Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KM

kanyesigye micheal

Financial Services, 51-100 employees

More than a year

5.0
July 2023

Payroll is now smooth

Pros

Now it has a cleaner, improved user interface that's simple to navigate and it genuinely makes day-to-day work less stressful. The payroll tool is built for even smaller businesses, is simple to operate and connects smoothly with the rest of the system. It includes unlimited payroll runs, automatic tax filing and keeps everything related to payments in one place, including direct deposits. Also, payroll transactions get pulled automatically into my accounting as expenses so there's less manual work to handle.

Cons

No big issues showed up during the time I've used it. The only thing I've noticed is that it can load a bit slowly sometimes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MMR

Md Mohiminur Rahman

Marketing and Advertising, 11-50 employees

Less than a year

5.0
July 2023

awesome support

Pros

Customer service is excellent and has been genuinely helpful. The platform is a really useful tool for small businesses especially freelancers. Pricing feels affordable and the online ticketing service plus invoicing features are some of the tool's strongest points.

Cons

There are a couple areas that could use improvement, bank account related tasks and more consistent daily access to expense entries.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HK

Harsha Kumr

Commercial Real Estate, 11-50 employees

More than a year

5.0
July 2023

great for freelancers

Pros

A couple of features I really appreciate are the invoicing and billing tools, expense tracking and the reporting options. It has a clean, adaptive interface so it's simple to move around and locate the functions you need. The dashboard also gives a quick snapshot of your finances which helps keep everything in view.

Cons

Some limitationa are there when it comes to connecting third-party services for a payment gateway. Also, small businesses may want to double-check the potential ROI before committing, depending on their budget and needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

HC

Honest Clinton

Oil & Energy, 101-500 employees

Less than a year

5.0
July 2023

so easy to use

Pros

It's simple to use and supports online payments.

Cons

A low subscription fee gets charged for premium access.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

S

Stephen

Marketing and Advertising, 1-10 employees

5.0
July 2023

Exceptional Accounting Management Software

Pros

My experience with this software has been fantastic over the past two years. It allows me to manage my business on the go send payable invoices and track my finances all in one place.

Cons

While its a great tool I believe theres room for improvement in pricing and integration with other software like Zapier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Transportation/Trucking/Railroad, 101-500 employees

Less than a year

5.0
July 2023

Love it!!

Pros

The interface and customizable templates make it really simple to create and send professional invoices. Integration with payment gateways is easy too so getting paid is much faster and less of a hassle.

Cons

I'd love to see more options for integrating it with other software tools.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

5.0
July 2023

Enhanced Cash Flow Management with FreshBooks

Pros

FreshBooks interface and customizable templates make creating and sending professional invoices incredibly easy. The seamless integration with payment gateways simplifies the payment process.

Cons

Id appreciate more software integration options to enhance its capabilities.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

5.0
July 2023

My Experience with FreshBooks

Pros

FreshBooks is an excellent choice for small businesses seeking userfriendly accounting software with a range of features to manage finances and bill clients.

Cons

While it offers substantial features it falls short compared to some other accounting software options and can be challenging to customize.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

G

George

Marketing and Advertising, 11-50 employees

5.0
July 2023

Effortless Expense Management with FreshBooks

Pros

Ive been using FreshBooks for over five years and it outshines the competition with its features functionality and easy access to human support.

Cons

FreshBooks charges an additional fee for incorporating credit card charging for repetitive invoicing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0
July 2023

worth your money

Pros

Offers a big selection of third-party tools you can plug in to expand what it can do. The app itself feels very simple to work with and the support team has been great when I needed help.

Cons

Charges an additional fee if you want credit card processing set up for recurring invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KS

Kanye Sigye

Financial Services, 51-100 employees

5.0
July 2023

The Ideal Software for Online Financial Management

Pros

FreshBooks stands out with its exceptional features for financial management making online accounting and management effortless. It offers seamless integration across all devices simplifying the entire process.

Cons

During my usage I encountered minor issues such as occasional slow loading. However there were no major problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

MM

Md Mohiminur

Marketing and Advertising, 11-50 employees

5.0
July 2023

Exceptional Accounting Support for My Small Business

Pros

FreshBooks offers outstanding customer service making it an invaluable tool for small businesses like mine. It comes at an affordable price and excels in online ticket service and invoice features.

Cons

Theres room for improvement in bank accountrelated tasks and daily access to expenses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

5.0
July 2023

FreshBooks A TopNotch Accounting Solution

Pros

FreshBooks provides an absolute format for maintaining accounts ensuring they are of the highest quality.

Cons

While its impressive I believe FreshBooks could offer even more features and a comprehensive solution.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

R

Rise

Computer Software, 11-50 employees

4.0
July 2023

An Excellent Accounting Aid

Pros

The product is incredibly userfriendly and delivers precise results in all accounting aspects.

Cons

It would be beneficial to have a suggestions and feedback tab for improved user experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

H

Harsha

Commercial Real Estate, 11-50 employees

5.0
July 2023

Streamlined Online Accounting and Invoicing

Pros

FreshBooks offers userfriendly features for accounting and invoicing including Invoicing and Billing Expense Tracking and Reporting. The clean and intuitive interface simplifies navigation and the dashboard provides a quick finance overview.

Cons

Integration with thirdparty payment gateways is limited and small businesses should consider the return on investment.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Unknown, 1-10 employees

4.0
July 2023

Very Good Program

Pros

FreshBooks offers an easytouse interface and attractive aesthetics.

Cons

Lack of email automation and scheduling features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J

Jessica

Graphic Design, 1-10 employees

5.0
July 2023

Featurerich Invoicing Software for Small Businesses

Pros

FreshBooks provides major features like invoicing accounting and time tracking all at an affordable price.

Cons

The inspiring quotes on loading screens disappear too quickly to read.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

H

Heather

Writing and Editing, 1-10 employees

5.0
July 2023

FreshBooks is Ideal for Freelancers Like Me

Pros

FreshBooks has an intuitive interface and excellent support.

Cons

The pricing tier for additional users can be costly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

L

Linda

Hospital & Health Care, 500+ employees

4.0
July 2023

A Fantastic Tool for Accountants FreshBooks

Pros

FreshBooks manages invoices receipt approvals expenses billable hours and financial records effectively.

Cons

Recent format changes were not wellreceived especially the electronic payment option.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

DF

Darrell Fulwilder

Information Technology and Services, 1-10 employees

Less than a year

5.0
June 2023

easy setup

Pros

Super simple to get started with and it's been a strong tool right from day one. It served its purpose really well through our first year of running the business.

Cons

Site can feel a bit laggy at times. A couple times the data didn't seem to get set up correctly inside the program but support eventually helped me track it down and get it fixed.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10