Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GC

Glaidine Coyoca

Writing and Editing, 1-10 employees

Less than a year

5.0
December 2022

makes invoicing simple!

Pros

It has a really clean design and that makes it simple to locate features and put together invoices without much hassle.

Cons

Product feels pretty advanced overall so integrations with other software can be a bit tricky. Also, it's priced a little higher than some alternative billing tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Telecommunications, 11-50 employees

Less than a year

5.0
December 2022

simple interface

Pros

The interface is laid out in the most simple way possible. It really helps keep the workflow clear and makes the whole process feel effortless.

Cons

Because it stays connected to the internet, any connection hiccups or fluctuations can directly impact how the platform runs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AA

Amr Aboueita

Food Production, 500+ employees

More than a year

4.0
December 2022

It's a good tool overall

Pros

Getting my invoices and updates through it on the web feels like a one-stop accounting setup and it's pretty simple to track everything and coordinate with my team.

Cons

Haven't compared it with other accounting tools yet so I can't add meaningful feedback about how it stacks up.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

CW

Chandler Wieberg

Management Consulting, 1-10 employees

More than a year

5.0
December 2022

convenient to use

Pros

What I appreciate most is how simple it is to use and the fact that I can keep all my clients in one place... details, history and invoices included.

Cons

Recurring payments on specific days are missing and the pricing felt unfair for my situation. Even though I'm only using it for one client right now, I still had to pay the $15 monthly after using up my free client slots. The other client entries aren't active anymore and aren't getting invoices so I switched to another platform instead, I don't want to pay $15 just to bill a single client.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

MT

MariAnne Torres

Real Estate, 1-10 employees

More than a year

5.0
December 2022

Everything in one place

Pros

So whenever a vendor sends me an invoice through it, I can quickly generate a PDF, download it and handle payment all from a single spot.

Cons

I haven't run into any negative experiences yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RWW

Reginah Wangari Waithakah

Insurance, 500+ employees

More than a year

5.0
December 2022

user-friendly!

Pros

Feels really approachable, with a clean, well-organized interface and accounting tools that are simple to navigate. The invoicing features are especially strong, it's simple to create and send professional invoices so customers stay up to date on payment details, including card payment options. It also brings expenses and financial data into one place, then helps generate accurate reports that reflect how the business is performing financially.

Cons

No real complaints here, everything it offers has been useful and there isn't anything I like least.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DT

David Thompson

Automotive, 11-50 employees

More than a year

5.0
December 2022

Top-notch invoicing for payables

Pros

Invoicing feature is hands down the best part for me. It makes it really simple to keep track of payables and stay on top of who owes what.

Cons

Honestly nothing comes to mind. I genuinely like everything about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Amanda Bond

Marketing and Advertising, 1-10 employees

More than a year

4.0
December 2022

quick setup

Pros

The best part of this software for me was how simple it felt to use. Compared to other tools I tried, the setup was way less painful and I didn't spend ages figuring out how to get everything integrated. Once I joined it, I was able to send an invoice the same day using just a few clicks.

Cons

Nothing really bothered me. The only reason I moved on to a different solution was that my bookkeeping and accounting requirements grew beyond what it could handle.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

BK

Beth Kd

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
December 2022

saves so much time

Pros

When I first started freelancing, I honestly didn't know how to handle time tracking or juggle my small set of projects. It ended up being a really good fit, it's adaptive, simple to work with and it helped me start logging time right away. Also, it generates clear, accurate invoices that clients can actually understand.

Cons

Only thing I can see is that it may not be a strong match for larger teams or businesses with lots of employees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

SM

Saba Mehdi

Apparel & Fashion, 11-50 employees

Less than a year

5.0
December 2022

Awesome

Pros

It is great and does a remarkable job for small business owners who need to work from anywhere. It also makes creating invoices simple. Overall, it's a highly recommended tool for accounting and bookkeeping needs.

Cons

Doesn't seem to work as well for bigger or more complex businesses especially if you need solid inventory tracking.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JOE

Julie oluchi Edeh

Education Management, 1-10 employees

More than a year

5.0
December 2022

fast payments

Pros

This app lets me send, track and collect payments really quickly which has been perfect for running my small business and handling side hustle invoices. It also makes the accounting side much simpler and more manageable than I expected.

Cons

Customer support hasn't been consistent. A couple of times I ran into poor service and when I emailed my complaints nothing really changed. They should work on improving their customer support responsiveness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AMP

Angelica Marie Pambago

Consumer Goods, 11-50 employees

More than a year

5.0
December 2022

strong invoicing support for smb

Pros

Customer support has been consistently well-rated and the invoicing features are excellent. The whole system is very simple to use which works really well for small business owners like me.

Cons

I'm still looking for a way to adjust the limits for the number of clients.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VB

Victoria Burns

Consumer Services, 1-10 employees

Less than 6 months

3.0
December 2022

Slightly pricey

Pros

The variety of tools is a big win for me and the program is pretty simple to use. It genuinely cuts down the stress in my day and makes everything feel more manageable. Having multiple options for different business needs all in one app is convenient and it's simple to share with both staff and clients. It also keeps key business data, reports and documents neatly organized so the right info is easy for staff to access and clients can reach things like invoices without hunting around.

Cons

It's still a bit expensive for what I'm paying for software.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

LN

Lukas Novotny

Retail, 1-10 employees

Less than a year

4.0
December 2022

Easy to work with

Pros

Has been a really solid accounting option for small businesses. Working as a freelancer, I was able to get up and running quickly and it's been helpful for staying on top of my invoices and expenses. The interface feels adaptive and it includes the core features a small business owner typically needs.

Cons

As my operation expanded and I started working with more clients, I ran into limits: it didn't feel versatile or efficient enough for my growing needs. That's what pushed me to move to a different platform that could scale better. Still, I'd recommend it for freelancers and small businesses that are just getting started since it's a strong way to manage finances and keep things organized.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

CAT

Christ Ann Tabuñar

Information Technology and Services, 11-50 employees

More than a year

5.0
December 2022

time tracking and invoicing done right

Pros

Actually im impressed how impactful it has been for my workflow, it helps me manage my time, log hours accurately and handle invoicing without much hassle.

Cons

No real complaints yet. We've been using it for a while now and everything has been working as expected.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AAS

Ashif Ahmed Shohan

Publishing, 1-10 employees

More than a year

5.0
December 2022

Amazing results

Pros

This app is really easy to use and feels user-friendly which is why I'm using it for my business. It covers what I need to run day-to-day operations so I can handle my business tasks inside the software instead of juggling other tools. Overall, I've had a positive experience with it and it's been a great fit for a small business like mine.

Cons

One downside is that I sometimes end up making excuses for late payments. Also, the service section occasionally doesn't load at all. Even with those issues, the platform still feels overall great.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

SS

Sanoussy Sanfo

Telecommunications, 1-10 employees

More than a year

5.0
December 2022

quick alerts

Pros

Such a user-friendly software.. and it's honestly pretty amazing thanks to the quick alerts it sends. It helped me stay on top of what I needed without delays.

Cons

What I'd request is more support for important accounting features... something we'd expect from FreshBooks Classic.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

A

Anne

Accounting, 1-10 employees

Less than 6 months

5.0
December 2022

Pratical software for small businesses

Pros

Small businesses find it practical and user-friendly. Impressive invoicing capabilities and weekday phone support.

Cons

The user limit is restrictive and the accountant faces difficulties accessing the complete audit trail.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

M

Minal

Food & Beverages, 101-500 employees

More than a year

5.0
December 2022

FreshBooks is a highly recommended online accounting tool. The best you can get

Pros

When it comes to online accounting FreshBooks consistently stands out as the most reliable solution. It encompasses all aspects from invoicing and billing to bookkeeping expense tracking and financial reporting. This comprehensive platform makes it effortless to create professional invoices and send them to clients for payment while also providing the option to send payment reminders. The financial reporting feature offers clear and accurate insights into the organization's financial health. With FreshBooks managing your finances becomes a seamless and efficient process.

Cons

I can't find a single feature in FreshBooks that I like the least. Every feature works exceptionally well and I am completely satisfied.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G

Gladys

Financial Services, 51-100 employees

Less than 6 months

5.0
December 2022

Cheap and reliable

Pros

Convenient expense management at a budget-friendly price. Customer care is a highlight.

Cons

The software lacks integration with our local bank for accurate finance record-keeping and expenses. Other than that everything is perfect.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10