Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M
Meg

Internet, 1-10 employees

5.0

Small business accounting

Pros

FreshBooks' easy setup and quick invoice creation contribute to a seamless starting experience.

Cons

FreshBooks could enhance its ability to create detailed reporting. Other services have been necessary to fulfill the level of detail required for accounting.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J
Joel

Consumer Electronics, 1-10 employees

4.0

FreshBooks for Businesses

Pros

Appreciation for FreshBooks catering to different target groups including charity organizations students and small businesses.

Cons

Expenses tracking could be more robust providing effective tips as the months progress.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

KG
Kavindu Githsara

E-Learning, 11-50 employees

5.0

Unleashing the Power of FreshBooks

Pros

One of FreshBooks' significant pros is its intuitive and userfriendly interface streamlining processes from invoicing and expense tracking to project management and financial reporting. This comprehensive solution allows for a focus on business growth.

Cons

No complaints but additional tutorials would be advantageous.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

I
ibrahim

Electrical/Electronic Manufacturing, 1-10 employees

5.0

Fresh book review

Pros

Expressing joy and appreciation for the positive experience with FreshBooks.

Cons

Considered the best software of all time expressing genuine love for it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

P
Priyanshu

Computer Software, 500+ employees

3.0

A Thorough Review of FreshBooks Pros Cons and Features for Small Businesses

Pros

FreshBooks boasts an interface that is clean and easy to use suitable for businesses of all sizes. It simplifies the creation sending and management of invoices and bills efficiently. The time tracking feature aids in accurately monitoring billable hours enhancing overall accuracy and productivity. FreshBooks streamlines expense management making it convenient to track spending. Its mobile accessibility enables businesses to manage finances on the go offering enhanced accessibility and convenience.

Cons

The software lacks extensive reporting features creating challenges for businesses seeking a comprehensive financial overview. Its integration is limited to a select number of platforms constraining its utility for businesses utilizing multiple tools. Support is exclusively provided via email potentially causing delays for businesses requiring immediate assistance.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

H
haroon

Financial Services, 51-100 employees

4.0

Good experience

Pros

The standout feature is its efficient time and paper conservation simultaneously contributing to environmental preservation by mitigating deforestation.

Cons

The free trial duration is limited to one month and might be deemed expensive for a sole proprietor LLC.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

G
Govanny

Graphic Design, 1-10 employees

4.0

Ideal Solution for Managing Your Business Finances with FreshBooks

Pros

Noteworthy features include userfriendly operation seamless integration with various business tools realtime tracking of invoices and payments automated billing options remarkable flexibility for small and mediumsized businesses and exceptional customer support.

Cons

FreshBooks presents limitations in features designed for large businesses an interface that some users find unintuitive and additional costs associated with accessing advanced features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

C
Courtney

Information Technology and Services, 500+ employees

5.0

If you own a small business Freshbooks is the way to go

Pros

It simplifies bill issuance and payment gateways without unnecessary complexity supported by accessible customer support via both email and phone.

Cons

There is a constraint on the number of payment reminders issued no provision for live chat assistance and potential for increased flexibility in invoice forms.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Raymond

Food & Beverages, 1-10 employees

4.0

Fresh review for freshbook

Pros

The software recognized for its userfriendly design encompasses features such as invoicing time tracking project management and expense tracking. Its strength lies in task automation freeing up valuable time for business owners to concentrate on other facets of their operations.

Cons

No issues are apparent with this software it proves highly useful.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

S
Saurabh

Airlines/Aviation, 101-500 employees

4.0

Best Product in terms of Pricing Features

Pros

In my experience the software allows costeffective customization aiding in tracking both existing and new business accounts. The team supports the customization of billing flows and timely account tracking to align with market requirements.

Cons

Seeking further enhancements a userfriendly software capable of multitasking in one go.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

D
Daniel

Health, Wellness and Fitness, 1-10 employees

5.0

FreshBooks is the best

Pros

Freshbooks has significantly improved my clients' payment punctuality. Formerly sending invoices through email and traditional mail as PDFs often resulted in delayed payments. Freshbooks has transformed this by providing a quick online payment option prompting 1020% of clients to pay promptly via credit card upon invoice receipt. Despite incurring a 13% loss with credit card transactions the gain in faster payments outweighs this amount.

Cons

Challenges may arise when linking to a credit union account especially for businesses utilizing this banking option. Consideration of switching to a more widely accepted bank might be prudent.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A
Ahmad

Electrical/Electronic Manufacturing, 11-50 employees

5.0

FreshBooks .. Carrying out accounts and bills will not need an employee anymore.

Pros

FreshBooks proves to be a valuable tool with numerous advantages. Discussing its best feature can be subjective but the charts displaying amounts due to the company and monthly profits stand out as particularly noteworthy and appreciated.

Cons

After approximately 16 months of use no defects were identified. Initially there was a slight learning curve attributed to personal unfamiliarity with these topics.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

P
Pankaj

Education Management, 500+ employees

More than a year

5.0

Easy to create invoice

Pros

It facilitates quick invoicing and allows for easy tracking of invoice records.

Cons

We have to put all the details for the invoice.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Manoj

Consumer Services, 500+ employees

Less than a year

5.0

Fresh Books Review

Pros

FreshBooks when integrated with other applications is a great tool for invoicing and tracking recommended for businesses seeking to enhance their accounting software.

Cons

Levelbased pricing from Light to Head is a bit confusing. WePay advocates having a Pursuit financial account for faster processing but fails to match.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

J
Jagriti

Animation, 500+ employees

Less than a year

5.0

Freshbooks

Pros

A highly recommended function for everyone.

Cons

None all fine. Take out your time and try this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

H
Harpreet

Law Practice, 1-10 employees

Less than 6 months

4.0

Cloud based accounting software

Pros

Managing projects and ensuring timely completion becomes easy with FreshBooks.

Cons

The accounting standards should be up to date and the customized product price should be reasonable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

D
David

Information Technology and Services, 1-10 employees

Less than a year

4.0

Great Product.

Pros

The mobile app's invoicing and reporting functions are appreciated for multiple user access.

Cons

I would like to see more options for the graphic design of the invoices that get sent out.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

P
Prerana

Banking, 500+ employees

4.0

Freshbook is good to track reports and records

Pros

It simplifies the user experience of accounting without being overly complicated.

Cons

Did not use too much to share any bad incident.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

E
Ebadur

Accounting, 11-50 employees

Less than 6 months

4.0

Easy to use for small businesses

Pros

FreshBooks enables the creation and sending of professionallooking invoices easily.

Cons

Basic expense tracking features need some improvement to more advanced expense tracking features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

T
Thomas

Writing and Editing, 1-10 employees

Less than a year

5.0

A Breath of Fresh Air for Your Business Finances

Pros

The userfriendly interface ease of use invoicing payment processing reporting functionalities and topnotch customer support are aspects appreciated by users.

Cons

I didn't like the fact that it has a cap on the number of users allowed access into the application which could be a disadvantage for businesses that are expanding and have multiple personnel working within the software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8