Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JM

James Mwanza

Arts and Crafts, 1-10 employees

Less than a year

5.0
June 2023

beginner-friendly

Pros

It's simple and even someone completely new can get started without much trouble.

Cons

The only downside is that it feels a bit pricey for no clear reason.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

HG

Harshita Gupta

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
June 2023

Clean UI

Pros

This app keeps the accounting workflow organized and pretty simple so generating invoices feels effortless without dragging you into unnecessary steps. Customer service also responds quickly to questions and they handle any issues you run into until things are sorted out.

Cons

Bank reconciliation takes a bit of getting used to and isn't as clear as it could be. There's definitely room to improve that part and make the overall experience more simplified and user-friendly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

AP

Ameera Parveen

Staffing and Recruiting, 500+ employees

More than a year

5.0
June 2023

time tracking helps alot

Pros

FreshBooks makes time tracking and invoicing really simple and it's been a joy to use day to day. Also, their customer support has been genuinely outstanding whenever I've needed help.

Cons

I don't have anything negative to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DA

Dvock Akoi

Information Technology and Services, 500+ employees

More than a year

5.0
June 2023

Incredible results

Pros

This is genuinely an outstanding online accounting tool that makes financial management and invoicing much simpler for entrepreneurs and small businesses. The interface is especially user friendly, right after signing up, everything felt adaptive and simple to navigate. Expense tracking is another strong point and Also, the customer support has been excellent whenever I've needed help.

Cons

Pricing-wise, it comes with several subscription plans for different business sizes but it isn't the cheapest option out there. Honestly that's the only real downside I've run into.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

SD

Sanjana Devadiga

Civil Engineering, 51-100 employees

Less than a year

4.0
June 2023

user friendly tool

Pros

App comes with a really user friendly interface, everything feels simple to navigate which makes it approachable for beginners and less intimidating if you are new. Also, it includes solid billing and invoicing tools to help you produce professional invoices. It can also automate recurring invoices and lets clients pay online which saves a lot of back-and-forth.

Cons

Cost can be on the higher side particularly if you run a business with lots of ongoing needs. It is mainly geared toward small businesses and freelancers so if you're part of a bigger organization or require more advanced accounting features, you may end up wanting functionality it doesn't fully cover.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

AR

Augustina Ramagoma

Computer Networking, 11-50 employees

Less than a year

4.0
June 2023

Affordable choice!

Pros

It's really affordable and the platform feels user friendly. I can manage all my company data in one place without much hassle.

Cons

Processing the application takes a while and a few files seem to be hidden or not immediately visible.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

SN

Santiago Naranjo

Entertainment, 1-10 employees

More than a year

5.0
June 2023

excellent support from real people

Pros

Customer service is probably its biggest strength. I haven't seen another company with a more capable support team. When I call, I actually reach a human right away and they know what to do, there's no bouncing me around or transferring me to multiple departments. That kind of competence and responsiveness has me really impressed with the company.

Cons

Would be even better if they added a signature integration for invoices. I get that they're not DocuSign so I'm not expecting an identical setup but offering an option like that would definitely boost the overall value in my opinion.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

FPB

Flavia Pacheco Barros

Education Management, 1-10 employees

Free Trial

2.0
June 2023

Needs more features

Pros

A simple to use product and its price is really affordable compared with other products that offer similar functions.

Cons

Could use more built-in features since that would make integration smoother and easier with other tools.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

3

Functionality

2

MC

Melissa Cater

Financial Services, 1-10 employees

Free Trial

5.0
June 2023

My team loves it

Pros

Love how it makes it simple to log hours and keep track of time for both employees and contractors. During the free trial, I didn't run into anything I couldn't figure out so I'm planning to keep using it.

Cons

So far, there isn't anything that I don't like.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Program Development, 1-10 employees

More than a year

5.0
June 2023

strong invoicing and accounting tools

Pros

There are a ton of features that make handling accounting really simple for me... especially when it comes to issuing invoices. I can manage everything smoothly, review financial transactions easily and generate account statements without any hassle. Overall, the system feels very well put together for day-to-day accounting tasks.

Cons

I haven't noticed any real downsides. The workflow for invoices and accounting transactions is packed with helpful features and nothing stands out as a drawback that would affect usability.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

CB

Collin Bell

Information Technology and Services, 51-100 employees

More than a year

4.0
June 2023

Amazing!

Pros

After using it for a little over three years, I can say the automations have made it really convenient to handle the same accounting tasks over and over without wasting time doing everything manually.

Cons

Pricing tiers feel pricey versus other options on the market especially if you're comparing what you get for the cost.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

5.0
June 2023

FreshBooks Streamlining Invoicing and Finances for Business Success

Pros

Upon starting my use of the platform I found it remarkably easy to navigate and comprehend. The layout was clean and the menus were wellorganized facilitating simple access to various features and functionalities. A notable feature for me was FreshBooks' invoicing capabilities. Crafting professionallooking invoices was effortless thanks to customizable templates and the option to add my company logo and branding. Tracking invoice status sending automated reminders for overdue payments and accepting online payments directly through the platform were seamless. The timetracking and expense management features impressed me as a freelancer providing convenient logging of billable hours expense categorization and generation of detailed reports for client billing and tax purposes. The integration options with other tools such as project management software or payment gateways were a major advantage streamlining workflow and automating tasks. This integration capability saved valuable time and eliminated the need for manual data entry. Lastly I valued the responsive and helpful customer support provided by FreshBooks.

Cons

I frequently found the need for more advanced reporting features to gain deeper insights into my business's financial performance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

C

Chris

Information Services, 11-50 employees

2.0
June 2023

FreshBooks Review CO

Pros

FreshBooks provides tools that save time and enhance small business efficiency. In terms of features it offers the essential elements common to all accounting software. What sets it apart is its simplicity streamlining the dashboard for easy navigation between specific functions and reports.

Cons

This software isn't geared towards large businesses its primary use in my company revolves around invoicing. It serves as a specific task separated from the rest of the company detailing our interactions with outside vendors. It lacks integration with our inhouse accounting and often struggles with selfreintegration.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

4

A

Anonymous

Not Specified, 11-50 employees

5.0
June 2023

Cool products

Pros

Highly userfriendly offering a free 30day trial with no credit card required for the complete setup.

Cons

Currently I believe this company has yet to reach its full potential for success.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

D

Darrell

Information Technology and Services, 1-10 employees

5.0
June 2023

Good experience

Pros

Simple to use an excellent program from the ground up serving its purpose well during the first year of business.

Cons

The site can experience occasional lagging and there were instances of data not properly setting in the program. Support ultimately assisted in resolving the issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

H

Harshita

Marketing and Advertising, 11-50 employees

4.0
June 2023

Easy to use

Pros

This app maintains a streamlined and straightforward accounting process effortlessly generating invoices without unnecessary complexities. Additionally customer service readily addresses inquiries and resolves any encountered issues.

Cons

The bank reconciliation process proves somewhat challenging to grasp. There is a need for improvement in these areas advocating for a more simplified and userfriendly approach.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Ameera

Staffing and Recruiting, 500+ employees

5.0
June 2023

Fresh Books

Pros

FreshBooks simplifies time tracking and invoicing accompanied by outstanding customer service.

Cons

I don't have any dislikes about FreshBooks. I mostly appreciate everything about FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M

Mark

Management Consulting, 1-10 employees

5.0
June 2023

3Phi Reliability uses Freshbooks

Pros

Proposal tracking is excellent with minimal barriers for customers to click through on an unrelated link.

Cons

Bank connection has been a persistent issue but efforts are underway to address it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

D

Dvock

Information Technology and Services, 500+ employees

5.0
June 2023

An Efficient Accounting Solution

Pros

An exceptional online accounting software that simplifies financial management and invoicing tasks for entrepreneurs and small businesses. The standout feature is its userfriendly interface found intuitive and easy to navigate from the moment of signup. Another fantastic feature is its expense tracking functionality. Moreover the customer support service has been outstanding.

Cons

Regarding pricing FreshBooks offers various subscription plans catering to businesses of all sizes. While it may not be the most costeffective option on the market that is essentially the only drawback.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Augustina

Computer Networking, 11-50 employees

4.0
June 2023

Sets of stages for the entire project that keeps things in track

Pros

It is very affordable userfriendly and allows for the management of all company data.

Cons

Processing the application takes time and some files are hidden.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7