Collin
Information Technology and Services, 51-100 employees
More than a year
“FreshBooks Iconic AP and AR Automation Program”
Pros
Over three years of use FreshBooks has made repetitive accounting tasks easy through automations.
Cons
The pricing tiers of FreshBooks are considered expensive compared to alternatives.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Amanda Fiechter
Hospitality, 1-10 employees
Less than 6 months
“Impressed with it”
Pros
The overall setup feels simple and the app is genuinely easy to use. The interface is also pretty clean and simple looking which makes it comfortable to work with.
Cons
Only hiccup I ran into was during the actual switching process, it seemed to be more tied to operator error than anything wrong with the system itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishwas R Naik
Graphic Design, 11-50 employees
Less than a year
“keeps work organized”
Pros
App makes it really simple to create reports and it's also convenient for tracking work progress and payments. Overall, it helps keep everything organized and visible without much hassle.
Cons
A few options seem to have bugs and there's occasional lagging when using certain features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
harsha vardhana
Animation, 11-50 employees
Less than a year
“Positive experience”
Pros
You can make payments quickly and the tax amount also feels lighter compared to other options.
Cons
Some servers seem to get overloaded and slow down im assuming because of too many people using it at once
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
Less than 6 months
“Great for small business”
Pros
Really handy for creating invoices and handling the accounting side of things, everything a small business typically needs is covered. Setting up invoices, bills and related tasks feels simple and useful for day-to-day operations.
Cons
When you're generating invoices or bills for a big batch of orders or purchases all at once, it can get a bit complicated and may add extra time to producing the tax return.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Rick
Construction, 2 - 10 employees
“FreshBooks: Simplifying Accounting for Our Business”
Pros
One of the features I find incredibly beneficial in FreshBooks is its mobile accessibility. In the past, I had to meet with clients, create invoices, and then return to the office to input the data on a computer. It was time-consuming, and we often missed out on payments. However, with FreshBooks, I can input data directly from my phone or tablet while in front of a client, send them an invoice, and receive payment before leaving. This convenience has made a world of difference for us.
Cons
To be honest, I havent encountered any significant cons with FreshBooks. The only initial challenge was getting our older employees to adapt to the software. However, we provided training and encouraged them to use it, and since then, it has been smooth sailing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Sarah Hartley
Information Technology and Services, 500+ employees
More than a year
“amazed by it”
Pros
I'm pretty satisfied with it. Since a lot of our company processes are handled by robots now, being able to avoid paying for a full accountant has been a major cost saver and FreshBooks is what made that possible for us.
Cons
There haven't really been any real downsides. The only snag came when rolling it out to our more senior team members at first, getting them to actually adopt it took some work. We supported that with training and in the end we had to be more firm and push them to use it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Olivia Porter
Marketing and Advertising, 101-500 employees
Free Trial
“solid expense tracking app”
Pros
Have used this in a previous job to handle expenses and it worked reliably. Setup and day-to-day use felt simple and it stayed simple enough for anyone on the team to pick up quickly.
Cons
No downsides to report, everything about it seemed to work as intended and it's a genuinely dependable product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Stephen mugwimi
Computer Software, 1-10 employees
Less than a year
“Stellar support”
Pros
The app feels genuinely user friendly and the invoicing flow is much simpler than what I've used before. Time-tracking and project management are also built in which helped me keep everything organized in one place. I can track expenses easily and customer support has been reliable whenever I've needed help. Also, the third-party integrations make it simple to connect with other tools without too much hassle.
Cons
This tool is geared toward small businesses, freelancers and self-employed people so it doesn't really aim to cover the more advanced accounting capabilities you'd expect from a dedicated accounting platform. If you need complex accounting workflows, you may end up wanting a more powerful solution. Reporting and analytics are more basic too, there's solid financial reporting but customization and deeper analytics aren't as comprehensive as specialized accounting tools. Finally, inventory management isn't included so if inventory tracking is a major part of your business, you'll likely need to rely on integrations or choose software that handles inventory as a core feature.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Abhishek Singh
Staffing and Recruiting, 101-500 employees
Free Trial
“easy to use”
Pros
So helpful for my accounting... especially for tracking payments. It also lets you send invoices which saves a lot of back-and-forth. The interface feels simple to work with so getting things set up and running didn't take much effort.
Cons
Using it hasn't caused any problems or noticeable difficulties for me.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Computer Software, 500+ employees
Less than 6 months
“Easy time tracking”
Pros
Has a pretty approachable interface that's simple to navigate which makes it a solid fit for small business owners who don't have much accounting background. The invoicing tools are also a big plus, there are helpful options like automatic payment reminders and the ability to add late fees which can speed up getting paid. Also, the built-in time tracking feature makes it easier to log billable hours for yourself or your team so client billing stays more accurate. Customer support is another strong point, with help available via phone, email and live chat.
Cons
Main downside is that it doesn't offer as many capabilities as some other platforms so it may fall short for companies with more complex accounting requirements. Pricing can also be a bit steep compared to certain competitors especially as you add more people to your team. While integrations do exist (including popular options like PayPal and Stripe), the total number of integrations may be fewer than what you'd get with some competing tools.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
ginda rakha
Education Management, 1-10 employees
More than a year
“Great software”
Pros
It's been pretty simple to use on desktop at home as well as online so getting around isn't an issue.
Cons
There aren't really any feature problems in this app which means it's working well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Otim Daniel Paul
Arts and Crafts, 11-50 employees
Less than a year
“convenient taxation monitoring”
Pros
App keeps me in sync with deadlines and helps me monitor my tax responsibilities which makes it easier to keep my business running smoothly. UI feels user-friendly and the billing plus invoicing features actually make day-to-day work more enjoyable.
Cons
No cons
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rajat Jaiswal
Information Technology and Services, 101-500 employees
More than a year
“user friendly”
Pros
Interface feels really user friendly so even if you're not deeply familiar with accounting, you can still navigate it without much trouble. It also walks you through creating invoices and lets you customize them to fit your needs. Another helpful part is that you can track business expenses just by uploading your receipts which makes the whole process faster and more organized.
Cons
If you're running a small business or startup, it is a good fit but once your accounting gets bigger and more complex, you'll likely need to upgrade. It doesn't handle complex inventory management very well.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Rowena Moral
Consumer Services, 101-500 employees
Less than a year
“Good mobile app”
Pros
It's pretty simple for freelancers and tiny businesses and that simplicity really helps when you're running everything on your own. Every plan also comes with time tracking and the invoicing tools are genuinely solid. Also, the mobile app feels well done and makes it easy to handle work and admin from your phone.
Cons
The Select plan at the top only covers two people and the lower tiers also cap how many billable clients you can manage. The Lite plan, while affordable, doesn't include bank reconciliation, accountant access or double-entry accounting reports. Also worth noting, accountants can't view the full audit trail, even with any plan.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Ahmed Samir
Pharmaceuticals, 500+ employees
Less than a year
“very simple to use”
Pros
FreshBooks app has been really useful and simple which honestly makes my day-to-day work a lot simpler.
Cons
Free trial should be longer so more people can get comfortable with the program and use it properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Alejandra Perozo
Construction, 51-100 employees
More than a year
“automations are great”
Pros
Time tracking feature has made it simple to capture tons of hours across projects, then roll those totals into an existing or brand new invoice. That way it's always clear which person the time belongs to and the time can be added to invoices automatically. Also, the quote builder with guided prompts looks really professional which has helped us level up both our quotes and project timelines with clients. It also makes it easier to keep tabs on those quotes and get client sign-off without the usual back-and-forth.
Cons
One place it still needs work is bank account connection and expense monitoring. Occasionally it duplicates outgoing transactions and transfers between accounts can be recorded as expenses instead of just money moving around. That kind of misclassification leads to an accounting cost every year which gets annoying fast.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Geoffrey Shoultz
Information Technology and Services, 1-10 employees
More than a year
“cost-effective for small teams”
Pros
It's been cost effective for the size of my current business.
Cons
Starter client limit feels pretty small.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
paulrogert undefined
Accounting, 1-10 employees
More than a year
“account suspended while use”
Pros
Apparently its designed to be simple to use.
Cons
They suspended my account even though I've been using it for about two years and I've kept the same credit card on file. There's still money left in the account, too. They charged my card over the weekend and then shut the account down immediately... but since support isn't available on weekends, I couldn't reach anyone to sort it out. I specifically need to send invoices and this kind of downtime makes it impossible to run my business. I'm switching to a different provider after this.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Jamil Arshad
Marketing and Advertising, 11-50 employees
Less than 6 months
“best for small business”
Pros
This has been the top app I've used for a small business. The setup and day-to-day use are simple and it comes with lots of useful features... especially for creating invoices and handling time tracking. There are plenty of options without feeling overwhelming. Billing and payments being grouped together is a real plus since it keeps everything organized and simple to monitor. Features like professional invoice templates, online payment collection and automated payment reminders help both you and your clients stay on track.
Cons
Dont have anything bad to report about it
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8