only real hesitation I've noticed is the pricing. Other than that, after using it for more than two years, I haven't run into any major problems or differences compared with it that would worry me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

KS

Kristin Smith

Financial Services, 51-100 employees

More than a year

4.0
August 2023

Good software

Pros

Does take care of a bunch of tricky accounting work for me, including AP, AR and the general ledger. The iOS mobile app is a big plus too, it lets me handle accounting tasks on the go without having to sit at a desk.

Cons

A limitation is that it doesn't fully support global enterprise needs right out of the box. To cover that gap, you'll likely need to integrate it with external tools such as QuickBooks Online.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

RP

Ram Patel

Information Technology and Services, 500+ employees

More than a year

5.0
August 2023

It is feature-packed

Pros

This is my go-to accounting tool because it offers a strong set of features and covers a lot of the day-to-day needs without feeling limited.

Cons

I haven't run into any problems using it at work so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Abdelati Laagoubi

Accounting, 500+ employees

More than a year

5.0
August 2023

fantastic app

Pros

It's hard to put into words how good this app feels, using it has made accounting and financial work a lot easier.

Cons

Really, there isn't anything negative to point out, the app's reporting helps keep our financial status clearer than with other tools.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

JR

Joshua Rweyemam

Apparel & Fashion, 101-500 employees

More than a year

5.0
August 2023

Effortless use

Pros

Using it with fresh books has been really smooth, it just fits naturally into my routine. Everything feels simple once the books are available.

Cons

No cons. It works well as is and I'm happy with how it's set up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E

Emily

Financial Services, 51-100 employees

4.0
August 2023

FreshBooks for Realtime Online Accounting

Pros

FreshBooks was easy to implement and deploy allowing for professional report creation and timesaving through automated accounts payable and receivable processes.

Cons

FreshBooks may not be suitable for larger enterprise organizations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

L

Leah

Online Media, 1-10 employees

5.0
August 2023

Fast and Easy Banking Records

Pros

FreshBooks provides a great ledger for better financial understanding and responsibility.

Cons

A more userfriendly version would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K

Kalume

Computer & Network Security, 51-100 employees

5.0
August 2023

Accessed on Mobile

Pros

FreshBooks can be accessed on different devices including smartphones and desktops making accounting and billing convenient.

Cons

While the mobile accessibility is helpful it may also lead to invoice processing on the go which some may find challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

P

Patrick

Music, 11-50 employees

5.0
August 2023

Accounting Services

Pros

FreshBooks simplifies accounting tasks with its intelligent design.

Cons

The free version serves as an orientation but may lack advanced features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

I

Ibne

Computer Software, 1-10 employees

5.0
August 2023

One of the Best Payment Processing

Pros

FreshBooks offers a wide range of payment processing options and is userfriendly.

Cons

Account limitations can be frustrating at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

B

Bayisa

Food & Beverages, 500+ employees

5.0
August 2023

Best Guide for Accounting

Pros

FreshBooks is easy to understand wellorganized and helpful for accountants and finance managers.

Cons

The only issue may be the price but overall its highly rated.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Adam

Information Technology and Services, 500+ employees

4.0
August 2023

FreshBooks - Awesome Tools Improvable Customer Service

Pros

FreshBooks excels in accounting and expense management offers comprehensive invoicing and tracking and provides a userfriendly interface.

Cons

Customer support has become less responsive which can be frustrating.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

K

Kristin

Financial Services, 51-100 employees

4.0
August 2023

FreshBooks Review

Pros

FreshBooks automates complex accounting tasks offers financial reporting invoice customization and inventory control.

Cons

It may lack certain capabilities for global enterprise corporations without integration with external accounting apps.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

R

Ram

Information Technology and Services, 500+ employees

5.0
August 2023

Best Accounting Program

Pros

FreshBooks is the best accounting program with many features.

Cons

No issues observed while using FreshBooks at the workplace.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9