Education Management, 101-500 employees
“Best Application for All Levels Learner”
Pros
With its user-friendly interface and responsive design, this software offers quick and comfortable navigation, making it highly effective for business needs.
Cons
Enhanced development abilities and better collaboration tools for all learners would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“FreshBooks has all of the features that most small businesses need”
Pros
The ease of use allows us to dedicate more time to billable projects and less to accounting tasks.
Cons
The search function had some issues previously, but those have been fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
“Better and cheaper than Quickbooks!!”
Pros
I like that this software provides better value compared to QuickBooks, especially considering the significant price increase with QuickBooks Online.
Cons
We haven't encountered any drawbacks thus far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than a year
“FreshBooks streamlines routine accounting tasks”
Pros
FreshBooks proves to be incredibly user-friendly, facilitating easy management of time, expenses, and client invoices.
Cons
This software isn't ideal for very large enterprises.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Photography, 1-10 employees
More than a year
“Bank Connection issues!!”
Pros
While FreshBooks was flawless when I started using it two years ago, recent issues with third-party apps have compromised its advertised services.
Cons
While FreshBooks excels in accounting, connectivity issues hinder transaction imports from banks. Despite understanding potential issues with third-party apps, the problem persists for over five months, which is frustrating and unacceptable.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Broadcast Media, 1-10 employees
More than a year
“Freshbooks Review”
Pros
The products have consistently been user-friendly and impactful, significantly improving my business operations.
Cons
I haven't had any negative experiences with FreshBooks. Overall, I'm satisfied with the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Functional”
Pros
An essential tool for generating monthly financial reports.
Cons
It meets the necessary requirements for functionality; it's not exceptional but satisfactory.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Marketing and Advertising, 11-50 employees
Less than 6 months
“Freshbooks”
Pros
Invaluable for generating invoices for daily transactions and maintaining financial records.
Cons
Improvement is needed in the Graphic User Interface.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Marketing and Advertising, 1-10 employees
Less than a year
“Excellent platform”
Pros
FreshBooks efficiently helps us manage our time.
Cons
The only minor issue with FreshBooks is its English-only interface. However, overall, there are no complaints.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, 1-10 employees
Less than a year
“the best invoicing and accounting tool in business”
Pros
FreshBooks provides a straightforward yet efficient solution for managing expenses, invoices, reports, and time tracking.
Cons
There are some bugs related to email clicks and automated expenses in FreshBooks that don't work as expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Internet, 1-10 employees
More than a year
“False Advertising and Lack of Support”
Pros
FreshBooks was exceptional in the past, but over the years, there has been a noticeable decline in quality, including support and features.
Cons
Despite reporting issues with the software since March and having an open support ticket, there has been no progress or communication from support regarding a known problem with a key feature. This lack of resolution is disappointing.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Not Specified, 500+ employees
Less than a year
“Accurate Accounting”
Pros
The double entry journal system in FreshBooks offers clarity regarding the financial health of the business.
Cons
We haven't faced any issues with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Construction, 51-100 employees
Less than a year
“Powerful Invoicing Services”
Pros
FreshBooks offers powerful invoicing services suitable for small to medium-sized construction businesses. The mobile application facilitates easy uploading of vendor sales invoices, and the customer service is responsive and knowledgeable.
Cons
Lower-tier subscriptions have limited users and clients. Increasing these limits would make FreshBooks more competitive with other software like Quickbooks Online and Xero.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 1-10 employees
More than a year
“Freshbooks is my best friend in small business”
Pros
The ease of use and reliable customer service make navigating business operations with FreshBooks a confident experience.
Cons
The receipt upload feature for expenses is confusing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Hardware, 500+ employees
“Review”
Pros
Extremely useful for setting up recurring payments.
Cons
It could be offered for free with additional features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 500+ employees
Less than 6 months
“Very useful for time management”
Pros
I've been using this product for a while now, and it greatly assists me in managing my work time.
Cons
Improvements could be made to enhance user-friendliness, such as enabling keyboard shortcuts.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Financial Services, 101-500 employees
Less than a year
“Efficient and easy to use accounting solution”
Pros
FreshBooks minimizes errors with automatic checks and balances, provides customers with access to credit monitoring, and offers useful features like creating summary reports and importing them into Excel.
Cons
The pricing is relatively high compared to similar platforms. Adding more integration options would enhance its value.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Public Safety, 500+ employees
Less than 6 months
“If your looking to be efficient and organized! Look no further!”
Pros
The comprehensive features within one program make it easy to manage and track invoices and payments.
Cons
Instant payment receipt would be preferable, but waiting a day isn't a major inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Investment Banking, 1-10 employees
“Freshbooks is well organized and good for independent contractors.”
Pros
It's user-friendly, affordable, and offers a delightful user experience.
Cons
There are limited customization options, particularly for invoices, and bank connections take a significant amount of time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Not Specified, 51-100 employees
Less than a year
“Very Handy”
Pros
Very user-friendly and easy to set up for invoicing and time tracking, with convenient features for tracking recent activities and invoice statuses.
Cons
Setting up invoices with the necessary information for specific clients may have a learning curve initially, but it becomes easier over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
4