Abdelati
Accounting, 500+ employees
“Fantastic App for Accountants”
Pros
FreshBooks makes accounting financial tasks easier.
Cons
Theres nothing negative to say about this fantastic app.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Joshua
Apparel & Fashion, 101-500 employees
“FreshBooks”
Pros
FreshBooks makes issue resolution for customers easy.
Cons
No changes needed its wellliked as is.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ilya
Retail, 1-10 employees
“Extremely Disappointed with FreshBooks.com Limited Features and Nonexistent Support”
Pros
No pros identified.
Cons
Limited functionality for retail and sales inadequate customer support nonexistent subscription cancellation and issues with billing.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Sarah
Research, 1-10 employees
“A For Self Employed”
Pros
FreshBooks is excellent for selfemployed individuals with a smooth integration process and a variety of payment transfer options.
Cons
Additional user fees can make it less appealing for some.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Vikash
E-Learning, 51-100 employees
“Expense Report”
Pros
FreshBooks features a userfriendly interface invoicing payment capabilities and expense tracking.
Cons
It can be a bit expensive with limited customization.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Bennett
Financial Services, 51-100 employees
“FreshBooks 2023 Filled Insight”
Pros
FreshBooks saves time and reduces financial errors through automated accounting processes.
Cons
The iOS mobile application may lack some features compared to the cloudbased version.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Kayren
Retail, 1-10 employees
“Great App”
Pros
FreshBooks is great for tracking time easy to use and offers value for money.
Cons
It may not be suitable for larger organizations due to peruser fees.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Luc As
Marketing and Advertising, 11-50 employees
More than a year
“Works really well”
Pros
The software works well across all major browsers and platforms which isn't always true with competing tools. It also comes with plenty of features and the basic plan is genuinely solid for everyday, simple tasks. Also, the email support has always been reachable when I needed it.
Cons
Didnt run into any real issues with the software so far.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Holonou Dahi
Accounting, 1-10 employees
Less than a year
“Recommended!”
Pros
It's really simple to get the hang of. The end-of-exercise summary and final reports are simple and clear which makes closing the books a lot less stressful.
Cons
I'd still mention that there are places where it isn't authorized in certain countries so that could be a dealbreaker depending on where you're based. Also, it's not for everyone in that sense.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Gauravi Mittal
Education Management, 51-100 employees
Less than 6 months
“Very easy to use”
Pros
App has a pretty adaptive interface... navigation feels simple and I can get to the key features without it becoming overwhelming. Its invoicing is a standout for me, I'm able to create professional-looking invoices, add our branding and share them quickly. It also includes reliable time tracking and expense management so I can log billable hours and reimbursable expenses accurately which helps keep our financial process much more organized.
Cons
Can start to feel pricey as our team grows and the number of users increases.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Sarah Brown
Research, 1-10 employees
More than a year
“excellent tool for self-employed”
Pros
For someone like me who's self-employed, their app is a lifesaver! Setup and integration felt smooth and day-to-day use is simple. It also supports a variety of payment transfers which has made handling client payments a lot more flexible.
Cons
The pricing is a bit steep. It also charges extra when you add additional users so I end up doing everything myself unless I'm willing to pay about $15 more per month.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Vikash raj
E-Learning, 51-100 employees
Less than a year
“Made accounting easy for me”
Pros
One of the biggest positives for me with it is how user friendly the interface feels. It also covers invoicing and payment features in a simple way and there's the added bonus of being able to track my expenses records without much hassle.
Cons
A downside is that it's a bit pricey and the customization options are somewhat limited compared to what I'd prefer.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Bennett Weber
Financial Services, 51-100 employees
More than a year
“Good!!”
Pros
Even though I'm not using it every day, it still ends up being really useful. It helps automate the big repetitive accounting chores like billing and invoicing, along with AP and AR workflows.
Cons
Does offer an iOS mobile app but it doesn't mirror the full set of features you get with the cloud version so some functionality is missing when I'm on mobile.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Kayren W.
Retail, 1-10 employees
“A Valuable Sales Tool”
Pros
This software has proven invaluable for efficiently tracking time, and its user-friendly nature ensures a seamless experience. The cost-effectiveness adds to its appeal, making it a wise investment.
Cons
A drawback I have encountered is the necessity to pay for each user, limiting its suitability for larger organizations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Jessica H
Graphic Design, 1-10 employees
“Comprehensive Solution for Small Design Business”
Pros
I like the comprehensive range of major features provided by this software, including invoicing, accounting and time tracking for both myself and my employee. The pricing is reasonable which makes it even more attractive.
Cons
While the concept of inspiring quotes during page loads is interesting, they disappear too quickly to be fully enjoyed or pondered
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
kayren williams
Retail, 1-10 employees
Less than a year
“a dependable tool”
Pros
It's genuinely solid for tracking time and the interface feels simple to work with. The pricing also comes off as good value for what you get.
Cons
There's one part I'm not thrilled about, you have to pay for each person individually which can get pricey. It also doesn't feel like the best fit for larger organisations that need wider team coverage.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Anonymous
Internet, 1-10 employees
More than a year
“Its alerts really help”
Pros
App is really simple to use and the design/back is genuinely beautiful. Also, the alert theme is a nice touch, it looks great and makes notifications feel more polished.
Cons
I didn't like that there's no email automation or scheduling which limits how much you can automate outgoing messages.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Jessica Hogenson
Graphic Design, 1-10 employees
Less than a year
“solid invoicing”
Pros
Everything I need is covered... client invoicing, accounting tools and time tracking for both myself and employees-so I don't have to juggle multiple apps. Pricing also feels pretty affordable for what you get.
Cons
Nothing to report as a negative
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Heather Erickson
Writing and Editing, 1-10 employees
Free Trial
“UI is great”
Pros
Really enjoy its adaptive interface. Also, their support has been fantastic, there's no endless digging through help articles just to find an answer. Actual people are available to help which makes using it feel like a genuinely positive experience.
Cons
Since I'm a newer business, I'm having to stretch my budget to pay for the right plan tier. Still, having organized books from the start (and keeping them that way) feels important enough to justify it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Linda Edwards
Hospital & Health Care, 500+ employees
More than a year
“excellent customer support”
Pros
It handles a lot of the day-to-day bookkeeping for a small business....sending invoices, managing receipt approvals, tracking expenses, logging billable hours and keeping everything organized in your financial records. It's also built around the move toward cloud-based accounting which feels designed to how smaller teams run their finances. Also, their customer service is genuinely outstanding and responsive.
Cons
Recently, they switched everyone to a mandatory new format. The older version felt noticeably better and the update hasn't landed well for me. The electronic payment feature is also a weak spot, depending on the bank some transactions go through while others won't even process.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8