Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

B
brent

Construction, 11-50 employees

Less than 6 months

5.0

Fresh books, simple and integrable.

Pros

The software's simplicity is paramount for me. As an estimator, I rely on easy access to data, especially since accounting isn't my forte. Being able to cross-reference current and estimated hours helps me manage workers effectively.

Cons

I'm quite impressed with this software overall. While it may lack certain features useful for accountants, it suits my needs well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

S
Steve

Computer Software, 500+ employees

Less than 6 months

4.0

A great tool for expense tracking for any company

Pros

This tool effectively tracks company expenses, providing insights into spending patterns through visual graphs, which aids in better understanding expenditure distribution.

Cons

Due to its lesser-known status, there's a need for knowledge transfer to expand its user base.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Stephanie

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

Great accountant software for self employed

Pros

Extremely user-friendly, particularly for first-time users, with a simple setup process.

Cons

I've encountered no issues whatsoever with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

L
Laura

Information Technology and Services, 500+ employees

Less than a year

4.0

I like the fact that it can be used with other apps as well

Pros

With all documents efficiently organized, I can focus on reviewing the company's financial strategy and preparing for upcoming changes in rates during downtime between projects. Familiarity with the tool gives me confidence in maintaining consistency.

Cons

FreshBooks has consistently provided reliable assistance, benefiting both my personal and team endeavors without significant setbacks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Dinos

Marketing and Advertising, 1-10 employees

More than a year

5.0

I use FreshBooks because it's support kicks ass...

Pros

Exceptional support from the entire staff enhances the experience. Invoicing and client management functionalities work seamlessly, complemented by a visually appealing user interface.

Cons

There haven't been any notable updates or additions to the software in quite some time, perhaps around 1-2 years.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

W
waqar

Real Estate, 51-100 employees

Less than a year

5.0

Review About FreshBooks

Pros

FreshBooks offers cross-platform compatibility, flexible pricing plans, full-fledged access during the free trial, and top-notch customer service, making it stand out among accounting solutions.

Cons

The software's drawbacks include a limited selection of invoicing templates and a lack of support for multiple currencies.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L
Liliana

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

Very Much Needed Software

Pros

Invoicing is made remarkably user-friendly, with the option to add multiple companies as needed and typing recognition for quick access.

Cons

While the price seems a bit steep for my usage, especially considering I don't require all of the software's features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

7

N
Nathan

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Very safe choice for US-based freelance proposals and invoicing

Pros

It fulfills my needs perfectly, particularly in creating professional proposals and invoices without the hassle of Word or Excel.

Cons

The pricing is reasonable if you have a steady income stream, but it can be a significant expense if you're not generating revenue. Additionally, it's not ideal for users outside of North America.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M
Maria

Banking, 500+ employees

Less than a year

5.0

Better and amazing tool for online accounting and invoicing.

Pros

FreshBooks is ideal for efficient accounting and bookkeeping tasks, especially for sending invoices effortlessly.

Cons

Freshbooks has yet to disappoint me as it fulfills all of my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Javed

Graphic Design, 1-10 employees

Less than 6 months

5.0

Professional Software for New Business Invoices

Pros

FreshBooks boasts an intuitive interface for new and small businesses, offering features like invoicing, expense tracking, and reporting tools.

Cons

As a user of the free trial, I found no faults with the software. In fact, I believe it outperforms more expensive alternatives like QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

S
Sudais

Food Production, 51-100 employees

Less than 6 months

4.0

FreshBooks review

Pros

Well-rated customer support is available via phone and email, ensuring assistance whenever needed.

Cons

Both time tracking and mileage tracking are included in all subscription plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E
Eathan

Construction, 11-50 employees

Less than 6 months

5.0

Freshbooks The best software for service providers

Pros

FreshBooks impresses with its simplicity, affordability, efficient money tracking, and personalized support from real people.

Cons

Recent platform changes have resulted in slightly higher pricing and unforeseen charges, increasing the overall cost of my account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA
Mahfuj Ahammed

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0

Quick and trackable invoice solution.

Pros

As a satisfied customer, FreshBooks has significantly aided my financial management and invoicing processes. Highly recommended.

Cons

The software imposes a currency limit, which I believe should be removed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Y
Yolonda

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Good product

Pros

Setting up and using FreshBooks is a breeze, and clients find it equally easy to pay their invoices.

Cons

I'm generally dissatisfied with the pricing strategy employed by FreshBooks, particularly the disparity between rates for long-term users and newcomers.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

J
Jessica

Retail, 1-10 employees

Less than 6 months

2.0

Does not compare to quickbooks

Pros

Exceptional customer service is always available for assistance via phone or email.

Cons

Many features are exclusive to higher-tier plans and unavailable in the lite version.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

10

Functionality

7

A
Andrea

Health, Wellness and Fitness, 1-10 employees

5.0

Great option other than QB

Pros

FreshBooks provides a cost-effective alternative to QuickBooks, offering similar functionality with user-friendly features, making it a preferred choice for small businesses.

Cons

While on the free trial, I encountered a glitch related to invoicing for hourly rates. The software's rigid invoice structure didn't accommodate variable rates for contractors, limiting my options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

O
Obaidullah

Electrical/Electronic Manufacturing, 1-10 employees

Less than 6 months

4.0

FreshBooks Is A Game Changer for Freelancers

Pros

Seeking a reliable accounting software led me to FreshBooks, which effectively manages financial records with excellent customer support.

Cons

FreshBooks lacks the capability to provide quarterly tax estimates, which is a drawback for users requiring this functionality.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anayatullah

Computer Software, 1-10 employees

Less than a year

4.0

Easy for Non-Financial People

Pros

FreshBooks Online offers comprehensive features like A/R, bank reconciliation, payroll, and tax management, accessible across various platforms for seamless operation.

Cons

The absence of an offline version for Windows or Linux could be inconvenient for users in areas with limited internet access. Additionally, FreshBooks lacks a dedicated governmental accounting module like QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E
Eslam

Computer Software, 500+ employees

Less than a year

5.0

FreshBooks is application for invoicing clients for one-time or recurring payments

Pros

FreshBooks efficiently handles large volumes of data without system slowdowns, offering ease of use at a low cost.

Cons

The software's English-only interface restricts its usability for non-English-speaking clients.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Amy

Human Resources, 1-10 employees

Less than a year

4.0

Great for multiple clients time tracking

Pros

Switching between clients to track project hours is effortlessly managed with FreshBooks.

Cons

I haven't identified any deficiencies in the software.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7