Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Collin

Information Technology and Services, 51-100 employees

More than a year

4.0
June 2023

FreshBooks Iconic AP and AR Automation Program

Pros

Over three years of use FreshBooks has made repetitive accounting tasks easy through automations.

Cons

The pricing tiers of FreshBooks are considered expensive compared to alternatives.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

AF

Amanda Fiechter

Hospitality, 1-10 employees

Less than 6 months

5.0
May 2023

Impressed with it

Pros

The overall setup feels simple and the app is genuinely easy to use. The interface is also pretty clean and simple looking which makes it comfortable to work with.

Cons

Only hiccup I ran into was during the actual switching process, it seemed to be more tied to operator error than anything wrong with the system itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VRN

Vishwas R Naik

Graphic Design, 11-50 employees

Less than a year

5.0
May 2023

keeps work organized

Pros

App makes it really simple to create reports and it's also convenient for tracking work progress and payments. Overall, it helps keep everything organized and visible without much hassle.

Cons

A few options seem to have bugs and there's occasional lagging when using certain features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

HV

harsha vardhana

Animation, 11-50 employees

Less than a year

5.0
May 2023

Positive experience

Pros

You can make payments quickly and the tax amount also feels lighter compared to other options.

Cons

Some servers seem to get overloaded and slow down im assuming because of too many people using it at once

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
May 2023

Great for small business

Pros

Really handy for creating invoices and handling the accounting side of things, everything a small business typically needs is covered. Setting up invoices, bills and related tasks feels simple and useful for day-to-day operations.

Cons

When you're generating invoices or bills for a big batch of orders or purchases all at once, it can get a bit complicated and may add extra time to producing the tax return.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

R

Rick

Construction, 2 - 10 employees

5.0
May 2023

FreshBooks: Simplifying Accounting for Our Business

Pros

One of the features I find incredibly beneficial in FreshBooks is its mobile accessibility. In the past, I had to meet with clients, create invoices, and then return to the office to input the data on a computer. It was time-consuming, and we often missed out on payments. However, with FreshBooks, I can input data directly from my phone or tablet while in front of a client, send them an invoice, and receive payment before leaving. This convenience has made a world of difference for us.

Cons

To be honest, I havent encountered any significant cons with FreshBooks. The only initial challenge was getting our older employees to adapt to the software. However, we provided training and encouraged them to use it, and since then, it has been smooth sailing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

SH

Sarah Hartley

Information Technology and Services, 500+ employees

More than a year

4.0
May 2023

amazed by it

Pros

I'm pretty satisfied with it. Since a lot of our company processes are handled by robots now, being able to avoid paying for a full accountant has been a major cost saver and FreshBooks is what made that possible for us.

Cons

There haven't really been any real downsides. The only snag came when rolling it out to our more senior team members at first, getting them to actually adopt it took some work. We supported that with training and in the end we had to be more firm and push them to use it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

OP

Olivia Porter

Marketing and Advertising, 101-500 employees

Free Trial

5.0
May 2023

solid expense tracking app

Pros

Have used this in a previous job to handle expenses and it worked reliably. Setup and day-to-day use felt simple and it stayed simple enough for anyone on the team to pick up quickly.

Cons

No downsides to report, everything about it seemed to work as intended and it's a genuinely dependable product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

SM

Stephen mugwimi

Computer Software, 1-10 employees

Less than a year

5.0
May 2023

Stellar support

Pros

The app feels genuinely user friendly and the invoicing flow is much simpler than what I've used before. Time-tracking and project management are also built in which helped me keep everything organized in one place. I can track expenses easily and customer support has been reliable whenever I've needed help. Also, the third-party integrations make it simple to connect with other tools without too much hassle.

Cons

This tool is geared toward small businesses, freelancers and self-employed people so it doesn't really aim to cover the more advanced accounting capabilities you'd expect from a dedicated accounting platform. If you need complex accounting workflows, you may end up wanting a more powerful solution. Reporting and analytics are more basic too, there's solid financial reporting but customization and deeper analytics aren't as comprehensive as specialized accounting tools. Finally, inventory management isn't included so if inventory tracking is a major part of your business, you'll likely need to rely on integrations or choose software that handles inventory as a core feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

AS

Abhishek Singh

Staffing and Recruiting, 101-500 employees

Free Trial

5.0
May 2023

easy to use

Pros

So helpful for my accounting... especially for tracking payments. It also lets you send invoices which saves a lot of back-and-forth. The interface feels simple to work with so getting things set up and running didn't take much effort.

Cons

Using it hasn't caused any problems or noticeable difficulties for me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Computer Software, 500+ employees

Less than 6 months

4.0
May 2023

Easy time tracking

Pros

Has a pretty approachable interface that's simple to navigate which makes it a solid fit for small business owners who don't have much accounting background. The invoicing tools are also a big plus, there are helpful options like automatic payment reminders and the ability to add late fees which can speed up getting paid. Also, the built-in time tracking feature makes it easier to log billable hours for yourself or your team so client billing stays more accurate. Customer support is another strong point, with help available via phone, email and live chat.

Cons

Main downside is that it doesn't offer as many capabilities as some other platforms so it may fall short for companies with more complex accounting requirements. Pricing can also be a bit steep compared to certain competitors especially as you add more people to your team. While integrations do exist (including popular options like PayPal and Stripe), the total number of integrations may be fewer than what you'd get with some competing tools.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

GR

ginda rakha

Education Management, 1-10 employees

More than a year

5.0
May 2023

Great software

Pros

It's been pretty simple to use on desktop at home as well as online so getting around isn't an issue.

Cons

There aren't really any feature problems in this app which means it's working well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ODP

Otim Daniel Paul

Arts and Crafts, 11-50 employees

Less than a year

5.0
May 2023

convenient taxation monitoring

Pros

App keeps me in sync with deadlines and helps me monitor my tax responsibilities which makes it easier to keep my business running smoothly. UI feels user-friendly and the billing plus invoicing features actually make day-to-day work more enjoyable.

Cons

No cons

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

RJ

Rajat Jaiswal

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2023

user friendly

Pros

Interface feels really user friendly so even if you're not deeply familiar with accounting, you can still navigate it without much trouble. It also walks you through creating invoices and lets you customize them to fit your needs. Another helpful part is that you can track business expenses just by uploading your receipts which makes the whole process faster and more organized.

Cons

If you're running a small business or startup, it is a good fit but once your accounting gets bigger and more complex, you'll likely need to upgrade. It doesn't handle complex inventory management very well.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

RM

Rowena Moral

Consumer Services, 101-500 employees

Less than a year

4.0
May 2023

Good mobile app

Pros

It's pretty simple for freelancers and tiny businesses and that simplicity really helps when you're running everything on your own. Every plan also comes with time tracking and the invoicing tools are genuinely solid. Also, the mobile app feels well done and makes it easy to handle work and admin from your phone.

Cons

The Select plan at the top only covers two people and the lower tiers also cap how many billable clients you can manage. The Lite plan, while affordable, doesn't include bank reconciliation, accountant access or double-entry accounting reports. Also worth noting, accountants can't view the full audit trail, even with any plan.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

AS

Ahmed Samir

Pharmaceuticals, 500+ employees

Less than a year

5.0
May 2023

very simple to use

Pros

FreshBooks app has been really useful and simple which honestly makes my day-to-day work a lot simpler.

Cons

Free trial should be longer so more people can get comfortable with the program and use it properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AP

Alejandra Perozo

Construction, 51-100 employees

More than a year

5.0
May 2023

automations are great

Pros

Time tracking feature has made it simple to capture tons of hours across projects, then roll those totals into an existing or brand new invoice. That way it's always clear which person the time belongs to and the time can be added to invoices automatically. Also, the quote builder with guided prompts looks really professional which has helped us level up both our quotes and project timelines with clients. It also makes it easier to keep tabs on those quotes and get client sign-off without the usual back-and-forth.

Cons

One place it still needs work is bank account connection and expense monitoring. Occasionally it duplicates outgoing transactions and transfers between accounts can be recorded as expenses instead of just money moving around. That kind of misclassification leads to an accounting cost every year which gets annoying fast.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

GS

Geoffrey Shoultz

Information Technology and Services, 1-10 employees

More than a year

5.0
May 2023

cost-effective for small teams

Pros

It's been cost effective for the size of my current business.

Cons

Starter client limit feels pretty small.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PU

paulrogert undefined

Accounting, 1-10 employees

More than a year

1.0
May 2023

account suspended while use

Pros

Apparently its designed to be simple to use.

Cons

They suspended my account even though I've been using it for about two years and I've kept the same credit card on file. There's still money left in the account, too. They charged my card over the weekend and then shut the account down immediately... but since support isn't available on weekends, I couldn't reach anyone to sort it out. I specifically need to send invoices and this kind of downtime makes it impossible to run my business. I'm switching to a different provider after this.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

JA

Jamil Arshad

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0
May 2023

best for small business

Pros

This has been the top app I've used for a small business. The setup and day-to-day use are simple and it comes with lots of useful features... especially for creating invoices and handling time tracking. There are plenty of options without feeling overwhelming. Billing and payments being grouped together is a real plus since it keeps everything organized and simple to monitor. Features like professional invoice templates, online payment collection and automated payment reminders help both you and your clients stay on track.

Cons

Dont have anything bad to report about it

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8