Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK

Alexander Kunashko

Mental Health Care, 1-10 employees

Less than a year

4.0
October 2024

invoice creation made easy

Pros

Invoice creation feels super quick and simple and it makes the whole process a lot more efficient. It saves me a ton of time every week.

Cons

Pricing runs a bit higher than some competing options though I still choose it anyway.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

AR

Ana Rita

Leisure, Travel & Tourism, 11-50 employees

More than a year

5.0
October 2024

its secure

Pros

Using this tool made it really simple to pull together detailed financial reports that help us understand where our finances stand. The built-in invoicing tool lets us create professional invoices without much hassle. Also, the expenses management features make it simple to track and stay on top of spending. Their security tools have also been very effective at keeping our financial data safe and private.

Cons

Honestly we haven't come across anything we dislike about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

TN

Tina Nanzala

Marketing and Advertising, 11-50 employees

More than a year

5.0
October 2024

Loved the interface

Pros

It's clean, well organized and gives a clear snapshot of our finances at a glance. Customer support has been excellent too.

Cons

This tool has been spot-on for me, I genuinely don't have any dislikes to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

SM

Stephen Mackarel

Telecommunications, 11-50 employees

More than a year

5.0
September 2024

simple and reliable!

Pros

One of the smartest choices we made was switching to the right accounting tool and it has been a great fit. What really stands out is how simple everything feels. The clean, user-friendly interface lets us create invoices quickly and efficiently, using customizable templates, recurring invoices and automated reminders so we can stay on top of client payments. It also connects with payment gateways like PayPal, letting clients pay by credit card directly through FreshBooks. Also, the time-tracking feature makes it simple for our employees to log hours which helps us calculate payroll costs and produce accurate invoices for billable time. We also use the reporting side to track important financial metrics and indicators, giving us a clear view of our company's financial health.

Cons

They resolve issues promptly and works to prevent downtime or major outages so our problems get handled on time so no cons from us

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

CC

Crystal Coleman

Accounting, 1-10 employees

More than a year

5.0
September 2024

solid support

Pros

The user interface feels adaptive and the customer support has been top-notch. It also offers a wide range of accounting features that are great for you too if you're a freelancer or a small business owner .

Cons

Time tracking and reporting tools aren't quite as strong as some other parts of the product and the pricing can run higher than certain alternatives... so the value might not feel even for everyone depending on what they need.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

JC

Jethro Cousins

Accounting, 1-10 employees

Free Trial

4.0
September 2024

great user experience

Pros

Overall user experience feels really solid and the app does a great job with project management plus tracking time.

Cons

It also seems to push up costs for businesses on a per employee basis since everything is handled through the website.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

MM

Marjo Muso

Media Production, 51-100 employees

More than a year

4.0
September 2024

We liked it

Pros

Has been a really strong fit for our accounting needs. Handling receipts, tracking expenses and creating invoices are all covered so we can manage everything in one place.

Cons

Didnt face any real drawbacks, it has worked well for us.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

MD

Monica Diaz

Construction, 51-100 employees

Less than 6 months

4.0
September 2024

easy to use

Pros

The time-tracking feature is really handy for freelancers since it makes it simple to log hours and bill clients accurately.

Cons

Every once in a while, bank transactions don't sync cleanly which can be a bit annoying.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

ZZ

Zandalee Zipagan

Retail, 500+ employees

More than a year

4.0
September 2024

smart automation for accounting

Pros

Biggest win for me is how it automates repetitive accounting tasks. It cuts down on the manual work and keeps things moving without constant tweaking.

Cons

On my iOS device, the invoicing app feels a bit limited. Compared to cloud-based options, it doesn't offer as many features so I sometimes have to switch back depending on what I need to do.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

WA

Wilcox Abereton

Legal Services, 51-100 employees

More than a year

4.0
September 2024

powerful tool

Pros

Gives us the kind of functionality we actually need, without requiring an accounting degree to get started. It handles time tracking, expense tracking, invoicing and the accounting side of things really well so the whole workflow feels a lot more organized.

Cons

Past invoices could be organized in a more user-friendly way, right now it takes a bit of effort to find what you need.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

AG

Alex Generalov

Financial Services, 500+ employees

More than a year

4.0
September 2024

user-friendly dashboard

Pros

It has been a solid go to for me because it's very easy to navigate and the user-friendly features really help. The dashboard layout makes it simple to find the options I need which feels genuinely convenient. Payroll services have worked well and the reporting tools are a standout since they let me filter reports the way I want. It also integrates nicely with lots of other products which makes daily workflows smoother and helps the team work more efficiently.

Cons

The drag-and-drop functionality hasn't been as reliable or responsive as I expected. I'd love to see the product team keep pushing further improvements and add more advanced capabilities. Overall, it's still a great fit for its price range but this specific feature needs work.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

IB

India Badini

Law Practice, 51-100 employees

More than a year

5.0
September 2024

Has great features

Pros

FreshBooks has really helped us move our timesheets data into invoices and we're able to get payments rolling much faster.

Cons

No downsides to mention, it has been a solid platform for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM

Joao Matos

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
September 2024

excellent results

Pros

Comes with a really user-friendly invoice generator so we can quickly make personalized invoices for our clients. The cash flow analysis features are also strong, they provide detailed, accurate financial reporting that helps us stay on track financially. Also, it's simple to capture receipts which makes expense tracking a lot more organized.

Cons

Nothing negative has shown up for us so far, there genuinely isn't anything to dislike least.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MSR

Md Sazedur Rahman

Computer Software, 1-10 employees

Less than a year

5.0
September 2024

great accounting workflows for small teams

Pros

This cloud-based accounting software is built mainly for small businesses, freelancers and entrepreneurs. It makes everyday tasks feel much more manageable especially invoicing, expense tracking, time tracking and financial reporting. The interface is simple and it connects with other tools through integrations so you can handle different parts of your business from a single dashboard.

Cons

Didnt come across anything negative!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

CL

Claudia Loens

Marketing and Advertising, 1-10 employees

More than a year

5.0
September 2024

quick setup

Pros

It's really convenient and getting everything set up and using it was simple.

Cons

Wish the Stripe connection worked both ways, right now it can't pull in income that happens outside of FreshBooks so I have to enter that information manually.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DI

David Ingram

Construction, 1-10 employees

Less than a year

5.0
September 2024

strong integrations

Pros

Adding, removing or editing information is very simple and the connections to multiple other platforms and apps are a big plus... so I'd definitely recommend it.

Cons

Setup was a bit tough for one of our other employees especially since they didn't have much computer experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Logistics and Supply Chain, 11-50 employees

Less than a year

5.0
September 2024

super navigable life saver

Pros

Totally love it! It feels practical and the whole setup is super easy to navigate. Honestly it's been a real life saver for me.

Cons

A bit too expensive for my budget and I really wish there were more offers or discounts available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

FM

Fanne Mwambi

Publishing, 1-10 employees

More than a year

5.0
August 2024

multi-currency invoicing is easy now

Pros

It's been really helpful for handling invoicing in multiple currencies and everything feels simple to manage. Also, it also simplified the payroll process for me which saved time and reduced the hassle.

Cons

No complaints at all, nothing bothered me while using it and the whole experience has been perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

HK

Hakhim Kajol

Information Technology and Services, 11-50 employees

More than a year

4.0
August 2024

great accounting features

Pros

Using it has been simple and it's packed with solid accounting tools that cover the essentials.

Cons

Every feature I've tried has been useful so there's nothing I'd complain about.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

MB

Mark Blocker

Apparel & Fashion, 1-10 employees

More than a year

3.0
August 2024

Could be better

Pros

Keeps an accurate time sheet and the whole thing is simple to use day to day.

Cons

The pricing feels too steep and it doesn't include overtime calculations.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7