Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Abdelati

Accounting, 500+ employees

5.0
August 2023

Fantastic App for Accountants

Pros

FreshBooks makes accounting financial tasks easier.

Cons

Theres nothing negative to say about this fantastic app.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

J

Joshua

Apparel & Fashion, 101-500 employees

5.0
August 2023

FreshBooks

Pros

FreshBooks makes issue resolution for customers easy.

Cons

No changes needed its wellliked as is.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

I

Ilya

Retail, 1-10 employees

1.0
August 2023

Extremely Disappointed with FreshBooks.com Limited Features and Nonexistent Support

Pros

No pros identified.

Cons

Limited functionality for retail and sales inadequate customer support nonexistent subscription cancellation and issues with billing.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

3

S

Sarah

Research, 1-10 employees

4.0
August 2023

A For Self Employed

Pros

FreshBooks is excellent for selfemployed individuals with a smooth integration process and a variety of payment transfer options.

Cons

Additional user fees can make it less appealing for some.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

V

Vikash

E-Learning, 51-100 employees

4.0
August 2023

Expense Report

Pros

FreshBooks features a userfriendly interface invoicing payment capabilities and expense tracking.

Cons

It can be a bit expensive with limited customization.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

B

Bennett

Financial Services, 51-100 employees

4.0
August 2023

FreshBooks 2023 Filled Insight

Pros

FreshBooks saves time and reduces financial errors through automated accounting processes.

Cons

The iOS mobile application may lack some features compared to the cloudbased version.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

K

Kayren

Retail, 1-10 employees

4.0
August 2023

Great App

Pros

FreshBooks is great for tracking time easy to use and offers value for money.

Cons

It may not be suitable for larger organizations due to peruser fees.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

LA

Luc As

Marketing and Advertising, 11-50 employees

More than a year

4.0
August 2023

Works really well

Pros

The software works well across all major browsers and platforms which isn't always true with competing tools. It also comes with plenty of features and the basic plan is genuinely solid for everyday, simple tasks. Also, the email support has always been reachable when I needed it.

Cons

Didnt run into any real issues with the software so far.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

HD

Holonou Dahi

Accounting, 1-10 employees

Less than a year

5.0
August 2023

Recommended!

Pros

It's really simple to get the hang of. The end-of-exercise summary and final reports are simple and clear which makes closing the books a lot less stressful.

Cons

I'd still mention that there are places where it isn't authorized in certain countries so that could be a dealbreaker depending on where you're based. Also, it's not for everyone in that sense.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GM

Gauravi Mittal

Education Management, 51-100 employees

Less than 6 months

5.0
August 2023

Very easy to use

Pros

App has a pretty adaptive interface... navigation feels simple and I can get to the key features without it becoming overwhelming. Its invoicing is a standout for me, I'm able to create professional-looking invoices, add our branding and share them quickly. It also includes reliable time tracking and expense management so I can log billable hours and reimbursable expenses accurately which helps keep our financial process much more organized.

Cons

Can start to feel pricey as our team grows and the number of users increases.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

SB

Sarah Brown

Research, 1-10 employees

More than a year

4.0
August 2023

excellent tool for self-employed

Pros

For someone like me who's self-employed, their app is a lifesaver! Setup and integration felt smooth and day-to-day use is simple. It also supports a variety of payment transfers which has made handling client payments a lot more flexible.

Cons

The pricing is a bit steep. It also charges extra when you add additional users so I end up doing everything myself unless I'm willing to pay about $15 more per month.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

VR

Vikash raj

E-Learning, 51-100 employees

Less than a year

4.0
August 2023

Made accounting easy for me

Pros

One of the biggest positives for me with it is how user friendly the interface feels. It also covers invoicing and payment features in a simple way and there's the added bonus of being able to track my expenses records without much hassle.

Cons

A downside is that it's a bit pricey and the customization options are somewhat limited compared to what I'd prefer.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

BW

Bennett Weber

Financial Services, 51-100 employees

More than a year

4.0
August 2023

Good!!

Pros

Even though I'm not using it every day, it still ends up being really useful. It helps automate the big repetitive accounting chores like billing and invoicing, along with AP and AR workflows.

Cons

Does offer an iOS mobile app but it doesn't mirror the full set of features you get with the cloud version so some functionality is missing when I'm on mobile.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

KW

Kayren W.

Retail, 1-10 employees

4.0
August 2023

A Valuable Sales Tool

Pros

This software has proven invaluable for efficiently tracking time, and its user-friendly nature ensures a seamless experience. The cost-effectiveness adds to its appeal, making it a wise investment.

Cons

A drawback I have encountered is the necessity to pay for each user, limiting its suitability for larger organizations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

JH

Jessica H

Graphic Design, 1-10 employees

5.0
August 2023

Comprehensive Solution for Small Design Business

Pros

I like the comprehensive range of major features provided by this software, including invoicing, accounting and time tracking for both myself and my employee. The pricing is reasonable which makes it even more attractive.

Cons

While the concept of inspiring quotes during page loads is interesting, they disappear too quickly to be fully enjoyed or pondered

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KW

kayren williams

Retail, 1-10 employees

Less than a year

4.0
August 2023

a dependable tool

Pros

It's genuinely solid for tracking time and the interface feels simple to work with. The pricing also comes off as good value for what you get.

Cons

There's one part I'm not thrilled about, you have to pay for each person individually which can get pricey. It also doesn't feel like the best fit for larger organisations that need wider team coverage.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

A

Anonymous

Internet, 1-10 employees

More than a year

4.0
July 2023

Its alerts really help

Pros

App is really simple to use and the design/back is genuinely beautiful. Also, the alert theme is a nice touch, it looks great and makes notifications feel more polished.

Cons

I didn't like that there's no email automation or scheduling which limits how much you can automate outgoing messages.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

JH

Jessica Hogenson

Graphic Design, 1-10 employees

Less than a year

5.0
July 2023

solid invoicing

Pros

Everything I need is covered... client invoicing, accounting tools and time tracking for both myself and employees-so I don't have to juggle multiple apps. Pricing also feels pretty affordable for what you get.

Cons

Nothing to report as a negative

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

HE

Heather Erickson

Writing and Editing, 1-10 employees

Free Trial

5.0
July 2023

UI is great

Pros

Really enjoy its adaptive interface. Also, their support has been fantastic, there's no endless digging through help articles just to find an answer. Actual people are available to help which makes using it feel like a genuinely positive experience.

Cons

Since I'm a newer business, I'm having to stretch my budget to pay for the right plan tier. Still, having organized books from the start (and keeping them that way) feels important enough to justify it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LE

Linda Edwards

Hospital & Health Care, 500+ employees

More than a year

4.0
July 2023

excellent customer support

Pros

It handles a lot of the day-to-day bookkeeping for a small business....sending invoices, managing receipt approvals, tracking expenses, logging billable hours and keeping everything organized in your financial records. It's also built around the move toward cloud-based accounting which feels designed to how smaller teams run their finances. Also, their customer service is genuinely outstanding and responsive.

Cons

Recently, they switched everyone to a mandatory new format. The older version felt noticeably better and the update hasn't landed well for me. The electronic payment feature is also a weak spot, depending on the bank some transactions go through while others won't even process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8