Alexander Kunashko
Mental Health Care, 1-10 employees
Less than a year
“invoice creation made easy”
Pros
Invoice creation feels super quick and simple and it makes the whole process a lot more efficient. It saves me a ton of time every week.
Cons
Pricing runs a bit higher than some competing options though I still choose it anyway.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Ana Rita
Leisure, Travel & Tourism, 11-50 employees
More than a year
“its secure”
Pros
Using this tool made it really simple to pull together detailed financial reports that help us understand where our finances stand. The built-in invoicing tool lets us create professional invoices without much hassle. Also, the expenses management features make it simple to track and stay on top of spending. Their security tools have also been very effective at keeping our financial data safe and private.
Cons
Honestly we haven't come across anything we dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Tina Nanzala
Marketing and Advertising, 11-50 employees
More than a year
“Loved the interface”
Pros
It's clean, well organized and gives a clear snapshot of our finances at a glance. Customer support has been excellent too.
Cons
This tool has been spot-on for me, I genuinely don't have any dislikes to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Stephen Mackarel
Telecommunications, 11-50 employees
More than a year
“simple and reliable!”
Pros
One of the smartest choices we made was switching to the right accounting tool and it has been a great fit. What really stands out is how simple everything feels. The clean, user-friendly interface lets us create invoices quickly and efficiently, using customizable templates, recurring invoices and automated reminders so we can stay on top of client payments. It also connects with payment gateways like PayPal, letting clients pay by credit card directly through FreshBooks. Also, the time-tracking feature makes it simple for our employees to log hours which helps us calculate payroll costs and produce accurate invoices for billable time. We also use the reporting side to track important financial metrics and indicators, giving us a clear view of our company's financial health.
Cons
They resolve issues promptly and works to prevent downtime or major outages so our problems get handled on time so no cons from us
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Crystal Coleman
Accounting, 1-10 employees
More than a year
“solid support”
Pros
The user interface feels adaptive and the customer support has been top-notch. It also offers a wide range of accounting features that are great for you too if you're a freelancer or a small business owner .
Cons
Time tracking and reporting tools aren't quite as strong as some other parts of the product and the pricing can run higher than certain alternatives... so the value might not feel even for everyone depending on what they need.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Jethro Cousins
Accounting, 1-10 employees
Free Trial
“great user experience”
Pros
Overall user experience feels really solid and the app does a great job with project management plus tracking time.
Cons
It also seems to push up costs for businesses on a per employee basis since everything is handled through the website.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Marjo Muso
Media Production, 51-100 employees
More than a year
“We liked it”
Pros
Has been a really strong fit for our accounting needs. Handling receipts, tracking expenses and creating invoices are all covered so we can manage everything in one place.
Cons
Didnt face any real drawbacks, it has worked well for us.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Monica Diaz
Construction, 51-100 employees
Less than 6 months
“easy to use”
Pros
The time-tracking feature is really handy for freelancers since it makes it simple to log hours and bill clients accurately.
Cons
Every once in a while, bank transactions don't sync cleanly which can be a bit annoying.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Zandalee Zipagan
Retail, 500+ employees
More than a year
“smart automation for accounting”
Pros
Biggest win for me is how it automates repetitive accounting tasks. It cuts down on the manual work and keeps things moving without constant tweaking.
Cons
On my iOS device, the invoicing app feels a bit limited. Compared to cloud-based options, it doesn't offer as many features so I sometimes have to switch back depending on what I need to do.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Wilcox Abereton
Legal Services, 51-100 employees
More than a year
“powerful tool”
Pros
Gives us the kind of functionality we actually need, without requiring an accounting degree to get started. It handles time tracking, expense tracking, invoicing and the accounting side of things really well so the whole workflow feels a lot more organized.
Cons
Past invoices could be organized in a more user-friendly way, right now it takes a bit of effort to find what you need.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Alex Generalov
Financial Services, 500+ employees
More than a year
“user-friendly dashboard”
Pros
It has been a solid go to for me because it's very easy to navigate and the user-friendly features really help. The dashboard layout makes it simple to find the options I need which feels genuinely convenient. Payroll services have worked well and the reporting tools are a standout since they let me filter reports the way I want. It also integrates nicely with lots of other products which makes daily workflows smoother and helps the team work more efficiently.
Cons
The drag-and-drop functionality hasn't been as reliable or responsive as I expected. I'd love to see the product team keep pushing further improvements and add more advanced capabilities. Overall, it's still a great fit for its price range but this specific feature needs work.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
India Badini
Law Practice, 51-100 employees
More than a year
“Has great features”
Pros
FreshBooks has really helped us move our timesheets data into invoices and we're able to get payments rolling much faster.
Cons
No downsides to mention, it has been a solid platform for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joao Matos
Health, Wellness and Fitness, 500+ employees
More than a year
“excellent results”
Pros
Comes with a really user-friendly invoice generator so we can quickly make personalized invoices for our clients. The cash flow analysis features are also strong, they provide detailed, accurate financial reporting that helps us stay on track financially. Also, it's simple to capture receipts which makes expense tracking a lot more organized.
Cons
Nothing negative has shown up for us so far, there genuinely isn't anything to dislike least.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Md Sazedur Rahman
Computer Software, 1-10 employees
Less than a year
“great accounting workflows for small teams”
Pros
This cloud-based accounting software is built mainly for small businesses, freelancers and entrepreneurs. It makes everyday tasks feel much more manageable especially invoicing, expense tracking, time tracking and financial reporting. The interface is simple and it connects with other tools through integrations so you can handle different parts of your business from a single dashboard.
Cons
Didnt come across anything negative!
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Claudia Loens
Marketing and Advertising, 1-10 employees
More than a year
“quick setup”
Pros
It's really convenient and getting everything set up and using it was simple.
Cons
Wish the Stripe connection worked both ways, right now it can't pull in income that happens outside of FreshBooks so I have to enter that information manually.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David Ingram
Construction, 1-10 employees
Less than a year
“strong integrations”
Pros
Adding, removing or editing information is very simple and the connections to multiple other platforms and apps are a big plus... so I'd definitely recommend it.
Cons
Setup was a bit tough for one of our other employees especially since they didn't have much computer experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Logistics and Supply Chain, 11-50 employees
Less than a year
“super navigable life saver”
Pros
Totally love it! It feels practical and the whole setup is super easy to navigate. Honestly it's been a real life saver for me.
Cons
A bit too expensive for my budget and I really wish there were more offers or discounts available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Fanne Mwambi
Publishing, 1-10 employees
More than a year
“multi-currency invoicing is easy now”
Pros
It's been really helpful for handling invoicing in multiple currencies and everything feels simple to manage. Also, it also simplified the payroll process for me which saved time and reduced the hassle.
Cons
No complaints at all, nothing bothered me while using it and the whole experience has been perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hakhim Kajol
Information Technology and Services, 11-50 employees
More than a year
“great accounting features”
Pros
Using it has been simple and it's packed with solid accounting tools that cover the essentials.
Cons
Every feature I've tried has been useful so there's nothing I'd complain about.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Mark Blocker
Apparel & Fashion, 1-10 employees
More than a year
“Could be better”
Pros
Keeps an accurate time sheet and the whole thing is simple to use day to day.
Cons
The pricing feels too steep and it doesn't include overtime calculations.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7