Glaidine Coyoca
Writing and Editing, 1-10 employees
Less than a year
“makes invoicing simple!”
Pros
It has a really clean design and that makes it simple to locate features and put together invoices without much hassle.
Cons
Product feels pretty advanced overall so integrations with other software can be a bit tricky. Also, it's priced a little higher than some alternative billing tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Telecommunications, 11-50 employees
Less than a year
“simple interface”
Pros
The interface is laid out in the most simple way possible. It really helps keep the workflow clear and makes the whole process feel effortless.
Cons
Because it stays connected to the internet, any connection hiccups or fluctuations can directly impact how the platform runs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amr Aboueita
Food Production, 500+ employees
More than a year
“It's a good tool overall”
Pros
Getting my invoices and updates through it on the web feels like a one-stop accounting setup and it's pretty simple to track everything and coordinate with my team.
Cons
Haven't compared it with other accounting tools yet so I can't add meaningful feedback about how it stacks up.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Chandler Wieberg
Management Consulting, 1-10 employees
More than a year
“convenient to use”
Pros
What I appreciate most is how simple it is to use and the fact that I can keep all my clients in one place... details, history and invoices included.
Cons
Recurring payments on specific days are missing and the pricing felt unfair for my situation. Even though I'm only using it for one client right now, I still had to pay the $15 monthly after using up my free client slots. The other client entries aren't active anymore and aren't getting invoices so I switched to another platform instead, I don't want to pay $15 just to bill a single client.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
MariAnne Torres
Real Estate, 1-10 employees
More than a year
“Everything in one place”
Pros
So whenever a vendor sends me an invoice through it, I can quickly generate a PDF, download it and handle payment all from a single spot.
Cons
I haven't run into any negative experiences yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Reginah Wangari Waithakah
Insurance, 500+ employees
More than a year
“user-friendly!”
Pros
Feels really approachable, with a clean, well-organized interface and accounting tools that are simple to navigate. The invoicing features are especially strong, it's simple to create and send professional invoices so customers stay up to date on payment details, including card payment options. It also brings expenses and financial data into one place, then helps generate accurate reports that reflect how the business is performing financially.
Cons
No real complaints here, everything it offers has been useful and there isn't anything I like least.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David Thompson
Automotive, 11-50 employees
More than a year
“Top-notch invoicing for payables”
Pros
Invoicing feature is hands down the best part for me. It makes it really simple to keep track of payables and stay on top of who owes what.
Cons
Honestly nothing comes to mind. I genuinely like everything about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda Bond
Marketing and Advertising, 1-10 employees
More than a year
“quick setup”
Pros
The best part of this software for me was how simple it felt to use. Compared to other tools I tried, the setup was way less painful and I didn't spend ages figuring out how to get everything integrated. Once I joined it, I was able to send an invoice the same day using just a few clicks.
Cons
Nothing really bothered me. The only reason I moved on to a different solution was that my bookkeeping and accounting requirements grew beyond what it could handle.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Beth Kd
Non-Profit Organization Management, 11-50 employees
More than a year
“saves so much time”
Pros
When I first started freelancing, I honestly didn't know how to handle time tracking or juggle my small set of projects. It ended up being a really good fit, it's adaptive, simple to work with and it helped me start logging time right away. Also, it generates clear, accurate invoices that clients can actually understand.
Cons
Only thing I can see is that it may not be a strong match for larger teams or businesses with lots of employees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Saba Mehdi
Apparel & Fashion, 11-50 employees
Less than a year
“Awesome”
Pros
It is great and does a remarkable job for small business owners who need to work from anywhere. It also makes creating invoices simple. Overall, it's a highly recommended tool for accounting and bookkeeping needs.
Cons
Doesn't seem to work as well for bigger or more complex businesses especially if you need solid inventory tracking.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Julie oluchi Edeh
Education Management, 1-10 employees
More than a year
“fast payments”
Pros
This app lets me send, track and collect payments really quickly which has been perfect for running my small business and handling side hustle invoices. It also makes the accounting side much simpler and more manageable than I expected.
Cons
Customer support hasn't been consistent. A couple of times I ran into poor service and when I emailed my complaints nothing really changed. They should work on improving their customer support responsiveness.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Angelica Marie Pambago
Consumer Goods, 11-50 employees
More than a year
“strong invoicing support for smb”
Pros
Customer support has been consistently well-rated and the invoicing features are excellent. The whole system is very simple to use which works really well for small business owners like me.
Cons
I'm still looking for a way to adjust the limits for the number of clients.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Victoria Burns
Consumer Services, 1-10 employees
Less than 6 months
“Slightly pricey”
Pros
The variety of tools is a big win for me and the program is pretty simple to use. It genuinely cuts down the stress in my day and makes everything feel more manageable. Having multiple options for different business needs all in one app is convenient and it's simple to share with both staff and clients. It also keeps key business data, reports and documents neatly organized so the right info is easy for staff to access and clients can reach things like invoices without hunting around.
Cons
It's still a bit expensive for what I'm paying for software.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Lukas Novotny
Retail, 1-10 employees
Less than a year
“Easy to work with”
Pros
Has been a really solid accounting option for small businesses. Working as a freelancer, I was able to get up and running quickly and it's been helpful for staying on top of my invoices and expenses. The interface feels adaptive and it includes the core features a small business owner typically needs.
Cons
As my operation expanded and I started working with more clients, I ran into limits: it didn't feel versatile or efficient enough for my growing needs. That's what pushed me to move to a different platform that could scale better. Still, I'd recommend it for freelancers and small businesses that are just getting started since it's a strong way to manage finances and keep things organized.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Christ Ann Tabuñar
Information Technology and Services, 11-50 employees
More than a year
“time tracking and invoicing done right”
Pros
Actually im impressed how impactful it has been for my workflow, it helps me manage my time, log hours accurately and handle invoicing without much hassle.
Cons
No real complaints yet. We've been using it for a while now and everything has been working as expected.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ashif Ahmed Shohan
Publishing, 1-10 employees
More than a year
“Amazing results”
Pros
This app is really easy to use and feels user-friendly which is why I'm using it for my business. It covers what I need to run day-to-day operations so I can handle my business tasks inside the software instead of juggling other tools. Overall, I've had a positive experience with it and it's been a great fit for a small business like mine.
Cons
One downside is that I sometimes end up making excuses for late payments. Also, the service section occasionally doesn't load at all. Even with those issues, the platform still feels overall great.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Sanoussy Sanfo
Telecommunications, 1-10 employees
More than a year
“quick alerts”
Pros
Such a user-friendly software.. and it's honestly pretty amazing thanks to the quick alerts it sends. It helped me stay on top of what I needed without delays.
Cons
What I'd request is more support for important accounting features... something we'd expect from FreshBooks Classic.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anne
Accounting, 1-10 employees
Less than 6 months
“Pratical software for small businesses”
Pros
Small businesses find it practical and user-friendly. Impressive invoicing capabilities and weekday phone support.
Cons
The user limit is restrictive and the accountant faces difficulties accessing the complete audit trail.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Minal
Food & Beverages, 101-500 employees
More than a year
“FreshBooks is a highly recommended online accounting tool. The best you can get”
Pros
When it comes to online accounting FreshBooks consistently stands out as the most reliable solution. It encompasses all aspects from invoicing and billing to bookkeeping expense tracking and financial reporting. This comprehensive platform makes it effortless to create professional invoices and send them to clients for payment while also providing the option to send payment reminders. The financial reporting feature offers clear and accurate insights into the organization's financial health. With FreshBooks managing your finances becomes a seamless and efficient process.
Cons
I can't find a single feature in FreshBooks that I like the least. Every feature works exceptionally well and I am completely satisfied.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Gladys
Financial Services, 51-100 employees
Less than 6 months
“Cheap and reliable”
Pros
Convenient expense management at a budget-friendly price. Customer care is a highlight.
Cons
The software lacks integration with our local bank for accurate finance record-keeping and expenses. Other than that everything is perfect.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10