Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

C
Caterina

Luxury Goods & Jewelry, 11-50 employees

Less than a year

2.0

Freshbooks

Pros

FreshBooks stands out as the best cloud-based accounting software for small businesses.

Cons

My only gripe with FreshBooks is its pricing.

Rating Distribution

Ease of use

3

Value for money

7

Customer Support

7

Functionality

10

D
Dessa

Education Management, 51-100 employees

Less than 6 months

4.0

FreshBooks is a must for Small Businesses

Pros

FreshBooks enables effective management of small business finances with its user-friendly interface.

Cons

Despite the cost, FreshBooks is an indispensable tool for my small business, offering significant value for the money.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

4

R
Richard

Computer Software, 1-10 employees

Less than a year

5.0

Why Not Try It ,You have nothing to lose

Pros

FreshBooks serves the essential purpose of recording business finances effectively.

Cons

In essence, FreshBooks offers a similar experience to its competitors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kostadinka

Online Media, 11-50 employees

Less than 6 months

5.0

Great platform for accounting and invoicing

Pros

Its invoice management capabilities are exceptional and greatly appreciated.

Cons

Some aspects of the platform could be simplified to enhance user-friendliness and ease of use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lillian

Hospital & Health Care, 500+ employees

Less than a year

4.0

Makes it simple to issue invoices from any device

Pros

FreshBooks has significantly enhanced my business operations with its straightforward recurring billing and easy-to-understand reporting. The user-friendly interface benefits both me and my clients, and transitioning to FreshBooks was seamless due to my prior experience with similar software.

Cons

It would be preferable to have a more robust system of levels and accounting features, as I'm not particularly fond of the current method in place.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S
Shreyansh

Computer Software, 500+ employees

3.0

Review on FreshBooks

Pros

The client experience with FreshBooks is exceptional, and it offers convenient settings, efficient group collaboration tools, and effective time tracking features. Additionally, it includes inventory tracking and supports various recommendations and projects, along with automatic mileage tracking on mobile apps.

Cons

Some deficiencies in the dashboard restrict receipt customization, and setting up bank associations can be time-consuming.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

4

P
Pedro

Civil Engineering, 500+ employees

Less than a year

5.0

A superb,marvelous and incredible online accounting tool.

Pros

Managing cash flows and transactions with FreshBooks is hassle-free. It reliably tracks and manages all organizational expenditures and allows for the creation of custom financial reports and dashboards with ease.

Cons

I honestly can't find anything to highlight as a downside with this tool; it's been flawless for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Steve

Internet, 1-10 employees

More than a year

5.0

Easy Invoicing Service the provides a Professional Look

Pros

FreshBooks makes it incredibly easy to set up and send invoices, adding a professional touch to client interactions.

Cons

The limitation on the number of clients allowed before charges kick in could be slightly increased by 1 or 2 for better usability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

Q
Quinell

Oil & Energy, 500+ employees

More than a year

5.0

A phenomenal,beyond special and mind-blowing accounting solution.

Pros

With FreshBooks, creating and sending customized invoices is a breeze, and it simplifies the process of generating custom accounting reports and managing books of accounts.

Cons

I haven't encountered any negative vibes while using this tool; it's been smooth sailing so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Shannon

Human Resources, 1-10 employees

Less than a year

4.0

Great product for easier accounting functions

Pros

FreshBooks' monthly billing package and automatic notifications for exceeding hours set it apart from other software options.

Cons

While the accounting side of the product isn't the strongest, it does cover the basics adequately for businesses that don't require extensive accounting capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Invoicing is super easy with freshbooks

Pros

FreshBooks has transformed the invoicing process, making it enjoyable and efficient. It eliminates the need for manual double-checking and streamlines expense tracking, saving valuable time.

Cons

There's nothing that I could find to complain about; it functions exceptionally well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Easy to use and not expensive

Pros

FreshBooks offers a user-friendly interface that doesn't require accounting expertise to navigate effectively.

Cons

While it's highly customizable, it can sometimes take a bit of time to locate certain features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

T
Tufayel

Information Technology and Services, 1-10 employees

Less than a year

4.0

It's an Invoice Making Giant!

Pros

Using FreshBooks for invoicing and money management has been a positive experience, providing reliable service.

Cons

The pricing should ideally be reduced, considering there are similar products in the market with lower prices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

M
Mark

Accounting, 500+ employees

More than a year

5.0

Excellent Accounting Software

Pros

FreshBooks stands out for its ability to create custom invoices with an attractive interface and seamless PayPal integration, backed by excellent customer support.

Cons

There isn't much to dislike, although there could be some improvements to the invoice layouts.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

B
Barthol

Hospital & Health Care, 11-50 employees

More than a year

5.0

Fresh books

Pros

FreshBooks offers efficient and cost-effective management solutions.

Cons

It can be a bit challenging to operate for a few people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Ewa

Events Services, 1-10 employees

More than a year

5.0

Freshbooks is easy and economical

Pros

FreshBooks simplifies customer management, invoicing, and expense tracking, enhancing overall business efficiency.

Cons

Adding a new customer during invoice creation should be made simpler and more straightforward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M
Moss

Consumer Services, 101-500 employees

Less than a year

5.0

My review

Pros

FreshBooks makes bookkeeping and balancing tasks straightforward and manageable.

Cons

It would be beneficial to include a wider variety of templates for different purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Elaine

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

Freshbooks - works for this accounting novice

Pros

FreshBooks' user-friendly interface and moderate pricing make it an excellent choice for transitioning from creative work to managing business finances.

Cons

Personally, I don't have any cons about the software, but sometimes I require assistance with specific report creation due to my limited accounting knowledge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Carolyn

Consumer Services, 1-10 employees

4.0

FreshBooks

Pros

FreshBooks is tailored for freelancers and small businesses, offering essential features like mileage and expense tracking.

Cons

There are limitations on the number of users and clients, the absence of quarterly tax estimates, and no bank reconciliation feature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

C
Carol

Individual & Family Services, 1-10 employees

Less than a year

5.0

Easy to use alternative to Quickbooks

Pros

FreshBooks excels in integration and customized usage, providing a valuable solution for businesses of all sizes.

Cons

I haven't encountered anything that I don't like about it yet; it's been quite satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10