James Mwanza
Arts and Crafts, 1-10 employees
Less than a year
“beginner-friendly”
Pros
It's simple and even someone completely new can get started without much trouble.
Cons
The only downside is that it feels a bit pricey for no clear reason.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Harshita Gupta
Marketing and Advertising, 11-50 employees
Less than 6 months
“Clean UI”
Pros
This app keeps the accounting workflow organized and pretty simple so generating invoices feels effortless without dragging you into unnecessary steps. Customer service also responds quickly to questions and they handle any issues you run into until things are sorted out.
Cons
Bank reconciliation takes a bit of getting used to and isn't as clear as it could be. There's definitely room to improve that part and make the overall experience more simplified and user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Ameera Parveen
Staffing and Recruiting, 500+ employees
More than a year
“time tracking helps alot”
Pros
FreshBooks makes time tracking and invoicing really simple and it's been a joy to use day to day. Also, their customer support has been genuinely outstanding whenever I've needed help.
Cons
I don't have anything negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Dvock Akoi
Information Technology and Services, 500+ employees
More than a year
“Incredible results”
Pros
This is genuinely an outstanding online accounting tool that makes financial management and invoicing much simpler for entrepreneurs and small businesses. The interface is especially user friendly, right after signing up, everything felt adaptive and simple to navigate. Expense tracking is another strong point and Also, the customer support has been excellent whenever I've needed help.
Cons
Pricing-wise, it comes with several subscription plans for different business sizes but it isn't the cheapest option out there. Honestly that's the only real downside I've run into.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Sanjana Devadiga
Civil Engineering, 51-100 employees
Less than a year
“user friendly tool”
Pros
App comes with a really user friendly interface, everything feels simple to navigate which makes it approachable for beginners and less intimidating if you are new. Also, it includes solid billing and invoicing tools to help you produce professional invoices. It can also automate recurring invoices and lets clients pay online which saves a lot of back-and-forth.
Cons
Cost can be on the higher side particularly if you run a business with lots of ongoing needs. It is mainly geared toward small businesses and freelancers so if you're part of a bigger organization or require more advanced accounting features, you may end up wanting functionality it doesn't fully cover.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Augustina Ramagoma
Computer Networking, 11-50 employees
Less than a year
“Affordable choice!”
Pros
It's really affordable and the platform feels user friendly. I can manage all my company data in one place without much hassle.
Cons
Processing the application takes a while and a few files seem to be hidden or not immediately visible.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Santiago Naranjo
Entertainment, 1-10 employees
More than a year
“excellent support from real people”
Pros
Customer service is probably its biggest strength. I haven't seen another company with a more capable support team. When I call, I actually reach a human right away and they know what to do, there's no bouncing me around or transferring me to multiple departments. That kind of competence and responsiveness has me really impressed with the company.
Cons
Would be even better if they added a signature integration for invoices. I get that they're not DocuSign so I'm not expecting an identical setup but offering an option like that would definitely boost the overall value in my opinion.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Flavia Pacheco Barros
Education Management, 1-10 employees
Free Trial
“Needs more features”
Pros
A simple to use product and its price is really affordable compared with other products that offer similar functions.
Cons
Could use more built-in features since that would make integration smoother and easier with other tools.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
3
Functionality
2
Melissa Cater
Financial Services, 1-10 employees
Free Trial
“My team loves it”
Pros
Love how it makes it simple to log hours and keep track of time for both employees and contractors. During the free trial, I didn't run into anything I couldn't figure out so I'm planning to keep using it.
Cons
So far, there isn't anything that I don't like.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Program Development, 1-10 employees
More than a year
“strong invoicing and accounting tools”
Pros
There are a ton of features that make handling accounting really simple for me... especially when it comes to issuing invoices. I can manage everything smoothly, review financial transactions easily and generate account statements without any hassle. Overall, the system feels very well put together for day-to-day accounting tasks.
Cons
I haven't noticed any real downsides. The workflow for invoices and accounting transactions is packed with helpful features and nothing stands out as a drawback that would affect usability.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Collin Bell
Information Technology and Services, 51-100 employees
More than a year
“Amazing!”
Pros
After using it for a little over three years, I can say the automations have made it really convenient to handle the same accounting tasks over and over without wasting time doing everything manually.
Cons
Pricing tiers feel pricey versus other options on the market especially if you're comparing what you get for the cost.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Anonymous
Not Specified, 51-100 employees
“FreshBooks Streamlining Invoicing and Finances for Business Success”
Pros
Upon starting my use of the platform I found it remarkably easy to navigate and comprehend. The layout was clean and the menus were wellorganized facilitating simple access to various features and functionalities. A notable feature for me was FreshBooks' invoicing capabilities. Crafting professionallooking invoices was effortless thanks to customizable templates and the option to add my company logo and branding. Tracking invoice status sending automated reminders for overdue payments and accepting online payments directly through the platform were seamless. The timetracking and expense management features impressed me as a freelancer providing convenient logging of billable hours expense categorization and generation of detailed reports for client billing and tax purposes. The integration options with other tools such as project management software or payment gateways were a major advantage streamlining workflow and automating tasks. This integration capability saved valuable time and eliminated the need for manual data entry. Lastly I valued the responsive and helpful customer support provided by FreshBooks.
Cons
I frequently found the need for more advanced reporting features to gain deeper insights into my business's financial performance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Chris
Information Services, 11-50 employees
“FreshBooks Review CO”
Pros
FreshBooks provides tools that save time and enhance small business efficiency. In terms of features it offers the essential elements common to all accounting software. What sets it apart is its simplicity streamlining the dashboard for easy navigation between specific functions and reports.
Cons
This software isn't geared towards large businesses its primary use in my company revolves around invoicing. It serves as a specific task separated from the rest of the company detailing our interactions with outside vendors. It lacks integration with our inhouse accounting and often struggles with selfreintegration.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Anonymous
Not Specified, 11-50 employees
“Cool products”
Pros
Highly userfriendly offering a free 30day trial with no credit card required for the complete setup.
Cons
Currently I believe this company has yet to reach its full potential for success.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Darrell
Information Technology and Services, 1-10 employees
“Good experience”
Pros
Simple to use an excellent program from the ground up serving its purpose well during the first year of business.
Cons
The site can experience occasional lagging and there were instances of data not properly setting in the program. Support ultimately assisted in resolving the issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Harshita
Marketing and Advertising, 11-50 employees
“Easy to use”
Pros
This app maintains a streamlined and straightforward accounting process effortlessly generating invoices without unnecessary complexities. Additionally customer service readily addresses inquiries and resolves any encountered issues.
Cons
The bank reconciliation process proves somewhat challenging to grasp. There is a need for improvement in these areas advocating for a more simplified and userfriendly approach.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Ameera
Staffing and Recruiting, 500+ employees
“Fresh Books”
Pros
FreshBooks simplifies time tracking and invoicing accompanied by outstanding customer service.
Cons
I don't have any dislikes about FreshBooks. I mostly appreciate everything about FreshBooks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Mark
Management Consulting, 1-10 employees
“3Phi Reliability uses Freshbooks”
Pros
Proposal tracking is excellent with minimal barriers for customers to click through on an unrelated link.
Cons
Bank connection has been a persistent issue but efforts are underway to address it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Dvock
Information Technology and Services, 500+ employees
“An Efficient Accounting Solution”
Pros
An exceptional online accounting software that simplifies financial management and invoicing tasks for entrepreneurs and small businesses. The standout feature is its userfriendly interface found intuitive and easy to navigate from the moment of signup. Another fantastic feature is its expense tracking functionality. Moreover the customer support service has been outstanding.
Cons
Regarding pricing FreshBooks offers various subscription plans catering to businesses of all sizes. While it may not be the most costeffective option on the market that is essentially the only drawback.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Augustina
Computer Networking, 11-50 employees
“Sets of stages for the entire project that keeps things in track”
Pros
It is very affordable userfriendly and allows for the management of all company data.
Cons
Processing the application takes time and some files are hidden.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7