Consumer Services, 11-50 employees
Less than a year
“Freshbooks is Amazing”
Pros
FreshBooks boasts an intuitive interface, modern financial software capabilities, compatibility with various operating systems, and excellent customer service. Features like invoice deadlines and project accounting have streamlined accounting processes and allowed for greater business prioritization.
Cons
Reconnecting the bank when using the expenses feature is an ongoing issue. FreshBooks should address this to ensure consistent connectivity. Additionally, the website experiences occasional lag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Easy to use invoicing & account software in a budget.”
Pros
Affordable pricing, a user-friendly interface, and a wide range of features make FreshBooks a comprehensive solution for accounting, invoicing, and bookkeeping needs.
Cons
Overall, there's nothing significant to complain about, but there's room for improvement, particularly with the Android app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
Less than 6 months
“Review on FreshBooks”
Pros
The program's dashboard is easy to navigate, with a simple yet detailed layout.
Cons
However, FreshBooks isn't suitable for use in large organizations.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Arts and Crafts, 101-500 employees
Less than 6 months
“Amazing Experience!!!”
Pros
FreshBooks supports business growth and personal development, making it a valuable tool.
Cons
There's nothing negative to mention; it's truly an amazing tool.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Civil Engineering, 11-50 employees
Less than 6 months
“FreshBooks - a great option for small business accounting”
Pros
FreshBooks, being cloud-based, offers accessibility from anywhere with an internet connection. Its features, including invoice and expense management, are executed exceptionally well, and its intuitive UI enhances usability.
Cons
All plans have client limits, and additional users incur charges. Phone support is available during US business hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 500+ employees
“FreshBooks Review.”
Pros
FreshBooks prioritizes user experience, offering guidance during registration, a motivating dashboard, customizable emails, and seamless profitability tracking.
Cons
The pricing structure may deter some users as it feels too expensive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Utilities, 500+ employees
More than a year
“A good Accounting Software”
Pros
The mobile app lacks some desired features, which can be inconvenient.
Cons
The app's functionality on mobile devices is somewhat lacking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Great accounting and invoicing software”
Pros
Automatic payments can cause confusion, and the smartphone app needs improvement. Additionally, FreshBooks' customer service could be better, and it would be beneficial to make some features from higher-tier plans available to all users.
Cons
There's often confusion surrounding automatic payments, and the mobile app requires significant improvement. Additionally, FreshBooks' customer service needs enhancement, and making certain features available to all plans would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, 1-10 employees
“Is usefull until is not anymore (big businesses)”
Pros
My main concern with Freshbooks is its inaccurate balance reconciliation, which requires contacting support, a critical feature that should work flawlessly.
Cons
A notable downside of FreshBooks is its inaccurate balance reconciliation, requiring support contact, which should be a core feature.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Higher Education, 500+ employees
Less than a year
“Fresh book review”
Pros
There are no significant issues with the software.
Cons
There are no significant problems with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
“Best online tool to manage accounting for small businesses and freelancers”
Pros
Currently, there's nothing to dislike about Freshbooks. All features are excellent.
Cons
Presently, there are no drawbacks; all features are impressive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Music, 1-10 employees
Less than 6 months
“FreshBooks for me”
Pros
Occasionally, transactions may experience delays.
Cons
Sometimes, transactions may experience delays.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
4
Translation and Localization, 11-50 employees
Less than a year
“Versatile Software”
Pros
Setting up and using FreshBooks isn't always straightforward due to numerous options and pricing structures for businesses.
Cons
Due to the multitude of options and pricing structures, setting up and using the software can be challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
Less than 6 months
“FreshBooks is the best invoicing software for freelancers”
Pros
While FreshBooks is excellent overall, the Lite plan's limitation to 5 billable clients before jumping to the Plus plan for 50 clients is a drawback. An intermediate tier would be beneficial for users with a mix of regular and one-time clients.
Cons
I'm dissatisfied with the fact that the Lite plan caters to only up to 5 billable clients, while the Plus plan serves up to 50 clients. Introducing an intermediate tier would be helpful.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Pharmaceuticals, 500+ employees
Less than a year
“FreshBooks is the best accounting tools for small business”
Pros
Invoicing based on time entries can be challenging, and the time tracker may have occasional glitches. However, recent overcharging issues for account clients seem to have been resolved.
Cons
Invoicing based on time entries can be challenging, and the time tracker may have glitches. Though occasional overcharging for the number of clients has occurred, it appears to have been rectified.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Hospitality, 500+ employees
More than a year
“FreshBooks in Hospitality Industry”
Pros
FreshBooks offers all the necessary features and is easy to integrate with external apps.
Cons
FreshBooks offers all the necessary features and is easy to integrate with external applications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 500+ employees
Less than a year
“Phenomenal User Experience, Cost Effective, Easy-to-use Accounting and Bookkeeping Tool.”
Pros
I haven't encountered any issues with this tool, thanks to its user-friendly interface and responsive support team.
Cons
Personally, I haven't encountered any dislikes as the support team promptly addresses our needs and resolves issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“Reviewing FreshBooks”
Pros
FreshBooks is easy to use, secure, and convenient, making it suitable for various companies focused on customer convenience.
Cons
There are instances where clients encounter difficulties paying through the invoice itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Computer Software, 1-10 employees
Less than a year
“Powerful and user-friendly tool”
Pros
It's a beneficial tool for decision-making, featuring a sleek and manageable interface.
Cons
I find it somewhat expensive compared to alternatives available on smartphones.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Biotechnology, 500+ employees
Less than a year
“Account Manager Freshbooks”
Pros
FreshBooks simplifies invoicing and expense tracking, making it a daily essential.
Cons
No negative experiences; customer service promptly assists with any issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8