Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Sanjana

Civil Engineering, 51-100 employees

4.0
June 2023

FreshBooks

Pros

FreshBooks boasts a userfriendly interface simple and accessible to all users especially beginners. It offers various billing and invoicing features for creating professional invoices automating recurring invoices and accepting online payments from clients.

Cons

FreshBooks pricing may be comparatively higher especially for businesses with extensive needs. It is primarily designed for small businesses and freelancers so users with more complex accounting or larger organizations may not find the necessary features for their operations.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

M

Melissa

Financial Services, 1-10 employees

5.0
June 2023

Freshbooks is awesome

Pros

Freshbooks makes it easy to track hours and time for each employee and contractor. The free trial covered everything I needed ensuring continued use.

Cons

There is nothing so far that I dislike about Freshbooks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S

Santiago

Entertainment, 1-10 employees

5.0
June 2023

Industry Standard in Customer Support....

Pros

Customer service is FreshBooks' super strength. Unmatched support with human responses avoiding unnecessary transfers between departments.

Cons

I wish they would incorporate signature integration with their invoices. While I understand they're not DocuSign offering that option would significantly enhance their value in my opinion.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

5.0
June 2023

very good program

Pros

Offers numerous features for easy handling and accounting management facilitating invoicing reviewing financial transactions and issuing account statements.

Cons

There are no downsides that may have an impact because there are numerous features for easy handling of invoices and accounting transactions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

F

Friend

Textiles, 1-10 employees

5.0
June 2023

The ease of adding vendors and customers is great.

Pros

FreshBooks provides comprehensive invoicing history with an efficient payment procedure.

Cons

Nothing except for increasing the popularity of your software among people.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

C

Collin

Information Technology and Services, 51-100 employees

4.0
June 2023

FreshBooks Iconic AP and AR Automation Program

Pros

Over three years of using FreshBooks it has simplified repetitive accounting tasks through automations.

Cons

FreshBooks pricing tiers are expensive when compared to alternatives.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
June 2023

FreshBooks Streamlining Invoicing and Finances for Business Success

Pros

Upon commencing my platform usage I encountered exceptional ease in navigation and comprehension. The layout was tidy and menus were orderly simplifying access to diverse features. A standout aspect was FreshBooks' invoicing capabilities allowing effortless creation of professional invoices through customizable templates and logo incorporation. Tracking invoice status automated reminders and online payment acceptance were seamless. Notably timetracking and expense management facilitated accurate billing and detailed reports. Integration options with tools like project management and payment gateways streamlined workflow saving valuable time. Finally FreshBooks' responsive and helpful customer support was appreciated for addressing queries or issues.

Cons

I frequently found the need for more advanced reporting features to gain deeper insights into my business's financial performance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

C

Chris

Information Services, 11-50 employees

Less than a year

2.0
June 2023

FreshBooks Review CO

Pros

FreshBooks provides tools that save time and enhance small business efficiency. In features it offers standard accounting elements distinguishing itself through simplicity. Accounting complexities for nonaccountant entrepreneurs are eased by FreshBooks streamlining the dashboard for easy navigation between functions and reports.

Cons

This software isn't designed for large businesses it primarily serves the invoicing needs in my company. It handles this specific task separately detailing our outside vendors but lacks integration with our inhouse accounting. The integration process is challenging as it often seeks to reintegrate back to itself.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

4

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
June 2023

Cool products

Pros

Highly userfriendly it granted a complimentary 30day trial for exploring the complete setup without needing credit card information.

Cons

At present I believe this company has yet to achieve further success.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

D

Darrell

Information Technology and Services, 1-10 employees

Less than a year

5.0
June 2023

Good experience

Pros

Userfriendly and an excellent program for building a business from the ground up it effectively served its purpose throughout the inaugural business year.

Cons

The site occasionally exhibits lag and there were instances of data not properly setting in the program. Support played a crucial role in ultimately resolving these issues.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

H

Harshita

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
June 2023

Easy to use

Pros

This application maintains a streamlined accounting process effortlessly generating invoices without unnecessary complexities. Furthermore prompt customer service addresses inquiries and resolves encountered issues.

Cons

The bank reconciliation process proves somewhat challenging to comprehend. I see room for improvement in these areas advocating for a more simplified and userfriendly approach.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Ameera

Staffing and Recruiting, 500+ employees

More than a year

5.0
June 2023

Fresh Books

Pros

FreshBooks simplifies both time tracking and invoicing and their customer service is exceptional.

Cons

I have no particular dislikes about FreshBooks in fact I appreciate everything about it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Mark

Management Consulting, 1-10 employees

Less than a year

5.0
June 2023

3Phi Reliability uses Freshbooks

Pros

Not suitable for large businesses this software is primarily utilized in our company for invoicing. It performs this specific task well but lacks integration with inhouse accounting posing challenges as it looks to reintegrate back to itself.

Cons

There are ongoing issues with the bank connections and efforts are being made to address them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

D

Dvock

Information Technology and Services, 500+ employees

More than a year

5.0
June 2023

An Efficient Accounting Solution

Pros

A remarkable online accounting software FreshBooks streamlines financial management and invoicing for entrepreneurs and small businesses. Its standout feature is a userfriendly interface proving intuitive from signup. Another fantastic aspect is the expense tracking functionality. Additionally customer support has been consistently outstanding.

Cons

FreshBooks provides various subscription plans tailored to businesses of all sizes. While it might not be the most economical option the pricing aspect stands out as the primary concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Augustina

Computer Networking, 11-50 employees

Less than a year

4.0
June 2023

Sets of stages for the entire project that keeps things in track

Pros

Very affordable userfriendly and effective for managing all company data.

Cons

The application processing takes time and there is an issue with some files being hidden.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S

Sanjana

Civil Engineering, 51-100 employees

Less than a year

4.0
June 2023

FreshBooks

Pros

FreshBooks boasts a very userfriendly interface especially beneficial for beginners. It offers various billing and invoicing features creating professional invoices automating recurring ones and accepting online payments.

Cons

The pricing of FreshBooks may be relatively higher especially for businesses with extensive needs. It is primarily designed for small businesses and users with more complex accounting requirements might find certain features lacking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M

Melissa

Financial Services, 1-10 employees

5.0
June 2023

Freshbooks is awesome

Pros

FreshBooks makes it easy to track hours and time for employees and contractors. The free trial allowed full functionality ensuring continued use.

Cons

So far I haven't encountered anything about FreshBooks that I don't like.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S

Santiago

Entertainment, 1-10 employees

More than a year

5.0
June 2023

Industry Standard in Customer Support....

Pros

Customer service is FreshBooks' super strength with a competent support team providing direct and effective assistance.

Cons

While I wish FreshBooks would integrate signatures into their invoices I understand that it's not DocuSign. However adding that option could significantly boost its value in my opinion.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
June 2023

very good program

Pros

Abundant features make handling accounting and issuing invoices excellent reviewing financial transactions and issuing account statements.

Cons

There are no downsides that may affect the experience because there are plenty of features for easy handling of invoices and accounting transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

F

Friend

Textiles, 1-10 employees

5.0
June 2023

The ease of adding vendors and customers is great.

Pros

FreshBooks provides a welldocumented invoicing history with a great and efficient payment procedure.

Cons

There's nothing to complain about except perhaps making the software more popular among people.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8