Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J
Jeffrey

Farming, 1-10 employees

Less than 6 months

3.0

Better price than quickbooks but too simplistic

Pros

I appreciate the super easy invoice creation and sending feature as well as the customer database functionality.

Cons

The system is too simplistic and I dislike the childish prompts and hints that clutter every page even if I've already used that feature. The general ledger is poorly built and challenging to use. There are limited customization options for invoices and estimates.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

J
Jarek

Alternative Medicine, 1-10 employees

More than a year

5.0

Freshbooks

Pros

With its cloud-based nature and user-friendly design FreshBooks offers a simple and accessible solution.

Cons

The ability to customize invoices is not as extensive as desired.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

M
Mansur

Business Supplies and Equipment, 1-10 employees

Less than 6 months

5.0

Wide Tools

Pros

I stumbled upon the free version and quickly realized its potential as a versatile tool for various tasks.

Cons

Everything is good overall but the sudden increase in wages affected me a bit. Apart from that everything is fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Kagoya

Hospitality, 11-50 employees

Less than a year

4.0

App experience

Pros

FreshBooks integrates seamlessly into my business and other activities providing ease of use.

Cons

A large number of customers are unaware of the software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

C
Cedric

Banking, 51-100 employees

More than a year

5.0

Freshbook

Pros

It meets all our needs and is easy to use making it a valuable tool.

Cons

There are no drawbacks but it would be great to see more cool improvements.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Robert

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

Impressive product for accounting and bookkeeping

Pros

FreshBooks stands out by consolidating various accounting and bookkeeping features into one centralized product providing a comprehensive solution for businesses. Its extensive range of tools including expense tracking invoicing reporting and time tracking offers a reliable understanding of financial health. The automated payment reminder feature simplifies the process of sending reminders for overdue payments. Additionally FreshBooks allows for the creation of branded invoices ensuring a professional look that aligns with your organization's brand identity. The automation of the billing process reduces the workload associated with recurring bills. Furthermore FreshBooks facilitates expense tracking and receipt management enabling efficient record-keeping. Overall FreshBooks streamlines financial management making it an invaluable asset for businesses of all sizes.

Cons

There is nothing that I like least about FreshBooks. It works well from my perspective.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E
Eugene

Food Production, 1-10 employees

More than a year

5.0

Freshbooks is great for consultants and hourly billing

Pros

The ability to view outstanding payments in one place is impactful. The product's ease of use and seamless integration into existing business processes are commendable.

Cons

It would be better to have more advanced accounting features at a lower price. Improved report capabilities are definitely needed and entering customer information can be somewhat tedious.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

4.0

I am so happy I finally found Freshbooks.

Pros

Creating proposals invoices and accepting credit card payments is a breeze with FreshBooks. It simplifies collaboration and streamlines workflows.

Cons

I love FreshBooks but it doesn't seem to handle accounting well for our large business. We've hired a professional accountant to help us with the numbers and she often finds errors in the reports from FreshBooks. It's frustrating because I spend a lot of time managing our finances and need an app that aligns well with our existing processes.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

S
Stephen

Information Technology and Services, 1-10 employees

More than a year

3.0

Freshbooks only because I didn't know better.

Pros

The invoicing and expense tracking features are well-implemented and the mobile app works seamlessly.

Cons

I started with FreshBooks Classic but after a few years the lack of accounting features became too noticeable to ignore. Combined with frequent price increases it became too much for too little.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

7

Functionality

4

A
Anonymous

Not Specified, 1-10 employees

More than a year

1.0

Beware of the Money Grabbing

Pros

It's easy to use and the software offers some cool features.

Cons

It is overpriced and WePay holds onto your money for days.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

3

Functionality

6

L
Lindsey

Consumer Services, 1-10 employees

5.0

Great Software

Pros

I like this software for its simplicity and the ability to customize invoices.

Cons

There wasn't anything that I didn't like about the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Amanda

Education Management, 101-500 employees

3.0

Time Tracking for a price

Pros

The convenience of starting a timer and collaborating with others on projects is a great advantage.

Cons

After the free trial expires you have to pay to use the software.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

K
Khalid

Education Management, 11-50 employees

3.0

INDISPENSABLE Cloud-based small-business oriented accounting software

Pros

What impressed me the most about FreshBooks is its ability to create professional invoices effortlessly. It not only simplifies the process of tracking expenses receipts and invoices but also streamlines the entire accounting workflow. With its comprehensive features FreshBooks has made managing my business and financial activities a breeze. It's a user-friendly solution that offers a range of tools to meet all my needs from tax advisor accessibility and payroll management to inventory management and real-time invoice tracking. The cloud-based support is exceptional ensuring smoother software implementation and generating accurate reports. FreshBooks is truly an invaluable asset for the prosperity development and success of small businesses.

Cons

What I dislike most about this software is the limited English language user manual the absence of intra-project time tracking poorly handled recurring project budgets difficulty carrying over customer balances to new invoices and the inability to integrate with QuickBooks.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Review -FreshBooks

Pros

Managing financial challenges within projects becomes a breeze with FreshBooks. This application effortlessly handles quoting bidding and various finance-related tasks making it a valuable tool. It simplifies project finance management allowing you to tackle these challenges with ease and efficiency.

Cons

The application's downtime can be problematic at times. It should be addressed in the future.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

S
Stanley

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

Best Invoicing System for your Business

Pros

The ease of use and the abundance of features such as invoice tracking make it a valuable tool for running a business.

Cons

It would be excellent if M-Pesa Integration could be added to enhance the out-of-the-box experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Rachel

Marketing and Advertising, 1-10 employees

More than a year

4.0

Freshbooks is the ultimate for a service-based business

Pros

I used to be a loyal user of Quickbooks appreciating its app and time tracking capabilities. However as functionalities were gradually removed I made the switch to FreshBooks specifically designed for small service-based businesses. With built-in features like recurring billing time tracking and payment processing FreshBooks proved to be an effortless and efficient solution. Setting up the software took only two hours and the overall experience was excellent. FreshBooks truly empowers business owners to focus on running their operations smoothly.

Cons

This software falls short on the accounting side. If you're familiar with QuickBooks you know the importance of double-entry accounting in-depth reporting with punchouts and a quick profitability dashboard. FreshBooks lacks these features and you'll need an accountant's help at the end of the year. We had to rebuild our system because FreshBooks doesn't support a cash-based accounting system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

SE
salah eddine

Consumer Electronics, 1-10 employees

Less than a year

5.0

FreshBooks totally complies with all of our requirements.

Pros

FreshBooks seamlessly accommodates freelancing jobs within organizations. Its user-friendly interface ensures secure data transmission while quick alerts enable immediate manipulation of financial reports.

Cons

It wasn't designed for large businesses and it lacks the ledger capabilities that were expected. The most recent update has diminished its respect as the older version operated more effectively. The cost varies significantly across different versions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

Y
Yazan

Accounting, 51-100 employees

Less than a year

5.0

Review about freshbooks

Pros

The onboarding process is excellent with a simple GUI-driven interface. It provides an end-to-end account solution with a high degree of automation. The system is highly compliant and offers an extensive range of add-ons. Live customer support is also available.

Cons

The cost can quickly add up and there are issues with the payment system as well as additional charges for team members.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M
Mina

Real Estate, 11-50 employees

5.0

Mostly Satisfied

Pros

Invoicing becomes a hassle free task with FreshBooks! Give it a try and you'll be satisfied.

Cons

It's an overall excellent software and there's really nothing negative to say about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

3.0

Expensive

Pros

Sending invoices with just a click is a great feature but other functionalities could be more user-centric.

Cons

The software is expensive and the support is lacking. The way you create sort store and report is disjointed.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

9

Functionality

6