Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EE

Elizabeth Eden

Media Production, 11-50 employees

More than a year

5.0
December 2024

very beginner friendly!

Pros

It's genuinely simple to use and it makes day-to-day accounting tasks feel manageable even if you don't have an accounting background.

Cons

At the moment, I don't have any specific dislike I can point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Matt Hiscock

Sports, 11-50 employees

More than a year

4.0
December 2024

game-changing features

Pros

The banking link-up feels really simple and it's been a genuine game changer for me. Connecting things is painless and it speeds up my whole process without a bunch of extra steps.

Cons

Reporting options are a bit limited on my end so I sometimes wish there were more detail or flexibility there.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

BV

Bongekile Vilakati

Education Management, 11-50 employees

Less than a year

4.0
November 2024

easy to use

Pros

Simple to use and the standby customer service is genuinely helpful when you need assistance.

Cons

A few features feel missing compared with other similar software options.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

KG

Kev g

Accounting, 101-500 employees

Less than a year

4.0
November 2024

user-friendly with lots of features

Pros

It feels simple to use and comes with a solid set of features which I've really enjoyed. Overall, it's been a handy app for day-to-day use.

Cons

Some features could use some refinement to make the overall user experience feel even smoother.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

ML

Matt Lee

Automotive, 1-10 employees

More than a year

4.0
November 2024

automated reminders are a lifesaver

Pros

Really like its clean interface that feels simple so creating and sending invoices takes only a few clicks. The automated payment reminders are genuinely helpful and being able to take online payments right inside the platform saves a lot of time. Also, the mobile app is well put together, being able to review and manage invoices and expenses while away from my desk is a big win.

Cons

The pricing could use more flexibility particularly for small businesses and freelancers who only deal with a handful of clients. Some of the more advanced reporting options are locked behind the higher-tier plans so depending on your needs, the added cost might not be worth it. I've also noticed occasional minor delays in how quickly customer support replies.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

BL

Bill Lai

Staffing and Recruiting, 1-10 employees

Less than 6 months

4.0
November 2024

I liked it

Pros

I've been using it for my day-to-day accounting tasks... handling invoices, keeping everything organized and also creating estimates for client work.

Cons

Felt that it was heavily geared toward invoicing and related tracking, while estimate management doesn't come across as fully developed as it would in a more complete, full-stack accounting setup.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

AK

Andros Kyriacou

Marketing and Advertising, 51-100 employees

Less than a year

3.0
November 2024

Limited reporting

Pros

FreshBooks is really solid for handling invoicing and expenses and the interface feels simple. The time-tracking tools also make it much simpler to bill clients accurately. I also like the automated payment reminders, they help keep things moving without constant follow-ups... and it's convenient that you can take online payments right through the platform.

Cons

Reporting capabilities don't go very far and can feel restrictive if you want deeper insights. Costs may also add up as the business expands. Also, areas like project management aren't as fully featured or polished as you'd expect from tools made specifically for that purpose.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

7

Functionality

3

RS

Rondell Steele

Accounting, 1-10 employees

Less than a year

5.0
November 2024

Amazing app!

Pros

The interface is really easy to navigate and the controls are pretty self-explanatory so I didn't have to waste time figuring things out.

Cons

You'll need the paid version to unlock additional features and get full access. but the free one is great too!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Aiden Allen

Computer Software, 11-50 employees

More than a year

5.0
November 2024

Integrations are nice

Pros

I really liked how user friendly it is and how smoothly it integrates with other products.

Cons

Features can feel a little dated at times and it can be minimized too but occasionally the overall overhead feels like it's more than it needs to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AR

Ahmed Riabi

Retail, 1-10 employees

Less than a year

4.0
November 2024

so good

Pros

Billing and time tracking feel simple and it also connects with Teamwork so you get more detailed time tracking tied to projects. Also, PayPal support makes it convenient to pay by card/credit without having to switch payment methods.

Cons

Collaboration options for working with other contractors are pretty limited. Costs can jump if you have clients with lots of one-off projects since pricing increases per client. The retainer payment feature also ends up being awkward to use compared to the rest of the workflow.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

AM

Alicia Motes

Information Services, 1-10 employees

More than a year

5.0
November 2024

clean interface

Pros

It really matches the "fresh" vibe, it has a user interface that feels open, modern and simple to navigate. Everything you need for basic accounting workflows is right there so the key features are easy to find and use without hunting around.

Cons

Would love to see more ways to customize invoices and estimates. Being able to design those documents more closely to my brand (fonts, layouts and overall styling) would make it even better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AA

Amir Ahmadi

Accounting, 1-10 employees

Free Trial

5.0
November 2024

very convenient to use

Pros

Love this tool's clean interface solid invoicing tools and smooth time-tracking features which makes it a great fit for freelancers and small businesses.

Cons

Pricing adds up fast once you have a larger team, its charges an extra $11 per month for each additional user which can get expensive as you grow.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

FN

Faith Ngare

Computer Software, 1-10 employees

Free Trial

4.0
November 2024

organized invoices help alot

Pros

Invoicing system feels both simple and genuinely distinctive which makes the whole invoicing workflow much smoother. With the platform, you can put together professional-looking invoices in just a few clicks and it doesn't stop there, you get customizable templates, logo placement and the option to accept online payments directly through the invoices.

Cons

It does integrate with a handful of popular apps and services but the overall lineup is fairly limited when you compare it to some competitors. If you need deeper connections with tools like project management software or point-of-sale systems, you might feel the integration choices don't cover everything as well as you'd expect.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

CT

Carleton Torpin

Building Materials, 1-10 employees

More than a year

4.0
November 2024

fast estimates and confirmations

Pros

Their estimates help our company move faster by getting customer approval quickly, with clear confirmation on projects.

Cons

Getting a full view of my clients is a bit harder than I'd expect because their database focuses more on long-term historical value than on instant-access information. I'd really like to see stronger CRM features built into the invoicing and accounting side.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

7

GF

Girgis faread

Automotive, 1-10 employees

More than a year

5.0
November 2024

User-friendly

Pros

App feels genuinely user friendly and it has cut down the time I used to spend on invoices. The invoicing flow is clear and efficient so I can put together and manage invoices without getting stuck in extra steps. Overall, it's the kind of tool that keeps things moving and gets the job done.

Cons

I haven't run into any major missing features but if anything, pricing could be something worth reviewing depending on how often you use it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

FF

Franco Frattaroli

Construction, 1-10 employees

Free Trial

4.0
October 2024

quick expense tracking

Pros

Great software! Invoicing and keeping track of expenses has been super easy and the flow feels simple. I can log what I spend and follow what's coming up without hassle.

Cons

A few of the built-in reports don't go far enough when I need more detailed breakdowns so I sometimes end up wanting extra options.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

CA

Christine Adende

Construction, 11-50 employees

More than a year

5.0
October 2024

automations are great

Pros

It handles a spontaneous job to generate invoices, lets me track them and also sends automated reminder messages without me chasing clients.

Cons

Could be even better if integration with the payment system allowed direct payments from the invoice itself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JM

Jennifer Marquez

Consumer Goods, 500+ employees

Free Trial

4.0
October 2024

works so well

Pros

I enjoyed using this, jumping in and getting into a finish workflow was pretty simple once I got started.

Cons

At times things felt a bit slow and I couldn't get in touch with customer service when I needed help.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

JL

Jonathan Lee

Retail, 11-50 employees

More than a year

4.0
October 2024

saves time with automation

Pros

Really cuts down on the time I'd otherwise spend on repetitive accounting work, things like managing the general ledger, customizing invoices and handling inventory control are all organized so I'm not constantly doing manual steps.

Cons

The mobile app is still missing some of the features you can access on the cloud version so there are a few things I can't do on the go that are available in the full online app.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

RRL

Robyn Razook Lynn

Arts and Crafts, 1-10 employees

Free Trial

4.0
October 2024

easy setup

Pros

This software is simple to use and it was pretty painless to get implemented.

Cons

For a small business, the pricing is a bit on the expensive side.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7